My iPhone is disabled and I've tried to restore it in iTunes, but iTunes doesn't recognize my iPhone because it is locked.'
I have been told by two different AT&T stores to plug my phone into iTunes and it will accept it, and give me instructions to restore my phone. However, each time I plug it in, iTunes says that it can't access my phone because it's locked. What am I supposed to do now?
Looks like your iPhone is disabled because of incorrect passcode. You will have to use recovery mode to restore the phone. Follow this link for details on how to perform restore in recovery mode.
http://support.apple.com/kb/HT4097
Similar Messages
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I forgot my password and my ipod says disabled. I tried to plug it into iTunes but my screen says cannot find device because it is locked. What do i do to restore my ipod.
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software. -
i just update my iPhone which was previously jailbreaked when i update it after downloading all the file it start to show the apple logo for a moment and it went and completely turned off i tried to connect through iTunes but it doesn't show any iPhone connected to itunes
No support for jailbroken phones will be given in this forum or from Apple.
Unauthorized modification of iOS has been a major source of instability, disruption of services, and… -
I tried to restore my iPod touch4 but iTunes shows "This device isn't eligible for requested build" so what can I do ?
I tried this way to set up hosts and restart my Mac but when I going to restore my iPod touch4 ,it still shows "This device isn't eligible for requested build"
Thanks for replied me
if anyone has same problem to open their hosts file,here is a short video and you have to type "sudo nano /private/etc/hosts" ,not "sudo nano/private/etc/hosts",remember there is a space between "nano_/private"
This video helps a lot which I just found and it is much easier to fix this problem
https://www.youtube.com/watch?v=yHb1vdU6ReM -
I upgraded my daughter's iMac to iTunes 11.1 and now it doesn't recognize her iPhone 4s. The phone will charge and DropBox see's it but iTunes doesn't. Any suggestions? I've already uninstalled and reinstalled the software so that doesn't work. Thanks for any help!
Hello jlgougeon,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
Follow these steps to resolve your issue:
Ensure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.
Install software updates on your Mac.
Note: If an iTunes update is available, apply the update.http://apple.com/itunes/download
Check USB connections. iOS devices require USB 2.0 to function properly. If you're not sure your Mac has USB 2.0 ports, refer to the computer's specifications.
Disconnect other USB devices and connect your device directly to a USB port on your Mac.
Restart your Mac.
Best of luck,
Mario -
HT201363 my iphone is disabled and not sure how to restore it?
Not sure why or how, my brother disabled his phone?
Looks like your iPhone is disabled because of incorrect passcode. You will have to use recovery mode to restore the phone. Follow this link for details on how to perform restore in recovery mode.
http://support.apple.com/kb/HT4097 -
Is there anything I can do??
Hi Ina-mar,
Welcome to the Support Communities! If you are unable to restore your iPhone, follow the steps in the article below:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
I hope this information helps ....
- Judy -
i tried to restore it multiple times some times it mentiones restore complete and asks me to wait until ipad shows up in itunes which never happens.
Hi there bnvipad,
You may find the troubleshooting steps in the article below helpful.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
-Griff W. -
Itunes 10.6 doesn't recognize my iphone 4s 32gb, could you please help me?
I bought an iPhone 4s 32gb from Singapore. I'm living in Chennai, India. To connect it to my computer (windows XP,), I have downloaded iTunes 10.6.1.7. Unfortunately iTunes is not recognizing my iPhone. I had tried to troubleshoot it by reinstalling iTunes (2 times). I have restarted the apple mobile device from control panel. I try connecting my iphone in another usb port. but no use. I don't know what am I missing?. iTunes opens on my computer. but doesn't recognize my device. when I click on help. it says an "unknown error has occurred. your computer is not connected to internet. please check your internet connection and try again later". I don't know what to do? could you please help me? thank you so much for your help and time.
I did the apple's diagnostics test on my computer. I'm pasting the result for your info.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0013AC2C0E8DEF50
Current user is an administrator.
The current local date and time is 2012-06-12 20:13:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) G41 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jun 12 19:48:36 2012
Lease Expires: Wed Jun 13 07:48:36 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
G: Optiarc DVD RW AD-7220A, Rev 1.01
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.Well, you do not mention what computer OS you are using, so here are the support documents for both.
Windows: http://support.apple.com/kb/TS1538
OS X: http://support.apple.com/kb/TS1591 -
TS1372 I'm trying to restore my iPod Classic but it doesn't - some error # 1433
Hello there!
I'm trying to restore my iPod for several days now, but it dosn't restore. A message stating that the iPod was corrupted appears every time I'm able to connect to iTunes (thats another problem; is not recognizing such devices on iTunes and unable the program to function well or work at all) and once "restore" and able to choose music, movies, and everything else, suddenly there is nothing and remains on the restore condition. Can someone help? Another message while restoring saids that there is an error 1433. Does anyone knows about this error?
Thanks a lot!The Restore fails due to a timeout, most likely a hardisk problem
Do the iPod Disk Diagnostic as posted earlier by tt2, it wont fix your problem, but helps in troubleshooting.
Have a nice day! -
I need to put my iphone into recovery mode so i can restore it, but i cant turn the iphone off to do this, help please!!
jsmoke123 wrote:
at what point do i plug the phone into the computer?
when the screen goes black release the sleep/wake button, but continue holding home button
PLUG THE CABLE INTO THE DEVICE
do not release home button until an itunes graphic appears on IOS device. -
It's strange, on my work issued Windows laptop I have no issues syncing my iPhone to iTunes. But on my personal MacBook, iTunes does not pick up my iPhone when I connect via USB. Any advice on this please?
See http://support.apple.com/kb/TS1591.
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How do you unlock an Ipod Touch if you have exceeded your attempts for a valid password. I have connnected the Ipod to my host computer, but the computer doesnt recognize the Ipod because it is locked. The error I get on the Ipod is "Ipod Disabled - connect to Itunes."
thanksPlace the iPod in recovery mode and then restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore -
ITunes 10.0 does not recognize my iPhone under my main user name
iTunes 10.0 doesn't recognize my iPhone when I am logged in under my main user name. It also freezes frequently and takes a very, very long time to open (it does recognize my iPod). However, if I log in as a different user, iTunes works fine; it recognizes my iPhone right away, opens quickly and doesn't freeze.
All of my important stuff is stored under my main user name so I need to get iTunes to work when I am logged in under that. I have all administrator privileges/access.
Does anyone know what this means and what, if anything, I can do to fix it? I have uninstalled/reinstalled iTunes multiple times, checked the USB ports, updated software, drivers and everything else Apple recommends.Care to share which OS you are using?
Have you read for possible solutions over in the "More Like This" thread over here?----------------------->
Did you restart your computer? -
I forgot my password for my iphone 4 and it is now disabled. I am trying to restore it through itunes, but it say I have to put my passcode into my phone first. Is there a way to restore without using my passcode?
The instructions are in that link. Just follow them VERY CAREFULLY. Especially the part about:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes. [but DON'T connect it to the iPhone yet]
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see the iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
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