My iphone is not showing up on itunes..ive restarted and rebooted everything and it still wont work..what can i do next?, my iphone is not showing up on itunes..ive restarted and rebooted everything and it still wont work..what can i do next?
can anyone please help me out?ive already tried customer service and all they gave me didnt help at all..thanks
If you're running on a Windows machine, here's the troubleshooting guide:
http://support.apple.com/kb/TS1538
There are many things to inspect there. Try them all as indicated.
Similar Messages
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I have an old iphone and have a new one as well. I would like to use my old on as an ipod but itunes not longer recognizes it. Any ideas? I have been using it for a month with no problems until tonight. I restarted my computer..still no fix.
Looks like its fixed. I am syncing it now. A lot of the answers are for the new iphone so i had to mess with a bunch of settings as well. My old phone is now an 8 gig ipod. the books app no longer works and that *****.....but better than nothing...
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I added a custom ringtone . Then later I tried to add another three set but now after sync . Am not able to get rid of the first one... It's still there as my custom ringtone. But my iPhone in iTunes shows all four... But the phone shows only one...?
Paul--you are a life-saver!! Worked great. I did have to look around to make sure I was getting 4.9 instead of 4.7 (even when the file was named 4.9 at techspot.com), but I finally got the right file, did the install as you suggested, and everything is now fine. One note, though, that I haven't seen mentioned in any of this thread: when I first tried to open up iTunes after getting back to 4.9, the following message appeared: "The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes." I merely went to the old .itl file that was created when I did the update to iTunes 5, renamed it, moved it over to my now new 4.9, and iTunes opened fine. My library was a few days out of date, because of the few days' lag from the time I did the iTunes update, but that was easily taken care of, and everything's now working fine. Thanks again!!!
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Sometimes I cannot bring up iTunes when I click on the icon. Have even gone to the START Menu and clicked on that icon but it still wont work. The only way I can fix it.....sometimes.....is if I reboot. Please help me 8-) Thanks
I understand that Firefox is no longer working on your Windows Tablet. The development of Metro did stop and has been discontinued. However what version were you on before this started to happen?
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Please my iphone is on the activation page and i can't do nothing, there is a sim card into but itune don't recognise it, and the phone don't want to activate. I tried everything, and before the reboot the iphone 3 was worked verry well. Please help me !
Hello there, rebeccallouche.
The following Knowledge Base article offers up some great steps and links to some additional information that is pertinent when having activation issues with your iPhone:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/ts3424
Additionally, if the iPhone is not being recognized in iTunes this article will be useful as well:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase music?
Using this link: http://support.apple.com/kb/HE57, click on:
Get Support
See All Products and Services
More Products and Services
Apple ID
Other Apple ID Topics
Use My Apple ID to Manage Security Questions
Then click on the box that says "Contact Apple Support"
This will give you a case number as well as the phone number to call when you are ready.
Cheers,
GB -
iTunes is not letting me download certain songs from my phone or my computer. Keeps saying "Could not purchase "name of song." An unknown error occured (5002). It let me buy 1 song, afterwards it didn't let me buy any. I checked my credit card info, and my password is correct. and it's still not working. Help Please!
I'm having the same problem on iPhone 5 and iPad.
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can anyone help with the above problem?
Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
hey guys,i tried to install the latest version of itunes but when i try to open it,it just comes up windows error 2 apple application support was not found,can anyone help me out and tell me what i need to do pls ?
If you run into the "another installation" message even after the reboot of the PC (which is an excellent idea by HTP ProXy), reregistering your Windows Installer Service is worth a try.
First, launch a command prompt as an administrator. In your Start search, type cmd then right-click on the cmd that comes up and select "Run as administrator".
At the command prompt:
Type %windir%\system32\msiexec.exe /unregister and hit enter.
Type %windir%\syswow64\msiexec.exe /unregister and hit enter.
Type %windir%\system32\msiexec.exe /regserver and hit enter.
Type %windir%\syswow64\msiexec.exe /regserver and hit enter.
Restart the PC and try another reinstalll. -
So basically I tried to back up my itunes library to my external hard drive and when I followed the instructions and then went to play a song it said Orginal file cannot be found. It said that for all of the songs. I'm not sure how to fix what I did, I already tried consolidating and all of that stuff and it didn't locate the files. I'm guessing that I somehow deleted the original songs along the way. I synced my iPhone without knowing what I did and surprisingly all of the music is still on my phone. So now that I've completely screwed up my iTunes account, I need to know how to get all my music back onto my iTunes account and have that library only on my external hard drive, not my computer. Everything looks fine on my iTunes besides the fact that it cannot locate the files but what I'm afraid of is me syncing and backing up my iPhone and then being left with no music because it syncs to the empty songs. How can I fix this? and if I can't fix my iTunes library is there anyway for me to still be able to backup my iphone and all the music on it, without erasing my music?
Well I'm not sure if I correctly backed up my itunes library because when trying to open itunes from that back up it keeps saying original file not found. Okay this is going to sound confusing but bear with me. I "backed up" my itunes, meaning I just dragged and dropped the iTunes folder into my external hardrive, and then I changed the destination on iTunes to open from my external hardrive. It was working fine when I did that, however I did that just on my own, I didn't know about consolidating the files or any of that so I hadn't done that before copying the folder to my external hard drive. I can't remember but I'm pretty sure I deleted the iTunes folder after I had copied it to my external hardrive. So I did that and it was working fine, I was able to open my itunes with my external hardrive. BUT yesterday I thought that I hadn't done it correctly because I didn't consolidate the files and all that, so I wanted to be more thorough and do that, I followed the steps to do that but when I did that I think it got all the files from my computer and not from my external hard drive so it basically didn't find anything on my computer because I had deleted them. And like an idiot, I replaced the iTunes folder on my external hard drive (the one I did correctly the first time), with the one I did wrong. So I believe I pretty much deleted all the music files from both my external hard drive and my computer. Please correct me if I'm wrong?
I believe getting all my music back on my itunes is a lost cause. BUT I still have all my songs and stuff on my iPhone. My question is, if I plug my phone into my computer and sync it, will it erase all my songs from my phone? A little more info, my iTunes still has the names and stuff of all my songs, they just can't be played because the files are missing, my iPhone doesn't need to erase and sync when I plug in my phone because it's already synced to my computer. What I'm afraid of is when I plug in my phone to backup and sync, will it erase my music because it can't find the files on my computer or external hard drive anymore? Or will it just leave the songs because they're already there (on my phone) and only sync the new songs that I've downloaded? I just need to know is my iTunes still going to be functional as far as me being able to backup my phone?
I have a lot of songs purchased from iTunes but a lot (like 60%) are from CDs that I no longer have. So re-downloading my music would only account for 40% of my library. -
I want to use free apps on Ipad 2, but it continually asks me to submit a credit card in Itunes. I do not wish to purchase anything apps or music. I am only interested in free apps. If I were to make purchases, I would use a prepaid card like an itunes card or an app card, but NEVER a credit card. I can't seem to bypass this option of using a credit card and need to. I have another Ipad 4 and have never needed to use my credit card to migrate past itunes to use any apps. How do I get past this credit card request and still use my ipad 2. According to my Ipad 2, if I don't plug in a credit card, I can't even use free apps which is stupid.
You can create an iTune and App Store account without credit card details
1. Sign out of current Apple ID if you are sign-in to one (important)
2. Go to App Store and select a free app
3. Tap INSTALL APP
4. Create New Apple ID
5. Confirm Your Country
6. Agree with Terms and Conditions
7. Fill in your Apple ID and Password (you must create a new Apple ID; don't use your old Apple ID)
8. Create and answer your secret question
9. Select NONE for Payment Method
10. Fill in Billing Address
11. Submit application for new Apple ID
12. Wait for verification email
13. When email arrive, verify your account
14. Start downloading your free apps -
While having a perfectly running iTunes and all programs associated, I was notified of the iTunes 10.4 upgrade. After following typical directions, I have had nothing but trouble. First “iTunesHelper was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 5)” occurred. Following directions found at https://discussions.apple.com/message/15087646#15087646, I now get the following “iTunes.exe - System Error The program can't start because AVFoundationCF.dll is still missing from your computer. Try reinstalling the program to fix this problem.”, Along with “iTunesHelper was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126)” I am running Win 7 Ultimate 64 bit on HP TouchSmart tx2-1275dx. I was one week away from buying an iPad but not if this is what I have to deal with. Please help
I actually managed to resolve this on my own by downloading iTunes from the Apple website and reinstalling iTunes that way. Here's the link: http://www.apple.com/itunes/download/ That should fix your problem. Good luck!
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anyone help please my phone woint stop telling me everything sice pressing a button for voice on a translator app. the screen will not scroll. I have sync the phone deleted the app on the lap top but it wont let me delete it on the screen because its frozen. I have taken out the sim card.. I have turned it off now Im stuck.. Im in a small village in Spain and cannot get to an Appke store to get it fixed yet. Any ideas?
Plug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off. -
Upon completion of matching and uploading my very large library of music (+15,000), I wanted to see how iTunes Match worked on my iPhone. I started it and selected the first album in the list to listen to. I let it play the entire album and then decided that I wanted to remove certain songs off of the iPhone's local storage. Tried to delete the individual songs and it would not let me. So I figured that I would go back and just delete the album. After selecting delete I went back to listen to one of the songs on the album and realized that it deleted several of the songs from the iTunes Match completely. When pulling iTunes up on my computer the songs are still there but does not give me the option to upload to iTunes Match.
I have tried turning off Match on iPhone and back on (doesn't seem to do anything cause when turned off the iPhone still displays the music.)
Then tried power cycling. (Still shows the music)
Then I tried power cycling again and resyncing the phone and the iPhone still shows the music as it was on the phone.
How do I get the music to be accessable on the iPhone again.. I have been messing with this for the course of 3 hours now.. and any help would be appreciated!!
iPhone 3GS 8GBActually Michael I know exactly how to delete.. The iPhone would not let me swipe to the left to delete the individual song, so I went to the album view and did it there.. The issue I am having is a bug because it removed 3/4 of the albums availablity off my iPhone.. You post proved no help because it is basic troubleshooting which, if you read my post, I have already done.. I did however figure out how to fix my issue on my own.. Basically I had to remove the album from my iTunes on my computer and upload it again to iTunes Match..
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Hello to all my readers.I am still using my Apple G4 1.25 Ghz MDD running Leopard 10.5.8 with iTunes 10.6.3 installed. Can I use an Phone 4s with iOS 5 with this set up? I have read the iPhone iOS 5 user guide and it appears that I can but is anybody actually doing it ? My current phone is a £10 Nokia and I've neither wish nor cash to spend more than a grand upgrading to an intel based machine (at the moment) ! Regards to you all.
If you can find an iPhone running iOS5 and those are the specs for iOS5, there is no reason it should not work.
If you want a more current version of iOS or a more current device, a Windows computer is always an option at significantly less cost.
Granted, there is no requirement to have a computer to use an iPhone. -
My ipod is not working at all when i plug it into my laptop i get an itunes sign and below that plugin sign also it says new software found however it first asks me to install the software disc which i dont have it with me now can you plz check for the same and reply asap...please thanks.
The link I and Ingo provided included:
1. Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
That is more than quicktime and iTunes. Follow all the instruction in the link for removing and reinstalling the Apple software.
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