My iPhone will not restore or update in iTunes.

I have tried everything to restore my iPhone and update it but it still will not work, I get the same error "the iphone could not be restored. the device isn't eligible for the requested build." I have tried this with 2 seperate iPhone 4's and the I get the same error. I am sure its nothing to do with the handsets and something to do with iTunes but any help on the matter would be much appreciated.

iPhone and iPod touch: Unable to restore

Similar Messages

  • HT4623 iPhone 4 will not restore and update. (Error 26)

    My iPhone 4 will not restore and update on iTunes. Error 26. I have tried everything. Removing battery. Removing motherboard. DFU/Recovery Mode. No luck. Could it be hardware issue?

    I have also tried different PCs and cables. I have tried iTunes 10.6.3 and even latest version. My iPhone is currently stucked in DFU loop.

  • HT201210 Hello, I wonder if you can help me. My iphone will not restore. I have downloaded all available downloads and the software and firmware restore was almost complete when the message similar to 'iphone restore failed' appeared. I cannot make or rec

    Hello, I wonder if you can help me. My iphone will not restore. iphone prompted restore in itunes I have downloaded all available Apple downloads and the iphone software and firmware restore was almost complete when the message similar to 'iphone restore failed' appeared. I cannot make or receive call

    Hi, Mangy1. 
    Thank you for using Apple Support Communities. 
    Here is the best resource when experiencing issues restoring your iPhone. 
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If the issue still persists, please reply back with the exact error message received. 
    Cheers,
    Jason H. 

  • TS3694 My iPhone will not restore the process starts and then a message pops up saying 'we are unable to continue with your activation at the time'  I have tried a few times now and the same. What can I do ? As I can't use iPhone at all now!!

    My iPhone will not restore the process starts and then a message pops up saying 'we are unable to continue with your activation at the time'  I have tried a few times now and the same. What can I do ? As I can't use iPhone at all now!!

    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.
    Unauthorized modification of iOS
    http://support.apple.com/kb/HT3743

  • My iPhone will not restore. What do I do now?

    My iPhone will not restore, I have tried DFU mode, recovery mode and simply just on mode. iTunes will not finish restor, gives error 3194 right after extracting software. What do I do then?

    I have also done the editing host file thing, and it didn't work either.

  • Will not restore or connec to itunes - just get the itunes logo and usb cale display on screen

    ipod touch will not restore or connec to itunes - just get the itunes logo and usb cable display on screen

    Hello...Any help? i cannot be the only person with this problem. My coworker is actually dealing with the same problem!!!!
    As an update i uninstalled and reinstalled all ipod updates and Itunes completely. Still only have the folder with exclmation point problem. I have followed all of Apple Ipods websites support tips. no luck..
    Please help...

  • HT201406 My iPod touch is locked up. It will not restore from update mode. After holding the on/off button down the slide to powerer off does not appear.

    My iPod is loched up. I downloaded a new update and now it will not restore.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • My Iphone Will Not Restore, Please Help.

    Hello,
    I fell asleep while facetiming, I woke up and found that my iphone will not turn on, which is odd, since I was charging it. I then took it off my charger and then put it back on. The Iphone 4 then showed the Apple Insignia for about 10 seconds, then became a dark screen, then back to the insignia. It did this repeated flashing for a good ten minutes. I then took it off the charger and the phone stopped flashing and it became totally dead. I tried pressing the home button, and the top button, but there was no effect. I then plugged in my Iphone to the computer and put it into recovery mode. I tried to restore it, but it continually keeps getting an error (21). I tried it on a different computer, will not restore, but got a different error (I believe it was the error (1604)). I tried restoring it multiple times, I updated my Itunes to the latest version, I made sure my connection was well. I tried taking my Iphone off of recovery mode, but it did not work.
    I suspect that my problems are due to the fact that my Iphone will not stay on without being connected to a power source, and that is the reason for all the errors. I tried it on different USB ports and different computers. Please correct me if I am wrong, and please help me figure out what I should do next. I do not mind losing all my contacts, but I do mind if I have to spend money on a new phone, afterall, I barely even had this phone for a year.
    So Please, I am begging. Please help me and tell me why doesn't my phone stay on without being connected? Is it because I fell asleep while facetiming and because neither of us hung up it over-heated and killed the battery? Is there an easy way to fix this since I am technologically-impaired? Is there any hope for me and my Iphone's future?
    Any answer will be very much appreciated.
    Thank You.

    It sounds to me like you either got defective parts or otherwise did not make the repair correctly. We cannot help  with self-repairs here, the iPhone officially not user servicable, but you can ask for advice in the forums on ifixit.com, a site which is dedicated to those attempting their own repairs.
    Regards.

  • 5c in recovery mode will not restore or update - iTunes is current version - Completely lost and very frustrated :o(

    My phone lately has been searching for service constantly, I would say that 80%of my day my phone is searching for service. There was a software update for I think 8.1.2, my phone didn't have enough storage, so I tried to do it through iTunes, when I did that, I got the connect to iTunes screen and couldn't get past it. So now I have put my phone into recovery mode and have run into nothing but issues. One iTunes will not let me update the software, secondly I can't restore it, I get a pop up saying something that my device isn't recognized. I'm completely lost and frustrated Need some suggestions...

    Hello sarmath,
    Thanks for using Apple Support Communities.
    From your post I understand that your iPhone is in recovery mode, and while trying to restore it in iTunes you are receiving an error message.  While certainly a frustrating experience, there is troubleshooting you can do to get your iPhone back up in running order.  Without a specific error message, the article below is where you can start.  If possible, please provide the exact error message you receive when trying to restore your iPhone so I can give you some more in depth help.
    Resolve iOS update and restore errors in iTunes - Apple Support
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    Take care,
    Alex H.

  • After the ios 7 update, my iphone will not connect to my iMac iTunes because "it requires iTunes version 11.1 or later." but my iTunes says all software is up to date...can anyone help??

    iPhone will not connect to my iTunes. I am running iTunes version 10.6.3 on my iMac runing Mac OS X version 10.5.8. All of my updates say "up to date" but this is obviously not the case. Can anyone help me out?

    Hi,
    Your iTunes is up to date for your OS X.
    iTunes 11 requires in intel mac running OS X 10.6.8 or later. If your computer is compatible you will need to purchase Snow Leopard upgrade from Apple store.
    Jim

  • Ipod will not restore after update

    I downloaded the new version to make app. to my ipod touch and I was told to restore my ipod to have the update. Now my Ipod will not restore and I have lost everything in Itunes also. What do I need to do?

    I just did the install of 2.0.02 last and I had one dickens of a time restoring my library. Here is what happened to me. Right before doing the update it tells you that all of your music, videos etc.. will be removed from the Ipod Touch once the update is done installing. So I found a DVD and burned my library to it. Then I went ahead and did the install. It clean my Ipod Touch clean, but my iTunes library was still intact so I thought all will have to do is resync it but that didn't work. I tried and tried. I disconnected my external HD. Oh yeah by the way this is a new computer that I just bought and last night was the first time I used iTunes on it so I had to populate my library using iGadget.
    Anyway, I realized that I didn't have manually manage my iTunes library unchecked I unchecked it and it began to sync the back up copy I had of my library. Did either of you back up your library before installing 2.02? Do you have a place where most of your music is stored outside of iTunes? You cannot have Manually manage library checked it won't restore if you do. Be aware though 96% of my cover art was gone with this restore. How annoying. I don't know if this is the information you were looking for but I hope I have been able to shed some light on the issue.

  • My iPad and iPhone will not charge or sync with itunes.

    My iphone and ipad both will not charge nor sync with itunes when connected to my computer.  They will not charge when connected to an outlet.  The problem started at the same time on both devices.

    Did you ever get an answer to this?
    Today both my iPad 2 & iPhone will no longer charge or connect to iTunes. It's so weird!

  • IPhone will not restore from back up after updating to iOS 6.1.3

    I tried to update to iOS 6.1.3 last night and my iPhone crashed, putting it into recovery mode. Then when I tried to restore from my last back up I got this
    I have tried to restore from three different back ups I have and keep getting the same error. Why will it not restore from back up? I've had the phone two years, so had alot of stuff on it that I need to get back.
    I will be very greatful of any help.
    Thanks

    There is some troubleshooting for that error message on this page : http://support.apple.com/kb/TS2529

  • Iphone will not restore - error

    Hi, can anybody help me. My iphone was regulary losing network and telling me I needed to restore..so I did. Now the restore will not complete due to an error (1). I have tried this several times. Now my iphone is showing the çonnect to itunes' symbol and will not work at all.
    I can't access support because the IEMI number is not recognised and I dont have any other product information because the phone is locked out.
    Please help

    i also had this problem with my iPhone, i put it in the dock, iTunes came up on my MacBook, then the iPhone restarted a white screen came up for about 25 seconds then an Apple came up, then the connect to iTunes logo appeared, I was puzzled as to why this had happened since i'm extremely careful & certainly would not ever jailbreak it, because its against Apple's EULA. So i click restore expecting everything to work, then I get something like "iTunes cannot connect to the iPhone "iPhone" an unknown error accrued error 21. Then i put it in DUF mode, the screen went white again, looked like the firmware was installing then that failed & now its displaying error 2001, what shall I do

  • Iphone will not restore Error 21

    Here is a little background to this problem. I had an original iPhone that the Wi-Fi quit working on this past week. The phone was 2 1/2 months out of warranty and Apple would not, or could not do anything to help me other than sell me a new 3G. I just purchased the 3G tonight (16g black) and they activated it at the store for me. I made a phone call on the way home and all is good.
    I get home and was going to check to make sure the Wi-Fi on the phone worked when all of the sudden the screen goes to the Apple logo and then starts freaking out. A lot of text flies across the screen saying something about a PANIC and Darwin Kernel. I read online all sorts of issues about this, before I finally come across how to start the phone in recovery mode. I finally get it started in recovery mode and hook it up to my PowerBook G4. I click RESTORE and it gives me this message:
    The iPhone "iPhone" could not be restored. An unknown error ocurred (21).
    I literally had this phone for 1 hour! My original iPhone was a Christmas gift from my wife and it bothered me that it was no longer working, but then to have this happen immediately is sad. Can anyone help? Does anyone have any information about this error or how I can get my phone restored, or should I just take what appears to be a lemon back to the Apple Store?

    i also had this problem with my iPhone, i put it in the dock, iTunes came up on my MacBook, then the iPhone restarted a white screen came up for about 25 seconds then an Apple came up, then the connect to iTunes logo appeared, I was puzzled as to why this had happened since i'm extremely careful & certainly would not ever jailbreak it, because its against Apple's EULA. So i click restore expecting everything to work, then I get something like "iTunes cannot connect to the iPhone "iPhone" an unknown error accrued error 21. Then i put it in DUF mode, the screen went white again, looked like the firmware was installing then that failed & now its displaying error 2001, what shall I do

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