My iphone wont restore error 21. need pictures off my phone help
i dropped my i phone and when pluged into charge you could only see the apple symbol on the screen. i got it into recovery mode but it will not restore or update comes up with error 21. there are pictures of my children on here that i do not see anymore that i need off the phone is there anyway to manage it
You might have a hardware failure because of the shock. If so, you might not be able to recover your pictures. If you do not have a backup your pictures are gone.
Resolve iOS update and restore errors
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Similar Messages
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TS3694 my iPhone wont restore it says error 3194 its on version 5.1.1
my iPhone wont restore it says error 3194 its on version 5.1.1
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service -
My iphone 4 randmonly started going into recoveery mode when i was trying to download ios 7.1, and now the apple logo will come one and then fade to black and continue this process. My iphone wont restore either and will get the 3194 error message.Help please!
Hello chindeepchow,
Thank you for using Apple Support Communities.
For more information, take a look at:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694#3000
Resolve communication issues
Related errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, or 3200. These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
Have a nice day,
Mario -
HT201210 my iphone wont restore coz of an unknown error plz help
my iphone wont restore coz of an unknown error plz help
iOS: Resolving update and restore alert messages
BTW: This is the iPod Touch fourm. -
my ipod nano wont restore ~ error 1433 what to do
Hi, got the same problem as kerry221. The proposal given by stevejobsfan0123 did not solve it.
Additionally iMac does not shut down after closing iTunes. Need to manually shut down the iMac.
Problem occurred after last software update.
Open for any further proposal :-) -
HT201210 iphone 5 Restore Error -1
iphone 5 Restore Error -1 Not Update Firmware
Error -1 generally indicates a catastrophic hardware failure. You'll need to bring your phone into Apple or whomever provides warranty service for the iPhone in your country.
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I put my iphone to restore but the computer turned off and jammed it, what should I do to put it working?
Hi jonnym2132,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
If you are unable to update or restore your iPhone, follow these troubleshooting steps:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers,
- Judy -
How do I move pictures off my phone without losing the pictures permanently? Is there a way to keep the pictures in the cloud without them being on my actual phone? I'm concerned that the sync feature will remove the pictures from the cloud when they are deleted from my phone.
Thanks for the help.Can I back up iPhoto to the cloud via some apple service (iCloud)
No
or do I need to use something else? If so, any recommendations?
An external hard disk:
Most Simple Back Up:
Drag the iPhoto Library from your Pictures Folder to another Disk. This will make a copy on that disk.
Slightly more complex: Use an app that will do incremental back ups. This is a very good way to work. The first time you run the back up the app will make a complete copy of the Library. Thereafter it will update the back up with the changes you have made. That makes subsequent back ups much faster. Many of these apps also have scheduling capabilities: So set it up and it will do the back up automatically.
Example of such apps: Chronosync - but there are many others. Search on MacUpdate or the App Store -
I am not able to install apps from the Appstore in Iphone 5c. I tried to switch off my phone and switch it on again. But it still doesnt work
Hello stuti1200
Check out the troubleshooting article below for issues with access to the iTunes Store. Also there was a small amount of outage accessing the iTunes Store this past Wednesday.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Apple Services, Stores, and iCloud
http://www.apple.com/support/systemstatus/
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
i have an app open on my ipad but the app window has zoomed out creating a black border around the window. i cannot do anything on my ipad but it hasnt froze, my music is playing and i can only zoom in and out. i wont even let me turn it off can you help?
You should also ask this in the iPad forum. This is the forum for the white and black plastic MacBooks that were discontinued in 2010. You should also post this question there to increase your chances of getting an answer.
https://discussions.apple.com/community/ipad/using_ipad -
Iphone 5 wont restore error -1
Hi all
I tried updating to iOS 6.1 the other day and the iphone went into reveovery mode. Have tried to restore but am given the error code -1.
I have tried all the troubleshooting steps including putting the phone into DFU mode, updating itunes, disabling my anti virus, redownloading the ios IPSW and checking the windows hosts file. I have tried different USB ports on my PC, another PC and just tried on a mate's PC today still being given the -1 error.
Im not worried about losing data because i backed up right before trying to update the OS.
Have just got off the phone with Optus (my service provider in Australia) and they have offered to replace the iphone if i go into the shop tomorrow but wouldnt the iPhone 5 come with ios 6.0 as stock? The first thing i will do is try to update it to iOS 6.1 but am worried i will get the same -1 error code and then ill be back to where i am now.
Anyone else have this problem and been able to fix it or anything else i can try?
ThanksHi bagerkeon,
Here is a clip from an Apple support article on this error:
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
Also, here is the link to the whole article: http://support.apple.com/kb/TS3694
Hope this helps!
Cheers,
GB -
IPhone wont restore at all since update today
Am totally frustrated, have had no access to my phone at all since installing the update this morning. Now it is permanently stuck on the screen with the usb picture and i tunes logo. Have tried to reinstall i tunes and restore again on 2 different PCs, to no avail. When I start the restore, the summary does not show my i phone number, capacity etc, says n/a on all. Any ideas what to do - cannot believe that Apple are so irresponsible as to release an update that kills your phone. I see from other users this is a common problem but none of their solutions have worked for me. My blood pressure is increasing at a rapid rate, couldnt get through to O2 (hung up after 20 minutes waiting).
Hi nick_740,
If you are getting an error 4014 when attempting to restore your iPhone, I would suggest that you troubleshoot using the steps in this article -
iOS: Restore errors 4005, 4013, and 4014
Thanks for using Apple Support Communities.
Best,
Brett L -
My iphone wont restore can anyone help me?
My phone has just gone black and re appeared with the apple logo and now it wont restore in between restores the screen goes blue then nothing then back to the apple logo
Hello, nickmj515.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/en-us/HT201263
Resolve iOS update and restore errors in iTunes
http://support.apple.com/en-us/HT201210
Cheers,
Jason H. -
HT201413 my iphone wont restore and update and comes uo with -1 message
my iphone 4 wont restore or update and comes up with message code -1 any help ?
Perhaps try the Error 1 or -1 advice from the following document:
iTunes: Specific update-and-restore error messages and advanced troubleshooting -
HT3204 my iphone wont restore or update help!
iphone wont update or restore help!
That's too bad.
When you're really ready for help, try providing some details of the problem that is occurring, like any errors that display.
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