My iphone wont restore error 21. need pictures off my phone help

i dropped my i phone and when pluged into charge you could only see the apple symbol on the screen. i got it into recovery mode but it will not restore or update comes up with error 21. there are pictures of my children on here that i do not see anymore that i need off the phone is there anyway to manage it

You might have a hardware failure because of the shock. If so, you might not be able to recover your pictures. If you do not have a backup your pictures are gone.
Resolve iOS update and restore errors
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.

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    Hello chindeepchow,
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    For more information, take a look at:
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694#3000
    Resolve communication issues
    Related errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, or 3200. These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."
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  • HT201210 my iphone wont restore coz of an unknown error plz help

    my iphone wont restore coz of an unknown error plz help

    iOS: Resolving update and restore alert messages
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    Hi, got the same problem as kerry221. The proposal given by stevejobsfan0123 did not solve it.
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    Hi jonnym2132,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    Click on the link to see more details and screenshots. 
    iOS: Back up and restore your iOS device with iCloud or iTunes
    http://support.apple.com/kb/ht1766
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    http://support.apple.com/kb/ht1808
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    No
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    I am not able to install apps from the Appstore in Iphone 5c. I tried to switch off my phone and switch it on again. But it still doesnt work

    Hello stuti1200
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    http://www.apple.com/support/systemstatus/
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  • I have an app open on my ipad but the app window has zoomed out creating a black border around the window. i cannot do anything on my ipad but it hasnt froze, my music is playing and i can only zoom in and out. i wont even let me turn it off can you help?

    i have an app open on my ipad but the app window has zoomed out creating a black border around the window. i cannot do anything on my ipad but it hasnt froze, my music is playing and i can only zoom in and out. i wont even let me turn it off can you help?

    You should also ask this in the iPad forum. This is the forum for the white and black plastic MacBooks that were discontinued in 2010. You should also post this question there to increase your chances of getting an answer.
    https://discussions.apple.com/community/ipad/using_ipad

  • Iphone 5 wont restore error -1

    Hi all
    I tried updating to iOS 6.1 the other day and the iphone went into reveovery mode. Have tried to restore but am given the error code -1.
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    Hi bagerkeon,
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    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    Also, here is the link to the whole article: http://support.apple.com/kb/TS3694
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  • IPhone wont restore at all since update today

    Am totally frustrated, have had no access to my phone at all since installing the update this morning. Now it is permanently stuck on the screen with the usb picture and i tunes logo. Have tried to reinstall i tunes and restore again on 2 different PCs, to no avail. When I start the restore, the summary does not show my i phone number, capacity etc, says n/a on all. Any ideas what to do - cannot believe that Apple are so irresponsible as to release an update that kills your phone. I see from other users this is a common problem but none of their solutions have worked for me. My blood pressure is increasing at a rapid rate, couldnt get through to O2 (hung up after 20 minutes waiting).

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  • My iphone wont restore can anyone help me?

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    Hello, nickmj515.  
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    http://support.apple.com/en-us/HT201263
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    http://support.apple.com/en-us/HT201210
    Cheers,
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  • HT201413 my iphone wont restore and update and comes uo with -1 message

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    Perhaps try the Error 1 or -1 advice from the following document:
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    That's too bad.
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