My iPod Nano 5G isn't recognized by my MacBook Air?

I recently purchased a used iPod nano, 5th generation.  My computer finder nor iTunes recognizes that is iPod is connected via a 2.0 USB cord.  I have an iPhone and that connects and syncs perfectly thru iTunes and iPhoto.  I've gone thru every single troubleshooting step that Apple recommends but nothing seems to work.  The iPod I purchased came with a bunch of music on it that I don't want and would like to wipe it clean, but my understanding is that you can only do that thru iTunes.  That is my ultimate goal, that way I can start putting my music on it.  Thanks for your help!!
I only have a MacBook Air.  My fear is that the previous owner had a PC, so I'm wondering if it's formatted for a PC, which is why my Mac doesn't recognize it. If that is the case then how can I reformat it using my Mac if my Mac doesn't recognize it?
Thanks again!!
Oh, I have the latest and most up to date software on my Mac.  Just bought it a few months ago.

1. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
2. Check the USB cable
3. Verify that Apple Mobile Device Support is installed
4. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
5. Check for third-party software conflicts.

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