MY ITUNES GIFT CARD DOES NOT WORK. FOR 3 DAYS I'VE BEEN TRYING TO BUY SONGS, AND IT DOES NOT WORK. I NEED A PHONE NUMBER TO SPEAK TO SOMEONE.
THIS IS LIKE THE FOURTH TIME I AM WRITING ABOUT THIS. FOR THREE DAYS I'VE BEEN TRYING TO BUY SONGS PAYING WITH AN ITUNES GIFT CARD, I DID SIGN IN, PUT THE CODE OF THE CARD WHERE IT SAID "REDEEM", AND IN ITUNES, NEXT TO MY SIGN IN NAME, APEAR THE $15. OF MY CARD, BUT WHEN I CLICK THE SONG I WANT TO BUY, IT ASK ME AGAIN FOR MY PASSWORD, THEN FOR A SECURITY QUESTIONS WHICH I DON'T KNOW, IS EITHER THAT OF ASK MY TO UPDATE MY CREDIT CARD INFO, "BUT" I'M NOT PAYING WITH MY CREDIT CARD.
PLEASE, HOW CAN I BUY THE SONGS USING MY ITUNES GIFT CARD PLAIN AND EASY??????
I NEED A PHONE NUMBER TO CALL SOMEONE IN APPLE/ITUNES WHO REALLY KNOW HOW TO DO THIS,.
I AM WRITING FROM MASSACHUSETTS.
THIS IS RIDICULOUS!!
(Typing all in capitals is considered shouting, makes posts difficult to read and may mean that people are less likely to reply.)
There isn't a phone number for iTunes Support.
If you've forgotten your answers to your security questions then you can get them reset : If you forgot the answers to your Apple ID security questions
If you have a credit card on your account then its details have to complete - and asking for their details is also a way of checking that you have a valid billing address in that country. As long as you are buying content for yourself and not trying to gift content (you can't use your balance for gifting) then the purchase price (plus any applicable taxes) should be deducted from your balance. If it's not then you contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Can I use an iTunes gift card to purchase credits for a game app that I have already downloaded?
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http://support.apple.com/kb/HT1574
Once you have redeemed your card, any items purchased on your account(excluding gifts) will be automatically charged to the remainder of the store credit until the balance reaches $0.00. If a purchase exceeds the amount of the store credit, the balance can be paid with a credit card. -
When you put in a itunes gift card, do you pay for the songs on your credit card too?
When you put in a itunes gift card, do you pay for the songs on your credit card too?
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2. See above.
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I was getting an iTunes gift card and I just want to ask that can the iTunes gift card be use for the app store.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102630) -
I have Mac Mini with Lion Server running 10.8.2 and an iPhone 4.
Wife has iPad 2 and iPhone 4s. (We share Apps)
Each kid (12 and under) has iPod Touch 4th Gen.
So far all purchases made under my Apple ID/iTunes ID.
Is there a way to let the kids have their own account- they get giftcards.... but if I buy an App they can still share it?
so if Child 1 buys an App, or song, can we all enjoy it, but it's purchased from his 'own' account?@survivethestorm.
Firstly thanks for the blog, I think it has saved me time contacting customer support? I too am going thru the introduction of several kids devices, along with my wifes, onto the one iTunes account and on one PC computer (currently we have 3 x iPhones, 2 x iPod touches, 2 older iPods and soon to have iPad). Syncing all devices hasn't been a problem to date as far as music, apps etc but I too have discovered the texting problem you described above, with my sent texts showing on the kids devices, and vice-versa, much to my horror! It appears this is now only becoming a problem with the later iOS software and/or devices?
It appears as you have described above, customer support has indicated by creating a separate Apple Account for each person, this fixes the texting problem? Have there been any issues then with syncing apps, music etc after creating the accounts? I currently dont use iCloud, I simply sync each device on connection via usb to the computer, and choose what is being synced to each device. I like to control (at this point anyway) what is actually going on to the kids devices. Do you know if there is a limit as to how many 'Apple Accounts' can share the one iTunes Library? I realise the number of devices is unlimited to the one account, but just wondered if the number of Apple Accounts changes things?
Once an Apple Account has been created for each person, do you then have to share your iTunes Library (Apps, Music etc) or does it do it automatically do so when they log in?
Also I presume you don't need credit card details for the Apple Account? It was a long time ago I set my original one up.
Sorry for the 'long winded' reply, just very confused and want to make sure I am doing the right thing.
Many thanks. -
I bought an iTunes gift card but it says that it hasn't been properly activated?
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Please help! I'm in dire need of new music!!Are you able to take it back to the store that you bought it from and ask them to activate it properly ? If not then you will need to try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
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After I upgraded to Mavericks I was also having this message when I tried to update. There was a previous post about this problem which offered this simple solution which worked for me:
b0n0b0
Re: Recently upgraded to Maverick from SnowLeopard. Unable to get updates from App store.
Mar 15, 2014 9:05 AM (in response to Terence Devlin)
Got it! Thanx. What I did was go to my account, check that they had my new ID and Password which they did, then hit reset button. All fixed. -
Is there any way to take an itunes gift card off of my account after it has been redeemed?
If so, how?
I have redeemed my gift card but share my account with my sister. I would like to take off the remaining balance of the gift card (to use later) so my sister can use her own money to buy content.
How can you do this?Click here and request assistance.
(62743) -
Hello,
Can someone please help me!? I am trying to put music on my IPod and it was working the other day. I can not get itunes to recognize my Ipod. I have tried to unistall and reinstall Itunes. I have tried all the steps on the site and can't get it to come up. I tried my IPhone which was also showing up just the other day and it also is not showing in Itunes! Please help me. I need to be able to put music on my IPod for my work.I have sorted it myself!!
Ipod is now in the top right corner, last time I clicked on it, it ejected it but by clicking on the actual ipod icon then it brings up your ipod. I restored it to factory settings and synced all my music and it now works again. Hope this can help anyone who ends up with the same problem. -
I can't figure out why my 1st gen appletv cannot access the itunes store. All newer movies are coming up to view and I can watch previews, but when I go to rent, it stays on the spinning wheel with the Accessing iTunes Store forever. I've left it going for at least 4 or 5 days. I can rent from my iMac, but all I have is the headphone, analog, 2-channel audio feed and not the true digital surround. It sounded much better from the appletv. HELP!
Read a bunch of posts from 2008 and 2010. The only step I found that I hadn't tried was the ol' plug pull. After that, I got the first movie I tried renting. ??? At least it works now.
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i can not seem to figure out why my phone will not turn on i have tried the master reset plugging it into a computer and the wall charger it does not seem to be doing anything can anyone help please
you have to restore the device via itunes
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any ideas?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i am using ipod touch 4g
rishiv93 wrote:
i tried all the options...
Did you follow this article about Apple Mobile Device Service? http://support.apple.com/kb/TS1567 -
HT201318 Can't I used the iTunes gift card to upgrade?
I want to upgrade my iCloud and for payment using iTunes gift card. Is this possible because I have been trying to purchase and nothing change.
Hi..
Purchase additional iCloud storage:
You can use a credit card or debit card to purchase iCloud storage. iTunes Store credit or gift cards aren’t accepted methods of payment.
iCloud: Manage or buy more iCloud storage
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