My Macbook is a lemon!

My Macbook was purchased BRAND NEW on June 3, 2007. Within a week I had issues. I called the apple store and "thought" we resolved issues after a week. I was dealing with flickering of the screen - it would turn black and there were a bunch of dead pixels. On the 30th I took it in for repair for the following:
• flickering screen - turned black and looked to have backlight issue
• Dead Pixels - several
My Macbook was MINT when I took it into Apple, after all it was brand new. I got it back on July 3rd to find a huge dent in the top of the case along with tons of large scratches. The other problems of black screen was NOT fixed - I was upset at this. The "genius" looked at me like I was seeing things, really makes me mad they are like this - not all but most. I said it wasn't acceptable and needs to be fixed, so they kept it for another 4 days. I got it back with the case back to original condition, which made me happy. It was until that night I noticed the case on the left lower side hadn't been put together correctly so it would squeek. Annoying but I left it for now and wanted to make sure the black backlight issue was repaired.
After a couple of days I noticed the black backlight and flickering had gotten worse. I was told the inverter/mother board had been replaced. Frustrated and working so much (I travel and use my MB daily) I had no time to deal with it. I had tried getting an appointment at my two local Apple stores for over two months (no joke) and nothing, everything was ALWAYS booked up. The stores are an hour round trip. I've been to the local store and had waited over two hours for a stand-by appointment. After I had been waiting I asked to speak with the manager. He was unavailable and they basically told me to make an appt online. I tried explaining how I've tried doing this for almost two months and nothing. I finally gave up for now. Still knowing I had warranty.
I am still under the original warranty and my applecare goes into effect on 12.25.07 (always get it as a xmas gift from a family member) and today I tried to get this taken care of.
I love my Macbook but I am starting to think my machine is a lemon, it stinks. I wish Apple would accept people have issues and not make them feel like they are the ONLY Macbook user with these issues. I am tired of driving to the apple store which an hour drive round trip and they can't seem to fix the issues. I am trying to get apple to replace this, afterall I am going on my third repair for the same item, this is NOT good. I want it replaced since its nothing but problems and it appears they haven't been able to fix it. I was on hold with Apple for 4 hours today, 4 hours, what a joke. I just felt like sharing my experience and will post an update. I am just getting so disapointed with Mac products, well, at least Macbook. I have several Mac products and have been a huge fan for years. I just hate to think its going downhill with customer service and product quality. Hope I am wrong and Apple makes this right.
Thanks for listening...

Thanks for the replys guys. Yes, when customer service is rubbish, it makes the experience worse and is a DRAG! David, to tell you the truth I check online DAILY for an appointment for OVER two months, no joke. When I would call and try to get them to make it for me with their computers they said we can't, so I have to drive into the store (30+ minutes?), I would tell the problem and they would say oh well, we are so busy with the release of the new... it was always an excuse why I couldn't get an appointment. They would follow up with oh do you have Pro Care? Oh is that going to get me an appointment faster - yes, oh so spend another $99 for something I rarely have issues with, hahaa.. Don't get me wrong, I LOVE Apple products and this is the first time I had an issue and I've owned at least 50 different machines since Apple came out. The customer service I receive at these stores is bad. I usually just talk to the manager to avoid having to tell the problems over and over. I know, they just work there, so I am patient but having a 3rd repair is a JOKE. I just can't believe it.
I FINALLY got a level II tech Scott on the phone who was awesome! I was on hold last night from 5 - 6:15 waiting to get a level II tech. I finally hung up. I just didn't have the time to sit around again. I had been on the phone from 1:30 until 6:15 with Apple trying to get them to resolve it. When I called back this morning I had to wait about an hour before I got Scott, but he was well worth the wait.
Scott and I reviewed everything and he is taking machine back for one final inspection, then they are either going to replace it with a new one or fix it and I will have it back soon - hopefully not longer than 1 week. With past repair issues on this, they are expediting it. I want it like original, new and working excellent - pristine. Apple didn't have any issue taking my $1241.00 now did they? I am just asking for replacement or a major repair. My machine was hardly a week old when this issue was claimed and just at 6 months and still issues that can't be resolved. I've remained calm and professional, as I have many (12) other machines: Powerbook, eMac, iMac, Mac MIni, Macbook Pro, so I know something about Mac's.
Just thought I'd share. I will update once I hear back with my unit - new or repaired. It's frustrating that it has so many issues. I even forgot one major issue but called him back and its on the list.

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  • MacBook Pro Lemon

    I bought my first Apple Computer in 1987 used, but working perfectly.  Since that time, I have had five Mac Computers and three IPods. I had one repair in that time which was not Apple's failure; a collegue had spilled coffee on it.  But my most recent purchase, a MacBook Pro in 2010, has now been into the Genius Bar four times.  Since I live 90 miles from an Apple store this is not a mere inconvenience.  On one occassion the repair created another problem and on another the repair had to be redone, since the first did not resolve the issue.  Is it this particular model of MBP or has the quality of Apple workmanship suffered over the last few years?

    Is this the 15" MacBook Pro 6,2 2010 model?

  • First Impressions: New MacBook Air 13" - 128GB HD - 2GB RAM

    Thought I'd post some initial impressions here for those who are asking questions about memory, heat issues, noise, hinges, hard drive space etc.
    This week I purchased the 13" MacBook Air, 128GB HD, 2GB RAM config in Apple Retail store. Ultimately a couple days later I ended up returning it and ordering the 2.13GHz upgrade, 256GB HD and 4GB RAM via Apple Store online. I'll tell you why at the end of this post.
    Initial impressions:
    - Gorgeous, well-designed machine. Feels great to use. Very solid.
    - I chose the 13" over the 11" because the resolution seemed slightly higher, it was easier on my eyes and the 11" tended to bounce a bit when used in my lap while the 13" did not.
    - I used Dropbox as my drive in the cloud for Documents, Photos and Videos (have been doing that for a while) as it allows you to get away with a smaller drive footprint.
    - I did NOT yet have MS Office installed.
    - For a mobile laptop, the new MBA cannot be beat. It's sleek and solid. No heat issues. Fan rarely came on if at all.
    - I was using about 38GB of the 128GB drive. So I was glad I did not buy the 64GB 11", although I really, really wanted to like that smaller one.
    - I installed a RAM monitoring app in it to see how much of the 2GB would be used under normal use (is there even such a thing anymore?). Without using MS Office, just surfing the web and using default OS apps, the lowest amount of RAM I had available was 700MB, so roughly 1.3GB was being used up in the worst scenarios. Despite this, it zipped along with multiple browser tabs open, uber-fast bootup and shutdown and really long battery life.
    - I appreciated the fact that the 13" has 2 hours longer battery life than the 11". Ultimately that 7 hours played a big factor in why I bought the 13" instead of the 11".
    - Bottom line? Definitely rate this a BUY. In spite of the omission of the backlit keyboard, it's a good machine; though I would NOT recommend it as a replacement for a MacBook Pro. It is a mobile computer. Fully functional, but I would not do heavy video editing or graphics work on it. For everything else it's superb and feels wonderful in your hands.
    Why I ultimately took it back to the store.
    I liked using it so much that I figured I may be using it more than my MacBook Pro, and as such wanted to max out the chip speed, RAM and HD space on it. Currently as of this post date you cannot get the higher performance MBAs in-store. You can only order them direct through Apple.
    I ordered the 2.13GHz MBA with 4GB RAM and 256GB HD. It takes 2-3 bus days for them to configure it at Apple and another 2-3 bus days to ship to you so should get it next week.
    For anyone considering buying this machine, I give it a strong thumbs up. For most users, the 13" 128GB and 2GB RAM should be fine. If you're looking to replace an existing MBP (wouldn't recommend it), you probably want to order through Apple and get the upgrades.
    HTH,
    Adam

    After calling the customer service they told me I should receive before the 8 of November that makes 18 days!
    Adam, that's nothing. When Apple introduced the liquid-cooled PM G5s, we had to wait over 2 months before Apple shipped them! They may halted production to fix the apparent video flaws a lot of people are experiencing. The longer you wait, the less chance you may get a lemon.
    Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
     MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG

  • New macbook pro, safari won't open and repair disk permissions did nothing to help

    Safari starts, blue bar moves about an inch in search bar, then stops. Then nothing. Tried repairing disk permissions to no avail. Safari still doesn't open. Whatever os x that is installed on new macbook pro's, since just bought on Sunday 10-14-12, is the operating software. The apple store there is no user manual. Strange. So here we are on another, older macbook pro, able to go on internet and see what answers or diagnoses others have tried and trued.

    3 days old?, just pack the machine up and tell them you want another one, that this one is a lemon.
    They will likely take your word for it and just give you another rather than you demand your money back instead.
    If you wait too long then they say you should have brought it back sooner, now have to wait until it's fixed, only to give you more problems later.

  • Macbook Pro Mid 2014 Hard Freezes and Crashes

    So I bought my Macbook about a month ago, and ever since then Ive been having this same issue over and over again. I have tried every solution apple has thrown at me and nothing has seemed to fix it. I have sent it out for a repair, reinstalled the OSX, Cleared the pRam, and various other things. I have not narrowed down the situation myself and cant seem to figure out what is causing these hard freezes and crashes. It always happens randomly at something GPU related it seems. Almost like the video card gets to stressed out at crashes. From scrolling up the page of a website to switching to a different video on youtube, all these little and sometimes big things have caused it to crash. Apple has sent it out for repair and they claimed that they fixed the logic board, but that didn't work because the issue still persists. I have reinstalled the OSX from guidance of a apple care associate over the phone. Ive eliminated almost every possible situation they have given me and nothing seems to fix it. Im not sure if there is a defect in these particular models or I just got a lemon but either way its frustrating. I will post the specs below and provide any other info that is asked.
    SPECS:
    GPU: Intel Iris Pro
    Processor : 2.2 GHz Intel Core i7
    Software: OS X 10.9.4
    RAM: 16 GB 1600 MHz DDR3

    Here is the Diagnostic report from earlier tonight:
    Mon Oct 13 22:19:43 2014
    panic(cpu 2 caller 0xffffff8002854c66): "a freed zone element has been modified: expected 0 but found 0, bits changed 0, at offset 24 of 32 in zone: kalloc.32"@/SourceCache/xnu/xnu-2422.110.17/osfmk/kern/zalloc.c:461
    Backtrace (CPU 2), Frame : Return Address
    0xffffff81ef62b970 : 0xffffff8002822f79
    0xffffff81ef62b9f0 : 0xffffff8002854c66
    0xffffff81ef62ba30 : 0xffffff800285273d
    0xffffff81ef62ba90 : 0xffffff8002851dc9
    0xffffff81ef62bb90 : 0xffffff800282aa3f
    0xffffff81ef62bbc0 : 0xffffff8002c4e7dd
    0xffffff81ef62bbf0 : 0xffffff8002c65767
    0xffffff81ef62bc20 : 0xffffff8002c63cf3
    0xffffff81ef62bc70 : 0xffffff8002c621b5
    0xffffff81ef62bcd0 : 0xffffff8002c5268c
    0xffffff81ef62bd10 : 0xffffff7f83e2140e
    0xffffff81ef62bd40 : 0xffffff7f83e2124e
    0xffffff81ef62bd60 : 0xffffff8002c64408
    0xffffff81ef62bd70 : 0xffffff8002c5268c
    0xffffff81ef62bdb0 : 0xffffff8002c8b903
    0xffffff81ef62bdd0 : 0xffffff8002c96241
    0xffffff81ef62bde0 : 0xffffff8002cccef8
    0xffffff81ef62be20 : 0xffffff80028b24bb
    0xffffff81ef62be50 : 0xffffff8002826bc1
    0xffffff81ef62be80 : 0xffffff80028139c5
    0xffffff81ef62bef0 : 0xffffff800281e013
    0xffffff81ef62bf70 : 0xffffff80028c9b8d
    0xffffff81ef62bfb0 : 0xffffff80028f3f66
          Kernel Extensions in backtrace:
             com.apple.iokit.IOAcceleratorFamily2(98.22)[0EC64777-94B9-32E3-AC03-A2367895744 B]@0xffffff7f83e05000->0xffffff7f83e68fff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f82ebe000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f83d74000
    BSD process name corresponding to current thread: plugin-container
    Mac OS version:
    13E28
    Kernel version:
    Darwin Kernel Version 13.3.0: Tue Jun  3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
    Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
    Kernel slide:     0x0000000002600000
    Kernel text base: 0xffffff8002800000
    System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
    System uptime in nanoseconds: 563483606094
    last loaded kext at 246884990321: com.apple.filesystems.msdosfs    1.9 (addr 0xffffff7f83eeb000, size 65536)
    last unloaded kext at 381093543497: com.apple.driver.AppleIntelMCEReporter    104 (addr 0xffffff7f83dc7000, size 32768)
    loaded kexts:
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AppleUpstreamUserClient    3.5.13
    com.apple.driver.AppleGraphicsDevicePolicy    3.6.22
    com.apple.driver.AudioAUUC    1.60
    com.apple.iokit.IOBluetoothSerialManager    4.2.6f1
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.driver.ApplePlatformEnabler    2.0.9d6
    com.apple.driver.AGPM    100.14.28
    com.apple.driver.X86PlatformShim    1.0.0
    com.apple.driver.AppleIntelHD5000Graphics    8.2.8
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleHDA    2.6.3f4
    com.apple.driver.AppleHWAccess    1
    com.apple.driver.AppleThunderboltIP    1.1.2
    com.apple.driver.AppleBacklight    170.3.5
    com.apple.driver.AirPort.Brcm4360    842.21.65
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.2.6f1
    com.apple.driver.AppleSMCLMU    2.0.4d1
    com.apple.driver.AppleLPC    1.7.0
    com.apple.driver.AppleCameraInterface    4.26.0
    com.apple.driver.AppleIntelFramebufferAzul    8.2.8
    com.apple.driver.AppleMCCSControl    1.2.5
    com.apple.driver.AppleUSBTCButtons    240.2
    com.apple.driver.AppleUSBCardReader    3.4.1
    com.apple.driver.AppleUSBTCKeyboard    240.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    35
    com.apple.driver.AppleUSBHub    683.4.0
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCIBlockStorage    2.6.0
    com.apple.driver.AppleAHCIPort    3.0.5
    com.apple.driver.AppleUSBXHCI    683.4.0
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleACPIButtons    2.0
    com.apple.driver.AppleRTC    2.0
    com.apple.driver.AppleHPET    1.8
    com.apple.driver.AppleSMBIOS    2.1
    com.apple.driver.AppleACPIEC    2.0
    com.apple.driver.AppleAPIC    1.7
    com.apple.nke.applicationfirewall    153
    com.apple.security.quarantine    3
    com.apple.kext.triggers    1.0
    com.apple.iokit.IOSerialFamily    10.0.7
    com.apple.iokit.IOSurface    91.1
    com.apple.iokit.IOBluetoothFamily    4.2.6f1
    com.apple.driver.DspFuncLib    2.6.3f4
    com.apple.vecLib.kext    1.0.0
    com.apple.iokit.IOAudioFamily    1.9.7fc2
    com.apple.kext.OSvKernDSPLib    1.14
    com.apple.iokit.IO80211Family    640.36
    com.apple.driver.mDNSOffloadUserClient    1.0.1b5
    com.apple.iokit.IONetworkingFamily    3.2
    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.6f1
    com.apple.driver.AppleHDAController    2.6.3f4
    com.apple.iokit.IOHDAFamily    2.6.3f4
    com.apple.driver.AppleBacklightExpert    1.0.4
    com.apple.iokit.IONDRVSupport    2.4.1
    com.apple.driver.AppleGraphicsControl    3.6.22
    com.apple.AppleGraphicsDeviceControl    3.6.22
    com.apple.iokit.IOAcceleratorFamily2    98.22
    com.apple.driver.X86PlatformPlugin    1.0.0
    com.apple.driver.AppleSMC    3.1.8
    com.apple.driver.IOPlatformPluginFamily    5.7.1d6
    com.apple.driver.AppleSMBusController    1.0.12d1
    com.apple.iokit.IOGraphicsFamily    2.4.1
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.6.6
    com.apple.iokit.IOUSBMassStorageClass    3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.6
    com.apple.driver.AppleUSBMultitouch    240.9
    com.apple.driver.AppleUSBMergeNub    650.4.0
    com.apple.driver.AppleThunderboltDPInAdapter    3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily    3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter    1.4.5
    com.apple.iokit.IOUSBHIDDriver    660.4.0
    com.apple.driver.AppleUSBComposite    656.4.1
    com.apple.iokit.IOUSBUserClient    660.4.2
    com.apple.iokit.IOAHCIFamily    2.6.5
    com.apple.driver.AppleThunderboltNHI    2.0.1
    com.apple.iokit.IOThunderboltFamily    3.3.1
    com.apple.iokit.IOUSBFamily    683.4.0
    com.apple.driver.AppleEFINVRAM    2.0
    com.apple.driver.AppleEFIRuntime    2.0
    com.apple.iokit.IOHIDFamily    2.0.0
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    278.11.1
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    7
    com.apple.driver.AppleKeyStore    2
    com.apple.driver.DiskImages    371.1
    com.apple.iokit.IOStorageFamily    1.9
    com.apple.iokit.IOReportFamily    23
    com.apple.driver.AppleFDEKeyStore    28.30
    com.apple.driver.AppleACPIPlatform    2.0
    com.apple.iokit.IOPCIFamily    2.9
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.corecrypto    1.0
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  • Frustrated with Apple Service and Apple Store... Lemon Law?

    Hello,
    I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
    Let me start from the beginning, and give a quick run-down of my problems.
    *First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
    I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
    When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
    I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
    Labor charge
    Flat rate repair charge
    Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
    After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
    About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
    I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
    After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
    I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
    Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
    A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
    I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
    On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
    At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
    I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
    Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
    If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
    Thanks in advance, and sorry for the long novel up there.

    I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
    We are users just like yourself and cannot do anything other than provide some advice.
    Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
    Good luck,
    Roger
    Message was edited by: rkaufmann87

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