My macbook is experiencing an extremely slow performance. Everytime I try to do something, the screen will freeze and the pinwheel symbol would appear. How do I pix this?
My macbook is experiencing an extremely slow performance. Everytime i try to do something, the pinwheel symbol will pop up. I do not have an antivirus software until recently, which I got free from school and it said my mac has a virus, which has been quaratined. Unfortunately the problem still persist. Help?
kasturi pryanka,
your current slow performance might have been caused by installing that antivirus software. Have you tried disabling it, to see if that make a difference with its performance?
Similar Messages
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Hello everyone, like most people on this site, I am having difficulties understanding and fixing my Macbook Pro. About a month ago my computer screen went black, the computer was unresponsive, and it started making a beeping noise. I restarted the computer, and it seemed to have fixed itself. 6 days ago, I put my laptop into it's case with some papers, went home (about 30 min. after putting laptop into case), and opened my bag. My computer's fans were on, the computer was really hot, and when I opened the computer, the screen was black and unresponsive. I turned it off, let it cool down, turned it back on, started to stream a video on Hulu, and about ten minutes after, the screen went black again and the computer was unresponsive. Now everytime I turn it on after about ten to fifteen minutes the screen will go black, the computer will become unresponsive, and I have to shut it off. The weird thing though is that everytime I restart my computer, when I reopen my account, my computer acts as if nothing has happened, and everything I had opened or unsaved is still there without autosave saving the documents.The screen also goes black and the computer becomes unresposive when I move the computer around. I get a lot of pop-up ads and other crap on my computer when I am on the internet. I don't know if one of those pop-up websites might have given me a virus or may be the cause of this problem. I don't now what is wrong with my computer or how to fix it, but if anyone has any advice, I WOULD GREATLY APPRECIATE IT!!!!!!! Thank you very much!!!
-- Sincerely, A very confused, scared, and hopless Macbok OwnerTo get rid of "pop-up ads and other crap on my computer when I am on the internet", click on Safari in the Menu bar, and select Preferences. Next select Extensions. Delete all of them. Restart Safari.
The first step in addressing the black screen is an SMC reset.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Excerpt from
http://support.apple.com/kb/ht39 -
My MacBook pro retina display 15 inch (2013) doesn't start. After I press the start button there is only a beep sound at regular interval. The screen remains blank and the keys don,t light up. Can anyone help please?
If your MBP is under warranty, bring it to an Apple store and have the technicians fix it. If not, try the steps in this support article:
http://support.apple.com/kb/ts2570
Ciao. -
I am having problems shutting down my MacBook Pro. I go to the apple and click shutdown or restart, it appears the shutdown process starts, the screen goes blue and the little circle keeps going round and round, but nothing happens even after 30 minutes.
Make sure you quit all your applications before shutting down.
And try resetting the SMC.
Intel-based Macs: Resetting the System Management Controller (SMC) -
Is there a solution to a jerky screen and a slow response time after updating to IOS 8?
Try some basic troubleshooting:
(A) Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
(B) Try reset all settings
Settings>General>Reset>Reset All Settings
(C) Setup as new (data will be lost)
Settings>General>Reset>Erase all content and settings -
I'm scared!
Welcome to Apple Discussions
Since we know nothing about the age of your machine, and the OS you're using it's rather difficult to offer any reliable help.
Help us help you. The more complete the description of your problem is (which MacBook Air you have, which OS you're using, ) the more useful assistance we can provide, and, the sooner we can provide it..
This might be a reoccurring phenomena of Mavericks - a sleep/wake issue has caused many similar behaviors. It might be a conflicting software issue, or a true hardware problem with your particular machine. More details from you can shed more light. -
help!!!!
I would reinstall:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update. -
bvc
Sound pretty serious.
Have you got AppleCare?
If so, book an appointment at the Genuis Bar & take it in ASAP. -
Help
Try resetting the SMC and PRAM.
- Reset the PRAM: http://support.apple.com/kb/HT1379
- Reset the SMC: http://support.apple.com/kb/HT3964
Bob -
power light goes on the immediately goes off, screen show apple then goes black without turning onn
You can try disabling emoticons and image previews in your IM appearance settings in your Skype options to see if that changes anything. Some people running Windows XP have had odd graphical and resource issues with versions of Skype above 7.5. The alternative solution would be to downgrade to Skype 7.5 for the time being. You can find links to 7.5 in the thread below. http://community.skype.com/t5/Windows-desktop-client/Skype-7-6-crashes-on-startup/m-p/4031560/highlight/true#M353247
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I need help!! My macbook pro is being extremly slow. When I try to open a program I get the colorful pin wheel but nothing is happening. It won't allow me to close the program. It is also shutting down saying that it had to restart due to an error, but I wont "show more" details. HELP!!
It sounds like your MBP is having kernel panics. Log one and post it for inspection.
http://support.apple.com/kb/ht2546
http://support.apple.com/kb/ts3742
Ciao. -
Macbook won't start up and the screen stays blank but the light is on...
So one day randomly my macbook screen turned blank but he white light stayed lit up entirely. I tried moving the mouse around but the screen remained blank. I've tried to shut the macbook off and turn it on again and the white light goes off and on when I do that but the screen remains blank and the start up chime is not heard.
I've tried every single solution on the apple troubleshooting except trying to start up from disc because I can't put the restore disc in because the disc drive will not bring the disc in. I am not under warranty anymore and I need help desperately if anyone can help me out here. I can provide more details if neccessary.chubster88 wrote:
So one day randomly my macbook screen turned blank but he white light stayed lit up entirely. I tried moving the mouse around but the screen remained blank. I've tried to shut the macbook off and turn it on again and the white light goes off and on when I do that but the screen remains blank and the start up chime is not heard.
I've tried every single solution on the apple troubleshooting except trying to start up from disc because I can't put the restore disc in because the disc drive will not bring the disc in. I am not under warranty anymore and I need help desperately if anyone can help me out here. I can provide more details if neccessary.
Try to also press cmd+v while booting the system, it will print out whatever it's doing on the screen if it boots successfully past its POST. If not, then I think there's a motherboard (also called a logic board by Apple) issue.
It doesn't really sound like a hard drive failure since the hard drive failure will result in a ? logo.
Have you also tried to reset your PRAM?
deltatux -
Extremely slow performance with Radeon HD 7870
Hi,
I am using a number of Adobe programs on my new Windows 8 64 bit system, with 16 gigs of ram, an Intel Core i5 2.67ghz, and AMD Radeon HD 7870 2 gig. All the programs (including After Effects and Illustrator) work very well with the exception of Photoshop CS6 64 bit, which has extremely slow performance with Use Graphics Processor enabled in my preferences (which Photoshop selects by default). If I turn off Use Graphics Processor, the slow performance vanishes. If I change Drawing Mode to Basic, there might be a slightly detectable improvement over Normal and Advanced, but it's still horribly slow. The refresh rate seems to be just a few frames per second. Everything is slow: brushes, zooming, panning, everything.
I've tried changing the settings I've seen suggested elsewhere: I switched Cache levels to 2, history states to 10, and tile size to 128k. No effect. Photoshop is currently at the default of using 60% of available ram. Efficiency has remained at 100% throughout all my tests. Also, this slow performance has affected me from the moment I installed Photoshop; it didn't crop up after previous good performance. The problem exists regardless of the size or number of documents I have open. Performance is still terrible even when I create a 500 x 500 pixel blank new canvas and try a simple task like drawing with the brush.
Photoshop is fully up to date, and so are my graphics drivers (Catalyst version 13.1). Any help would be greatly appreciated; at the moment performance is so bad in Photoshop that it's unusable with graphics acceleration enabled. Thanks in advance for replying.
Photoshop System Info:
Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2665 MHz
Built-in memory: 16379 MB
Free memory: 13443 MB
Memory available to Photoshop: 14697 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 2
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.2 AMD-APP (1084.4)
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 2048 MB
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 7800 Series
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 2
Video Card: AMD Radeon HD 7800 Series
Driver Version:
Driver Date:
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: AMD Radeon HD 7800 Series
Video Card Memory: 2048 MB
Video Card Number: 1
Video Card: Microsoft Basic Render Driver
Driver Version: 9.12.0.0
Driver Date: 20121219000000.000000-000
Video Card Driver:
Video Mode:
Video Card Caption: Microsoft Basic Render Driver
Video Card Memory: 0 MB
Serial number: 90970078453021833509
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\RAFFAE~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 931.5G, 534.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
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Required plug-ins:
3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
Angled Strokes 13.0
Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.3
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Embed Watermark 4.0
Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Extrude 13.0
FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mezzotint 13.0
Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
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Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
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Note Paper 13.0
NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
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Paths to Illustrator 13.0
PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Pinch 13.0
Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Plaster 13.0
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Pointillize 13.0
Polar Coordinates 13.0
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Poster Edges 13.0
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Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.1.2
Shear 13.0
Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Sumi-e 13.0
Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Wind 13.0
Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
ZigZag 13.0
Optional and third party plug-ins:
DAZ Studio 3D Bridge 12.0
DazUpdateScene 12.0
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONEGreat news!
I followed your suggestion, Noel, and uninstalled my drivers with the Catalyst Uninstall Utility (which I hadn't used before), rebooted, reinstalled Catalyst 13.2 Beta 7, rebooted, deleted the PS Prefs, started PS, and now the performance is radically improved!
It baffles me why I would need to do a clean driver uninstall in a new system environment that has only ever had this video card, and is only a few months old, but that action seems to be what's improved the situation. Note that because I deleted the PS preferences, the good performance now occurs with the default Use Graphics Processor enabled, and Drawing Mode set to Advanced (with every feature in the Advanced dialog checked except 30bit display).
Having no reference point, I can't tell for sure if performance is as good as it theoretically ought to be for my system specs, but using the standard 13px brush is only slightly laggy behind the cursor, even if I become reckless and squiggle on the canvas violently. It wasn't just sluggish response before: Photoshop seemed to be in pain trying to draw the line segments as it laboured to catch up to the cursor. That is pretty much gone now.
Much more tellingly, zooming and panning the canvas is like it ought to be, responsive and clean, more or less like it was for me in CS4 with my old Nvidia 9600GT. The poor performance with zooming and panning was the most worrying aspect of the issue. It's a great relief to see these working more properly now.
I have to confess I'm a little embarrassed to have drug you through all this hassle only to discover that something as rudimentary as properly cleaning out the drivers would be the apparent solution. I never would have imagined that doing that, with such a new and stable system, would make any difference, since I don't have a legacy of older drivers dotting my hard drive. In any event, I'm really grateful that you guys took the time to try to help me.
In the interest of completeness, here's the relevant portion of my system info after doing the reinstall steps I mentioned above:
Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2665 MHz
Built-in memory: 16379 MB
Free memory: 13680 MB
Memory available to Photoshop: 14695 MB
Memory used by Photoshop: 60 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 3.0
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 2048 MB
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 7800 Series
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 2
Video Card: AMD Radeon HD 7800 Series
Driver Version:
Driver Date:
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: AMD Radeon HD 7800 Series
Video Card Memory: 2048 MB
Video Card Number: 1
Video Card: Microsoft Basic Render Driver
Driver Version: 12.100.17.0
Driver Date: 20130226000000.000000-000
Video Card Driver:
Video Mode:
Video Card Caption: Microsoft Basic Render Driver
Video Card Memory: 0 MB
As you can see, the Microsoft Basic Render Driver still appears as a Video Card in the list. This presumably has something to do with Windows 8, and I really don't know if its presence here is still a sign that my card is not being used to its optimal capability. I have a hunch that the slight lag that I am still experiencing with the brush when Use Graphics Processor is on -- totally absent with the acceleration turned off -- implies that Photoshop is still unable to take maximum advantage of my card. I would assume that the brush tool should be more responsive with acceleration on than off, in a rig without any issues, but that's just assumption on my part. If you turn off Use Graphics Processor on your systems, is the brush tool more or less responsive?
But again, panning the canvas with the hand tool is now extremely responsive, without any screen tearing or visible lag, and that's a massive improvement over the total meltdown of performance I was suffering from before.
Thanks again very much for your help. I'm grateful to all of you who took the time to chime in. -
Airport Express and USB Hard drive and extremely slow performance
HI Guys,
I seem to having a lot of trouble with an Airport express and a Lacie 1TB drive. While I have solved several problems by updating firmware and enabling journalling on the Lacie, I am still having problems with extremely slow performance with my macbook, particularly using itunes and Firefox.
Any ideas and any further information needed?
Regards
BJDprivateBjdPrivate wrote:
HI,
I formatted it using the Lacie setup program for Mac and later enabled it for journalling using Disk utility. This seemed to solve a lot of the recognition problems I was having, however the I-Tunes and firefox performance is still atrocious. If I do Need to completely reformat it using Disk Utility, will I lose my files on the disk now?
not if you move them to a temporary location before you start.
yes, you are better of formatting the drive with DU. -
We are also experiencing extremely slow performance for RoboHelp projects under version control. We are using RoboHelp 11, PushOk and a Tortoise SVN repository on a Linux server. We are using a Linux server on our IT guys advice because we found SVN version control under Windows was unstable.
When placing a Robohelp project under version control, and yes the project is on my local machine, it can take up to two hours to complete. We are using the RoboHelp sample projects to test.
We have tried to put the project under version control from Robohelp, and also tried first putting the project under version control from Tortoise SVN, and then trying to open the project from version control in Robohelp. In both cases, the project takes a ridiculous amount of time to open. The Robohelp status bar displays Querying Version Control Status for about an hour before it starts to download from the repository, which then takes more than an hour to complete. In many cases Robohelp becomes unresponsive and we have to start the whole process again.
If adding the project to source control completes successfully, and the the project is opened from version control, performing any function also takes a very long time, such as creating a topic. When I generated a printed documentation layout it took an astonishing 218 minutes and 17 seconds to complete. Interestingly, when I generated the printed documentation layout again, it took 1 min and 34 seconds. However when I closed the project, opened from version control, and tried to generate a printed documentation layout, it again took several hours to complete. The IT guys are at a loss, and say it is not a network issue and I am starting to agree that this is a RoboHelp issue.
I see there are a few other discussions here related to this kind of poor performance, none of which seem to been answered satisfactorily. For example:
Why does it take so long when adding a new topic in RH10 with PushOK SVN
Does anybody have any ideas on what we can do or what we can investigate? I know that there are options for version control, but am reluctant to pursue them until I am satisfied that our current issues cannot be resolved.
Thanks MarkDo other applications work fine with the source control repository? The reason I'm asking is because you must first rule out that there are external factors causing this behaviour. It seems that your it guys have already looked at it, but it's better to be safe than sorry.
I have used both VSS and TFS and I haven't encountered such a performance issue. I would suggest filing it as a bug if you rule out that the problem is not related to external influences: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&loc=en
Kind regards,
Willam
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