My MacBook won't go past the gray startup screen.

I shut down my MacBook pro during a software update because the update appeared to have frozen. When I tried to reboot my computer afterwards, it would go to the gray startup screen with the spinning gear and not progress any further. I have tried multiple times to restart it, each time getting the same result, I have also tried starting it up holding down shift, another time holding down control option p r, and also holding shift. Each time gave me the same result of freezing at the gray screen. Any idea on what I can do to resolve this problem?

Hi,
This article may help. What happened was a kernel panic. They can be caused by either hardware or software. Try the syeps outlined in the article and post back the results.
John

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  • My mac won''t go past the gray startup screen

    I was using my ibook g4 (1.33GHz) yesterday to rip a dvd, safari was also running. the computer froze and black writing appeared on the screen at the left hand side. It said something about 'kernel', but as i don't speak computer language i just held the power button to turn off the computer, hoping it would be fine once i restarted.
    I waited about a minute then i restarted but it wont go past the gray startup screen with the gray apple logo and the spinning progress wheel. I have tried to restart in safe mode and have also reset the PMU(power management unit) but still the same. I can't figure out what to do, and i really need to access files stored on my HD urgently. please if anybody can help me i''d really apprecite it,
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    iBook G4   Mac OS X (10.4.9)  

    Hi,
    This article may help. What happened was a kernel panic. They can be caused by either hardware or software. Try the syeps outlined in the article and post back the results.
    John

  • MacBook won't load past the gray apple screen, what do I do?

    A few months ago my cat peed on my computer and despite the battery no longer working the computer its self continued working fine after letting it sit a few days.
    A few weeks ago I accidentally unplugged it form the wall forcefully turning it off, when I tried to turn it back on it wouldn't go past the gray apple logo with the spinning pinwheel.
    I've tried to troubleshooting it numerous times but even after letting it safe boot all night I came to no avail.
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    Hello,
    Could someone help me, please? I apologize for the long message but I want to be as detailed as possible.
    My MacBook (purchased early 2006, white 13", upgraded to Leopard about a year ago with no problems until now) will not boot past the grey screen and spinning wheel.
    Here' are the list of 6 steps I've followed so far and still is not working. Oh, and I do not have any peripherals attached to my MacBook:
    1. Reboot in Safe Mode: tried pressing down the Shift key before the powering up sound AND after the sound. Could not get into Safe Mode. Did this several times, holding the Shift key for as much as a minute or two. Nothing but grey screen and spinning wheel.
    2. Reset NVRAM/PRAM: CMDR+POption: Computer restarted but still goes into Grey Screen, spinning wheel and stays there forever.
    3. CMD +S: I read this online. Gave me a black screen with a lot of information, but I don't know how to read the computer jargon, let alone know what to do with said info.
    4. Disk Utility Repair Disk : Inserted my Leopard install disk. Went to Utility Disk. Performed a Repair Disk and I did get two error messages, something related to id 70000452 should be id 70000450 ( I'm sorry to say I cannot remember the exact error messages). But it showed as repaired. When I did a 2nd Repair Disk, I got the message that the volume appears to be OK. Turned off and on again, nothing but grey screen and wheel.
    5. Disk Utility Repair Disk Permissions: got several error messages and this time some could not be repaired:
    -Permissions differ on system/library/CoreServices/Front Row.app/Contents.... should be -rw-rw-r-- , they are lrw-rw-r--
    I got this about 4 times.
    -Permissions differ on System/Library/PrivateFrameworks/DiskManagement.framework/Versions/a/Resources/ DiskManagementTool has been modified and will not be repaired.
    -Permissions differ on System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Resou rces/Locum has been modified and will not be repaired.
    -SIUD file has been modified and cannot be repaired also shows twice.
    I've read that these messages can be ignored. Is this true? I verified permissions after that, rebooted and still the same grey screen and wheel.
    6. FINALLY: I tried to hook a FireWire from my notebook to my sis, iMac, and see if my HD shows up on hers so I can try to copy and save my pics and music. I was then planning to Erase and Reinstall. But my HD doesn't show up. I turned off both Macs and turned on, pressing T on my Notebook so it acts as a drive, but nothing shows up on my sis iMac. What am I doing wrong here?
    And if it cannot be repaired, what do I do?
    I'm an amateur photographer and would like to save all my pics, as well as my iTunes music. Much of everything else is just docs, and I think I backed the docs up, but not iTunes or the pics lately (not enough memory available in my flash drive). It also means I do not have a lot of RAM available (I know, I should've bought an external hard drive :o) to perform an Archive and Install.
    Can I save my pics and music? Is it all lost? Help please?
    Thanks
    Andy

  • MacBook won't load past the white startup screen.

    I'm going to start off by saying I'm a huge idiot.
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    Is there any way I can fix this? The data on there isn't important as I have my course work backed up, I just need it up and running for class tomorrow. Can I wipe the harddrive and do a clean install somehow?
    Hopefully someone can help.
    Edit: I managed to open Disc Utility with my Mac OS X 10.6 disc, and I can't even see my harddrive located anywhere.

    Sorry for the double post, but I can no longer edit the main one.
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  • Upgraded my iphone 4S to 8.0.2 and it won't go past the Hello startup screen or accept my Apple ID Sign in!!! Help!!! What do I do to fix this??

    Upgraded my iphone 4S to 8.0.2 and it won't go past the Hello startup screen or accept my Apple ID Sign in!!! It just restarts itself!!!
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    I doubt that your data have been lost, the hard drive should be fine. Too bad that you're going to sell it, you could have used the hard drive in an enclosure to back up your new computer to. Please remember to make frequent backups/clones, I use SuperDuper! and it works perfectly. I have used it to re-clone a drive from the external when things have gone bad, you can also boot from a SuperDuper! clone.
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  • My Macbook won't get past the start up screen

    Hey everyone
    I have a Macbook that's about 3 years old. I did an software update yesterday and since doing it the computer won't get past the start up screen. There's just the Apple logo and the rolling ball thing. It's been stuck there for around 30mins and nothing changes. I'm not really sure what has happened but I was wondering if there is any way I can fix it.
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    Hey Lyssa
    I don't have a back up but I'm not to worried about that as it's my traveling computer and I only use it for the web and some word processing.
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    Bevan

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  • MacBook won't boot past the apple logo screen!

    So my MacBook started freezing up and I went to restart it and it wouldn't boot past the grey logo screen with the spinning gear. Its pretty old and therefor still has the Leopard operating system. I've been trying to run Disk Repair using a Snow Leopard install disc but it just gets about 30% done and then doesn't go any further. Eventually I stopped the disk repair and just tried installing OSX but when it asks me what drive I want to install on there are no options available to click. I've got alot of unsaved work on this old thing and would love to get it running soon! Any help would be extremely appreciated! Thanks

    I've been trying to run Disk Repair using a Snow Leopard install disc
    Install discs are "machine specific" .. you can only use the install disc that came with the Mac for repairing the hard disk.
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    A Safe Mode boot can take a little longer then a normal boot so be patient.
    When you see the Desktop, right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space.
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    When you are finished, click the Apple menu icon top left in the screen. From the drop down menu click Restart.
    If you don't have the original install discs you may be able to request a replacement. You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available.

  • MacBook won't go past the boot-up screen?

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    I should also mention that I kind of just guessed on which operating system I'm running... I don't know, and I assume it's whatever they originally put on the MacBooks in 2008.

  • I installed Lion but now my Macbook won't go past the start-up screen. Help!

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    Hey Lyssa
    I don't have a back up but I'm not to worried about that as it's my traveling computer and I only use it for the web and some word processing.
    I don't have the disks with me right now as I'm away from home. I'm not sure what I had updated, I think there was a lot because I hadn't don't it in a long time.
    If I can start it in safe mode what should I do?
    Thanks.
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  • My Mac Mini won't get past the initial startup screen with the Apple logo. What can I do?

    After a long distance move, my Mac Mini won't startup past the logo screen. What can I do?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
         a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, boot from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.   
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • My macbook wont get past the gray startup page !!

    my macbook air wont get past the gray startup page!!
    i read about it and i think its because of the HD low space !
    so what should i do ?
    i tryed to repaire it and it didnt work !!

    With an external drive, after it has been setup, partitioned, etc., go to System Preferences and Time Machine, or if TM is showing on your dock, just click on it, and turn time machine on...you can then give it the name of the partition on the external drive where you want to backup.  TM will do that in the background and you don't have to think about it.
    I have the Mercury Elite Pro drive from OWC, 2 TB, that I partitioned into a backup partition and working partition...so TM backs up regularly and I can use the other partition for either another bootable Mac OS X space or just point applications to that space for file storage.
    You can clone the operating system using Carbon Copy Cloner or SuperDuper which are both free downloads.  They make a bootable copy of the operating system for you.

  • My macbook air won't get past the white apple screen.  I've tried power cycling the batter but won't help

    my macbook air won't get past the white apple screen.  I've tried power cycling the batter but won't help

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • I received a message about an issue shutting down my laptop and when I restarted it won't go past the all grey screen. What do I do?

    I received a message about an issue shutting down my laptop and when I restarted it won't go past the all grey screen. What do I do?

    Hardware Information:
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              MacBook Pro - model: MacBookPro7,1
              1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
              4 GB RAM
    Video Information:
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    Startup Items:
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                        Recovery HD (disk0s3) <not mounted>: 650 MB
              HL-DT-ST DVDRW  GS23N 
    USB Information:
              Apple Internal Memory Card Reader
              Apple Inc. Built-in iSight
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Computer, Inc. IR Receiver
              Apple Inc. Apple Internal Keyboard / Trackpad
    FireWire Information:
    Thunderbolt Information:
    Kernel Extensions:
              com.intego.Family-Protector.safe-boot          (10.7.5)
    Problem System Launch Daemons:
    Problem System Launch Agents:
              [failed] com.apple.AirPlayUIAgent.plist
    Launch Daemons:
              [not loaded] com.adobe.fpsaud.plist
              [not loaded] com.Affinegy.InstaLANd.plist
              [not loaded] com.google.GoogleML.plist
              [not loaded] com.google.keystone.daemon.plist
              [not loaded] com.intego.commonservices.daemon.integod.plist
              [not loaded] com.intego.commonservices.daemon.taskmanager.plist
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              [not loaded] com.Affinegy.InstaLANa.plist
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              [not loaded] com.google.keystone.agent.plist
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              [not loaded] jp.co.canon.CUPSFAX.BG.plist
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              [not loaded] net.culater.SIMBL.Agent.plist
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              [not loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
              [not loaded] com.apple.CSConfigDotMacCert-karenarvay-SharedServices.Agent.plist
              [not loaded] com.google.Chrome.framework.plist
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              [not loaded] ws.agile.1PasswordAgent.plist
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              Antispam Engine
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              AdobePDFViewer.plugin
              AdobePDFViewerNPAPI.plugin
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              Flash Player.plugin
              FlashPlayer-10.6.plugin
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              Silverlight.plugin
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                   8%          WindowServer
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                   2%          ps
                   1%          Dock
                   1%          Google Chrome
                   0%          usernoted
                   0%          fontd
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              172 MB             Google Chrome
              102 MB             Mail
              97 MB              Google Chrome Helper
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              57 MB              com.apple.dock.extra
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              45 MB              WindowServer
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              281 MB             Free RAM
              1.22 GB            Active RAM
              974 MB             Inactive RAM
              1.30 GB            Wired RAM
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              0 B                Page-outs

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