My Magsafe Also Melted

This is the second time my Magsafe has melted at the joint connecting the magnetic head to the cord. The first time it was replaced no questions asked, but now I am no longer under warranty and the people at the Apple store near me refused to help (and were quite content on being less than helpful...). It seems to me that this is a common problem and considering it first happened while I was under warranty and this is just a continuation of a problem, I should be given a new one. Especially given the fact that this is an obvious defect and frankly, a hazard. I was very disappointed with the way Apple handled it. I guess I'll keep trying to call them in hopes of getting someone who cares... but I'll probably just have to bite the bullet and shell out the cash for a new, expensive, power supply. Just a terrible job by Apple.

Hi Julian,
welcome to macbook forum.
Unfortunately if you are out of warranty, no matter what situation are, you still in the weak bargaining position. There for apple offer apple care so you can be at the winning position.
How long the second mag safe last before it melted, if you can prove that no matter how many magsafe they give, it will instantly melt right away, you might win the case.
But if you have been using it for quite sometime, apple can point that as user abuse, for debris or particle accumulate between magsafe and magsafe port on your macbook become indicator and short the magsafe current and generate heat that melt it.
IF you buy a new mag safe, I believe it also covered by apple warranty, for how long I honestly don't know (do check with them), and keep both side clean to prevent that incident happen again.
http://docs.info.apple.com/article.html?artnum=303240
Good Luck.

Similar Messages

MagSafe cord melted... auch!

Hi folks,
The thin cord on my 60W MagSafe melted without me to notice it. So, when rolling-up the cord I touched the hot wiring... auch! Looking at it, I believe the isolation isn't really strong enough. This makes me not wanting to replace it with an identical MagSafe.
http://www.flickr.com/photos/8650901@N07/527441685/
Does anyone know a better - more safe - power adapter that I can use with my MacBook?
Greetings,
Onnozele

Since we can't discuss Apple policy according to Terms of Use, I direct you to call AppleCare and discuss the matter directly with them:
http://www.apple.com/contact/phone_contacts.html
We can only have a technical discussion why these things may happen. We can't really ask when Apple will fix something. As for others having problems, those not having problems rarely have anything to report.

Magsafe connector melt down

Anybody seen this before? I came home and found that magsafe connector (the side on the cable) was melted. The middle pins are gone but the macbook pro seems to be OK.
See pictures at http://www.flickr.com/photos/rheauchyr/sets/72057594082940769/
rgrds rgr

Apple support responded very well (thanks Klaas) and fast. Before I called our local Apple support line, the dutch engineers were already contacted by their US collegues (who saw the pics) to inquire if I already called in. I'm getting a new Macbook asap and I will return my current one.
They could not tell me anything on the cause and I wonder if I'll ever know. This leaves me with one-month newer macbook, some days of frustration, reinstalling some software and some rare macro shots.

Magsafe connected MELTED

Well, I was just sitting here with my Macbook Pro plugged in as usual, and then I saw the green light on the magsafe connector go out. I disconnected it from the MBP and to my surprise, it has turned into a liquid and burnt my hand. The plastic had melted!
I'm on 74% battery life right now and can't plug it in, so I need a quick solution. I can't find a support email anywhere to request help. There's no way i'm paying $80 for something that has malfunctioned this horribly AND burnt my hand. I need a replacement power adapter TOMORROW, and for no cost.
Is my best bet to go to my local Apple store? What would be my best option here?

In the U.S. you can't e-mail support. But you can call them at 1-800-APLCARE. They are available 7 days a week. Yes an Apple Store is a good bet. Some things to note about these adapters:
1. You can't pull them by the cord. This may cause fraying.
2. You shouldn't wrap the cable around the brick, as the cable bending at the brick can bend and fray.
3. Don't let the cable bend more than 10 degrees at any joint
4. Use the grounded connector (third prong) with a properly grounded outlet when connecting. Any hardware store will sell you a ground tester plug to make sure your outlet is properly connected.
5. There is a clear plastic wrapping on some of the bricks which is best if removed.
6. Pack the power brick cable in a zip lock bag to make sure no foreign elements get in the connector while in the bag.
Look at this article to make sure you aren't putting it on surfaces which might cause the machine to overheat:
http://docs.info.apple.com/article.html?artnum=30612
And run the hardware test that came with the machine to see if it detects anything wrong:
http://docs.info.apple.com/article.html?artnum=303081

Magsafe Melted!

Hi guys. On August 25, 2011 I purchased a MacBook Pro from Amazon. Everything with my Mac was fine until magsafe started melting. However it is still functional and I am using it because I have to. I am a college student and this is the only computer I have. I know it is not safe but how can I handle the assignments without a computer. Whatever, I am sure I did not do anything wrong!.Today I checked this issue on the internet and I saw that many other people had suffered from the same problem. It is obvious that there is something wrong with the Magsafe. My coverage expired about 15 days ago and I do not know what to do now.

I went to the Apple Store and they let me purchase AppleCare even though my Mac was about 5 days out of warranty so they may let you do this as well
Alternatively you will have to buy a new MagSafe adapter although this will not fix/prevent the issue if it was a problem with the computer/external source

Has my MacBook Pro melted due to heat?

I have a Unibody MacBook Pro, and near the hinge on one corner of the lid it has this weird bend?
I've never dropped it, so the only way I can imagine that this has happened is through heat - it does get hot there, but I didn't think it could get that hot.
Here's a pic: http://yfrog.com/jmrvfsj
What do you think? Will Apple repair it?

I recently went on a trip and took my MacBook Pro with me. While in the airport waiting to board a plane I decided to play a movie while I waited and to my surprise when I tried to plug in my earbuds from my iPhone into the jack on the left side.. my case was so melted that the plug would no longer fit inside the jack. I began to inspect the case and it was very noticeable that the case has melted due to heat. I have a difficult time believing that this case is made of aluminum. I am also a welder and work with aluminum... the case is warped and curled under, not typical of melting aluminum. I looked further and the left front corner (if closed) of my display is also melted with a divit in the lid and the corner is turning/bending up. My MBP is out of warrantee as I have owned it for almost 2 years now. I called the local Apple store in Huntsville AL and made and appointment to go have it looked at. I have never once dropped or misused this computer or left in in the sun. It has always sat on a marble table top or on my lap. I have noticed in the past that sometimes it gets so hot in my lap that I have to put it back on the table for a while and let the cool marble top heat sink some of the pain away. The gentleman that I spoke with, Vance Hughes... with the supposed title of Genius told me in not so many words to go pound sand. He told me that he has worked in the Apple store for years and has never seen a case melt like that, in that spot. He accused me of setting it on a hot surface because there was nothing in the computer that could produce enough heat to do this type of damage. I assured him that I am an honest guy and I never misused it or set it on anything hot.. He said that the parts could be replaced but it would cost me over $1000.00 and I should take it to an aftermarket computer store to have it worked on. What really ticks me off is 1, he in not so many words called me a liar and 2, would not even consider standing behind the Apple product. I understand when a warrantee is up, normal wear and tear is expected.. but this has got to be a design flaw and it is just a matter of time before the computers that were purchased around the same time as mine (December of 2008) will start showing the same problems. This computer has been plugged in almost since the day it was purchased. Is there any relief to this issue? I would think that Apple would be very interested in why my computer is melting. What if it caught on fire and burned down my house..? Then what? I am going on record here that this is a problem and I hope that no one else experiences the same issue but on the other hand I hope that everyone does so this problem in some sense gets validation.
Respectfully,
MR.

MagSafe

This is more a question than a plee for help.
To all the people who have had problems with the MagSafe ie melting or freying, how are you storing the adapter ? are you using the little fold out hooks and wrapping the cord around or are you just letting it 'hang loose' ? I'm trying to find out if the action of wrapping the cord up is helping it to fail ??
Custom mini

Just to confirm what has already been said: no the 85watt adapter will not cause a problem.
When I bought a second power adapter for the office I bought the 85watt for a few reasons:
1. Same price as the 65watt
2. Just in case I upgrade machines at some point (unlikely, but hey see #1)
3. It actually runs a little cooler because it is being underutilized by the Macbook
I can say that after almost 9 months of use that there have been absolutely no fires.

Mid 2009 13" Macbook Pro battery

just found i've got a " service battery" notice in the drop menu from the battery icon. Looked around and its likley due to my high use/cycle count currently at 430.
checked the store and im guessing the fact they have none for the alum unibody and specs show it as
1)"built it" im out of luck on getting one and doing it myself??
2) and anyone have an idea on cost?+service change?
im expecting about $130 for the battery since thats what the others are on the store.
as for install im FORCED to take it to Bestbuy since the nearest Apple Store is 3+ hours away...
and one more thing i've got problems with the magsafe also. same problem line apple has been replacing others for: fraying/charge problems
3) Anyone know if bestbuy does the exchange?

Yikes! There are Apple Guys, and there are Apple guys. You need to call back and speak to a different one. I spoke to two different Apple techs about setting up an Airport Express. One was very knowledgeable and answered my questions very clearly. The second one was very ignorant and gave me a lot of incorrect information. Good thing I had already spoken to the first one and knew that it was possible to do what I wanted to do.
If you get another tech who doesn't know anything, ask to speak to someone who does, like a product specialist. Usually if you are more than 1 hour from an Apple Store, they will set you up with a local AASP, which in your case would either be Best Buy or the other AASP.
If no joy, ask to speak to Apple Customer Relations. They may possibly be able to help you with this.
In the meantime, here is a link for troubleshooting MagSafe connectors:
http://support.apple.com/kb/TS1713
However, it sounds like yours has a problem that is indicative of a faulty adaptor, and you may be able to get it replaced at no cost if Apple determines that the problem is due to a manufacturing defect and not due to damage caused by the user. The way it usually works is that they will charge your credit card and send you a new adaptor. Then you send yours in, and if they determine that it is faulty, then they will refund the credit card charge. This may be the way to replace the power adaptor since you at least have a chance of getting a free replacement.
As for the battery, they should be able to arrange for a battery test at your local AASP. It would be good to know if the battery is actually defective or if its strange behavior is somehow due to the faulty power adaptor. So you want to lay in a good power adaptor and see how it works before replacing the battery.
Good luck!

17" unibody MacBook Pro Flickering -Explanation

Like many other users here I have been experiencing flickering on my new 17" MacBook Pro when the display is set to low brightness settings. In my case the screen flickers whether running off battery or off the wall, and whether the battery is full or not. However, after conducting some tests I believe that all instances of this screen flicker stem from the same root problem.
My screen flickers more at certain times than at others. The first thing I did was try to isolate what made the flickering more severe. In my case, this is what I found
1)whenever the cpu is under heavy load
2)whenever any peripherals, especially bus-powered ones, are connected to the usb or firewire ports
3)whenever there is heavy disk activity on the internal HDD
4)when connecting or disconnecting the magsafe (screen flickers violently for 2-3 seconds!)
Bus-powered peripherals draw power from the laptop in order to run. The more devices I have hooked up to my machine, the more the screen flickers- in the case of a usb hub or daisy chained firewire, adding more devices does not draw more voltage (because it is all parallel) but it certainly draws more current. This is in effect robbing the LCD of amperage, causing the flicker.
CPU load works the same way. Intel has a technology called SpeedStep that they've implemented on all their mobile CPU's. The way SpeedStep works is that it dynamically scales the frequency of your CPU so that if you aren't demanding much of the system, the CPU is downclocked to reduce power draw and save you precious battery life. As you make increasing heavy cpu load requests, the SpeedStep throttles the CPU upwards which increases the voltage it draws. We're only talking about a difference of about .75 volts, but it seems that is enough to produce more violent flicker as the LCD becomes starved for power.
HDD activity is the same thing. The servos that move the head and spin the disk all draw power when they are moving. Although I haven't tried it yet, some users here have reported worse flickering when loading/reading from the optical drive, which again suggests a power issue. Obviously disconnecting and reconnecting the magsafe cycles the computer from battery to AC, which is clearly power related (although I am not sure exactly how yet).
Some component is failing (a switched or linear regulator or diode most likely) that is making our machines unable to handle any current draw whatsoever. Because they cannot keep up with the demand for amperage, the voltage in the machine fluctuates and drops below the proper level, producing the flicker.
I'm not sure exactly why the flickering is only visible on low brightness settings; there could be a number of explanations, including the fact that the flickering is subtle enough that the difference between max brightness and slightly-less-than-max brightness is not detectable by the eye, whereas the difference between low brightness and lower brightness is. I have a theory that is pure speculation on my part, but I'll include it here in case anyone more knowledgeable about displays can comment on its likelihood. As I understand it, the LED's rapidly oscillate between on/off states to produce the illusion of low brightness. In order to trick the "refresh rate of our eyes," these oscillations must be very precise. Perhaps the fluctuating voltage levels in the machine are throwing off the clock controlling these oscillations.
In any case, I would guess that the flickering screen is merely a symptom of a much deeper systemic problem effecting every module in the machine. If dirty power is running around everywhere, this is not good. This would effect every component down the power rail. I would not wait to exchange these machines.
The good news is that Apple Engineering is aware of this problem and are anxious to get affected machines back to isolate exactly what is going wrong. I wouldn't bother going to the genius bar as they have no idea what is going on and generally have no grasp of the architecture of these machines anyway- if it's not a problem they can resolve in the GUI, they are completely useless. Just call Apple Care and escalate it past the subordinates who will tell you that you just need to reset the PRAM or wait for a firmware update (all lies btw). Once you get to someone at a hight level they will give you the straight dope and set up a replacement.
Hope this was helpful!
Message was edited by: JordanBartee
Message was edited by: JordanBartee

Interesting theory, but I'm running a powered USB hub, so I'm not drawing down the USB ports and connecting/disconnecting magsafe also doesn't trigger the problem. I do have many FW drives daisy-chained, but none are bus powered.
It's not a backlight issue - when it's not affecting the entire screen, it looks like a GUI redraw problem. The whole screen flash could be the backlight going off/on, but it doesn't look like it to me.
I've seen the flash and flicker at various screen brightnesses, so it doesn't seem related to low brightness. I spent a day or more importing CDs, which although isn't a super high cpu load, it was enough to bring the temps up. Internal HD was cranking away, too, and I had no symptoms of the problem.
When I got to my machine this morning, and woke the display [only], I got both the full screen flash and the partial redraw flash/flicker [lower 1/4 or so of screen].
Over the last couple of days, waking from sleep seemed to trigger the problem. The resolution seems to be a restart and/or powerdown, then restart. Though I've seen the problem on both GPU's, it seems more prevalent on the 9600M, but I don't have any data on it yet.
I've started a log for tracking when the problem occurs, under what conditions (including last app used), and what I did to attempt to "fix" the problem.

Protective Cover on msata slot - w530

Hi,
Ordered my w530 with no msata ssd. When I opened it, there was a removable plastic covering over that slot.
Through googling around I found a couple of tutorials that say to replace that cover. So that is what I did. Everthing is working fine.
But at the same time looking at google images, have seen a few w530's with the keyboard removed and there was no cover over the msata ssd.
There is also no mention of that plastic cover in the w530 maintenance manual.
So decided to try and get some feedback from other w530 owners. What is the purpose of that cover? Not sure how hot these msata ssd's get. But have a feeling it may shield the keyboard against heat, but at the same time wouldn't it simply melt the plastic covering? Should it be on there?
Any input would be much appreciated. This is the tutorial I followed.
http://www.the.me/review-lenovo-w530-thinkpad-workstation-the-best-laptop-photography-can-buy-period...
Thanks!

these plastic covers melting temperature is higher than what your laptop would generate under usage condition. So if the cover is melting, then all your other part of the laptop motherboard is also melting.
http://www.flickr.com/photos/lead_org/8350025284/
My machine doesn't have any covers on the mSATA, it is probably there on later one to prevent contact between the mSATA with the keyboard.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

MACBOOK PRO WON´T TURN ON AFTER 2 DAYS OFF

good afternoon
Generally not turn off my mbp. I leave the mesm only on stand by. Well, I was traveling 2 days ago and I left it off. Having returned from the trip even more did not call, does not show battery level indicators. After a few tries the light kindled MagSafe mpb and called again. He worked for a few minutes and hung up again. The magsafe light is also hung up and did not care anymore. I tried resetting the SMC, PRAM AND YET still not connecting. He is a MBP late 2011.
Desisperado I do not know what else to do for the same call. There seems battery as already called the same without battery and only when he called with the same magsafe also hung alone.
HELP ME PLEASE!

Dominic,
thanks for replying
but I left the charger plugged in the last 24 hours and even then he does not call anymore. The led on the magsafe does not own any light on more features. It just stopped working again: (
I do not know anymore what to do

Battery indicator not accurate on retina MBP

as seen in my screen shot, the battery bar indicates 100% and no longer charging. The light on the magsafe also displays green. However, on system report, and coconut battery, it indicates that power is 99% and still charging.
Does anyone experience the same phenomenon?

no one has this experience?

Magsafe Adaptor became so hot it started to Melt and cook

I'm stunned. I can't even plug in my Macbook to charge and I can't live with out this thing. I use it at work and home 24/7. Every time I plug it in, it starts melting again. Help!

I also had this issue on my MacBook Pro. I could smell it burning, and you can see the melted plastic + discoloration on the magsafe connector.
Unfortunately, it also seems to have screwed the USB port next to the power connector. Connecting a USB disk just results in clicking from the disk, so it may not be outputting the proper power level.
My MBP is out of warrantee. Has anyone had success getting Apple to repair/replace their faulty power adapter out of warantee?

Melted MagSafe adaptor

Hey guys, my sister's MagSafe adaptor has started to melt toward the end where the cord joins the block, and it's starting to melt away at the plastic. I also noticed the cable itself getting VERY hot to touch, so there's a definite fault somewhere. I heard that Apple in America are replacing these dangerous power adaptors even outside of warranty, are Apple doing the same thing in Australia? Hope so.

Print that page and take it into the Apple store. Don't leave without a replacement. Get a manager involved if you need to.

Melted MagSafe

My MagSafe adapter has melted. The wires are exposed and the supply of power from the connector goes on and off. I first noticed this when I went to plug it into my MacBook Pro. I noticed it was staring to melt and I could see a wire. Over the next hour it went from a line to a hole.
http://flickr.com/photos/48217813@N00/sets/72157594256737601/
http://video.google.com/videoplay?docid=8878183964026585818

I'm sorry, but don't their commercials boast about
the magsafe plug not taking down your laptop with it
if you trip on the wire? Along those lines, since the
plug is magnetically attached to the laptop, why
would pulling the chord matter? It's not like there
is any resistance being applied at the connection
point.
I don't much appreciate the accusation that it was
your fault and you were trying to "swindle" them out
of a new cable. I would have got his name and called
Apple Customer Care or spoken with the store manager.
Those guys know to be friendly and more helpful than
that. But some bad eggs get through.
I also find the "one time replacement" rather funny
too. Are they going to put a flag on your account now
saying you got your free cable? Cripes...
Sadly I was only able to take advantage of this "MagSafe" feature once , when I pulled the cord off with my hand by accident .. uhm yay.. besides that , I have treated that adapter (specially arround the connector) like a small child, since it looked so **** weak. I even expected that I was going to have to replace it.... but burning!?! I should have been more aggresive in the genious bar , but I was just glad the guy even talked to me considering that I didn't have an appointment (I didn't know I'd need an appointement for a burned power plug that I thought could just be replaced).
Tomorrow I fly back home to los angeles, I will try to seak some intelligence in one of the area apple stores. I'm sure eventually I will get a new power cord, but will it be before my current one fully burns up? (don't even start telling me about how unsafe it is to use a burned plug) , or before my poor MBP's battery dies. The sad part is that when I do get a new power adapter (one way or another) it will in time kink up with minimal effort, and melt down again. I understand very much that problems can get through in early revs, but it's this unresposive reaction that is making me remove my apple sticker for my car.

My Magsafe Also Melted

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