My mini ipod appears off and not respond to any commands when pressed the buttons to reset, apple logo appeared and then the apple support site and it shuts down. already tried all the steps, but none worked, and when I plug it into my computer it does no

My mini ipod appears off and not respond to any commands when pressed the buttons to reset, apple logo appeared and then the apple support site and it shuts down. already tried all the steps, but none worked, and when I plug it into my computer it does not appear in the iTunes bar. what do I do?

If MacKeeper corrupted the Recovery partition then even I underestimated its potential for damage. Garbage "cleaning" apps will cause misery but I have not found that the Recovery partition to have been affected by using MacKeeper or anything like it. I doubt that it did so, but I have learned not to underestimate the potential for such things to result in system corruption.
Before concluding your Mac has a hardware failure, try booting OS X Internet Recovery by holding command option r on startup (three fingers). That will force your iMac to bypass the Recovery partition altogether, and convey the ability to create a new one.
An Internet connection will be required (wired or wireless).
At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red. If Disk Utility reports "The volume Macintosh HD appears to be OK" in green then you can be reasonably (though not completely) assured your hard disk is in good working order.
Assuming the HD remains usable you can then use Disk Utility to erase it. Reinstall OS X, restore your essential software and other files, and don't reinstall the junk.

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I have tried all options given but none worked and since Firefox conducted a security update, I have lost ALL bookmarks!

I have tried the many different solutions (if not all or at least most) given by Mozilla for retrieving my bookmarks and none of them work. My bookmarks went missing after a security download/update from Firefox. I have many, many bookmarks and I do need the majority of them! What am I to do now? This is very disappointing as I so enjoy Firefox and have used it happily for years. Kindly help me with this situation as I can not even imagine trying to recall and re-bookmark them all. I can't say I would even trust bookmarks anymore. Thank you for your help...I am not a tech wizard but have tried what the site suggested.

I also have to add that this all happened after Firefox version 28.0 was updated...very disappointed.

Firefox crashes on startup and we've tried all your solutions but none work

Firefox crashes when I double click the icon. I have gone through all the fixes on the website with no improvement. I am able to get it to open only when I right click and use the run as administrator option. I have reinstalled firefox, changed profiles, and tried safe mode option. All had the same effect firefox crashed on startup. I have run four different malware removal programs and restarted the computer, still crashes. I also ran my antivirus program last night and still crashes. I turned off the firewall and still crashes. I tried also the reset option in troubleshooting options but still crashes. Firefox worked fine till yesterday then java updated and the crashes started occurring, I have also done a system restore to before java updated but still crashes.
here is the crash report information.

Sorry it took so long for me to reply back to you, things around here got crazy with work and home life and I just had a chance this morning to get the crash report.
Here is the latest report ID from the computer.
bp-a06878d0-52f3-417d-b3eb-c0ef52130126 from January 26, 2013
Melanie

My ipod is locked on the initial screen that appears black apple logo, and not respond to any button, please someone knows I do? PLEASE it is urgent

My ipod is locked on the initial screen that appears black apple logo, and not respond to any button, please someone knows I do? PLEASE it is urgent

Try to connect in recovery mode, shown here: iPhone and iPod touch: Unable to restore

I used utilities to source my 10.6 snow leopard install disc to my main hardrive, and now when I turn on my computer the apple with the spinning wheel stays on the screen and stuck like that. How do I fix it Help please. I already tried all the commands

I used utilities to source my 10.6 snow leopard install disc to my main hardrive, and now when I turn on my computer the apple with the spinning wheel stays on the screen and stuck like that. How do I fix it Help please. I already tried all the commands such as Command R, Holding down the Option key, C and holding down shift at the start up but nothing happens.
initialy All I was trying to do was downgrade 10.7 to 10.6 .

You have to consider the possibility the hard drive may be dying. If your data isn't backed up, try one of the tools below:
https://discussions.apple.com/docs/DOC-1689
Once you are sure your data is backed up, we can examine other possibilities. In the meantime call AppleCare for your original installation DVDs. You may need them.

Older model iMac. Grey screen, no tones, apple logo and spinner, then shuts down. Tried all greyscreen tips on Apple Website. Suggestions?

Older model iMac. Grey screen, no tones, apple logo and spinner, then shuts down. Tried all greyscreen tips on Apple Website. Do not have start up disc. Do not know what OS it runs. Suggestions?

Since you don't have a startup disc you haven't done ALL of the tips on this page http://support.apple.com/kb/TS2570
I don't know what you've done but you need to follow the tips listed and that could include possibly erasing and reinstalling the OS. Older model iMac does nothing to help us understand what you're working with. You can call Apple and provide them with your serial number and for a fee they'll ship you a set of original install discs or you could possibly use Snow Leopard which you can get for $20 here http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
You can enter the serial number here for specs on the iMac http://www.everymac.com
And if you don't know where to find the serial number see here http://support.apple.com/kb/HT1349

The keys are sticking and not responding. Any ideas why? No moisture has come near it.

Why are my keys sticking and not responding? No moisture has come near the laptop.

Andy-
When printing, the printer should be visible if it is an AirPrint printer, connected by WiFi or to a WiFi router via Ethernet (NOT USB), and the WiFi router is capable of correctly handling Bonjour data required by AirPrint.
To determine if your printer is capable of AirPrint, see <AirPrint-enabled printers>. Even if it is on that list, it may be necessary to update the printer's firmware before AirPrint will work.
It may be possible to change the setup or update the firmware of a WiFi router that does not work with AirPrint. Contact the router's manufacturer for info, if that is the problem.
Search the iTunes App store for iPad printing Apps from your printer manufacturer. There are other printing Apps such as Print n Share, but these are not as convenient or as easy to use as AirPrint.
It is also possible to share your computer's printer as AirPrint over WiFi. One program that does this is Printopia for Macintosh. For a free solution, search the web for AirPrint Activator. Versions are available for both PC and Mac computers.
Fred

My facebook icon dissapeared from my iphone 4s immediately after I updated my face book app. I have tryed everything to restore but nothing worked and i couldn

My facebook icon dissapeared from my iphone 4s immediately after I updated my face book app. I have tryed everything to restore it but nothing worked and I couldn't even download it again because in the settings it says thats its installed and when try to open it it doesn't respond. Has any one experiebced the same thing or does anyone know any idea how to fix this?
Thanks.

try
Restart iPhone: Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for phone to restart.

IPhone is frozen after making a phone call. Does not respond to any command. Does not turn off.

Also iTunes freezes when iPhone is connected to laptop.

Press and hold down the home button and the power button at the top of the phone both at the same time until you see the apple logo appear - this is a reset of the phone and is a good fix for most problems. Its a mini computer and every now and then it needs a reset. - hope this helps - let me know

TS1372 I have an ipod classic 160gb have already tried all the steps with no success. I have just bought this ipod and have had it for less than a week before this happened. what is wrong with my ipod and how can i fix it?

brand new ipod classic 160gb will not restore. have tried all steps with no fix. Also tried steps on a different computer with same results. anu help?

if you own a mac try to re format the disc to journal.
If you are on a windows like me, try to reformat the disc to NTFS. Then it will display that you need to restore as the ipod is in recovery mode. It restored with success. and voila, brand new working ipod.

Firefox will not start and I already tried ALL the suggestions.

Hi, Firefox is my favorite browser that I've been using for years and all of a sudden it won't start. I've already tried the following and it will not open at all, ever.
I'm on windows 7 and have never had a problem before.
1. I disabled my anti-virus & spyware sweeper.
2. Tried Safe mode.
3. I uninstalled, deleted the program files, restarted computer, reinstalled.
4. I disabled my anti-virus & spyware sweeper again and tried with fresh install.
5. I tried the Run dialog box, type in: firefox.exe (Profile manager window didn't open, nothing happens)
I also tried "C:\Program Files\Mozilla Firefox\firefox.exe"
AND "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" and nothing happened.
In between each try, I END PROCESS in my task manager. Even though a window never actually opens for any of these steps.
I'm at a loss and really need and would appreciate any help.
Thank you,
Jon

That didn't work either, but after everything, it turned out to be a recent adoble flash update. I uninstalled flash and now it works. I do need flash player though, so hopefully it works next time I reinstall... I will probably try it over the weekend and let you know.
Thanks for the help!

I used to be able to open pdf-files but then all of a sudden I have problem opening them. Why? I have already tried all the steps in Troubleshooting.

I have also recently installed Adobe Acrobat 6.0 Professional. Could that be the reason?

Because you had the printer connected to Windows, the print queue on your Mac was for this connection. With you moving the printer away from the Windows computer, the print queue on the Mac will no longer work and will show offline. So for the new connection of the printer you have to create a new print queue.
Now the question is; how is the printer connected to the Mac. If it is connected by USB to the Mac then it should appear in the Default Add Printer view. If it is connected to the Mac via some other method, then could you reply with how it is connected.
If it is connected to the Mac by USB then the most likely cause for the printer not appearing in the Default Add Printer view is thenUSB printer cable. So try disconnecting it and reconnecting it or even try another USB printer cable.

Since upgrading my ipad keeps shutting down, already tried holding down the 2 buttons, works for a about 5 minutes, the off again

Since I updated my I pad, it keeps shutting down, I have to hold the 2 buttons together and wait for logo, and a couple minutes later happens again, please help, getting very fustrated

If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, if you have IOS-7, read this.

I purchased new iPhone 5s. After 24 hours screen frozen. not responding numbers input. I press home button with power button. .it's restarted but same problem again. I don't know what to do? Please help me. ..

I purchased new iPhone 5s after 24 hours screen got frozen and number not responding to enter. ..please help me.

Take it to an Apple store genius bar

HT203697 My mac mini (late 2012) won't fully shut down, this happens all the time. How do i fix this?

My Mac Mini won't fully shut down. How do I fix this?

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

My mini ipod appears off and not respond to any commands when pressed the buttons to reset, apple logo appeared and then the apple support site and it shuts down. already tried all the steps, but none worked, and when I plug it into my computer it does no

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