My new 8600 Premium e printer jams every time using eprint

My new printer (8600 Premium e) jams every time. I have to pull the duplex unit to clear it. There's paper behind the duplex unit every time. I have to quit using eprint for this reason. I've read the other messages about this but nothing has worked so for.
Different files, same results.
Thanks for any help rendered.

Hello Phantom101st,
Welcome to the HP Support Forums. I see that your Officejet 8600 Premium printer jams when you send ePrint jobs to the printer.
I have included the A 'Paper Jam' Message Displays on the Printer troubleshooting document. Please follow all the instructions in “Step two: Clear any jammed paper from the rear of the printer”. I’m asking you to do this as it has some additional steps to check things in and around the duplexer.
If that doesn’t resolve the issue, please let me know. In addition please include the following information:
How is the printer connected (USB cable, ethernet, or wireless)?
How are you sending the ePrint jobs to the printer (via the ePrint desktop software, sending an email to the printer’s ePrint email, via the HP ePrint mobile app, or the HP AiO mobile app)?
Are you able to print from your computer without the printer jamming?
Are you getting an error message? If yes, what does the message say and where is it displayed (computer or printer)?
Thank you.
Regards,
Happytohelp01
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I work on behalf of HP

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