My new Mac book Md102 didn't Turn on

My new Mac book pro Md 102 didn't turn on and charge

Return it for one that works.  14 days over the counter exchange.

Similar Messages

  • New mac book pro didn't include lion

    Hi I was wondering why the new macbook pro 13'' I just purchased last week didn't come with OS X Lion pre-installed. Am I expected to pay the $30 for the install, if so what was the point of waiting to buy this one.

    Read here >  Apple - OS X Lion - Get up to date.
    "Customers who purchase a qualifying new Mac Computeror an Apple Certified Refurbished computer from the Apple Online Store on or after July 21, 2011 that does not include OS X Lion can upgrade to OS X Lion for free."
    Make sure and backup your important files before upgrading.

  • New mac book pro didn't come with any OS discs

    shouldn't the box contain OS discs and software discs?

    rachel422
    The first thing to do is calm down, and avoid listening to voices that only quote doom and gloom.
    And the second thing to do is recognize you have no catastrophic failure, nor any current software or harware issues at all, so you can calmly learn what there is to learn on this forum.
    Several on this site have information you can use because they have lived through disasters (both theirs and others').  "ds store" is one such voice.  He (she?) services Macs, and has worked through the transition to Lion.  dsstore has also helped several uninstall Lion and go back to Snow Leopard -- not that I am saying you should or have *ANY* reason to, but dsstore has extensive experience helping others.
    The first part of any recovery of any Mac is backups.  Lion, as I have learned from reading discussions, makes a "recovery partition" on the internal system disk.  But the risk you run of relying on that "recovery partition" is that if the disk dies, you have lost recovery.
    I will not cover the details of full backup strategies, as dsstore/eww/tjk/Csound1 can give you excrutiating detail to help you with that.
    But with the correct backup, disaster recovery is a simple set up "install new hard disk, clone from the bootable backup" ... two simple steps.  Again, such details I will leave to others.
    As to some applications not supported under Lion, there is a reason.
    Several programs were compiled for a chipset that is no longer made (PowerPC or PPC).  The code itself is not directly runnable in Intel systems, so a transition "support system" was maintained, called "Rosetta".  Rosetta is not supported in Lion anymore.  Some applications are not runnable under Lion.  Upgrading the applications seems the only recourse.
    Now I will cede the floor.

  • No matter where I go, as soon as I turn on the Internet on my new Mac Book Pro, everyone else is no longer able to use the Internet. How can I fix this?

    No matter where I go, as soon as I turn on the Internet on my new Mac Book Pro, everyone else is no longer able to use the Internet. How can I fix this? I received it as a gift for college, but its hard to do research when everyone constantly yells at me to get off because they can no longer continue what they're doing.
    <Edited By Host>

    " how can I sync my iphone to my mac book without losing all the music and pictures on it?"
    You cannot.  Copy everything you want form the old computer to the new one, then sync it.
    it basically says you have to erase your iphone to sync to a new itunes!
    Correct Iphone will sync, or manually manage, with one and only one computer/library at a time. Syncing, or manually managing, to another will indeed erase the current content.

  • How do I turn off authentification on a brand new Mac Book Pro

    How do I turn off authentification on a brand new Mac Book Pro?

    Every time my husband does something like change the name of a file, he has to put in an authentification password.

  • Why is my brand new mac book pro's fan running i just turned it on

    I just turned on my new mac book pro. battery was dead so plugged it in and the fan or something is constantly running. its very noisy is this normal?

    Reset the #1 SMC
    >>Instructions to reset SMC
    ..Step by Step to fix your Mac

  • Why my new Mac book Pro retina...didn't come with the built-in apps of iphoto, imovie and GarageBang?

    Hi everyone...the same question.
    I just bought a new Mac Book Pro with retina screen. But I found that it didn't have the built-in Apps of
    - iphoto
    - iMovie
    - GarageBand
    How can I get them back?
    Thanks

    Then some things may be hidden, or perhaps you did not use the same Apple_ID in the store as you used on your computer. Or maybe Apple is slow about updating your App Store Account.
    Mac App Store: Hiding and unhiding purchases
    EDIT: Could they be on your computer in the Applications folder, but just not shown on the Dock? That can be fixed easily as well.

  • My brand new mac book pro, which I've only turned on about 20 times since I purchased it, start making a loud constant clicking noise today -- it sounded like a combination of a computer notification tone and a weird druming sound.  What's the problem?

    my brand new mac book pro, which I've only turned on about 20 times since I purchased it, start making a loud constant clicking noise today -- it sounded like a combination of a computer notification tone and a weird druming sound.  What's the problem?
    Is this thing a piece of junk?  My MacBook Air is running fine.  I've literally only charged the MacBook Pro battery a handful of times -- it's brand new.

    At these prices don't screw around.  Just call applecare to arrange an appointment at the nearest apple store. 
    Alternatively post in the Macbook Pro forum.  This is the Mac Pro forum.

  • How do I install Creative Suite on my new Mac Book when my old Mac Book is broken and disc has been misplaced?

    My old Mac Book is broken and no longer turns on. A couple of years ago I bought the Creative Suite from Apple and would like to transfer this to my new Mac Book. However, to make things more complicated I seem to have misplaced my disc. How do you suggest I can transfer the Creative Suite to my new Mac?
    Many Thanks,
    Jess

    You would not want to transfer it even if you could.  Transferring doesn't work in most cases.  You need to install using installation files.  You can download those files (can only provide a general link since you didn't indicate the version)...
    Download and Installation Help -
    https://helpx.adobe.com/download-install.html
    You will need your serial number to activate, which is normally on the disc case.  If you registered the software when you originally installed it then you might be able to find it recorded in your Adobe account online in the My Products section.

  • Brand New Mac Book Pro with defective screen

    Hi Guys,
    Does anyone here, purchased a brand new Mac Book Pro 13-inch: 2.9GHz with a defective screen?
    I bought mine, Last June 14. I just noticed the defect last June 29 and returned it to where I purchase it at june 30.
    There are somewhat 'black smudges' on the left part of the screen. I'm a graphic designer, so i know that this is a big issue for me.
    Also, the fact that I'm just using it for 5 times I think, since I bought it, and there's already an issue.
    At first, i was battling with the customer service (from where i bought it), They wouldn't want to give me replacement, because I already exceeded their 7 day return policy. But I'm not giving in, so then they just told me, they would send it to apple service.
    It took a week for a progress, then I just got a call from Apple, that they didn't saw it either (the defect). Then I told the guy what I saw.
    It's only visible with black background and with the lights turned off.
    So he called again and told me that he also saw it, and told me that they would replace the Monitor.
    I'm new with this, is it normally ok, that they will just replace the monitor? I mean, would it still work properly, now that they've
    opened it and replaced only the defective part?
    Hope you guys can give me your thoughts.
    Thank You.

    Not sure what part of the world you are in but Apple has a 14 day return policy. But even with the 14 days you exceeded that time limit. So the only option is to replace the defective part and not the whole system. This is standard operating practices for any manufacturer once you have exceeded the return period.

  • Brand new Mac Book with an existing user account

    My parents just bought me a brand new Mac Book, it was never opened. I followed the instructions on installing everything, but when I turned on my Mac, an account was already set up titled "Sarah Cook's Mac Book"..there was a username and it asked for a password. My name isn't Sarah Cook..and I didn't create any account. I reinstalled all the software, and it still asked me to log in with that same account.
    My question is..how do I reset the whole system OR delete an existing account that isn't mine?

    Hi peachsnapple,
    Welcome to the forum.
    If this was a brand new MacBook then there would be no accounts created. On startup you would have been taken to the Welcome Screen and then taken through the steps of creating the first admin account in your name.
    The fact that you are seeing an account in the name of Sarah Cook tells me that this is not a new MacBook. Even if it was an Apple Store reconditioned MacBook you still would not have an account already set up.
    Are you certain that your parents bought this brand new? Perhaps it was an ex-display model and they got a good deal which would then explain why there is an account already created.
    It's important to find out as this may affect your warranty.
    Kryten

  • I have Logic on my iMac and want to install it on my new mac book but my mac book doesn't have a dvd drive. I tried to download the upgrade but it looks for an older version. How do I get Logic on the Mac book ?

    I would like to install logic on my new mac book but there is no dvd drive. I tried to downlaod the upgrade but that didn't work. How do I download it for the first time?
    Thanks!

    You can only use the App Store version to reinstall on your new Mac if you bought Logic via the App Store in the first place.... and then it will appear under the Purchases tab in the Mac App Store App so long as you are signed in using the same Apple ID you used to purchase Logic via the App store in the first place.
    If you bought the DVD edition of Logic Studio then you must initially install using those original DVDs to begin with and then update to the latest version of your version of Logic via software updates.
    No DVD drive? Buy an external one.. Amazon do a very cheap basic one that works well..
    or...
    Use Remote Disk if you still have your older Mac which has a built in DVD drive...
    http://support.apple.com/kb/HT5287?viewlocale=en_US&locale=en_US

  • Problems with new Mac Book Pro 13'' +power adaptor

    Hi there,
    I'm new here and first of all I'd like to appologize from my lack of technical language, since my only interesst in computers is that they don't give me problems so I can keep not knowing too much about them.
    Ok, so I bought the new Mac Book Pro 13'' exactly 2 months ago cause my old and long travelled Power Book G4 died. I didn't hesitate to spend the money to buy the new one, cause I was so happy with my experience with the old one and in my mind returning to PCs was not even considered.
    BUT...I'm not totally happy about my new laptop...from day 1 Safari would just close itself but I didn't give too much thought about it. After this, not only Safari can close up to several times a day, but also iphoto or any other program that I use for work. But that's not all..One day it would take minutes to start running and it would go extremely slow...another day it would start also very slow but also it wouldn't show the tools bar on top or my folders. Another time it would show me, instead of the normal starting page, a page where it would ask me to accept or not a kind of revision for hardware. After so many problems of course I pressed yes...everything seemed normal, then computer started and seemed to be running normal again (aside from this safari and other programs that shut down). Today my computer, when moved, just went totally blank but fortunately I could start it with nor problems after it.
    So...anyone knows what the problem must be?? Should I take it to a Technical service ??? and there's another issue...i'm handing in m phD in a week so I can't just be without computer now, and in a week I'm flying to Canada where I also will need my computer for work...what can I do???
    And the second problem...the power adaptor from the beginning seemed to act funny sometimes...sometimes charching, sometimes not, I would follow the instructions in the support part and after being several minutes changing one cord for the other, to keep it 1 minute disconnected and so at some point it would start functioning again. But this happened seldom so also I would think it was a protectiion mechanism of the adapter. But, when this is happening more often than not, then it gets annoying. Also I've been transporting it in a careful way since I bought it to find that after only 2 months in the cord (from the computer to adaptor) you can see the internal cable as if there was some cut...a third one seems to be appearing too. I've taken it to the technical support and the guy who was helfpul but also honest said he couldn't do anything for me cause since there were those cuts, he could always be said that it was a misuse of it-an accident and then he would have to pay the replace himself. Well, it's not!!! My old adaptor has been transported in a way less careful way and it's survived with NO problems for 5 years. The material is clearly different from the old cord. This one because it's new, I only need to put it in a special bag air protected. Honestly I don't feel happy to pay 80 € for an adaptor that I don't know if it's gonna last me only 2 months or that I know I can't transport normally. The guy suggested me to ask in forums and to call directly to the apple technical service.
    Again, has anyone had any similar problems with the adaptor???
    Rosanna

    Take it to an Apple retailer and have the computer repaired.  It is still in warranty.

  • HT1751 How do I move my entire iTunes library from my iomega hard drive to my new Mac Book Pro?  I no longer want to keep my music on the external drive.

    Because of a lack of enough memory on my old Mac Book, I put all my music on an external hard drive.  Now that I have a new Mac Book Pro with lots of memory, I want to move the music onto this new computer but I haven't been able to yet.  I tried the migration assistant but that didn't work.  Any suggestions?

    I may sound like a real rookie here, but on my new MacBook Air there isn't a "Pictures" folder under "Users/kendallwilson" like there used to be on my old MacBook Pro (Early 2011). I'm still working out the new software on my MB Air, so where exactly should I open this new window to start following the steps you just provided me.
    Thanks again!

  • Many Problems with New Mac Book

    I just recieved my brand new Mac Book Pro laptop today from UPS and I noticed a couple of things: 1.) The Machine was already on when I pulled it out of the box 2.) I notice that the safari browser had browsing history from prior days, like someone had already used the laptop before and didn't wipe it or they just ship me the store displayed laptops when I'm suppose to get it "brand spanking new". 3.) The OS is Lion, when it should have been upgrade to Yosemite. 4.) I can't change the Best Buy Administrator user password, I add my Apple ID to the Admin account but the "Allow user to reset password with Apple ID" option is disable for some reason, so I can't download the software I need for work. How do I change the password? This is highly unacceptable and poor quality of inspection of product!! I paid too much money for this product to be in this state when it should have been brand new! DCGal

    Hello and welcome to the forum DCGal,
    Buying an Apple product is never a small investment, but as an Apple lover I can honestly say their products are worth every penny. (I love my iPad) I can definitely understand the disappointment you felt when you opened your package in anticipation of using your MacBook and discovered that it was in less than brand new condition. I'm very sorry to hear this has happened to you. 
    That being said, using the e-mail you registered on the forum, I was able to locate the purchase and noticed that you were offered discounts due to it being a clearance model. Was this a display model? I suggest you take it back to the store where you purchased it. Regrettably if this was a clearance model they might not have another one to exchange it with, but they can certainly assist you with the issues you are having. I truly apologize for the inconveniece this may cause, and I assure you I will be documenting your experience for further training opportunities.
    Once again thank you for visiting the forum, and please do not hesitate to let me know if you have any other questions or concerns. 
    Sincerely, 

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