My NEW phone acting up
YO **bleep** IS WITH THIS **bleep**!?!?!? I JUST GOT MY PHONE ABOUT A MONTH OR TWO AGO AND I ALREADY NEED A NEW **bleep** BATTERY WHAT THE {word filter avoidance} {word filter avoidance} IS WITH THIS {word filter avoidance}!?!?!?
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Activated a new phone to an old plan and now my other phone is acting crazy!
So One of my phones broke and I got a new phone activated yesterday. I have two phones on my plan, the recently activated one is working fine, but the other one is now cutting on and off and saying I need to download watchdog. It also is saying that my new phone is sending the other phone blank text messages (since I activated the new phone, it has sent over 130 blank texts to the old phone. Can anyone help me out with this?
TRAVISG wrote:
So One of my phones broke and I got a new phone activated yesterday. I have two phones on my plan, the recently activated one is working fine, but the other one is now cutting on and off and saying I need to download watchdog. It also is saying that my new phone is sending the other phone blank text messages (since I activated the new phone, it has sent over 130 blank texts to the old phone. Can anyone help me out with this?
You should have been told when activating the new phone to keep your old phone off. It needs to be off for the new one to activate and work properly. -
I connected my new iPhone 5 to my (now fully updated after two separate operating system upgrades!) MacBook Pro so that I could add my music to my new phone. Rather than configuring it as a new iPhone, I chose to configure it as my old iPhone, thinking that this would make it easier for my music to be there. WRONG. Now my new iPhone 5 looks exactly like my old iPhone 4 did in OCTOBER, 2012 - photos, messages, contacts... anything done since then is gone (that was the last time I had backed up my old phone, which unfortunately was not connected to the cloud and is also lost somewhere in a New England lake :-(). What I could really, really use help with is finding out if I can have a do-over on my choice and at least get my new phone looking/acting like the new phone it is, and bonus would be to have the photos and videos I took with it this past weekend (it's only five days old!) restored. Please help!
Look iTunes>Preferences>Devices...is a backup listed for your iPhone 5 dated BEFORE you restored your iPhone 4 backup to your iPhone 5? If not, your data is gone. If there is a backup, on your iPhone 5: Settings>General>Reset>Erase All Content & Settings. You should now be able to restore that backup, if it exists, to your iPhone 5.
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Need to know what to do with new phone and no screen and no support from Telus Store
Purchased a brand new BB Curve 8530, and resigned another three year plan at Telus. Within 20 days, the screen went black and would not light up. I had used the phone in the morning to send a textmail, then set it on the charger. Later in the day, I picked up my phone off the counter, and the screen had gone black. I could not get it back.
I took the phone back to the Telus Store where I had purchased it, and the man who sold it to me, said it is under warranty, and he checked for moisture and any visible damages or scratches, and did not see anything wrong with it. He called to the main store to indicate that he was exchanging my phone straight accross, but the acting manager told him he could not do that. She said he must take the phone and 150.00 from me to send it in for repair and inspection.
I was told that if they decided I had done some damage, then the repair fee would be 500.00. (I am sure they would decide the latter, and I am not prepared to spend another 500.00 on a brand new phone!!!)
I called everyone I could at Telus to complain, but mostly talked to people in India and they said to contact Customer Care. This had been done, and no satisfaction received.
I tried to contact Blackberry, but no call number found, and only an online forum. No satisfaction there either.
I emailed CRTC, and have told everybody I know, about Telus, and we are all planning to get away from this company without care or concerns.
I want to get out of my three year plan with Telus, and I want my money back for this brand new blackberry phone that is sitting on my vanity. ....grrrr!
Most of my friends are moving to Bell, who incidently told me they would have done a straight out exchange for me...after I showed them the undamaged faulty Blackberry phone, and told them of my very bad experience with the Telus Store.
Any suggestions as to find any satisfaction in this scenario? I am currently using an old LG phone that was discarded by my daughter, and it is not a Blackberry, but it works, and the screen always lights up on it.Unfortunately there is nothing that can be done here. But as a fellow Telus customer, this is bizarre behaviour, and unfortunately, you're not the first to come on here to complain about Telus' service recently. I wonder if there have been any major corporate shake ups recently.
As a heads up, when you call the Telus Mobility line, you actually should be getting someone in Canada. They may be in Quebec, or they may be of South Asian decent working in a Canadian call centre, but they are supposed to be in Canada (some call centre activities have been outsourced to the Phillipines for internet and phone troubleshooting though).
I would like you to go back to the original store and ask to speak to the manager and demand to know why you were charged for a warranty repair. There may be a legitimate reason, but I certainly don't know it and it's not normal practice for Telus and BlackBerry devices, unless they've come up with a new corporate policy. Personally, I'd love to know what that reason is. But it should be as simple as confirming the defect and issuing a replacement refurbished device if an easy repair is not possible. You might also want to check the terms and conditions of the sale.
When I purchased my device, I purchased an extended warranty which guarantees that if something goes wrong with it, I get a new refurbished phone with no problem, but I'll admit, I no longer know what the case is for devices without an extended warranty.
As a final bit of info, you can follow up with filing further complaints as indicated here: http://www.crtc.gc.ca/eng/info_sht/t1021.htm This link provides links to the other appropiate agencies to complain to, including Industry Canada's Office of Consumer Affairs and the Commisioner for Complaints for Telecommunications Services. Hopefully they can help further.
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution! -
I backed up my old phone to my computer, but how do i get all the info onto the new phone
i got my new phone. i backed up the old phone onto the competer. everything is in itunes. but when i plugged the new phone and did the sync it didnt back up any newer stuff. just older stuff. i dont wanna lose any pics or info. its acting as if there two different phones and not syncing the old phones info from the computerto the new iphone
iTunes will recognize your new phone as a different device from your old phone. Do you have any information on your new phone that you want to save? Restoring to the backup of your old phone will overwrite your data and settings with those of your old phone. If you want to save any data on your new phone, you'll need to do this first. After doing so, connect it to iTunes, right-click on the name of your phone on the left side and select Restore from Backup, when prompted, selecte the backup of your old phone to restore from.
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My iPhone 4S accidentally fell into a very shallow bit of water. The phone was wet, but worked afterwards for a short bit. Now it's not working, so I called and got a replacement phone coming. Same exact phone. Can I use the old Sim card in the new phone without harming anything? I don't know if the sim card got messed up or not, but I had a lot of pictures and messages and my contacts on my phone, and I assume these were on the sim card or am I wrong? I just wan to know if I can use the old sim card if it's still working in the new phone that is coming, as long as there was no damage to it? Thanks
I think I had it on the iCloud, I just changed computers and had part of my old computer backed up, where are the default iTunes info saved like the pictures and I know my contacts were backed up cuz I kept getting updated stuff that I wasn't sure about, but it was contacts where some belonged to my wife's contacts....but anyway, if the cloud backed up contacts, it should have grabbed pictures too? Like I asked before, if they were backed up to the computer, is there a default iTunes folder they are saved to? I had a crap load of pictures on there that I usually could really access if I was connected to wi-fi. I turned off my data stuff as I only have 4GB and between me and my 2 kids, we seemed to use up a lot of it. My son would play music from Pandora during work, and use up all our data til I limited him to only 3GB, my daughter and I barely used 1GB. Anyway, thanks to everybody that is answering. I thought I might have done good finding the dang sim card, but pointless I guess.
Ralph - F.Y.I. I would be happy to back up the iPhone if I could turn it on LOL......I am pretty positive I did, but what about Text messages? ANY of those saved too or not? Sorry guys, I don't know a **** of a lot about cell phones, but I do know about memory cards, but not sim cards that act like memory cards or look like them anyway. What is the purpose of a sim card if I may ask a stupid question since they don't hold any data from my phone stuff. I just hope my stuff comes back on the new replacement phone once I get it up and running. Again, thanks to everybody for the edumucation. -
I opened an account with added lines with Verizon about Nov 14th. Not 30 days has passed and yesterday in the middle of using my fully charged HTC One M8 Windows phone the screen went dark. I can hear incoming service but of course the phone is useless.
I was promised a replacement and told by the tier 2 support person last night that the replacement would be out overnight. I checked earlier and no status was available, and I checked now after waiting today for the phone, and now I see the phone was not sent overnight, and further that I will be sent a "like new" used replacement. I paid a substantial down payment and will be continuing to pay the new phone price, but now I am being given a used phone though still paying for new.
I am really unhappy about how this less than 30 day customer who is not going to a discount carrier is getting treated. Someone credited me for the few days service I am out...but that still does not resolve the used phone issue. Is this something I need to take up with the BBB?Sucks, but it is in the contract you signed. Within 14 days, return the phone and get a new one, after 14 days, it is a used phone and gets replaced with a used phone. I had this happen to me, felt a bit cheated, but you know what, that phone lasted the entire rest of the contract without issues and continued to work when I passed it on to family.
The only alternative would be to work directly with HTC, the manufacturer of the phone and try to get a new replacement. However, almost every company does exactly what Verizon does in this situation. Since Verizon is keeping to the terms of the agreement you both agreed to, the BBB will not see any problem and not have any reason to act. -
Hey guys apple need to sort this volume problem out soon like there is guys who have just bought new phones and it is happening to there's.i went to an apple shop for them to tell me I had to pay £150 to get it replaced I don't want a replacement so clearly they know what the problem is apple need to review this site and act fast before they loose alot of customers.
If you just purchased your iPhone, it will still be under warranty and Apple will replace it at no charge assuming that there hasn't been any damage due to abuse. So anyone with a new iPhone will be taken care of. If your iPhone is out of warranty and it has a hardware problem, then you have to pay the replacement charge regardless of what the problem is. Apple does not repair individual iPhones, they replace them. If you want the iPhone repared rather than replaced, you'll need to send the iPhone to an independent repair shop.
Since you don't say what "volume problem" you're referring to, though, we can't say whether or not this is indeed a hardware problem. Perhaps if you'll detail the problem and what steps you've taken to try and correct it, someone can offer advice.
Regards. -
Bad or no service with new phone
Hi, I just bought an iPhone 5s yesterday and when I came home and started using it, with an activated sim card, it switched between no service and just really bad service. Also it couldn't find our wifi if I didn't put my phone directly to the wifi box thingy, and my phone internet is really bad too. We do have a pretty poor network, both service and internet wise, but it worked better on my old phone, and it still worked like normal for everyone else in the house, it was just my new phone that acted weird. When I left the house and went somewhere where service is always better, it worked fine, but then when I came to school where our service and internet ***** it was worse on my phone than normal. So with that said, does anyone know if there's something wrong with my phone that makes it switch between low service and no service, and internet connection being bad, or if it's something else?
thanksHave you contacted your carrier to insure your sim has been activated & provisioned properly?
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Insurance will i get a new phone if jailbroken??
hi my iPhone 6 is acting weird and doesnt carge when i plug a cable in and if it does connect it only charges for a second will they give me a new phone eg insurance if it is jailbroken thanks
Your not allowed to change or modify the firmware for the first 6 months of the contract.
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my iphone broke, is there anyway to see who is texting me or calling me while i wait for my new phone?
Through iCloud, a user is able to share (and sync) all content between iOS devices (and Macs), including messages.
• Syncing between iOS devices
If you have an iPad or iPod touch, activating iCloud in those devices with the same iCloud account of your iPhone will allow the text messages you initially recieve from your phone to be delivered to the additional devices.
➞ Limitations
The caller must be an iOS device (iPhone, iPad, iPod Touch) user.
The caller must be sending the text to your iCloud account (e-mail address), not your phone number.
• Syncing to your Mac
If you have a Mac (iMac, Macbook, Mac mini, etc), 'Messages Beta for OS X' will allow your computer to act as a text messaging machine, as well ― just like your iPhone.
➞ Limitations
The caller must be an iOS device (iPhone, iPad, iPod Touch) user.
The caller must be sending the text to your iCloud account (e-mail address), not your phone number.
Unfortunately, phone calls, which all of the other iOS devices, except iPhones, don't have, cannot be received. -
going from 4s to 6 can I save my favorite voice mails and voice memos to put on my new phone via pc or cloud
If you are planning to set up your iPhone 6 by restoring the iCloud backup from the iPhone 4s, your Visual Voice Mails and Voice Memos will be restored.
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I was given a new phone because of a technical problem with my other. Everything was replaced because of iCloud but now it is telling me I do not have enough storage room on this phone to perform a back-up. Can I fix this?!
Why don't you call Apple tech support thru your provider. They will be able to help you in short order.
PS - If you want help here you need to provide a little more information i.e. how much memory does your iPhone -4- have and how much free memory do you have after restoring from the cloud? -
have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions. -
can't sync my new phone to the data on the itunes. pls help
Just do this:
Connect your phone to your computer using the usb cable
Open iTunes and look on the left side for the name of your phone to appear (it will be shown under "Devices" when it is detected)
When you see it right-click your mouse on it and you will see a pop-up like the photo below. When you see this choose "Restore from Backup"
This will restore the data and settings from the backup of your old phone to your new one.
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