My office 365 60 minutes don't appear!

Despite clicking the link to activate these free 60 monthly minutes in office 365, when I try to make a call from my windows phone - or skype from my PC, it tells me I have no credit.

Hello and welcome to the Skype Community. please contact Skype customer service

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My Office 365 minutes are not showing up

I have the same problem. I signed up for Microsoft 365 that should come with 60 fee minutes per month. I am running the most recent Windows and Skype versions, and I am logged in with my Microsoft account. But the minutes aren't showing up. How can I access them?

km1234567 wrote:
I signed up for Microsoft 365 that should come with 60 fee minutes per month. I am running the most recent Windows and Skype versions, and I am logged in with my Microsoft account. But the minutes aren't showing up. How can I access them?
Hello and welcome to the Skype Community.
Your account shows that you are located in the United States so there shouldn't be a problem.
I'll check and advise you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

MS Office 2011 fonts don't appear on screen.

Earlier this year I upgraded to MS Office 2011. The immediate effect was that I couldn't see text on screen in most of my documents (Word, Powerpoint, Excel). I was able to determine that I had font conflicts, so I eliminated the conflicts using Font Book and deleted my MS Office Font Caches, and was good to go. However, I recently upgraded to Mac OS X 10.7 and the problem returned. I went back to Font Book to eliminate conflicts, but then could not find where the MS Office Font Caches are so I can delete them.
I also tried to install Font Nuke to clear the issue, but it is not compatible with 10.7 yet.
Was there some sort of change to Font Caches in 10.7? How can I get MS Office to show the actual text in documents on the screen?

You could try clearing the font caches with Font Finagler.

Re: how to claim my 60 minutes which include by purchase office 365

I have a different, but related problem with claiming my office 365 minutes as described here. The link for "claim your minutes" takes me to my Microsoft account at office.com. But that account has no knowledge of my Office 365 purchase or related account (which has a different user ID and password). So the page says, "Office isn't associated with this account." How can I tell Skype about my office 365 account? I haven't seen any way to link my Microsoft ID with my Office 365 ID (and why they required both in the first place is another frustration--a subject for another time). I'm completely puzzled, having purchased Office 365 business, why there appears to be no way for me to tell it about Skype or Skype about it?

I have same problem. Purchased office 365 home premium and have 60 free skype minutes. Linked to my skype account. But does not let me make calls!!!!! from Australia to India. everytime it asks me to buy skype credit. Did you get a solution to your problem? Tried calling microsoft, calling skype but no matter where I call or chat online, the people who are at the other end toss me around from one to another. No solution but a utter waste of time. It is almost as if the free skype minutes is a hoax...not a real offer. make it so difficult people give up on redeeming but looks good when selling. Very frustrated....tried various times in the last 4 months to resolve this....

Office 365 word minutes

hi i need help on my skype that my office 365 minutes are active but when i make a phone call it says insufficient credit i need help!

M.U wrote:
hi i need help on my skype that my office 365 minutes are active but when i make a phone call it says insufficient credit i need help!
Hello
You are trying to call a cellphone in the UK. Your Office365 Subscription covers only calls to landlines in the UK. Please review your Subscription coverage carefully.
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Office 365 crashing on C:\Windows\SYSTEM32\D3D10Warp.dll

Hello experts,
I am having problem with one of our office laptop. The user has an office 365 installed on windows 8.1 pro 64bit. Recently the user is unable to run any of the office 365 any longer . When I looked at the Application log the following had come up :
Faulting application name: WINWORD.EXE, version: 15.0.4641.1000, time stamp: 0x53c5c244
Faulting module name: D3D10Warp.dll, version: 6.3.9600.17211, time stamp: 0x539be18f
Exception code: 0xc0000005
Fault offset: 0x0006ec1f
Faulting process id: 0x1ca0
Faulting application start time: 0x01cfe1c4934fbe00
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
Faulting module path: C:\Windows\SYSTEM32\D3D10Warp.dll
Report Id: d2c96856-4db7-11e4-830a-fcf8ae64a9eb
Faulting package full name:
Faulting package-relative application ID:
The faulting error message appears on all the 365 component. And when I check the most recent windows update the following was installed prior was installed :
KB
2998527
2990967
2989647
2975719
Has anyone got any ideas if any of the KB above may cause the issue or anyone knows of any problem with the D3D10Warp.dll.
Other troubleshooting steps done :
1) Uninstall office 365 using the fix proposed by MS - when trying to run the installer the error message come sup but it continues to install office to completion at the background
2) Running office 365 on win 8 safe boot - same problem
Short of wiping and re-installing windows which I am trying to avoid, does anyone can offer any suggestion?
Thanks in advance.

I ran the the Office Config Analyzer
the only warning I get is the add-in being disabled due to performance and stability. The following were addtional add-in added
1) ProAid Writing (which has been uninstalled)
2) endnote (also has been uninstalled)
Still same issue after the add-in are removed.
Answering to your earlier questions :
1) uninstalled and reinstalled Office 365 on the computer - YES several time
2) complete
error message that came up when you run the installer - just a window saying something like ".. has stopped working" and I press the cancel button. The install continued at the background.
3) any
changes to the computer recently - only the regular updates from MS as listed above.
4) Online
Repair of Office 365 - also done but same error message and quits.
Since app log report the faulting at
C:\Windows\SYSTEM32\D3D10Warp.dll
is there a way to find out the version of this and what's the latest version or maybe reinstall the version before, this possibly came through via the updates??

Landline only subscription (from Office 365) - why...

Hi,
I'm trying to call an Indonesian land line. My office 365 account includes 60 free minutes to landlines (to countries including Indonesia). However, while my Skype account is linked to my Microsoft Office account (I just linked it today), I am unable to place my call.
When calling from my Mac Skype, it says "Call - you need to get Skype Credit to call this number".
Is this a bug? Can I submit the number I am trying to call somewhere?
Thanks,
Rishi

A week ago my skype account I had for years was taken over by some hacker, who made calls to Africa.. After filling out several forms over and over again.. Skype decided they could not help me and I should better make a new account (great service). As having no other options.. I did... Now I don' know anymore which Skype name I should send to clients, friends and family... but also my Office 365 plan isn't linked anymore.. I called Office 365.. and they can't do anything as for them it is linked.. at Skype support there is no logic answer or no answer at all (or they send over the same file for the 20th time and that solves nothing) So great job Skype!! I lost all my contacts.. you just gave my account to someone else, I lost all my personal and professional Skype contacts and my free Office 365 minutes (60 in total) I can forget about... the only thing it says is.. please buy credit or opt for a plan.. Also I don't see how 1 password for al services makes this a secure place.. Very disappointed and worrying about my online security!!!!!!

Migrate Office 365 To On-Premise Exchange 2013

hello
My client attempts to migrate the mailboxes hosted from Office 365 to Exchange 2013 on-premise hosted in the client's company.
However, despite all attempts , it appears that no procedure works correctly. All's time , something wrong appears Inside the process.
Indeed, on Office 365 we don't see the servers in our on-premise exchange 2013.
the Exchange Hybrid are set correctly and to exchange 2013 migration attempts to run Office 365. (MRS proxy select)
All servers are in the same Update. My client can't update with the last CU6 all server and want to stay with the CU3
Thanks for your read and for your help
Best regard
Alexis

Bonjour,
J'ai deja réalisé ce type de mission, si celle-ci est tout à fait possible en utilisant uniquement les outils intégrés à Exchange, elle nécessite beaucoup de préparation, notament en terme d'AD, et selon la configuration dans laquelle vous êtes, peut etre
*non* transparente pour vos utilisateurs.
" My client can't update with the last CU6 all server and want to stay with the CU3"
C'est par contre un point plus que géneant, le CU3 n'est plus supporté par MS, la compatibilité avec O365 n'est donc pas garantie.
Si vous souhaitez un echange plus sérieux sur ce sujet, vous pouvez me contacter.
Bruce Jourdain de Coutance - Consultant MVP Exchange http://blog.brucejdc.fr

Office 365 small Buiness Premium

i want to use office 365 small buisness premium. i have domain "konnecmetal.com" and i want to use this domain with office 365 can you please tell me how can i use office 365. i want to keep all my mails of this domain in office 365.
i don't want to store mails on my pc.
Thank you

Hi,
Please check and see if the following links help:
http://office.microsoft.com/en-in/office365-suite-help/set-up-and-manage-domains-HA102819938.aspx
http://office.microsoft.com/en-in/office365-suite-help/add-your-domain-to-office-365-when-you-want-to-manage-your-own-dns-records-HA102818653.aspxhttp://office.microsoft.com/en-in/support/set-up-your-office-365-or-other-exchange-based-email-in-outlook-2010-or-outlook-2013-HA102823161.aspx
Since this issue is more related to Office 365, better to post your question to the forum for Office 365:
http://community.office365.com/en-us/forums/default.aspx
The reason why we recommend posting appropriately is
you
will
get the most qualified pool of respondents,
and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.
Thank you for your understanding.
Best Regards,
Steve Fan
TechNet Community Support

BB10 and Office 365

Good day. My work has just made the move to Office in the cloud (365). I have an iPhone running iOS 6.01 and it works fine. I get push email, Cal updates in real time, and can see all of my contacts. I recently got a BlackBerry Z10. I love the device, but when I setup my work email account using activesync, weird things happen.
Email account in HUB disappears - does not delete email but actual account is gone. Then it comes back
Cal - acts like email account. Obviously if account is gone, then all linked to it is gone as well.
Contacts - well, same as above.
Then one night, after leaving it on on Wi-Fi, all seemed to work. Contacts were populated, cal was all there, and email account stayed and provided push email.
I have a co-worker who then went out and purchased the same phone and started to experience the same things I did. Eventually, our IT department said it was an issue between BlackBerry and Microsoft and that he should return the phone.
I guess what I am asking, is has anyone had the same experience? Was it resolved? BlackBerry - is there a work around for this? I would hate to be forced to use my iPhone because it works at my work place. Also, my spouses work is still running Exchange 2003, and the Z10 on activesync, runs without issues.
Any help will be greatly appreciated
Thank you

I'm currently running my z10 with office 365 and don't have any of these issues.
Did your IT dept have any rules or policies setup on the active snyc?
Have your tried to wipe the device and then try to setup the office 365 email first?
Thanks

Extended logs for Office 365 repair operation ?

Hello,
I am deploying Office 365 in parallel of an Altiris Software virtualization solution.
Office 365 is deployed as a physical program but every time Visio starts, it makes a repair that is due to the virtualization packages that lie around.
Is there a way to know which file/reg key is causing the repair to happen ?
With Office 2010, there was such information in the events, telling exactly which file/key was causing the self-healing.
But with Office 365, is there a way to get such information ?
I already use extended logs, but there is very few information when the repair occur, indeed nothing about the cause of the repair:
10/31/2014 09:47:46.920 OFFICECL (0x788) 0xc28  Click-To-Run aox3p Verbose AppVEvents:: VirtualEnvironmentTerminated
10/31/2014 09:47:57.653 OFFICECL (0x788) 0xd08  Click-To-Run aqdyh Verbose ProcessPool::CreateOMutex - Creating Mutex Global\ClickToRun_TaskIntegrateRepair_DoRepairForApp
10/31/2014 09:47:57.653 OFFICECL (0x788) 0xd08  Click-To-Run aqo42 Medium TaskIntegrateRepair::DoRepairForApp: Starting repair for appID "Visio"...
10/31/2014 09:47:57.653 OFFICECL (0x788) 0xd08  Click-To-Run ap6et Verbose TaskIntegrateRepair::RepairConfiguration: Starting CCS::Repair for appID "Visio"...
10/31/2014 09:47:57.653 OFFICECL (0x788) 0xd08  Click-To-Run amcxp Verbose OISVAPI::ReIntegrateVirtualApplications: packageIdString = 9AC08E99-230B-47e8-9721-4577B7F124EA, versionIdString = 1A8308C7-90D1-4200-B16E-646F163A08E8
10/31/2014 09:55:53.708 OFFICECL (0x788) 0xd08  Click-To-Run ap6ev Verbose TaskIntegrateRepair::RepairConfiguration: CCS::Repair done.
10/31/2014 09:55:53.708 OFFICECL (0x788) 0xd08  Click-To-Run ap6ew Verbose TaskIntegrateRepair::RepairCustomExtensionsAndMSIs: Repairing Custom Extensions and MSIs, licensingOnly=0...
10/31/2014 09:55:53.708 OFFICECL (0x788) 0xd08  Click-To-Run aoh2j Medium ProcessSpawnerAdapter::SpawnProcessAndWait - Spawning process. Command: "C:\Program Files\Microsoft Office 15\root\integration\integrator.exe",
Args: "/R /Extension /Msi PackageGUID="9AC08E99-230B-47e8-9721-4577B7F124EA" PackageRoot="C:\Program Files\Microsoft Office 15\root""
10/31/2014 10:00:39.438 OFFICECL (0x788) 0xd08  Click-To-Run aoh2k Verbose ProcessSpawnerAdapter::SpawnProcessAndWait - Process successfully created and completed. Command: C:\Program Files\Microsoft Office 15\root\integration\integrator.exe,
Args: /R /Extension /Msi PackageGUID="9AC08E99-230B-47e8-9721-4577B7F124EA" PackageRoot="C:\Program Files\Microsoft Office 15\root"
10/31/2014 10:00:39.438 OFFICECL (0x788) 0xd08  Click-To-Run apz3i Verbose TaskIntegrate::RunIntegrator: Successfully completed Extensions Repair.
10/31/2014 10:00:39.438 OFFICECL (0x788) 0xd08  Click-To-Run ap6ex Verbose TaskIntegrateRepair::RepairCustomExtensionsAndMSIs: Custom Extensions and MSIs repair done
10/31/2014 10:00:39.438 OFFICECL (0x788) 0xd08  Click-To-Run aqo43 Medium TaskIntegrateRepair::DoRepairForApp: Repair for appID "Visio" complete...
10/31/2014 10:02:12.976 OFFICECL (0x788) 0xd08  Click-To-Run apvcy Medium ClickToRunData::GetConfigurationSetting - Failed to get value for VisioProRetail.MEDIATYPE.
Many thanks

SVS is Software Virtualization Solution, the software virtualization tool provided by Altiris / Symantec
If you read correctly my message, I don't have a problem to install Office 365, but when I launch Visio, it repairs itself each time (which means it takes 10min to launch).
I know this is due to the SVS tool I am using besides, but I can't change from using this SVS tool (we have 250 applications packaged with SVS), so I am trying in understand what makes Visio launch a self-repair.
When using MSI technology (like for Office 2010) a self-Healing of a program is traced in the event log, a specific event is logged that permit to know what caused the self-Healing (repair) to occur.
But with the Click-to-Run technology of Office 365, I don't find any similar information.
I'm not familiar with SVS, but it does seem to me that you are very likely correct in suspecting SVS as contributing to your symptoms. If you have coexistence in your scenario (C2R Office and also MSI Visio), this scenario by itself can be problematic
(just the same as coexistence of differing Office products versions e.g. 2007+2010 or 2010+2013 can be troublesome).
I'd check in the SVS forums, to see if other SVS customers are having similar issues.
It may be necessary to raise a case with SVS support, who might need to engage with MSFT support at a partner level.
We don't use SVS in our organization, but do have a number of other non-MSFT components, and they can often "fight" over which component registration should "win"..
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Upgrading from outlook 2003 and 2007 to office 365 small business outlook

We just bought office 365 small business thinking I can easily set up outlook as we did in outlook 2007.
That is creating an account using POP3 and SMTP for every individual.
I just started watching a video of how to set up the out look in office 365 and it does not make any sense to add all 30 mail boxes set up in Network solutions and work around our domain names and all sort of unnecessary complicated step to use this on line
office.
Can we just set it up the way we did in outlook 2007 without having to deal with all parties involved?
Regards;

Hi,
I suppose you used Office Customization Tool (OCT) to create the POP3 accounts for the users? With OCT it's quite easy with .prf as I can tell. However, in Office 365 we don't have OCT so that's probably why you don't know how to create the
accounts for users.
Due to the lack of related resource here, I actually suggest you post the question in Office 365 Community, where this question can be properly addressed:
https://community.office365.com/en-us/f/default.aspx
Regards,
Melon Chen
TechNet Community Support

Office 365 Web Portal - We don't recognize this user ID or password

We are currently in the process of rolling out Office 365 in our organisation. This deployment is to 80-90 users, for up to 10 users i am having the following issue.
Users appear to be successfully syncing from our AD to the O365 cloud using DirSync. I have verified this by changing an attribute of an AD user and
performing a sync and confirmed the changed attribute is shown in the O365 administrative portal.
When attempting to activate the Office suite after installation the activation fails stating that the username or password is incorrect. When this
user attempts to login to the online portal at portal.office.com the user receives a "We don't recognize this user ID or password". I have confirmed that the user id and password are correct and that the user is listed in the admin portal and has
the relevant subscription assigned to them.
From within the O365 admin portal (where i am a global administrator) i have blocked this user from being allowed to sign in or access services within
the user’s settings screen. On attempting to sign in with this user on the O365 portal it informs me that the user is blocked and I need to contact an administrator. This is what I’d expect, to me this confirms that the user I am manipulating in the O365 portal
is correct, but after allowing sign in once again on the user’s settings page I receive the same “We don’t recognize this user ID or password” error message.
Is this something anyone else has come across and successfully resolved in the past? If more detail is required to assist let
me know.

Hi,
Thanks for sharing the steps here. And good to see that it works for you, at least for one affected user for now.
If you have any follow-up questions about this, I would suggest you to post in the dedicated forum of
Office 365 Community, where you can get more experienced responses. Current forum only focuses on questions and feedback for Microsoft Office client, there is not so much about
Office 365 admin/host/integration aspects here:
http://community.office365.com/en-us/f/default.aspx
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Re: Office 365 account 60 minutes

I'm having the same issue! I do not share my account but I have never seen my 60 minutes....

mariavanthienen wrote:
I'm having the same issue! I do not share my account but I have never seen my 60 minutes....
Hello and welcome to the Skype Community.
You have an entirely different issue. ALWAYS start your own topic please.
Your World minutes for Office 365 60 mins 1 month Subscription is already installed on your account and is available for you to use.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Claiming Office 365 sub 60 minutes

This is the first place I have even seen a way to post a question. I want my monet back and Microsoft can keep their office 365 xxxxxxxxxxxx If you aren't going to make it possible to yuse the promised mintes then don't nmake the promises. I don't even think about skype until Microsoft started promising it. Now I want it. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx how to use the minutes. How do I even make a call? What do I use for a telehone? Im really not interested in using a phone but I want the minites xxxxxxxxxxxxxxxxxxxxxxxxxx about when it promised them. This is certainly the last time I subscribe to Office 365. I need Office but not badly enough to go through this agggravation when trying to use what was poromised. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Why can't I get it?
Moderator Note:
Offensive text removed.

stephen714 wrote:
how to use the minutes.
Hello
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My office 365 60 minutes don't appear!

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