My phione number has been allocated to someone els...

Question

Well - yesterday I got a call from my sister in law saying she had phoned my home number and had been connected to a lady who said this was now her number.
I spoke to the lady in question and she stated that she had converetd from Talk Talk to BT yesterday for broadband and telephone.
I have had MY line for 10 years so can't understand why it has been 'given away' by BT.
Note that my broadband is still intact as is my broadband talk number.
Anyway I rang the helpdesk and exlplained the situation. The call centre agent is convinced that this is a 'crossed line' and has allocated the job to openreach for 8/10/10 !!!  I am pretty sure that this is simply a case of mis-allocation in the exchange and am worried that the openreach engineer is a line engineer who is going to start looking for bad joints/misconnections and then when he  realises there isnt one will pass nit back as not faulty and we will have to start the whole process again and I will be off the air for weeks! (months).
I have contacted them again but they insist I will need to wait for the Openreach engineer.
Anyone got any ideas how I might be able to get someone at BT to listen to my pleas .
Banz
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Answer 1

You are probably in for a long fight.  I took out a contract with BT and a phone line was promised for the 9th August.  No line materialised and every complaint to BT went nowhere.  Eventually on 6th Sept, having received a bill for call on "my" number" I phoned that number and found it had been connected to another flat in the building.  To cut a very long story short, it still took until 21st Sept to get the line connected and I have only just finished arguing about call charges and compensation (one BT person phoned me and told me that since they had generously waived all call charges, why did I think I was entitled to a further refund of line rental?).  The flat my line was wrongly connected to (who have a contract with Sky) are still waiting reconnection because BT are blocking their line and refusing to allow Sky to reconnect (and there is more saga to that story too.....)
My advice -
1. Keep a record of name and time you speak to anyone and all other correspondence
2.  Chase everything - don't assume that someone promising to help on this forum will do so. 
3 Copy all emails to [email protected], [email protected], and [email protected]
4. Be very clear with BT that you intend taking this matter to mediation (the mediator for BT is OTELO) if it is not resolved to your satisfaction.  You can do this if the matter is not resolved within 8 weeks
5. When the matter is resolved insist on refunds of all charges during the period and reasonable compensation.  I set this at line rental + all package costs x period of disruption.  Be clear that rebates and refunds  are not the same as compensation.  It took some arguing but in the end BT offered me around £65.  A pittance compared to my actual costs in sorting this matter, but asking for all costs would have prolonged the issue and you run the risk that if you do have to take the matter to mediation OTELO may think you were unreasonable.
6. Mark correspondence "without prejudice" when you negotiate for compensation - that way you can use it to show OTELO you were being reasonable but BT cant limit your claim at a later stage to that amount.
Good luck.