My phone is dead (no it is not the battery). It suddenly stopped working. I tried pressing the on/off button to no avail. What is up with this?

Press and hold down for at least 10 to 15 seconds, both the home and power/sleep buttons until the Apple logo shows up on the screen.
This will reboot the iPhone.
Its likely the iPhone crashed, and you need to reboot it. No data should be lost though.

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My ipad has suddenly decided not to connect to the internet. My WiFi signal is strong. My PC is connected ok through the same WiFi signal. I have tried pressing the home and off buttons to get the apple logo but this makes no difference

My ipad2 has suddenly decided not to connect to the internet either through Safari or email. My WiFi signal is strong and all other devices in my house are connecting ok. I have tried pressing the home and off buttons together to get the Apple Logo but this has not changed anything, still cannot connect. "Safari cannot open the page because your ipad is not connected to the internet"

I have done this and no difference
I have just realised what has caused the problem.
Yesterday I fitted an additional Homeplug with built in wireless N adapter ( I alreday have another type fitted from my main router position) The wireless system to my ipad is obviously "confused" . Having now removed the second homeplug and reset my ipad all is now ok

My iPhone 4S is taking FOREVER to fully charge, and sometimes the battery percentage will go down for a little bit and then go back up. What's wrong with my phone?

Why is my battery percentage going up and down while charging? It's not rapid, for example, it was on 78% for 10 minutes, jumped up to 79% for 30 minutes and then it just jumped back down to 78%

CEMcLean21 wrote:
... after it had been on for a couple of minutes it shut down and then the Apple sign would appear
First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414

I have only had my iphone for about 2 months, and i was talking on it and it just shut off. It has been charging all night, because i thought it was dead. But, it still won't turn on and i have tried pressing the lock button. Help please!

I really want to know what I should do. I don't have insurance on my phone, am I still under warranty?

You should still be under warranty. First try rebooting the iPhone by pressing and holding both the Home and Sleep buttons at the same time until the Apple symbol appears, ignoring the power off slider. You should get indications of life within about 10 seconds while holding the buttons.

Wireless keyboard suddenly stopped working - changed batteries still did not help

Hi
I have an Envy 20 all in one touchscreen with a wireless keyboard which has been absolutley fantastic until now. The wireless keyboard suddenly stopped working while composing an email. I replaced the batteries and checked them with a volt meter to ensure 1.5v. They are a name brand alkiline battery. I tried re-booting the computer and pressing the blue connect button under the keyboard. The only keys that seem to work are the volume up/down and mute; the rest of teh keyboard does not. Any idea? I like the factory keyboard so I am hoping it is not a faulty keyboard. After market keyboards will use a USB port.
Thanks
Thor
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View Solution.

Hello @Thor66,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your wireless keyboard is not working and you are looking for assistance. I am providing you with an HP Support document: Wireless Keyboard and Mouse Troubleshooting, which will walk you through the troubleshooting process for your wireless keyboard.
Now if this does not work and you have to replace the keyboard do not fear you can replace the keyboard and the dongle without using another USB port as the one that is in can be replaced. I would be happy to assist you further and/or walk you through changing out the dongle from a new wireless keyboard, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

My iMessage stopped working when I did the latest update on my phone. I have literally tried everything to reset it. I am currently not in the US, but my iMessage has always worked when I was in wifi and my phone is still activated.

My iMessage stopped working when I did the latest update on my phone. I have literally tried everything to reset it. I am currently not in the US, but my iMessage has always worked when I was in wifi and my phone is still activated. I have tried to reset my network settings, my location, and even the reset all settings. When I click on my settings and iMessage it says that it is still waiting for activation... and my phone number is grayed out. I am able to recieve an iMessage to my email and that could work for right now but i'm not sure how to start a conversation the defaults to being sent from my email and not my cell phone number. please help!

Hi shanny202.
Really strange problem you have there. I have a few questions though.
Please try again and try to make the phone as a new without restoringen with you iCloud-data or backup-data from iTunes. Maybe it is something wrong with the data (strange).
Anyway, i think you should call Apple Support or visit an Apple Store, don't forgot to make a Genius Bar reservation.
You locate the nearest Apple Store here: http://www.apple.com/retail/storelist/
And here is Apples phone numbers around the world for support: http://support.apple.com/kb/HE57

HT1435 My Nano 3rd Generation suddenly stopped working. It is a refurbished, not old (to me) and does not get much use. I put it in my pocket with the head phones plugged in & the power off. Now I get nothing, not even the charging symbol when I try to ch

Hello, My Nano 3rd Generation suddenly stopped working. It is a refurbished and I do not use it ofetn and keep it on the charger. The one night I leave it in my pocket with the head phones plugged in and the power off. it stopped working. I thought it lost it's charge so I put it back on the charger. Now I do not get the charging indicator. Is there anything I can do?

Probably needs a new battery.

My usb that i have been using on my computer for a while suddenly stopped working, but is still glowing and letting me know that it is connected, but not showing up in disk utility

my usb that i have been using on my computer for a while suddenly stopped working, but is still glowing and letting me know that it is connected, but not showing up in disk utility

Either the physical drive or the enclosure electronics has failed. The light you are seeing is powered by the USB connection, the power, electricity, all USB ports put out. That doesn't mean the actual physical hard drive or the USB to SATA bus electronics are working properly. If it doesn't show in Disk Utility then it is DEAD.
Most of the time it is the enclosures electronics that fail. Removing the physical drive from the enclosure and put it in another enclosure or using a SATA to USB adapter, one that has it's own AC power supply, might allow you to get the files off the drive.

Help, I can't sync any music to my iPhone 5s or iPad 2 ! :( it says it's finished sync but the music is greyed out and not on my devices.. I've tried unchecking the music and doing it manually. Nothing works. I took it to Apple store Robina no help..

Help, I can't sync any music to my iPhone 5s or iPad 2 ! it says it's finished sync but the music is greyed out and not on my devices.. I've tried unchecking the music and doing it manually. Nothing works. I took it to Apple store Robina no help..

So I have found a common denominator to this phenomenon. After having the same problem, I started to recopy my playlist of 500+ songs in groups of 10-20, 30+, 75+, and then over a 100+. Any music I have purchased from iTunes won't copy, but everything else did. Unsure if I made a playlist called "Purchased" at some point or this is an iTunes default, I also noticed it had some of the songs contained in my other playlist and was showing on my iPhone. Regardless of what I did such as dragging music from that playlist to the other and clearing songs from that playlist, I removed it altogether from the iPhone itself vs. doing through iTunes. After that, music copied fine to my playlist.
So, my theory is that iTunes is getting tripped up on purchased tracks already showing on the phone and all songs are showing grayed out/dotted circle because iTunes can't resolve the conflict with purchased tracks.
Hope this makes sense and is helpful.

Outlook to iPhone sync failure – Sync suddenly stopped working for calendar events but continued for contacts and notes.   Finally Fixed!!! SUPPORT TEAM – PLEASE SEE THIS – Complete explanation of cause and correction steps.

The issue: Outlook to iPhone sync failure – Sync suddenly stopped working for calendar events but continued for contacts and notes.   Finally Fixed!!!
SUPPORT TEAM – PLEASE SEE THIS – Complete explanation of cause and correction steps.
The cause: It is now clear what caused this problem. For years I had several “all-day” events in my Outlook calendar (birthdays, anniversaries, etc.). In May 2012 I decided to make some of them one hour events so I could add alerts to remind me of the event. I did this by dragging them in Outlook to the time I wanted and expanding them to the time slot desired and then adding the alarm.
The symptom: Syncing stopped working for the calendar but continued working for contacts and notes. I didn’t realize sync was failing until months later when I missed two very important phone calls, so when I noticed it the cause was not obvious.
The failed attempts: I’m head of a software firm and my calendar sync is a crucial to my business life so I took this on with a vengeance. From a quick look at events in Outlook and the iPhone I could see that the problem started in May 2012. Events before May were in both Outlook and the iPhone but events after May were only one or the other. Unfortunately I had changed several other things at the same time relating to other events so again the cause was not obvious. MANY calls with AppleCare proved them incompetent so my internal IT guys assisted trying many things. We tried a huge number of calendar changes and several versions of iTunes, iPhone OS and Office as well as both iPhone 4 and 5, all without success.
The fix: After 18 months of frustration, MANY hundreds of $ expense and MANY hours of wasted time I saw a blog that had a calendar sync problem and it indicated all day events were related. I changed the display of the Outlook calendar to the list view, added columns so I could see “all day” event check marks as well as times of events, sorted on the “all day” event column to move them to the top, and for all events that were “all day” events AND had a start and end time, I removed recurrence and then added the annual recurrence back…
After I fixed all events that had BOTH “all day” set and had a start/end time, I tried another sync. It synced for the first time in 18 months!
Problem occurred May 2012 – fixed Nov 2013

Hi, to remove dummy '_ModGrp' entries, rather than crashing the 'Suppr' key on your keyboard, you can use this basic VBA macro (launched for instance from Excel).
It will recursively remove all '_ModGrp...' folders
Sub RemoveFolders_Click()
    Dim oOutlook As Outlook.Application
    Set oOutlook = New Outlook.Application
    Set objNameSpace = oOutlook.GetNamespace("MAPI")
    Call CleanFolders(objNameSpace.Folders)
End Sub
Sub CleanFolders(objFolders As Outlook.Folders)
    For i = objFolders.Count To 1 Step -1
        If Left(objFolders(i).Name, 7) = "_ModGrp" Then
            objFolders.Remove( i )
        Else
            If Not objFolders(i).Folders Is Nothing Then
                Call CleanFolders(objFolders(i).Folders)
            End If
        End If
    Next i
End Sub

HT201263 My iPod touch suddenly stopped working. It was fine, but when I went back the screen had gone black and I was unable to turn it on. It is now unresponsive and my computer does not recognize it when it is plugged in. What should I do?

My iPod touch suddenly stopped working. It was fine earlier, but when I went back a few hours later, the screen had gone black and I was unable to turn it on. It is now unresponsive and my computer does not recognize it when it is plugged in. I thought it just needed to be charged but there seems to be a larger issue now. What should I do?

Let your ipod die. Then when it is dead charge it adn turn it back on. After that it should be fine.

MY iPhone 4 after being updated to iOS7 will not download or update any apps. When i press the button on my device to download a new app the loading wheel appears then in a few seconds disappears. I dont get a terms and conditions screen or anything.

MY iPhone 4 after being updated to iOS7 will not download or update any apps. When i press the button on my device to download a new app the loading wheel appears then in a few seconds disappears. I dont get a terms and conditions screen or anything.

Ive tried using wifi and 3G seperately. Ive tried restarting the phone. Ive tried restoring it from a backup but none of these have worked yet.

When I am on a call and I come to hang up, the phone which when to my ear has a black screen, starts to light up then blacks out intermittently and in the brief moments it is lit up, the hang up button doesn't work unless I press home or lock buttons firs

When I am on a call and I come to hang up, the phone which when to my ear has a black screen, starts to light up so I can see and click the hang up button, but it then blacks out intermittently and in the brief moments it is lit up, the hang up button doesn't work unless I press the home or lock buttons first

Wow- thanks Jim! I removed the case and voila... it worked. Knock on wood that you solved my problem with such an incredibly simple solution. I'll find out where this proximity sensor is and make sure my case does not interfere with it.
Thanks so much.
Annick

WIFI stopped working after I woke the computer up, now says connected to the network but not the internet, all other coputers and devices connected still with no problems, have pinged IP address from router and got the message "4 packets sent none receive

Hi,
WIFI stopped working after I woke the computer up, now says connected to the network but not the internet, all other coputers and devices connected still with no problems, have pinged IP address from router and got the message "4 packets sent none received"... Help
I have tried network diagnostics which doesnt help... The only other ting is, when I woke the computer up it said tat another device was using my IP... My wife had plugged her phone into the computer to charge etc but even when i turn wifi off on the phone there is no change... also in settings on the phone the IP address is different...

The answer to your question is - neither!
Your PC should to configured to obtain an IP address automatically, and to obtain DNS server IP addresses automatically, from the Airport Express. This is the way Windows (and Macs for that matter) are configued by default, and that is the way most people have their computers set up. If you manually configured your PC's IP address to be the same as your wife's Mac, it certainly explains why your PC is not able to access the internet.

TS1702 My Kindle app suddenly stopped working on my iPhone 4s. All my software is up to date and I have restarted the phone, uninstalled and reinstalled the app and it still opens and shuts down instantly. Any ideas?

My Kindle app suddenly stopped working on my iPhone 4s. All my software is up to date and I have restarted the phone, uninstalled and reinstalled the app and it still opens and shuts down instantly. Any ideas?

We need clarification here.
Please don't just state version numbers, also state which software. iTunes 10.7 requires OSX 10.6.8 or higher. Leopard is OSX 10.5.8. You have two alternatives right now. One is to stay with Leopard for a while (ultimately you should upgrade) and install iTunes 10.6.3 which is the last version to work with Leopard. This should work with iOS6 on an iPhone4. The other is to call Apple and order OSX 10.6 (Snow Leopard) and upgrade the computer to 10.6.8 which will allow you to run iTunes 10.7. The caveat is we know nothing about which computer you run and if it even can run any system higher than Leopard.
Here is iTunes 10.6.3
iTunes 10.6.3 - http://support.apple.com/kb/DL1575
If you want to try upgrading:
Get more information about your computer. Go to the Apple in the upper left corner of any window, then "About this Mac" and "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present). If it says something about Intel or Core Duo or Core 2 Duo in the processor you can upgrade to Snow Leopard (assuming you have sufficient RAM/"memory"). If it says PPC or PowerMac, you cannot.
Kappy 08/2012 post on upgrading to Snow Leopard, then Lion or Mountain Lion - https://discussions.apple.com/message/19401628 - including how to get Snow Leopard and Lion since Apple removed them from the online store.
It would help when posting issues here if you would state exact error messages you see. "It's still not working!" while a description of the situation does not speed us to a diagnosis of the underlying issue.

My phone is dead (no it is not the battery). It suddenly stopped working. I tried pressing the on/off button to no avail. What is up with this?

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