MY PRINTER WILL NOT STOP PRINTING

Question

I have a brand new HP 309a wireless printer.  I am using it with a USB PORT.   I downloaded something from a PDF file and the printer will not stop printing.  I rebooted the computer, I disconnected the printer for an hour and when I turned it on it resumed   I hit the cancel button, the display reads "print cancelled" and then it reads "now printing."  When I attempt to use the printer to print something else it reads "busy."  HELP.
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Answer 1

Hi,
Disconnect the  USB cable and follow the below steps  to restart  the spooler service.
Click Start (Windows logo) >> All Programs >> Accessories >>
Right click on  Command Prompt and open it as Administrator ( choose run as administrator)
Enter the below command in black window and hit enter key..
net stop spooler
That will stop the spooler service.
Then enter the below command and hit enter key to start the spooler service
net start spooler
That will delete the current print comment and the  things in print queue.
Press the widnows key and R key on the key board to open run window ( Click on Start >> Run).
In run window  enter services.msc and click Ok.
That will open services window.
From there double click on the print spooler service.That will open a new window.
Click on Stop button to stop and then click on start button to restart the spooler service.
Make sure that startup type is : Automatic and Service status is : Started
Click on Apply and Ok to close the services window.
If the issue resolved,
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Saul
Tech Support Eng.
HP