My products are not showing up in my account prior to 2012 - is this a new issue?

Nothing is showing up in my account prior to 2012. When I call Adobe, they can see all my products (from 2000 on) but I can't. I used to be able to. I've called 2x and haven't gotten any resolutions. Does anyone know what's going on with this?

Hi Jeff,
Exactly - I do not see them under my account. I have already deleted history, cookies, etc., had my password reset 2x and tried 2 other browsers. I have all my serial numbers that I've saved at home.
The problem is that I do not see any of my products beyond 2012. I only see a few under orders. I don't see any that should be registered.
I'd attaching a couple of screenshots so you can see what I see (serial #s and personal info covered up with gray boxes). I should be able to, right? I used to  be able to. This happened 2 years ago as well and finally someone fixed it. Obviously there should be a lot more listed.

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