My Recent Repair Order Experience

My computer under warranty has been shipped away two weeks ago on July and was recieved on July the 17th. About Until this week, Tuesday the 3rd of August I had received an email from the Customer Relations Department because they were unable to reach me. As It turns out for some odd reason I am not able to receive calls from anyone. The next day the Case Manager tried to call my phone again however my phone was still broken.The Case Manager emailed me notifying me that she was qunable to reach me. I gave her a new phone number to call the next day, August 4th.
The next day she called the working phone number we discussed about my computer. As it turns out technicians found a different issue wrong with my laptop, besides the charger port. Apparently they found something wrong with the RAM, which I had no clue I had this issue. The Case Manager then told me it would take $192 dollars to fix it, or get a replacement laptop for $500! I am like this is incredibly expensive and never knew the repair wasn't free.
Back then when I was ordering the shipping material box, I was using HP Chat Support to help place the order. They told me that the repair was going to be free, I'm like "I have a warranty I have nothing to worry about." Fast forward to today it wasn't free, yet I Still payed. I'm a little confused about what just happened was the warranty supposed to give you free repairs? I don't know what to think of this. Is this OK?!

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Hello I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair. Following my issue relating to a

Hello
I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair.
Following my issue relating to a blank screen 2 weeks ago, your advisor arranged for my iMac to collected by Amsys, for repair and return, this was done and it was returned to me last Tuesday, onWednesday I set up my iMac again and instantly realised I had problems, much worse than before. I called Amsys to inform them of the issue of the computer being very very slow and unable to open iPhoto and pages, and document listing would not show up, plus I had no sound on the mac.They informed me that they had only replaced the video card and what they had done would have not affected the computers performance. He suggested I reinstall OSX again which I did, but this made no difference to the programs, so I called you.
Your technician on the phone was very good as they have always been, and made an appointment for me to go into the Milton Keynes Apple store the next day at 1 pm, which I did.
The gentleman on the Genius Bar was very good and was able to run tests on the iMac in my presence, and diagnosed immediately an issue with the sound problem, and advised me that this could not be fixed while I wait and I would need to leave it for repair. I made him aware of the previous repair, and he was able to see via your system, the list of logged issues I have had with this since purchasing in September 2012. I'm sure you can see from the way you record all calls and issues the problems I have had.
Today I called to ask if my iMac would soon be ready for collection, I was told the repairs had been completed and it was being tested. However to my dismay, I learned of another serious issue relating to the repair carried out by Amsys. I was informed that 6 screws were missing from the the iMac internally, which caused me much distress and concern, they also told me I had to wait even longer as the screws had to be ordered and installed on arrival before I could collect it.
My issues here are: I trusted the Amsys repairer as it was arranged and recommend by you, it is very evident they are not competent to repair, as they have caused more problems with my iMac on its return, despite enclosing a checklist, fully ticked showing everything working well, it clearly wasn't ! Plus the issue of missing parts (screws) during the repair, I have already expressed my disgust with Amsys, by email and had a response, within the hour, apologising and told me they were looking into this.
This where I stand on this, I have not had my iMac for almost two weeks and I do not know when I will get it back. I'm also very worried about what other damage has been caused by Amsys and the quality of my iMac now. I want to know what you, Apple is going to do about this ? I have already been very inconvenienced by this and until now I have been a very loyal apple customer with 2 iPads, and 4 iPhones in our household, not to mention the iMac.
I feel I have been very let down by this experience, on my iMac, which cost a lot of money, I have also lost a lot of money with lost work and unable to carry out my business without it, and I will be seeking compensation.
I trust you will take this complaint seriously and pass it to the relevant department for action.
Yours sincerely
Des Withey
Sent from my iPad
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Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
GOOD LUCK!
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Issue in triage codes in reactive repair order

Hi,
I am working on service module of SAP CRM 5.0 system. When I create a service order for reactive repair, I am able to add a few triage codes for items.
when I try to create a confirmation order for the same reactive repair service order, the triage codes mentioned in Service order are not getting copied to the confirmation order.
If any one had experience on such kind of issues and could guide us through this, please respond back to me.
Waiting for your valuable suggestions.
Regards,
Lakshmi.Y

Hi Santosh,
Thanks for the reply. My scenario is I am getting the material from customer for repair. So I should create repair order w.r.t service notification. After creating repair order, I should create return delivery (LR).
In this scenario i don't have service material. If material no 1808 is delivered to the customer, I need to get the same material back to the plant for the repair.
If IRRS is not the right item category what is the right item category.
I dont have any serviceable item. In my scenario IRRS is not serviceable item.
What should be the setting for VORP (Repair processing). Any idea?
Is this configuration is right? Please suggest.
Thanks,
C Chaitanya

Issue in creation of new line item in repair order-Reg

Hi all,
I have a query in Service Management Module of SAP while working in standard IDES System.
I followed the procedure given in the IDES material.
As per the standard system the fourth line item in the repair order should be automatically created, once the service order is technically confirmed and completed. In my case iam able to get the first three (Item Categories - IRRS,IRRE,IRRP) line items but even after completing the service order technically iam not gettin the fourth line item (IRAL). Only based on the Fourth line item we can create the Outbound delivery for the repaired item. After that the billing process need to be processed. My query is how to get the fourth line item automatically in the repair order after i technically complete the Service Order.
To brief you on the entire process that i have followed:
1. The QM Check need to be activated for the material.
2. Creating the Service Notification and the repair request.
3. Posting the GR of a piece of equipment to be repaired.
4. Processing the technical check.
5. Displaying the repair request and the service order.
6. Editing the Service Order.
7. Processing and Confirming the Service Order.
8. Technically Completing the Service Order.
9. Delivering the Repaired Piece of Equipment.
Then Comes the BILLING.....
In the above, after the eighth Step the Fourth Line item will be created automatically created but it DOESNT....
regards
Venu

Hi ,
Review your repair procedure and copy controls defined for this stage...mya be some thing is missing over there causing this behaviour.
As you told completion of Service order will determine the last item and enable us to delivery the item to customer...
Thanks,
sudhi

Service order creation using bapi with repair order number

Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
The plant should be 0260 with storage location wh01 and item category ZRRE
Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.

Hi prakash,
Thank u for the BAPI
But an error is being displayed saying that the REFURBISHMENT ORDERS CANNOT BE PROCESSED USING BAPI.
ERROR DURING PROCESSING OF BAPI METHODS.
This is while u pass the order type as either ZM03 or SM01or SM02 or SM03.
pls help me on that.
thanks and regards,
Vijayb.

CRM 7.0 Repair Order: goods receipt against order stock

Hi gurús,
We are implementing CRM 7.0 Service and one of our business processes is Repair Order. We have done almost all customizing following Note 806768.
We have our repair orders replicated in ERP, where logistics processes take place without problems as far as we do not set special stock indicator to order stock at level item, therefore receiving and issuing products to be repaired into unrestricted stock. Processes are correctly updated in CRM.
The problem comes when we try to use order stock, as mentioned in SAP Help. Return to repair enters into unrestricted stock, even though it is supposed to entry order stock, with movement 653-E (Schedule categ. IR). When we try to deliver repaired product, movement 601-E (Schedule categ. IA), we are getting errors, since there is no order stock, and return and deliver are managed with two different item positions.
I suppose this is a logistics issue, not a CRM problem, but I would like any advice in case anybody has already dealt with it.
thanks in advance and take care.
Pablo

What resolution did you get for this issue? Did you do an enhancement?

Issue while creating repair order via IW52

Hi All,
I am facing an issue while creating a repair order from Service Notification.
In IW52 for service Notification , we have option of Create repair order in Action box of service notification, when i am clicking that i need to enter the sales order type.. when i am selecting standard order type KD01 or any other it is saying that
1)Order type KD01 does not have the sales doc. identifier "repair"
Message no. QM127
Diagnosis
You entered an order type that is not assigned to the sales document identifier "F" or "G" = repair order.
Procedure
Enter an order type that has the sales document identifier "F" or "G".
Where can we see sales document identifier in config ?
2. I would like know is there any setting where we can give default sales order type to service notification type ..
regards
giri

Dear,
Thanks for your inputs. It will be great help if you can let me know the below :
1) Diff between Repair order, spare parts order..
2)I happened to create a service order from a sales order following IDES Model for CS -4.6C / the service order type created is SM01 is created and my sales order type is OR .. now my question is there any setting where we assign Service order type to sales order type ???
Note :- In OIOL Tcode for SM01 Order type i have IRC Sales order document type linked ..
regards
giri

Repair orders using SD_SALES_DOCU_MAINTAIN

Hi all,
I'm trying to use the FM 'SD_SALES_DOCU_MAINTAIN' for creating repair orders. On runing the progrma i'm getting the following error message <b>'Only quantity 1 AU is allowed (Item 000010)'</b>.
I'm attaching my code here. If any one has worked on this FM before kindly guide me.
REPORT Z_REPAIRORDER_CREATE.
DATA: header_data         TYPE vbakkom,
      header_datax        TYPE vbakkomx,
      header_out          TYPE vbak.
DATA: item_data           TYPE vbapkom   OCCURS 0 WITH HEADER LINE,
      item_data_out       TYPE vbap      OCCURS 0 WITH HEADER LINE,
      item_datax          TYPE vbapkomx OCCURS 0 WITH HEADER LINE,
      partner_data        TYPE vbpakom   OCCURS 0 WITH HEADER LINE,
      return_data         TYPE bapiret2 OCCURS 0 WITH HEADER LINE,
      schedule_data       TYPE vbepkom   OCCURS 0 WITH HEADER LINE.
DATA: v_menge_g           TYPE vbapkom-menge_g value '1',
      var                 type vbapkom-zmeng   value 1.
*----Header data
header_data-auart = 'ZCOS'.
header_data-vkorg = 'SIPL'.
header_data-vtweg = '60'.
header_data-spart = '20'.
header_datax-auart = 'X'.
header_datax-updkz = 'I'.
header_datax-vkorg = 'X'.
header_datax-vtweg = 'X'.
header_datax-spart = 'X'.
*----Item data
item_data-posnr   = '000010'.
item_data-matnr_g = '000000000148670245'.
item_data-menge_g = v_menge_g.
item_data-zmeng   = var.
item_data-zieme   = 'LE'.
item_data-matkl   = '138'.
item_data-werks   = 'MUM3'.
APPEND item_data.
item_datax-posnr   = '000010'.
item_datax-updkz   = 'I'.
item_datax-matnr_g = 'X'.
item_datax-menge_g = 'X'.
item_datax-zmeng   = 'X'.
item_datax-zieme   = 'X'.
ITEM_DATAX-MATKL   = 'X'.
item_datax-werks   = 'X'.
APPEND item_datax.
*----Partner data
partner_data-posnr = '000000'.
partner_data-parvw = 'AG'.
partner_data-kunnr = '0000680818'.
APPEND partner_data.
CALL FUNCTION 'SD_SALES_DOCU_MAINTAIN'
EXPORTING
   i_vbakkom                       = header_data
   I_VBAKKOMX                      = header_datax
   WITH_COMMIT                     = 'X'
   I_CALL_BAPI                     = 'X'
   SUPPRESS_AVAILIBILITY_DIA       = 'X'
   STATUS_BUFFER_REFRESH           = 'X'
IMPORTING
   E_VBAK                          = header_out
TABLES
   IX_VBAPKOM                      = item_data
   IX_VBAPKOMX                     = item_datax
   IX_VBPAKOM                      = partner_data
   RETURN                          = return_data
Thanks in advance
Warm regards,
Roshan Basheer

Hi vijaya dasu,
Thanks for your reply; but 'LE' is the internal format for sales unit 'AU'.
Regards,
Roshan

BAPI_ALM_ORDER_MAINTAIN is suddenly creating Repair Order Reservations

Hi,
I am seeing a Material Reservation getting created for a Follow-Up Material on a Service Repair Order when using the function module BAPI_ALM_ORDER_MAINTAIN. We have a Custom application that uses this BAPI and it seemed to be working fine until last week when we applied a Serivice Pack. I think it has to do with the Parent Material is desiganted as a Discontinued Item in the Material Master and has the Material as a Follow-up Material value. I am just curious as to why this was working prior and if anyone knows that this might have been changed in the Service Pack and if maybe there is an OSS nOte that might apply or if this is just STD SAP logic?

solved deleting some implemented by customizing
and re-create there check by program

Error while creating the repair order

I am getting an error when the repair order automatically creates the services it giving the error...."No entry for plant 1200, service object 01 CSREPAIR in table T399A" So please can any one tell me that why its performing like that?
Thanks
Mohsin

You have to maintain entries in transaction OISD for the service material in order to generate the service order automatically.
thanks
Bala

Billing issue with repair order(RA)

Dear Experts,
I am getting the following two errors while processing a repair order type RA for product swap (no repairs),using 101 Accept repair stage in repair procedure for creating a credit memo (as per client's req).
Is tehre a work around, please suggest.
Error 1: 0196000023 010000 Billing not possible because repair is not yet completed
Technical data
    Tech. data details
     Client                                 100
     Group Number
     Sales Document Number                  0196000023
     Item Number of the SD Document         010000
     Schedule Line Number                   0184
     Counter in Control Tables              00
     Message Identification                 VF
     System Message Number                  184
     Output Type                            E
     Message Variable 01
     Message Variable 02
     Message Variable 03
     Message Variable 04
     Group Type                             F
Error 2: 0196000023 020000 The item is not relevant for billing
   Technical data
Tech. data details
Client                                 100
Group Number
Sales Document Number                  0196000023
Item Number of the SD Document         020000
Schedule Line Number                   0044
Counter in Control Tables              00
Message Identification                 VF
System Message Number                  044
Output Type                            I
Message Variable 01
Message Variable 02
Message Variable 03
Message Variable 04
Group Type                             F

Dear SAP Experts,
We are implementing SAP CS for our customer and I faced the same error while Billing the Repair Order. I had made an error in assigning the Transfer of Requirements correctly to each of the item category in the Repair Order.
By SAP standard, the status of the main item of the Repair Order will be changed to "Repaired" as soon as the Service Order is Technically Completed (TECO).
I had wrongly assigned the same Requirement class to both the main item and also the repair item. So the system was expecting there were 2 service orders created for the main item and the repair item. So when I TECO'd the actual Service Order, the main item status was changed to "Partially Repaired" and not "Repaired".
So I corrected the Requirement class, and assigned the class SE to the main item and the copy of Requirement class 204 to the repair item.
This solved the issue and once the service order is TECO'd the status of the main item in the Repair Order changed to "REPAIRED".
Then I was able to invoice the Repair Order without any issue. So please check the requirement classes assigned to each of the sub-items in the Repair Order.
Thanks,
Siraj

Repair Order Process - o/b delivery from PO, need copy routine

Hi Experts,
We are configuring repair order process and while creating o/b delivery to Vendor from PO, need to check for GTS message and should be blocked that document for further processing in ECC. For SO to o/b delivery working fine using include program RV50B901 (routine 901, document type OR to LF, item category TAN). It is copy of 101 routine and added GTS code to block the documents in ECC if GTS is blocked for compliance checks.
For o/b delivery from PO, document type NB with item category L (subcontracting but in copy control, I don't see LB to NB rather LB to DL. Is it correct? I put a break point in routine 901 but it is not hitting that routine. Where can I look at to find correct routine to include GTS code?
I really appreciate your reply.
Regards,
Manohar.

Hi Manohar,
This is not really a GTS question, is it? You should ask in the MM forum.
Regards,
Dave

The System shows an Error while creating an Inhouse Repair Order

Hi Experts,
I am facing a problem related to An Inhouse repair Order. when i create an order the system shows me two errors
1. An error occurred in system during account assignment
2. An error has occured in the system while copying the document
What could be the possible problem with the order....
any help will be highly appreciated.....
Thanks in Advance.....

Hi vickee.sehgal ,
Can u please provide inhouse repair configuration settings in crm 7.0. I have requirement on this,i am not able to find relevant best practices.
Thanks & Regards
kishore kumar

Change Higher Level Item of the Sub-Item in Repair Order

Hello
We have a in-house-Repair order created from Compliant.
This repair order has main Line Item of type 'Repair Request' having Item no 1000.
From this Line, we are creating new main lines 'Return for Repair' 1001
and 'Diagonsis' lines 1002 through Actions(appearing as buttons on the Items Assignment Block).
Both these lines have Higher Level Item as 1000.
From the Diagonsis 1002 line, we are generating new Debit Memo line 1003(higher as 1002 ) by selecting a new button . This is billable and to be charged to the Customer in ECC.
How do I change the Parent/Higher Level Item value from 1002 to 1001(Return for Repair) for charging the Customer.
I found an action used for generating the Debit Line in CRM.
Please advice on how to achive this functionality.. Is this possible ?
Cheers
RJ
Note: I am new Tech Guy in Service area.
Edited by: Remo J on Jul 30, 2011 11:00 PM

Hi Remo,
Did you implement the in-house repairs completely?
Did you also work on ECC billing and controlling integrations?
would really appreciate your response on this.
Regards,
Itisha

Issue in Repair Order

Hi Guru's,
I am replicating the repair order scenario. I am trying to create repair order of document type RA and i did the configuration setting for item category IRRS to be coming for repair order.
In this scenario, System is throwing the error material does not exists for the plant. But this material is used so many times. I doubt that there is some issue in repair procedure (t-code--vorp). and what is the right item category(is it irrs or irrp or any other.)
in this scenario i am creating repair order and creating return delivery so that the stock will be coming to my plant for repair. I am not giving any loan item to the customer. Please let me know what is the right requirement type and requirement class.
Please suggest the solution for my repair scenario.
Thanks,
C Chaitanya
Message was edited by: G Lakshmipathi
Please use the subject effectively and avoid using "Please Help", "Urgent" etc.

Hi Santosh,
Thanks for the reply. My scenario is I am getting the material from customer for repair. So I should create repair order w.r.t service notification. After creating repair order, I should create return delivery (LR).
In this scenario i don't have service material. If material no 1808 is delivered to the customer, I need to get the same material back to the plant for the repair.
If IRRS is not the right item category what is the right item category.
I dont have any serviceable item. In my scenario IRRS is not serviceable item.
What should be the setting for VORP (Repair processing). Any idea?
Is this configuration is right? Please suggest.
Thanks,
C Chaitanya

My Recent Repair Order Experience

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