My screen is frozen. I cannot even turn the phone off? Any ideas?
My screen is frozen. I cannot even turn the phone off to restart it. Any ideas?
Hi MexTex!
I want to make sure your screen is "thawed" and no longer "frozen." Did the tip from breezex help with your issue? (Thanks to breezex!) Please let me know if you are still having this issue, I'm happy to assist further!
Christina B
VZW Support
Follow us on Twitter @VZWSupport
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Can someone help me - my Iphone 4s has frozen I cant turn the phone off as the power button is stuck and the screen is frozen.
What would you like us to do? We can't unstick it for you.
Bring your phone into Apple for replacement. -
While using my Iphone 5, all of a sudden black and white stripes where on the screen. I have tryed to turn the phone off and on again, but there are only the stripes. I can't use it, and nothing happens when I push the buttons. Can someone help me?
Try resetting your phone, hold the home and sleep/wake button down until the apple symbol comes up, then release. If that doesnt work, you may have damaged your phone and need to take it to an apple genius bar.
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My iphone 4s screen is frozen, i can not shut the phone off, can not answer the phone or texts,
Reset, hold both home and power buttons until the iPhone begins to start. Usually takes about 10 seconds. Just keep holding both buttons.
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I am having trouble with my ipad. When I turn it on the message that I have not backed up my iphone appears on the screen. I cannot get rid of it or acces anything. The screen is frozen. I cannot even turn it off.
Hello Juno2162,
Thank you for providing the details of the issue you are experiencing with your iPad. I recommend following steps in the tutorial below to address an issue like this. I think the step to reset your iPad may be particularly useful in this scenario:
To reset iPad, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
You can find the full tutorial here:
Frozen or unresponsive iPad
https://www.apple.com/support/ipad/assistant/ipad/
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I was opening up an app, and the ipod changed to a black screen, with a line of white on the bottom. It is backlit. It is also 'stuck' like this. It will not respond to pressing any buttons - it won't even turn off!!! What really *****, is that it's only 2mths old!! (8GB touch)
HHEEELLLPPPP!!!!!!!!!Thankyou ckuan - but the laptop that this particular iPod is attached to - is currently in the fix it shop after being stood on!!
After much frustration, the battery finally died - I left it to recharge for 20hrs, and it now works fine - thanks for your quick responses! -
After the iOS 7 update my iPhone 5's touch screen is unresponsive some times ,can't even open the lock screen , I had to turn the phone off and turn it on again ,any solutions ?
Hello kumarsenthil210317
Check out the article below to start troubleshooting issues with touchscreen response.
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
Regards,
-Norm G. -
i have updated my itunes but when im restoring my iphone 5 phone it keeps coming up with 'unknown error occurred (3) please help as i cannot even turn my phone on now
Hello there, BundyA.
Error 3 is usually associated to security software settings. The following Knowledge Base article provides some great information and links for troubleshooting the issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
This section should prove useful:
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
i was updating my iPhone and it is stuck. It won't complete the update and I cannot turn the phone off or use it at all. How can i get it unstuck?
i'm wondering if i can use my macbook pro to override the update that is incomplete.What does this have to do with Classic operating systems? They won't run on a Macbook anyway.
I've asked this thread be moved here:
Using iPhone -
The light on the back of my phone will not turn off, even when I turn the phone off. Help?
The light on the back of my iphone 4s will not turn off. Even when I turn the phone off the light stays on. Can someone help? I did notice that the camera on the back has a little bit of moisture. (I have 3 small kids).
You will need to have the hold switch replaced.
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While downloading the latest IOS update to my iPhone 4S, my phone went into a frozen state with the update 2/3's complete. It's remained like this for the past 12 hours. I can't turn the phone off, and I can't connect it to iTunes. Anyone know what to do?
If the place of purchase does not have a 'Lemon' policy (three replacements = refund or complete exchange), sadly you are out of luck.
And Apple themselves do not have any power over what policy a reseller uses. You can call Apple Care and have them replace it, but the odds are you would probably get a standard replacement again like has previously happened. I'm pretty sure Apple holds their own sort of 'Lemon' polocy where if it's been replaced three times through them they'll swap it out for a brand new phone. Not 100% sure though, best bet is too call them again.
And it ***** getting a response like that from their support personel, but hey, they can't all be that bad can they? I'm sure if you plead your case they'll try and help out. I've dealt with them in the past and had one or two people that rubbed me the wrong way, but most of them have been a great help and kept me a happy customer, haha.
Regards,
ThatGuy -
I updated my 4s to IOS 8 and now it won't automatically connect with my Ford SYNC. I have to turn the phone off and then on again for it to connect.
Why is this? My husband's 4s is still on IOS7 and it still connects automatically.I do not know if this will help.
For a limited time Apple will allow you to downgrade to 7.1.2. Hurry do not wait.
See brownox second post here:
Are there known problems with hdmi screen display and iOS 8?
and
http://www.gottabemobile.com/2014/09/17/downgrade-ios-8-to-ios-7/ -
My problem - when syncing and error messages comes up: iTunes could not sync calendars to the iPhone because an error occurred while margin data." I've tried turning the phone off and back on, & tried both USB ports but get the same thing. What can I do next since it doesn't give me even one clue as to what the error would be?
Before I started to resync calendars one by one as suggested in the troubleshooting article, I remembered something that came up in a sync when I first attempted : a 'which one do you want to keep' message about a repeating calendar event, which came up with three options, one from Calendar, and two from iCal on the phone. I deleted that event, then went through the calendar resync one by one, and all seems OK now.
In Music there is a way to find 'ghost' items that show up as grayed-out on the menus, so that you can try to reassociate or delete them. It would be nice to have a similar way to work with Calendar!
Thanks for pointing me to the right article. -
my iphone 4 home button is not working anymore. I have to turn the phone off and on again to access an app. When turning it on it immediately goes to voice control. I cannot get out of this. I have checked and updated the software and finally reset the phone. All this has left me with the same problem. Any ideas???
Voice Over Fix
Settings > General > Accessibility > Voice Over > Off
Or,
Press the Home Button 3 Times
Now...
Reset your phone:
Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release the buttons...
The Basic Troubleshooting Steps are:
Restart.. Reset.. Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414 -
Iphone 5 not charging but will power on if you turn the phone off
Hi, for a couple of weeks now the connection on my iPhone 5 has been bad when trying to charge. It would constantly connect and then disconnect straight away until you got it into a very still position where the cable or the phone would not be touched. Now the phone has stopped charging altogether. I have checked the charging port to see if there is any lint but there is none in there. The strange thing is that if you turn the phone off, and then plug the cable into the phone it recognises it and then will turn on. Anyone else had this problem or know of a way to sort it? I have got a genius bar appointment in the next couple of days but will have to go without a phone until then, and it is also out of warranty so I assume apple will try to make me pay for it if it needs fixing.
Thanks.Just incase anyone else is having similar issues, I took the phone into the apple store today and the guy said that it wasn't the charging port, the battery is operating fine but something was going wrong, wouldn't tell me what just asked I paid £210 for a replacement phone. Took down to a local gadget repair shop and they sorted it out for £25 as it was the charging port that was broke now phone is working fine again. I get the impression that apple must have known it was a charging port problem because the other place which isn't even an apple shop found it in a matter of minutes. Shame that apple have to be so greedy sometimes because in the past they have been excellent for me.
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