My story so far...

Hello,
This is my story: I got my first ever Mac in July 2009, I was excited and couldn't wait for it to arrive. I was totally new to the system then, I had only ever touched a Mac once in my life at PC World, and that was only for a minute. So, I got my Mac, set everything up and I was exploring on the new things I could do. Then the problems started...
I started to get beachballs every few minutes due to a hard drive issue, as I read on here. I had never seen the beachball before until then. I rang Apple Support and they suggested to remove my preference files, caches, run permissions check, run hardware test etc. I asked about what I would have to do if the system needed to be repaired, they said you'll have to take it to an ASP. What the heck? When my Toshiba breaks down, next day I get a DHL van on my door to collect my laptop, and these guys want me to take it to them?!?. Obviously, I'm not happy. The deletion of the preferences had made the problem a bit better, but I still kept on getting beachballs every now and then. I decided to reinstall as I had nothing to lose. The problem was still there, but it was very infrequent, then it just stopped altogether. Then came Snow Leopard...
I got my Snow Leopard copy on launch day and did an upgrade as I didn't want to do a clean install. I was impressed at first, until I timed the boot up times, boot times were slower than Leopard. I also got beachballs more often and it didn't feel as fast. RAM usage is also pretty high, with only 1.5GB/4GB free after bootup. Now today, I woke up to even more horror, my time had reset, my firewall had reset, my keychain wasn't working properly, and everything was so slow.
Now, remember, this is my first Mac. And so far, my experience hasn't been the best of experiences.
Right now, at this point, I just feel like giving up the Mac switchover and moving back to Windows. I really don't wanna do this. So I'm asking you, what can I do to fix these problems? I don't want to reinstall because Time Machine won't let me backup to a FAT hard drive.

thepcgenius wrote:
I started to get beachballs every few minutes due to a hard drive issue, as I read on here. I had never seen the beachball before until then. I rang Apple Support and they suggested to remove my preference files, caches, run permissions check, run hardware test etc.
Good, but, they could have done more.
... but I still kept on getting beachballs every now and then. I decided to >reinstall as I had nothing to lose. The problem was still there, but it was >very infrequent, then it just stopped altogether.
This is good news since you decided to move on to Sno.
Then came Snow Leopard...I got my Snow Leopard copy on launch day and did an upgrade as I didn't want >to do a clean install. ... Problems back, even worse ....
Unfortunate. Did you make any preparation for moving to Sno such as making a bootable clone on you Leo install on an external drive?
For now, I would try [resetting your SMC|http://support.apple.com/kb/HT1411]. Then, not everything or nothing probably will be fixed. You, then, in all likelihood will need to [reset your PRAM and NVRAM|http://support.apple.com/kb/HT1379?viewlocale=en_US].
Right now, at this point, I just feel like giving up the Mac switchover and >moving back to Windows.
There is no reason to take such drastic action yet. You'd be better off to work with Sno and install some Version of Windows on your machine using Boot Camp.

Similar Messages

FCserver .... the story so far in the Profession arena

well thought I would spread the love and tell you my story so far...
The Kit
10 x 8 core MacPros - 8 Gig Ram - 4 GB Fibre network - 40TB storage.
The Brief
We have a collective library of "mood elements" kind of like Getty (by the way are the best footage library we have used)
We also have over 6TB of indexed HDV files for a major travel company.
With over 25,000 Mood tapes and over 10,000 HDV files I decided that we were ready for the onslaught of FCserver, I set up all the macpros and decommissioned a Dual 2 - 4GB ram PPC, installed 105 server on this old dear (this also has fibre but only 2GB/s card and spf)
Before completely blowing my head off I decided to 'slightly wound myself' by installing it on a MacBook Pro to navigate around the Lookup menus, metadata fields etc - by the way this was the best thing to do, as I would travel back on the train at night it would allow me to log on (yes you need a IP address and internet for it to work)
Helpful hint 1 - get a sharpened HB pencil and writing pad - write down in columns, Look Ups and their metadata ie "My Edit Suites" then Edit 1, Edit 2 etc - write as much information as you can
The create a new field called My Edit Suites, this field will allow you to allocate the correct look up.
Helpful Hint 2 - DECIDE YOUR WORKFLOW !!!!! Man alive this is the so important, if you have a SAN (like us) I created a Folder called FinalCutServer, in there is where everything will go, in here create "watch folders" these can be anything ----- we have about 10 folders each to a part of our business, ie MoodTapeFootage, XXXXXtravelFootage etc. coinsiding
Install !!! - point your Proxie and media folder set up to the FinalCutServer folder - there it will create Library, Media, Watcher & Bundle plugins ! for the love of god don't mess with these bad boys
So off I went installed, set up metadata info Created new sub folders in the library folders that matched the watch folders, this will make it easier to media manage later, I created watch folder alerts that would transcode the files then move them to the subfolder - happy days.
Opened the java app and in admin settings set the compressor cluster to the FinalCutServer Cluster Pig ( this is the cluster I set up by starting ll the edit machines and allocating 2 services per machine, in theory I should have 20 processors available to me.
Set off with just a few jobs - WOWZER - super quick and done, buy the way the Jobs window takes me back to Telestream FlipFactory - so I am excitied all proxies are working and away we go ....... Do I drag the 24,995 over ! **** no
When I drag 100 jobs over it pumps away - at this stage I am relising a Dual 2 PPC is just not cutting the mustard, in activity window everything is pushed to the roof,
I am constantly force quitting the Compressor service via activity window and popping back over to the jobs window to see the jobs start again, I also need to go into System Prefs, FCserver and stop the service and start again.
So my research shows if your going to back catalogue stuff - all our files are correct media formats ie AT, WMV, GET A BIG BOX a 8 core xserve with ram will be your friend, PLAN PLAN PLAN - TEST TEST TEST and just when you are ready load the IT Gun, clock the lever and then tell your staff - "you all good to use that funny icon on your desktop" turn around and walk back to your desk, and wait for the phone calls !
Signing off - Broadcast IT Guru.

Hi,
Today I gave up. The wireless side of the router goes off after 10 minutes or so. A reboot brings it on again and it then works okay for the rest of the time (can be on for hours) However, I do not want to leave it perminantly on so I have returned it to the shop where I bought it and changed it for a different make.
Regards,

WRT54G2 - The story so far

I have closed the thread "WRT54G2 setup and using Linksys software", even though all is still not well, in order to create this summary here in the hope it will help others.
The story so far:
Following problems with the installation of the WRT54G2 router and the Linksys EasyLink Advisor Software I have:
1. Downloaded and installed the firmware update 1.0.03.
2. Followed all the instructions for setting the router back to factory defaults.
3. Reinstalled the router and the Easylink software.
For some reason on my Avanti Satellite set up the browser address to get into the router setup is 192.168.0.1
I can get to the setup using the Easylink software but I can't use a number of the other options (like wireless security) as they still give the error message “Exception has been thrown by the target of an invocation”. Nice though the idea is in its present state the software has limited use so I have removed it.
I have set up the wireless section via the browser.
So where do I stand now? The router works, however, after about 10 to 15 minutes the wireless section simply disappears. A scan for it shows it no longer exists. My wireless printer is also not available even when connected via the LAN.
The cure is to turn off the router for a few seconds then reboot it. It then works okay for as long as I leave it on. If I turn it off for a long period (overnight) then it will always fail to operate after 10 to 15 minutes, again, but okay for the day after a reboot. Very odd!
I have done more resets, reboots and reinstalls than I have had hot dinners but still end up with the same problems.
For interest I am using a laptop with a Celeron (1.4GHz), 1.5 GB memory, and an ATi mobility Radeon 9700 graphics card and Windows XP home with SP3.
I hope this helps others and someone can up with a cure for the routers odd behaviour.
Regards

Hi,
Today I gave up. The wireless side of the router goes off after 10 minutes or so. A reboot brings it on again and it then works okay for the rest of the time (can be on for hours) However, I do not want to leave it perminantly on so I have returned it to the shop where I bought it and changed it for a different make.
Regards,

BT Infinity, the story so far

For some odd reason my speed drops dramatically as soon as it hits 12.00am and as I play online poker late at night its a real pain. Also yesterday my HH disconnected and re-synced about 50 times all through the day and evening.
I'm guessing all of the above is normal as I am still in my 10 day trainning period. Just hope is steadys out in the next 5 days as I have had bad experiences with BT in the past with their BT Total Broadbad back in 2006-2007 and don't want to go down that road again.
Will keep ya updated
Day 1
http://i159.photobucket.com/albums/t156/conman33158/BT%20Speed%20Tests/Day1.jpg
Day 2
http://i159.photobucket.com/albums/t156/conman33158/BT%20Speed%20Tests/Day2.jpg
Day 3
http://i159.photobucket.com/albums/t156/conman33158/BT%20Speed%20Tests/Day3.jpg
Day 4
http://i159.photobucket.com/albums/t156/conman33158/BT%20Speed%20Tests/Day4.jpg
Day 5
http://i159.photobucket.com/albums/t156/conman33158/BT%20Speed%20Tests/Day5a.jpg
http://i159.photobucket.com/albums/t156/conman33158/BT%20Speed%20Tests/Day5b.jpg
Day 6
http://i159.photobucket.com/albums/t156/conman33158/BT%20Speed%20Tests/Day6.jpg

Yeah mate, that's why I never bothered raising a fault, only if it disconnects and dosen't come back on then I will. Aint had any disconnections today so far so fingers crossed, just a bit baffled about the big drop in speed at midnight, as soon as the clock hits 00.00am..BANG! 3-5 mb and a lot off page refreshing. Maybe they think thats my peak time....lol. I'm not a big user either, I have downloaded 60gb so far and thats just because it's new and I'm having a ball with the speed but now slowed down and still well within my 300gb quota before getting limited speed at peak times.
Oh well, I'll see how it goes after 10-14 days and if it's not up to scratch I'll raise a fault. Until then it's not worth worring about just yet

Story so far - 1st 24hrs with Infinity

Just thought I'd post my experience so far, one day after moving from Sky phone-line & Unlimited ADSL to BT phone-line & Unlimited Infininty 1.
Sky-to-BT switch-over scheduled for Mon 18th Nov., 08:00 - 13:00 time slot.
On the day :
- 08:00 : Sky telephone & broadband went dead - as expected
- 10:30 : Contractor arrived (& rather reluctantly agreed to run cabling to connect my HH5 16m away from the master socket)
- 11:30 : Infinity up & running.
- 20:30 : Telephone service back on (with same telephone number).
Other points :
- Estimated speeds, based on post code = 27Mb Down, 6Mb up. Actual (after 24 hrs) = 38Mb down, 7.5Mb up
- New Android tablet connected via 5Ghz wifi is getting 38Mb down and 7.5Mb up (i.e. no reduction over wifi)
- 6yr old laptop connected via 2.4Ghz wifi is getting 20Mb down & 5mb up.
- various devices (iPad, Android smartphone, Q2 cube internet radio) connected at 2.4 & 5 Ghz, all working ok.
- Connected my son's xbox (via ethernet) using "device+function" utility on router resulted in no NAT restriction.
- On-demand working on 2 x Sky boxes connected via ethernet cable (required them to be switched off & on at wall socket to work)
- PS3 connected to internet OK
So, early days but so far very pleased. Hope it stays like this

Just a heads up on my first 5 days of Infinity 2
Installed on time - engineer called first thing from exchange, line went dead for 15 minutes then he arrived and set me up.
No extra cabling required - switching from Virgin ADSL and have a long extenions EJ cable already under the carpet from phone to router.
Was promised speeds of up to 59 down and 17 up.
Have been regularly undertaking speed checks especially at weekend and late eveings when whilst with VM speed died from my max of 14 down and 1 up.
Speed results indicate 75 down and 14 up whenever i have done the test. - That's excellent, of course things might change but so far so damm good.
Router only reset itself once in the first three days.
I do switch it off sometimes and when i switch it back on the lights go; Green, blue for a few seconds, then orange flashing with the thumb sign flashing, thumb sign stops flashing and flashing orange slows down till it becomes a solid light, a minute later it goes blue. (Is all this normal on switching on?)
Many thanks ( I did not expect such a seemless transfer after hearing the horror stories and thanks also must got o VM for the transition as well)
Happy to post here, especially if it helps anyone else.

My story so far, TROUBLES

Hi!
I know there are a lot of complaints about the MBP in this forum, and unfurtunatly this will add to it somewhat, but most of all i am disapointed with the service of Apple's Techincal Support.
So i have a MBP 1.83 gHZ week 12. It has always been unbarably warm, it has the whine, and it has a whining noise through external speakers when connected to a S-video through DVI.
I called Apple Support the first time and i was told that my only options was to take the computer to an Apple service center, so i took it in, had to take the bus for one hour. When i got there the guy was friendly and took the computer in for repair, he could not promise me that the whine would go away but it would become less apparent, said it would become 3db quieter. When i got the computer back it think that the case was uneven in places and the whine was still there, it still had excessive heat and the whining noise through the speakers where still present when connected to a S-Video through a DVI. (there is nothing wrong with the TV or the Speakers as they worked perfectly fine with my PowerBook G4)
I then decided to call apple again a couples of week later, and i was instructed to go to my nearest service center (1 hour by bus away) i told them this was not convinient and i was told that the only thing i could do was to buy an Apple Care Protection Plan, then the computer would be picked up and delivired again. So i decided to do nothing.
Then a week ago the right fan started to make a ratteling sound, quite loud when spinning slowly and fading away as the fan spins up and then becomming louder as the fan reaches higher speeds. I again called apple care and explained two problems Whining noise through external speakers and the rattiling sound. I was told that as i could not hear a whine through the speakers of the MPB there was something wrong with the speakers and they could not do anything. He then put me on hold and told me that there was an investigation into the high pitch sound from the right hand side, i told him it was a low pitch rattiling sound, he then went away and said it would go for investigation and i would here from apple when they figured it out. I then asked as i am leaving the country for 4 months that if, they figured it out, i would be able to get my computer fixed abroad, i was told no, it was a limited warranty and could only get it fixed in the UK. And yet again.. if you purchase an Apple Care Protection Plan it would become world wide. I yet again thanked politely and hung up. Went to read my warranty and it says 1 year World Wide warranty ?!?!
As for the rattiling sound, i would think change the fan, there must apparently be something wrong with it. But perhaps not? Should i expect to hear from them again?
And is one expected to buy an extended protection plan for a unit that has never worked?
Any toughts?
Finally playing WoW on the machine for hours = very sweaty palms !!
MacBook Pro 1.83gHZ 2GB Ram Mac OS X (10.4.6)

thepcgenius wrote:
I started to get beachballs every few minutes due to a hard drive issue, as I read on here. I had never seen the beachball before until then. I rang Apple Support and they suggested to remove my preference files, caches, run permissions check, run hardware test etc.
Good, but, they could have done more.
... but I still kept on getting beachballs every now and then. I decided to >reinstall as I had nothing to lose. The problem was still there, but it was >very infrequent, then it just stopped altogether.
This is good news since you decided to move on to Sno.
Then came Snow Leopard...I got my Snow Leopard copy on launch day and did an upgrade as I didn't want >to do a clean install. ... Problems back, even worse ....
Unfortunate. Did you make any preparation for moving to Sno such as making a bootable clone on you Leo install on an external drive?
For now, I would try [resetting your SMC|http://support.apple.com/kb/HT1411]. Then, not everything or nothing probably will be fixed. You, then, in all likelihood will need to [reset your PRAM and NVRAM|http://support.apple.com/kb/HT1379?viewlocale=en_US].
Right now, at this point, I just feel like giving up the Mac switchover and >moving back to Windows.
There is no reason to take such drastic action yet. You'd be better off to work with Sno and install some Version of Windows on your machine using Boot Camp.

My broadband experience. The story so far....

Hello. I just thought I'd highlight my plight with BT. Issue is still not fixed...see my version of War and Peace below. Enjoy!
On the 15th (after 2+ years of solid connectivity) the hub started flashing green and orange every 20 minutes or so.....
Dec 15: Reported by phone; Diagnosed as hub fault
Dec 17th Replacement hub received
Dec 18th – Reported broadband still bouncing. Was informed further tests would be carried out.
Dec 19th – Called for update. Was informed there was a confirmed fault. An engineer would be sent.
Dec 24th – Engineer visited and installed new MK3 socket and moved hub position.
(Following his visit was unable to dial out on the phone)
Dec 27th – Reported phone issue and continuing broadband issue.
Dec 28th – 2nd engineer visited without correct test gear but confirmed there was a line fault. Said he would ask for a broadband engineer to be scheduled.
Dec 29th – Again informed BT that fault was not fixed. No record of previous engineers visit. Agreed to schedule another engineer.
Dec 31st – Engineer should have visited between 1 and 6 pm. Nobody showed.
Jan 1st – Reported no show from engineer. Engineer scheduled for tomorrow.
Jan 2nd – Engineer arrived (a line engineer). Fixed the line fault (caused by the engineer on the 24th not wiring the socket correctly). Carried out extensive tests and proved the fault was with the line, not internal to the property.
Jan 2nd (PM) – Reported again – Broadband engineer scheduled for the 5th.
Jan 5th – Broadband engineer arrived. Tested internal equipment. Proved line fault. He went to exchange and called from there. Confirmed a card issue. Informed me the card needed replacing or moving to new slot. He informed this would be carried out overnight by exchange engineer.
Jan 6th – Reported issue still happening (broadband bouncing) in the a.m. Called back at 6pm to be informed the engineering team had gone home so could not get an update.
Jan 7th – Call back from the engineering team at 3pm. They were unable to contact the engineer involved as he was not at work the previous day. He would be working tomorrow so update then.
Jan 8th - ?

Hi SteveWard,
Thanks for posting and welcome to the forum!
I'm sorry for the problems you're having with your broadband connection and that these issues have resulted in problems with your landline too.
The community aren't going to be able to help solve this as it'll need direct help from BT. We'll step in to lend a hand until you're sorted. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Thanks
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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My computer and my ipod- the story so far...

If anybody is out there that has a wee bit more knowlegde with computers than me (that wont be hard- im rubbish!!) then can you help with my problem??
I have an ipod mini, have had it for about a year now, but havent use it for about 6 months of that!
I recently went away and my sister got an ipod nano for xmas. She has installed her ipod onto itunes fine and manages to download music etc with no stress. I have come back and tried to use my ipod on itunes but it wont recognise it!
well it does but i cant click on anything, download anything or use the blasted thing! And... i managed to wipe all my tunes off it in the process of trying to figure out whats up with it!!
Basically the main ipod it recognises is my sisters and i have now got all of her stuff on mine!
pllleeaassee help me as i am desperate to listen to some good music!!
thanks lucy.

well done lucy!
sorry, i've been off doing some stuff in some other threads, and only just managed to work my way back to this one.
if you'd like a few more resources on ways to run two ipods off the same computer, these resources might be helpful:
Natalie Beresford: multiple iPod/iTunes installations
How to use multiple iPods with one computer
iTunes: How to share music between different accounts on a single computer
love, b

THANK YOU - b-noir, dmitry, &c. Got it working so far...

First off an ENORMOUS THANK YOU to everyone who's been suggesting fixes for the problems with iTunes 5..... not least Dmitry Byk and others too numerous to mention - but especially b-noir !
b My system :
Windows PC with XP Home Edition, Service pack 2, and all up to date via windows update. Also... Norton Internet Security (including Antivirus) 2005, and Webroot's Spy Sweeper aswell...all sitting behind a firewall router.
b My Symptoms :
Happily clicked on the option to upgrade to iTunes5 after experiencing no trouble at all to date....
When I tried to install iTunes, at the end of the install process, the whole system locked solid....no Ctrl Alt Del, nothing ! Had to push the reset switch. Once re-set, the PC re-booted but had disabled my Active Desktop. Everything worked OK in this state, except when I tried to launch iTunes from the desktop when the computer would lock solid with the 'hourglass' next to the cursor - and only a punch of the re-set switch would re-boot it (...and on one occasion I tried leaving it for a couple of hours to see if it managed to 'unlock' itself before resorting to this !) No blue screens of doom, and no error messages - just a total 'lock-up' !
NB !!! I also suspect that I had not shut down my Norton 2005 while installing iTunes.
b OK...the fix so far..with HUGE THANKS to those mentioned above.
First I made a backup of my 'My iTunes' folder to ensure a copy of my files (should have done that ages ago !
Then removing iTunes was a problem - since it did not appear in Control Panel's Add/Remove Programs list !
Cue a load of dredging around the threads....
First I followed the advice on the Apple Support page: http://docs.info.apple.com/article.html?artnum=93976
I followed every step to clean the machine BUT did NOT try and install iTunes after every step. I just kept cleaning out the old stuff. I did the download of the windows cleanup utility....which found an iTunes entry even though it did not appear in control panel's add/remove programs.
I now followed Dmitry Byk's steps 1 and 2 here : Dmitry Byk, "Success! All fixes together in one thread...step-by-step...", 12:19am Sep 11, 2005 CDT
BUT at this stage did NOT start installing Quicktime, Bonjour and iTunes.
I did download the standalone programs from his links in step 3 & 4 and saved them to a folder ready for use later. Latest iTunes was downloaded from the main Apple link.
Then I followed someone else's advice on clearing out hidden iTunes/Quicktime folders hidden in Application Data folders, and also the Quicktime/iTunes folders in Program Files.... The step-by-step for this was found on a thread but the name and location I have lost and can't find again. IF ANYONE RECOGNISES THIS BIT PLEASE POST A LINK. The posting took you step by step through revealing the hidden folders and working through the various locations where iTunes & Quicktime leave remnants of folders. I can't remember the name of the person who put it up... although maybe b-noir pointed someone to it on another thread which I followed ?!
Once I'd finished all the delting... i switched off my pC, left it a while and then came back to start installing.....
### ii Before Installing I disconnected from the internet, and then disabled Norton Internet Security and Norton Antivirus by right clicking on the system tray (bottom right of the screen) icon and disbling protection until the next re-start.
i I also totally shut down my Spy Sweeper software, and then for good measure closed all the other programs with icons in the system tray at the bottom right of the screen.###
Next I installed the freshly downloaded Quicktime and just accepted the file associations at the end of the set-up procedure.
Next I re-booted the computer, and then went through all my 'shut downs' in the paragraph marked ### above.
Next step was to install Bonjour just like Dmitry Byk tells you in his posting (see link above).
Re-boot the computer, and do all the ##

hang on.... here's the rest !.......
...Re-boot the computer and do all the ### paragraph shut-downs again.
Next I installed iTunes from the setup program freshly downloaded from Apple. I unchecked the 'search for music' options and allowed the 'organise my music' option, and once the install had finished the computer seemed to be working fine.
Next I opened up Norton Internet Security and went to Status & Settings, Personal Firewall, Configure, and under the Programs tab ensure that the entried for iTunes and Bonjour were set to Permit All in the Internet Access column.
Now I closed everything and re-booted....
Once I'd done this I made sure that Norton Internet Security & A/Virus protections were running, reconnected to the internet and double clicked on my shiny new iTunes icon on the desktop......
AND IT WORKED OK with full access to the Music Store and all my music listed correctly.
That's the story so far.... My next steps are to do all my ### para shut-downs and install the latest iPod Updater Software as downloaded from Apple (did I mention that I cleared out all of those entries in Control Panel (Add/Remove programs) before starting the installs aswell ?!)
Once that's done I'll plug in my iPod and try a synch to check all's well...... I was lucky that the total 'lock-up' I was experiencing meant I couldn't even try to synch my iPod and so still had the use of it's music trouble free while I dredged around trying to fix iTunes.
I'll let you know if this works OK.....
Now some of the technically minded of you will be able to point out that some of the above steps might not be necessary, but hey - it worked for me and so i thought it was worth sharing in case someone else out there has the same crashing.
b A HUGE THANK YOU goes out to b-noir and Dmitry Byk in particular. Nothing I've written above is my own clever computer insiight - but a collection of the work done by the good people who post replies with assistance.
b Moreover - people like b-noir deserve a shiny new Mac System from Apple as a thank you for their tireless efforts to help people out. They are doing some serious corporate-reputation-recovery in their own time and deserve more of a reward than just our simple texted 'thank you's.....
b ii THANKS to all of you who have suggested fixes - it's greatly appreciated by simpletons like me !!!
Cheers, Taffmaster

IPod 1st Gen Not Recognised or Connecting to anything.

The story so far...
I have a 1st Generation iPod Shuffle 512Mb which was bought 2 years ago in an Apple store in Japan. It has been treated well over the years and is used once or twice a week. There have been no issues with it until my current issue this week.
I decided to give my iPod to a relative and over the weekend plugged in the iPod to the PC (Windows XP - Latest Version) that was to receive the player. The shuffle was recognised and I was challenged by iTunes (Latest Version) that the player was associated with another installation of iTunes. Did I want to transfer to this version of iTunes or did I want to ignore the iPod. I chose to transfer and this is where things came off the rails! The iTunes application closed down in an uncontrolled manner and after a reboot of the machine was in capable of recognising the shuffle.
I have followed the 5 R's to the letter.
I have tried to restore from iTunes on Windows XP
I have tried to restore from iTunes on Mac OS
I have downloaded and run the Reset Utilities provided on the Apple website.
I have reset from Windows XP (on two different machines)
I have reset from Windows XP (having uninstalled iTunes)
I have reset from Mac OS 10.4.9 - iBook G4
I have reset from Mac OS 10.4.9 - Powerbook G4
The utilities see the shuffle and recognise that it is in Restore mode. However the reset fails with a Error Retrieving Information from your iPod message.
I have read the discussion threads where the advice is to format the iPod however in my case the although I get a mapped drive with a letter (e.g. E:) when I try to access it I get a pop up window asking me to insert a disk..
I am currently reseting from Windows 2K on a machine that has never had iTunes installed onto it. It has recognised the device.. and is attempting to install the drivers... but I have a sneaking suspicion that it has stalled midway through-- I decided to let the install process keep running while I'm at work just to make sure that it just isn't taking it's own time.
Has anyone---
1. Got the same issue?
2. Got any resolutions that don't involve going to the Apple store and buying a new one?
(Sorry for the length of the posting but I have done quite a lot of stuff and I need to give you the whole picture).

There is no conflict either. On one of the machines there were no other installed devices.. and on all other machines the interaction with USB seems fine on both Mac and Windows platforms.
I have even followed the instructions to re-register the iTunes .dll files with the apple provided bat file. All to no avail.
What is interesting is that the device is not identified during the restore process with the name that appears on the apple website but instead it is identified as a recovery device player class device.
I tried the remapping of the driver letter. Bascially the change of letter works fine but there is no storage associated with the letter. So the device is mounted but there is no capacity.

A dozen+ Kernel Panics, suspect system issues - what to try?

Hello!
Well, in the last few weeks, my poor little Powerbook has lost its mind. I keep having Kernel panics for no apparent reason. Here's the story so far:
1. I upgraded to Leopard (archive/install) from Tiger, in November.
2. In early January, I had at least one kernel panic. Not sure what happened. By the middle of January, I had 3 or 4, and on (about) the 15th, I had three kernel panics in the span of an hour - and the lower ram card wasn't being recognized. I took it to the Apple store, where the tech said that it was the infamous "lower ram-slot issue" that plague my model Powerbook.
3. Once I got the powerbook back from the shop, it seemed to work quite well - fast, stable, panic-free. This week, however, I've had at least 6 or 7 kernel panics - at least 4 of them in the last 24 hours. A few of these weren't the usual "you need to restart your mac" window, but rather a long list of console-like text from the BSD subsystem itself
It seems to be related to the software - or perhaps Dashboard. Dashboard client has been running out of control this week - and started to go nuts about when the kernel panics started to occur. In fact, one of these "BSD" panics said that the dashboard client hung the computer. Thus, I moved all of my user (non-apple) widgets out of the library folder - effectively removing them from dashboard. This has prevented dashboard client from going nuts, but hasn't stopped the kenel panics. The ones that have occurred since seem to occur when using Safari or MS Word 2004, and one (another BSD panic) said that Window Server hung.
I've repaired permissions many times, used Disk Utility to verify the boot volume (it was OK), and zapped the PRAM and PMU - no luck.
I've had some other hardware and software issues:
First, Spotlight crashes when I attempt to search for something with a common name and have my 4 external hard drives attached... (One with Time Machine backups, one with other backups, and the rest with large volumes of video editing files). This issue probably isn't related to the kernel panic issue though, since it only occurs if I spotlight gets really bogged down - say, I search on "mac" and get 5000 returns...
Sometimes, if I have the power adapter plugged in and then boot up or wake the Mac, it sometimes won't recognize the adapter and thus run off battery. The solution? Unplug the adapter from the Mac and the wall, then plug both sides in. This occurs at least once a day, having become a much worse issue since sending it into Apple. This makes me think that I may have a issue with the power supply system in the Powerbook, and may be one of the causes of the panics. Again, zapping the PMU and PRAM, hasn't helped. Nor has deleting every power-related plist file.
The ram issue seems to have stopped, and I'm not sure the power issue could cause this - so I don't know what to do about this. It's happening a lot, but it's not exactly predictable - it would be difficult to reproduce for the Mac Genius, should I run to the Apple store. Since I suspect it's a software issue, I'm also not sure they can do anything about it. If Apple can't do anything about it, I plan on doing an Erase-install of Leopard, then carefully installing software - one thing at a time - to see if I can find the culprit. If worst comes to worst, I'll downgrade to Tiger...
So then, the questions, summed up are:
1. Do you have any idea what could be going on?
2. Can apple do anything about a software-related kernel panic issue?
3. If Apple can't fix it, and an erase-install won't work, when else can I try?
Sorry for the long post, and thanks a bunch for the help, I appreciate it.
-Dan

K, well i'll try to find the log on the backup clone I made - the Powerbook is currently in the Apple store for diagnostics. Hopefully, then can figure out what the deal is, but it will likely require an archive/install.
When I was there, he opened one of the logs in console - and it showed literally thousands of errors - all from "kernel". Wow, i have no idea what happened. He said that it may be bit-rot on the part of some of my applications, but there's probably not much they can do if it's not a hardware problem. sigh
Anyway, I'll look for the log on the backup volume when I get a chance. Thanks, I suppose you're right about you being forced to guess without the log. Didn't think about that... O:-)

PLEASE HELP - I've tried everything

Hello good people,
My iPod nano connects and is visible in Device Manager yet invisible in My Computer and iTunes. I've tried everything I can possibly think of to try and solve this myself, all in vain.
I've been using my nano 4G for quite some time without the slightest problem. I have been using WINAMP instead of iTunes to manage my darling nano.
Then, one fine day I bought a new computer and the nano would not show up in My Computer, though the nano display shows "Do not disconnect". On my old computer it worked (and still works) absolutely fine with WinXP as well as with Win7 (which I currently use on my new/problematic computer, which I bought last summer and that's how long I've had this problem).
Of course, after several attempts I gave up and installed iTunes. I've tried all the recommended actions in the Apple support article "iPod not recognized in 'My Computer' and in iTunes for Windows":
- reset dozens of times
- of course fully charged,
- cable works fine on two other computers
- in normal or disk mode makes no difference
- tried to find anything useful in diagnostics mode
- reinstalled iTunes several different times since then to the latest version
- unplugged every other USB device except for my mouse and keyboard and tried several different USB ports on my motherboard (USB 3.0 and conventional), as well as trying different USB-related options in my BIOS
- never used a Mac with this ipod
- tried fiddling with the Win7 Services by stopping and restarting them
- uninstalling iPod drivers in Device Manager. After such an uninstall the ipod would automatically be recognised and "ready for use", i.e. being invisible in My Computer.
- Attempted to find any possible third-party conflict with msconfig or the possibility that my ipod is being confused for a network drive (I've even disconnected my HDD, leaving only my primary disk, an SSD that contains the OS).
Sometimes, iTunes would note that iPod service (or something, can't remember exactly) "failed to install properly" and asked to try and repair it. I would click YES! and voila - no change! The ipod would rarely show up in iTunes on my problematic computer like this:
iTunes would warn me that the nano would need restoring so I would try and do it on my haunted machine upon which iTunes would freeze like you seen in the picture. I would leave it over night with no change, so it was definitely fronzen.
Despite this, I've updated and restored the nano on my father's computer to the latest version without any problems. This though, did not solve my problem in any way.
I can load music to my nano through my old computer (which for me is a real pain and hassle) and the gadget works normally in terms of its disconnected functionality.
I've taken my nano to the local service for repair and they said it was perfectly fine. Mercifully, they didn't charge for the diagnostics service (gee, thanks for not ripping me off!).
Here are two screengrabs from my Device Manager
and Devices and Printers screens on my comp:
This is my sad story as far as I can remember. I'm guessing it's most likely something with the drivers or something along those lines though I'm out of ideas at this point on how to solve it.
If you think you have any idea PLEASR HELP, I'M DESPERATE!

HI Kay
I also am experiencing this same problem. Its driving me crazy. I also cannot play any songs Ive purchased from itunes. Only my cds play. I am very dissatisfied so far with my ipod. We just bought it about a week ago. Ill keep checking info for you, I will look for my closest Apple store
Jenn

Ram upgrade problems/nightmares on MS-6340

Hi,
story so far: I have a 6340 ver:1 motherboard (it says so on my Motherboard) with two 128 MB sticks of RAM. I recently got a 512MB stick - its rated 64M x 64 - I used the Crucial.com scan to tell me what memory to use (shown below). The crucial scan showed my m/b as being 6340M, but I assume they are the same.
Crucial CT64M64S4D7E 512MB:
SDRAM, PC133 • CL=2 • Unbuffered • Non-parity • 133MHz • 3.3V • 64Meg x 64
I can't get the sytem to respond with the new 512 MB stick in it.
My m/b details are shown here:
http://www.msi.com.tw/program/products/mainboard/mbd/pro_mbd_detail.php?UID=131
This states, "Supports a maximum memory size of 1GB (32M x 8)."
QUESTION 1: I take it this means the 64M x 64 512MB stick that Crucial recommended does not work on my system?
QUESTION 2: I think I get the 32M x 8 concept. For a double sided (DS) stick, this means 32M x 8 x 2 = 512 MB. OK.
What I dont get is the Crucial stick with what I assume is essentially 64M x 8 (I assume 8, since 8 chips on each side). Its DS, therefore 64M x 8 x 2 = 1024 MB. The Crucial is a 512 MB stick, so can someone please tell me what is wrong with my 'logic' here?
Phew! I've resisted all urges to swear so far. Replies appreciated.

dont think your board is the M
Infact i think its an oem board if you look back through posts here
evasham and other oems use it

Nice to know I'm not the only one having problems - can someone help me !

OK,
this is the story so far.
I use Garageband then iWeb to do some Podcasts. I send them to my own .Mac page and then to good old 'iTunes' and here is the problem.
First, I am new to all of this, a 'beginner' lets remember that part.
So, I have 2 Podcasts on iTunes, very simple ones for the moment all in Education, although they should all be in the 'Higher Education' section but they are not. Anyway I just want to add a new episode to one of them ( RPE 202. episode 2 ) but when I try to 'submit it to iTunes ( using iWeb, as you do ) when i get to the first page with the URL feed inserted already ( by iWeb ) I get that wonderful message stating that the 'Feed has already been submitted' Yes I know that, it's me. So can someone tell me please how to add a new episode to a Podcast already on iTunes please !!!
It should be a lot more simple then this, but it is not ( In my mind anyway )
Why don't Apple ( in iTunes ) just have a 'Tick box' asking you if you are just
'updating or adding another episode' . You tick ( yes ) and then it lets you do what ever you are trying to do. If I am using the Software they suggest then why does it not work properly ? Why does iWeb give the same Feed to one that is used, why does it not add either another 'Letter or number' to let the system know ah I know that Feed, it wants to be added to 'that' Podcast.
Sorry for the rant at the end but I am sure this could be made easier for us all.
Happy week-end
Steve

If the feed is already submitted, you don't have to do anything else. Add your podcast to iWeb, publish, and wait. iTunes will get the feed.
I too publish a podcast. When I update the website, it is automatically (maybe a little delay) added to iTunes
Here's a link to my podcast: MHBC Sermons
You can also find the podcast in iitunes by doing a search for "MHBC"

2nd iPod in a row saying "Disk cannot be read from or written to." Help!

My setup is as following:
MacBook Pro 2.16 Ghz Intel Core Duo
Mac OS X 10.5.2
Lacie 250GB External Hard Drive attached via Firewire
iPod Classic 160GB Black
iTunes 7.6.2 - Library has about 16,000 songs
Using the above setup, my 5th Generation iPod, my iPhone, and my iPod Nano all work just fine. My newly purchased iPod Classic however, refuses to work. Here is the story so far...
I have all of my music on my external hard drive. On the external, there is a folder entitled "iTunes." Inside of that, there are 2 folders. One entitled "Album Artwork" and on entitled "iTunes Music." The music folder contains all of the actual AAC and Mp3 files that makeup my iTunes Library. The actual library data itself, the files entitled "iTunes Library" and "iTunes Library.xml" are on my computer HD, in User>Music>iTunes. Now, I dont know why the library file is on the computer when all the music is on the external, but maybe thats just the way that works.
Anyway, I plugged in the new iPod Classic, it started to sync, and about 15 minutes in, I got a pop up box that said "iPod Sync failed. Disk cannot be read from or written to." So I did a few things to try to make it work. I reinstalled iTunes, I restored the iPod a few times. I set it to only sync music and not TV shows or Movies or Podcasts or Photos. I tried to sync it again. Nothing worked. So, thinking I had a bad iPod, I brought it to the store and swapped it out for a new one. Not a "new" one, but one from the back, so it was refurbished. I tried that. It still didn't work. So I called Apple tech support.
Tech support had me set my iPod for Manual use, and then alphabetically import songs by artists. In other words, bring over all the "A" artists, followed by the "B" artists and so on...So I did that, I got to importing a few songs by Cyndi Lauper, and it got to one song, called "Shine" and the error message came up. So I figured, there it was, the corrupted file. So I deleted it from my computer, and proceeded to go on importing manually, just in case. Well I continued for a while, and at the end of the day, there were about 100 songs that would not copy over. These were songs that worked just fine when you played them through iTunes, and worked just fine on all my other iPods.
So I manually transferred over all the songs that worked, which was about a 100 less than my full library. Along the way, instead of deleting the corrupted songs, I unchecked them. After I did the full manual transfer, I set up the iPod to an automatic sync, only syncing over songs that are checked, thinking the unchecked ones, the corrupted ones, would not even try to be transferred over and it work fine.
I was wrong. With the sync, this time it stopped on a song that was not corrupted the first time around. Not knowing what to do, I ejected my iPod, and it wouldn't eject. It said "iPod appears to be corrupt, please click restore." So I did that, thinking this would finally fix it, since the computer realized the iPod was messed up. I was wrong again. It didn't do anything, it just made it so I could eject my iPod.
So I'm now on my 2nd iPod classic. I've done what Tech Support has told me to do. Now I need help. Badly.

I had similar problems, it was a nightmare and on a 3 month ipod too!. I use a Powerbook G4 at home and a G5 at work - both were returning the same problems. so I sent it off to apple, they quickly sent it back saying there was nothing wrong with and it didn't need to be repaired. I tried it again and the same problems occurred "disc cannot be written to or read from." I could copy 20 songs onto it at the very most. A couple of guys at my work suggested updating it on a PC, then adding tunes via my mac as normal - guess what!? it works a treat!?. How ridiculous is that!? an Apple product works best on a PC. these generations of ipods are obviously designed to work best on Intel based Macs. What is wrong Apple? are you abandoning the G-generation!? still, atleast my ipod works for now - it will prove a problem when I have to update the iPod's software since I don't own a PC or an intel-based Mac.

My story so far...

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