My system cannot recognize my fingerprint and I cannot reset as I did not have a password entry.

Hi, suddenly my computer refuses to start up with my finger print. I do not have a password encoded.
Cannot reset using password recouvery as I dont have a preset password.
Help..

@patfly ,
Hello and thank you for posting on the HP support forums. Here are some links that may help you out with your password issue.
Using HP SimplePass Fingerprint Reader (Windows 7, Vista)
HP Notebook PCs - Using Fingerprint Reader to Login to Applications and Web Sites
What to do if you forget your Windows password
Please let me know if this helped.
Have a great day and thank you again for posting.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Similar Messages

How do i reset my mac completely? I have parental controls and cant seem to get to time machine cause i bought the computer with parental controls on it and they did not have the password. How do i completely reset my macbook pro?

how do i reset my mac completely? I have parental controls and cant seem to get to time machine cause i bought the computer with parental controls on it and they did not have the password. How do i completely reset my macbook pro?

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

I have the new i-pad and cannot get signal at work. My original i-pad did not have this problem

I have the new i-pad and cannot get a signal at work. My original i-pad did not have this problem. Any clue?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
 Cheers, Tom

HT1267 my iphone restored automatically, and now i have lost everything, including apps, contacts, texts etc...i cannot retrieve apps from my itunes as my new itunes did not have all the apps, due to rebooting my comp..can someone help on how i can retrei

My phone automatically restored, and now i have lost everythig apps,contacts,texts..i mean everything.... and my itunes does not have anything as my computer had to be reboot,due to a new hard disk...
Can someone help,i really need my contacts back asap....

well i put my phone on charge, when the connect to itunes icon appeared.therefore, resulting in restorage of the phone.
The prompt to connect to iTunes is automatic, but not the restore process. You must manually select restore. There is no automatic restore.
in order to re-download apps, i will need to re-purchase...and i cannot afford the amount,
Read the link I provided. Had you done so, you would know you do not have to re-purchase apps when re-downloaded.
but to be honest, i am concerned about my contacts. which have completely disapeared and i just want them back.
Unless your contacts were synced with a supported address book app on your computer as designed and intended and your contacts were included with your computer's backup, or unless your contacts are available online with a free Apple iCloud account, with a free Yahoo account, or with a free Gmail account with all providing the ability to sync contacts over the air, your contacts are gone.

TS1474 why can i not use someone elses computer to sync my itouch without replacing my library? this person does not have an ipod or any other apple device, and until i installed it they did not have itunes?

I have tried to use someone else's computer to sync my i-touch. I was under the impression that I could recognize other dvices to sync my library, but it keeps telling me that i have to erase what is on my i-touch and replace it with the library associated with the computer i am using, yet he does not have an i-tunes account, nor an apple device to necessitate one and only has i-tunes on his computer because I downloaded it to try & sync my i-touch.

That is the way it works. It designed to do that.
In addition to everything else you have to this other person's computer you would have to move your complete iTunes library over also. Only then will it recognize youriTouch.
Allan

I tried to download yosemite but the download failed because of poor wifi connections and I tried again but I did not have enough disk space how do I get the space back from the failed download?

The failed download of Yosemite used up disk space and I can't find away to delete that because it is taking up 4 GB of space that I need to download Yosemite.

Check that your computer is compatible with Mountain Lion/Mavericks/Yosemite.
To check the model number hold down the option/alt key, go to the Apple menu and select System Information.
iMac (Mid 2007 or newer) model number 7,1 or higher
Your Mac needs:
OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory (More is better - 4 GB minimum seems to be the consensus)
8 GB or more of available space
Check to make sure your applications are compatible. PowerPC applications are no longer supported after 10.6.
Application Compatibility
Applications Compatibility (2)
Do a backup before installing.
If you can/do upgrade, I recommend you make a copy of the installer and move it out of your Applications folder. The installer self-destructs. The copy will keep you from having to download the installer again. You can make a bootable USB stick to install using this free program.
Bootable USB Flash Drive – Diskmaker X

IPhone told me I needed to restore and update, also said the phone did not have an IMEI number. I tried to restore from iTunes but keep getting an error message.

Ok I need help. I went to use my phone, put in my passcode, emergency dial came up, then the phone said I didn't have an imei #. I hit the back button and then I was told I needed to restore and update using iTunes. I tried several times to do this and my phone is still not working. It acts like it's updating, but once the bar reaches the other side of my phone, iTunes tells me there was an error. I used all the ports on my pc, changed cables, restarted my pc, and still nothing. Can anyone please help me. This phone is my life and I can't afford to get another one.

Sounds like you might need to take it to an Apple Store but if it is an iPhone 3G it would no longer be under warranty.
Looking at the Apple Store online you can get an iPhone 3GS from $49 on AT&T if it comes to having to get a new one. Your other option is second hand.

I had Mozilla as my home page browser and all of a sudden I did not have it anymore,I also had a drop down box where I could connect to Yahoo and Facebook and it also disappeared

I am a dummy when it comes to computers

You can use these steps to check if images are blocked:
*Open the web page that has the images missing in a browser tab.
*Click the website favicon ([[Site Identity Button]]) on the left end of the location bar.
*Click the "More Information" button to open the "Page Info" window with the Security tab selected (also accessible via "Tools > Page Info").
*Go to the <i>Media</i> tab of the "Tools > Page Info" window.
*Select the first image link and scroll down through the list with the Down arrow key.
*If an image in the list is grayed and there is a check-mark in the box "<i>Block Images from...</i>" then remove that mark to unblock the images from that domain.
*http://kb.mozillazine.org/Images_or_animations_do_not_load
*https://support.mozilla.com/kb/Images+or+animations+do+not+show

I had a lot of tabs open in multiple windows that were saved when I restarted. Unfortnately I updated Adobe as indicated, and on the restart the page did not have its typical restore session tab. My history does not help. Any other solutions?

is it possible to get the restore session info back?'''bold text'''

hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo

HT201263 After update to iOS 7 my iPhone wants a passcode. I did not have a password before upgrading. How do I bypass and disable this?

After upgrading to IOS 7.4 my iPhone asks for a password. I did not use a password before. The AppleID password does not work. Can you please let me know how to disable this screen? Thank you!

Hi Joanna711,
Thanks for visiting Apple Support Communities.
Try the steps in this article if you're not able to enter the passcode on your iPhone:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
All the best,
Jeremy

I have an iphone 5s and it is synced to itunes and works fine. previously I have downloaded audiobooks to my wifes 6th gen nano using this account - now I tunes does not recognize the device and also it seems that it is not being read by the computer?

I have an iphone 5s and it is synced to itunes and works fine. previously I have downloaded audiobooks to my wifes 6th gen nano using this account - now I tunes does not recognize the device and also it seems that it is not being read by the computer?

Hey Stan1958,
Thanks for the question. I understand you are experiencing issues with your iPod nano and iTunes. Based on your symptoms, you may find the following resources helpful in resolving this issue:
Windows
iPod appears in Windows but not in iTunes
iPod not recognized in 'My Computer' and in iTunes for Windows
iTunes reports that "iTunes cannot recognize this iPod at this time"
Thanks,
Matt M.

I recently changed my Apple ID to a new email address. My old one still is in my phone, and cannot be permanently deleted as it says that Find my iPhone is still on. I can't turn it off because I do not have the password to my old "deleted" Apple ID.

I recently changed my Apple ID to a new email address. My old one still is in my phone, and cannot be permanently deleted as it says that Find my iPhone is still on. I can't turn it off because I do not have the password to my old "deleted" Apple ID. If you can help, please do! Thank you very much!

I have the EXACT SAME PROBLEM and have been researching the past 2 hours!!!! Aaargh!

Purchased Direct Access from iTunes. I cannot locate the download and I cannot download it a second time. Any ideas as to where the original download might reside?

Purchased Direct Access from iTunes. I cannot locate the download and I cannot download it a second time. Any ideas as to where the original download might reside?

Hi rogerfrommilwaukee,
Welcome to the Apple Support Community!
Previous purchases can be located in the Purchased section of either your iOS device or in iTunes on a computer. The purchases will be available to re-download as long as they are still available in the App Store and you are using the same Apple ID. Please use the attached article as a reference.
Download past purchases
Cheers,
Joe

HT5312 what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers

what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

When I close the lid on my retina MacBook Pro with Thunderbolt and it goes to sleep, I cannot wake it without shutting it down and restarting it. Called Apple tech and they did not have a solution. Any ideas?

When I close the lid on my retina MacBook Pro with Thunderbolt and it goes to sleep, I cannot wake it without shutting it down and restarting it. Called Apple tech and they did not have a solution. Any ideas?

Try these places:
MacBook Pro
https://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_os?view=discussions
http://www.apple.com/support/macbookpro
Mac OS X Help
Isolating Issues in Mac OS
http://support.apple.com/kb/TS1388
https://www.apple.com/support/osx/
https://www.apple.com/support/quickassist/
http://www.apple.com/support/mac101/help/
http://www.apple.com/support/mac101/tour/
Get Help with your Product
http://docs.info.apple.com/article.html?artnum=304725
TimeMachine 101
https://support.apple.com/kb/HT1427
Mac OS X & Mountain Lion Community
https://discussions.apple.com/community/mac_os
https://discussions.apple.com/community/mac_os/os_x_mountain_lion?view=discussio ns
Recovery Mode
http://support.apple.com/kb/HT4718

My system cannot recognize my fingerprint and I cannot reset as I did not have a password entry.

Similar Messages

Maybe you are looking for