My system is dead and I can't get help. Anyone out there? Zen Jukebox x

My system strated having download faults, so like a good boy I reinstalled the software, installed the drivers, went into recuse mode. Now here I am three days later, still in rescue mode and I cna't even trun the thing off. The support by e-mail only told me what I had already doen to no avail. So I called the phone helpline (God only knows how much that cost me!) and they ran thru a couple of things and said there is no reason why is shoudln't work! HELLO-IT ISN'T WORKING!
Please help, I am about to trow the towel in on the peice of kit.
I have attempted all of the above both on a laptop and desktop.
It seems to me that the OS is lost and I can't get my PC/laptop to recognise the device to reinstall the OS, any suggestions
ThanksMessage Edited by Cyclesportster on 0-8-2005 :50 PM

I'm afraid you're going to have to be a little more specific. Is it that the unit doesn't turn off, when you hold down the power button? Or that it won't go out of Rescue Mode? What options have you tried in Rescue Mode?
Cat

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