My Triple Play 2 Year Agreement/Transfer Residential Service

This is all I see whenever I login to my FiOS account under "My Services" It's a little blue question mark next to "See My Agreement" (My Triple Play)
"I understand that I have agreed to maintain these bundled services for a minimum of 24 months and that an early termination fee of up to $230 will apply if I cancel my services early. The prorated early termination fee of $230 will be reduced by $10 for each full month toward the minimum term. I understand that once my bundled services are installed, I have a 14 day ETF grace period to cancel without an early termination fee."
I also saw this blip about my 2 year agreement under my "Services Overview" page.
"Listed bundle price requires a minimum term commitment of 24 months and a prorated early termination fee of up to $230 will apply if you cancel your bundled services early. Early termination fees are reduced by $10 per month for each full month in service and the monthly price of your bundle may change at the end of the 24 month term commitment. Once your bundled services are installed, you have a 14 day period to cancel without an early termination fee.
I understand that my services are governed by the applicable terms of service, including the limitation of liability for service and equipment, settlement of disputes by arbitration, as well as the terms of my plan and any optional services. These terms are available on www.verizon.com/terms"
Why is it anytime I move I can not retain my current 2 year agreement with Verizon? I mean it clearly states in my current/past 2 year agreement that "I have agreed to maintain these bundled services for a minimum of 24 months and an early termination fee of up to $230 will apply if I cancel my services early." I mean I digitally signed a binding contract and I'm bound by the terms. However, how can Verizon only make that applicable on their own terms. What I mean by that is everytime I move I get told that transferring my service isn’t possible and I have to start new service. I was told this morning during a Support Chat (Verizon Rep Josie) that Verizon could move my services if the services are available at my new location. (Which they are!) I literally got new FiOS service activated last Monday (April 13, 2015) and due to un-foreseen circumstances I'm moving to a new residential house next week. (10 mins away from my current house) However my current rate/price can't be moved?! Oh and it gets better...Apparently effective today (April 19, 2015) my current TV package (FiOS Select HD) no longer EXIST! COME ON VERIZON!? Must be conveient for you to just drop/change things and not even attempt to notify your customers! You are now are trying to force to pay more for FiOS TV Custom HD and actually get less than what I'm currently getting with FiOS Select HD?! You pulled this same stunt last time I moved. Told me that my current internet package wasn't available anymore, (25/25) but would you look at that 25/25 is back! Quit screwing your customers! Bottom line is this, I’m both contracted and grandfathered in to my current plan for the next 24 months! See below…
Verizon Triple Play
$69.00/mo
Price Months 1 - 24 = $69
Discounts Included
$25.99 FiOS-Ready Bundle Discount for 24 Months Thru April 12,2017
Bundle 24 Mo. Discount Thru April 12,2017
$15 FiOS-Ready Bundle Discount for 24 Months Thru April 12,2017
Services and DiscountsMonthly Amount
ExistingTriple Play$69.00
FiOS Digital Voice Unlimited
FiOS TV Select HD
FiOS Internet 75/75
$25 Bundle 24 Mo. Discount Included thru Apr 12, 2017
$40.99 Bundle 24 Mo. Discount Included thru Apr 12, 2017
Existing(Rent): 1 TV Equipment Package$11.99
Estimated Monthly Subtotal$80.99
Taxes, Fees and Other Verizon Charges (see detail)$14.68
FiOS TV Broadcast Fee$1.99Estimated Monthly Charges$97.66
Looking forward to your reply.

Thanks for providing me the link for your TOS DSD, but I'm awaiting a response/validation on my previous comment. (Before I requested the TOS link.) If you missed it I'll repost it for you here.
"If the person is a current FiOS subscriber (which I am) and is moving to another residential neighborhood where FiOS services are available, that should just be charged separately as an install fee. I mean I’m physically bringing my equipment (router and set top box) to my new address. Us current FiOS customer in no way should be treated as a “new customer” just because we moved. (Especially when we are lokced into a TWO YEAR AGREEMENT!) There is no reason/logic/legal reason why my current services/account number/2 year agreement CAN NOT be retained at my new address! You are clearly breaching your own contract."

Similar Messages

True or False - re $99 Triple Play

Simple question, but I have gotten conflicting answers from VZ reps: For the current "triple play" promotion that includes "$150 Cash Back" (and is being aggresively promoted in my neighborhood, where virtually everyone already has Verizon phone service only), is it true or false that a current Verizon phone-only customer (not Fios, just copper POTS) is ineligible for the full $150 but will get instead a "pro-rated" $100 cash back?
I cannot find this referenced in *any* of the promotional materials, even in the fine print. Is it true, and if so, why is it not documented anywhere?
Thanks,
Jerry

This is what I see for the current offer and is in the fine print at the bottom. If you are a copper subscriber and enroll for all three
services you must commit to the terms of the contract.
This it what it shows in my area. It may depend on your area. If you do not have FIOS or never had it it should apply to you. Perhaps one of the good Verizon people here will confirm this.
http://www22.verizon.com/residential/bundles/verizonbundles/
SPECIAL OFFER:Order online and get $125 Back for Double Play and $175 Back for Triple Play!
Plus, order online and take $5 off the monthly rate for the first year. HURRY! Offer ends soon.
** $125 and $175 provided via prepaid bank card. Card can be used where prepaid bank cards are accepted. To obtain cash from your card, visit a participating bank and present your card and ID. Must be enrolled in service for 31 days to receive card which will be sent within 60 days of in-service date. Must reimburse total value of card if service is canceled within 6 months. Prepaid bank card delivery may be delayed or withheld in the event of suspected fraud. Valid 2/22/09 through 4/18/09. Must install by 6/18/09.
Sorry but FIOS bundle does show this.
SPECIAL OFFER:ACT NOW AND GET $150 Back. Plus, order online and take $5 off the monthly rate for the first year.
HURRY! Offer ends soon.
* $150 provided via prepaid bank card. Card can be used where prepaid bank cards are accepted. To obtain cash from your card, visit a participating bank and present your card and ID. Must be enrolled in service for 31 days to receive card which will be sent within 60 days of in-service date. $179 early termination fee applies. Prepaid bank card delivery may be delayed or withheld in the event of suspected fraud. Price Guarantee applies to base monthly rate only and is void if changes are made to the service plan. Valid 2/22/09 through 4/18/09. Must install by 6/18/09.
Message Edited by prisaz on 04-10-2009 08:09 AM
Message Edited by prisaz on 04-10-2009 08:09 AM

2 year Agreement

A year ago I sign a 2 year agreement which is call the Starter Triple Play XF for $99.00 dollars. So I know there's taxes and regulatory fees to pay. My bill was around $120.70 monthly. Today went I went in my account to see the total for my new bill I was astonished to see it went up to $141.83. Then I did some investigating through my bills from the past and the recurrent bill and it seems now I'm being charge for the X1 DVR and HD technology. My question is how come I'm not getting the discount no more especially if I have not finish my 2 year agreement contract yet. Please any help??

@Javier1976
I am sorry for the delay. I have sent you a private message to address your billing concerns further.

TRIPLE PLAY CONTRACT EXPIRING - NOW WHAT ??

My 'old' Extreme HD triple play contract expires on March 21,2010. I 've noticed that my March bill is showing on-line and it is the same as it has been for past months. Does anyone from Verizon ever contact me to see about the contract ending? Does it take them a while to realize what's going on? What is my respnsibility here? I'm in no hurry to lose the 'old' Extreme HD and get involved with the new screwed-up bundles.
Solved!
Go to Solution.

gene1802 wrote:
I do not believe I have a 2 year price guarantee. The only information on-line for my account is that it is a 12 month contract. There is no mention anywhere of a 2 year price guarantee. So again I ask - now what? Does Verizon even keep track of this stuff? Will they contact me? As of now, I'm just paying my normal bill for March.
Look for the welcome package that was mailed to you last year, and hope you can find it. I know my plan was such that it gave an expiration date after "One Year Commitment" but also showed a two year price guarantee when I signed up. But that sure did not show up on my bill or in My Verizon online account manager. Myself and others pushed for it to be made available on My Verizon and also be displayed on the bill. Before that happened only billing knew unless you could find your first bill after the bundle agreement along with the welcome package. Then after further research I found it was pricing for two years and a one year commitment. Only way to know for sure is to find your paperwork or call and VERIFY THAT THE TWO YEAR PRICING WILL BE VALID FOR ANOTHER YEAR. EVEN IF YOU CAN'T FIND YOUR PAPERWORK FROM LAST YEAR. I am not sure when that arrangement stopped but it is worth a try to call them and get reassurance that it will be the same pricing until the second year ends. They may say fine as long as you make no changes.

Unable to Recommend FIOS Triple-Play Bundles

One month ago, I ordered the FIOS Triple-Play Best Bundle. It was installed last week, on May 17th. No problems. My next door neighbor arrived home from work, noticed the FIOS van, and said that he has been wanting to order FIOS for some time, and was told many times that it is not available in our area, I live in Rockland County, NY, and I know that FIOS has been available here, for about two years (I watched them run the fiber on the poles and underground throughout our town, back then). I registered my neighbor in the FIOS Referral Program, however I really want to show him the FIOS Triple-Play Order screen (webpage) with the Good, Better, and Best plans displayed, for the NY area. When I was researching the FIOS options online, before ordering my bundle, this well layed-out screen, and its ability to describe and show the prices of those three bundles and the various add-on packaqes and equipment, convinced me to order FIOS, replacing CV TV, VZ DSL, and VZ Message Unit phone plan.
My neighbor is not a current Verizon customer, and cannot display the FIOS bundles from the VZ qualification/availability webpage, only the Phone / HSI / DirectTV bundles appear. I think this is why he has thought that FIOS was not available here, for so long. When I try to get to the FIOS Triple-Play Bundles webpage now that I'm a FIOS customer, either signed-in to MyVerizon, or not, I'm locked out with an error message to call the VZ Business Office. I think Verizon is really shooting themselves in the foot, by not allowing my neighbor to access the FIOS Bundles webpages, nor allowing me to access those webpages to show them to my neighbor, or print screen shots to show him. Anyone know a way around these restrictions?

Anyone should be able to get to this website on verizon.com
http://www22.verizon.com/residential/bundles/bundlesoverview/

Signed up for a Triple Play Bundle. Reps can't fix billing because they no longer offer that bundle.

Hello,
I signed up for a Triple Play Bundle back towards the end of January for DSL/Phone/DirectTV. After taxes, fees, & discounts, I was quoted about $135 total, across two seperate bills. Direct TV's billing was constant from their end since day one($80); never a problem. Verizon bills me for about $100-110 each month, obviously not accounting for the bundle they signed me up for.
Customer service has not been helpful. After stating that they no longer offer that plan, they all then try to sell me a Fios bundle. Why would I agree to another contract when this one is so woefully in disaray?
I have names of every rep I spoke to & their corresponding 6 digit employee codes, as well as a couple personal emails which stopped responding a while ago.
If anyone can help with this, I would be very much appreciative.
Thank you.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Verizon Unable to Honor Advertised Triple Play Deal

I need a phone at home for my work and decided I would sign up for a long term contract to get a deal. I went to the following website because it seemed like the most logical location.
http://fios.verizon.com/existing-customers.html
Thats where I saw this deal.
http://i62.tinypic.com/mrpsmq.jpg
I attempted to sign up online for the deal and it did not work. The deal being offerred to me when I login is 2759.76 base price for 24 months. The deal on the website for Triple Play is 1919.76 base price for 24 months plus a 400 dollar debit card. That is a difference of $1240.00 dollars over two years.
I have attempted to call the follow places for assistance
I first called 877-585-4182, Location IOWA who said online support would help me.
Then I got ahold ONLINE, spoke with Crag who said I would have to call 800VERIZON.
Then I called 1-800-VERIZON, Location Indiana who said I would have to call EANSWERs.
Then I called the ECENTER 1-866-EAN-SWER, Location Texas who said I would have to call Florida Billing.
Then I called Florida Billing Location, Arizona who said I would have to call elevated support.
Then I called (elevated support) Expert Care Sales "The Elite Team" Lisa, who said she only deals with computer support and she said use this other number for billing.
Then I called billing 855-681-1753, spoke with Felix, Location Texas who said I would have to do it online but had no idea how to put in the promo code.
I am at wits end right now. My next step is to locate the Florida GM and the CEOs number to see if they can help.

Hi Popatopia,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Why does double play cost more than triple play?

all I want to do is get rid of my phone service so I can stop throwing away $120 a year renting a modem. multiple reps confirmed that my package price will go up by switching from triple play to double play. I also asked what would happen if I purchased my own modem (without telephony) and was told I would be automatically downgraded to double play. I want less but to get less I have to pay more. Does anyone have any suggestions that could help?

thanks for the response. I have called and spoke with retention about 3x now. They told me I am already on a great promtional (not under contract) triple play bundle. I am okay with the price I guess but all I really want to do is purchase my own modem. I have already paid them over $240 the past 2 years which is a complete waste. The modem I want to get does not support telephony. I don't understand why I can't use a compatble modem and keep paying for the triple play and just not use the phone service.

Iron Man 2 Triple Play problem

I bought today the Triple Play edition of IM2 and wanted to transfer the digital copy to iTunes and watch it on my iPhone but when I type the download code I can't advance, because iTunes says the code is invalid. What's wrong?

Digital copy offers will only be valid in countries where the digital version is sold. Since Apple does not yet have the rights to sell movies in Poland, there is no digital copy available to you to download.
Regards.

2 year agreement never authorized

In January I upgraded my internet plan online but did not select the 2 year agreement option. Happened to look online at my services and it lists a 22 month agreement ending 1/2017. I called the customer service line and was told there was nothing she could do but offer me an additional $5 per month off my bill. Requested that her supervisor call me the next day. This while I am getting pop up ads on the verizon website that my contract has expired and I need to renew.
Has anyone else had this issue? Looking at the reporting the issue to the BBB and FTC. Not planning on dropping the service anytime soon, but this really bothers me that they can enter me into an agreement without my consent.

You had to have hit 2 year agreement. Because it always asks keep current contract or start new two year agreement. Even during the checkout process it has you read terms and conditions about ETF, moving and other things.
The only way to remove this but keep the same price, is with supervisor approval. A supervisor can take up to 5 days to get back to you. I have only talk to a supervisor once. The best time is to call in the mornings and Tuesdays through Thursdays. Call around 10am. The rep can't transfer you. But a supervisor will call you back.

TRIPLE PLAY package help

BEST TRIPLE PLAY
i have the fios TRIPLE PLAY hd with showtime & hbo free for 90 days I was also to get the movie package free 60 day to try out but i not get that Verizon FiOS is currently providing total movie package (showtime already have Starz don't have HBO already have Cinemax don't have. for 60 days free trail for existing customers. other then this issue fios is heaven!!!!!!!

Is there something you were told you have and you are not recieving? If this is the case then please send me your acct tele# in a private message and I can have a look to see what was put on your TV account.
Joe D
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

Tips for FIOS Triple Play installation

I'm thinking of upgrading my Verizon DSL service to the FIOS Triple Play bundle, but have concerns about any surprises I might encounter during initial installation, especially additional charges I might incur on top of the supposedly "free" installation.
Here's a description of my current situation:
I'm assuming that my house is FIOS-ready, since Verizon has been aggressively marketing the service in my area for a couple of years now, and I know several people who have had fairly uneventful installs.
Two coax lines run from the satellite dish into the attic (unfortunately the least accessible part of the attic) and are routed separately to each room with a TV.
No CAT5/6 currently running to any room in my house.
I currently have DISH TV with essentially the same set-up I'd be getting with FIOS -- HD DVR with full HD service to one TV, and SD to a second TV. STB is connected to primary TV; second TV has coax and a wireless connection to the STB.
I have Verizon DSL with a wireless router providing network connectivity to all of the computers in my home.
Seems like this should be a fairly straightforward installation, but given this configuration to work with, are there any "gotchas" that I can expect to encounter during installation?

Ok, well here's the skinny.
Double check that you qualify, I am sure you do if they are aggressively marketing like that.
verizon.com/fios
Verizon FiOS installers normally tie directly into existing Coax runs unless they are of poor quality and need to be replaced, they will run FiOS upto 3 rooms as part of the installation, and then additional coax runs or rooms will cost extra, double check with customer service.
Cat 5/6 not needed unless you have a special application that requires a direct connect vs a Wireless connection. All FiOS routers are wifi capable (ones being installed today) so the installer will be looking to wire the router close to the network terminal (ONT) and then distribute wireless out to the rest of the house.
They will likely mimic the current dish set up, and everything else looks pretty straight forward.
the only thing you want to be aware of is the location of the router, the installers will likely put this in your basement or garage, which may be different than where you have the DSL modem today, so locations that get wireless today, may be further away from the garage/basement than your current DSL modem locale today.
That may impact your wireless performance but other than that, you should be good

FIOS Triple Play bundle

On Friday I had them install FIOS triple play bundle. I had a problem with internet because I didn't have an Ethernet connection, however, that's fixed. My question is I received an email saying that within 30 days I need to respond to get the bundle discount and it said they needed my order number and zip code. I entered that info and it came back and said that it was invalid. I tried to enter my verizon user name and password and it said that it was not correct. Is it true that if I don't respond by 30 days they will start charging me more. Anyone that got the triple play...did you have to activate it to get the discount.
Thanks
Cheryl

Yes you must agree to the bundle within 30 days. You may have the wrong order number. There are times when the order number may get changed. Call the fiber solutions phone number and get it taken care of. They should be able to give you the correct order number. If you have any paper work there could be more then one number. If you can log into My Account on Verizon.com and bring up order history you may find it there faster then calling.
FiOS
888-553-1555
Customer Service - Monday-Friday 8:00am - 6:00pm
Technical Support 24/7
Message Edited by prisaz on 05-03-2009 07:22 PM

How do I get my security settings to allow access to yahoo games I have been playing for years and now can't play with this P.O.S. update 26.0 and Java update?

I recently updated my Firefox browser to version 26.0 and my Java to version 7 update 51 and now I can't access any of the Yahoo games I have played for years. I get a box that says "your security settings have blocked an untrusted application from running. Also, the box has two other lines; Name: ygames_applet and Location: http://yog10.games.sp2.yahoo.com. After all this time, this browser and my Chrome browser both give me this crap when I try to log in to yahoo games.

See:<br />
What should I do when I see a security prompt from Java?:
* http://www.java.com/en/download/help/appsecuritydialogs.xml

Just got comcast triple play. Original ipad sees network but will not connect.

Just got comcast triple play. Original ipad sees network but will not connect.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

My Triple Play 2 Year Agreement/Transfer Residential Service

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