Verizon Unable to Honor Advertised Triple Play Deal

I need a phone at home for my work and decided I would sign up for a long term contract to get a deal. I went to the following website because it seemed like the most logical location.
http://fios.verizon.com/existing-customers.html
Thats where I saw this deal.
http://i62.tinypic.com/mrpsmq.jpg
I attempted to sign up online for the deal and it did not work. The deal being offerred to me when I login is 2759.76 base price for 24 months. The deal on the website for Triple Play is 1919.76 base price for 24 months plus a 400 dollar debit card. That is a difference of $1240.00 dollars over two years.
I have attempted to call the follow places for assistance
I first called 877-585-4182, Location IOWA who said online support would help me.
Then I got ahold ONLINE, spoke with Crag who said I would have to call 800VERIZON.
Then I called 1-800-VERIZON, Location Indiana who said I would have to call EANSWERs.
Then I called the ECENTER 1-866-EAN-SWER, Location Texas who said I would have to call Florida Billing.
Then I called Florida Billing Location, Arizona who said I would have to call elevated support.
Then I called (elevated support) Expert Care Sales "The Elite Team" Lisa, who said she only deals with computer support and she said use this other number for billing.
Then I called billing 855-681-1753, spoke with Felix, Location Texas who said I would have to do it online but had no idea how to put in the promo code.
I am at wits end right now. My next step is to locate the Florida GM and the CEOs number to see if they can help.

Hi Popatopia,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

Unable to Recommend FIOS Triple-Play Bundles

One month ago, I ordered the FIOS Triple-Play Best Bundle. It was installed last week, on May 17th. No problems. My next door neighbor arrived home from work, noticed the FIOS van, and said that he has been wanting to order FIOS for some time, and was told many times that it is not available in our area, I live in Rockland County, NY, and I know that FIOS has been available here, for about two years (I watched them run the fiber on the poles and underground throughout our town, back then). I registered my neighbor in the FIOS Referral Program, however I really want to show him the FIOS Triple-Play Order screen (webpage) with the Good, Better, and Best plans displayed, for the NY area. When I was researching the FIOS options online, before ordering my bundle, this well layed-out screen, and its ability to describe and show the prices of those three bundles and the various add-on packaqes and equipment, convinced me to order FIOS, replacing CV TV, VZ DSL, and VZ Message Unit phone plan.
My neighbor is not a current Verizon customer, and cannot display the FIOS bundles from the VZ qualification/availability webpage, only the Phone / HSI / DirectTV bundles appear. I think this is why he has thought that FIOS was not available here, for so long. When I try to get to the FIOS Triple-Play Bundles webpage now that I'm a FIOS customer, either signed-in to MyVerizon, or not, I'm locked out with an error message to call the VZ Business Office. I think Verizon is really shooting themselves in the foot, by not allowing my neighbor to access the FIOS Bundles webpages, nor allowing me to access those webpages to show them to my neighbor, or print screen shots to show him. Anyone know a way around these restrictions?

Anyone should be able to get to this website on verizon.com
http://www22.verizon.com/residential/bundles/bundlesoverview/

Verizon FIOs Triple Play Scam

I posted last month when we first signed up for FIOs on how shady they were and finally we got the bill that confirmed our suspicion. Instead of the $79.99 tiple play deal, we were charged $99.99. This is after I called two times and they promised me they corrected this. I knew they were lying. As mentioned in my first message, we had trouble signing up online so we called them, and they tookt he oppotunity to cancel the $79.99 deal and charge $99.99. I called them several times over hours trying to get it fixed and they promised me they would. I wish I had never switched to Verizon, I swear every one of their sales person is a scammer.

First off, Denton has other internet provider(s) in different areas. I know for a fact that Charter is one of them.
If your son lives at a place that has a contract with Fios, then yes, he only has one choice. Frankly, Charter sucks, and so does Time Warner. Not sure why you would NOT want it.
Second, pretty sure 25/25 is $50/month which blows away anything a cable company can offer in the area. Also, just because YOUR Time Warner bill is $70 does not mean you get the same speeds/channels as he would.
Third, if he had ordered online with a TV package the installation/activation fee would've been waived. They do that for everyone also.
Also....props to teaching your son how to handle the big bad phone company bully on his own!

My triple play expires 4/2010, can I sign up for current $89.99 deal offered?

I received a letter from Verizon saying that my current two year deal expires in April and my bill will go up to $119.99 a month. I'd like to stay with Verizon but only if I can get the $89.99 deal they are offering now. Why would I pay $30 more a month or $360 more a year for the same service? Does anyone know if I'm eligible for the 89 plan, even though I'm already a customer?
Thanks

If people would read the fine print on these ads then they wouldn't have to wonder. It clearly states new customers for that $89.99 discount price.
...If you had phone service .. you could upgrade to FIOS and get that promo because of adding NEW FIOS TV/INTERNET. You are existing ..call CS to see what deals are for existing. (and I am not using caps in a bad manner.. it's just a habit..to show the key words, oops..lol) I read the fine print on everything. Most of the knowledge comes from research, heck, it's even on this site.

Triple play price deception

I tried to upgrade to Triple play last night (phone/dsl/directv). The initial Verizon screen stated 1st month @$74.99 , 2-21mo @ $74.99 and 22-24mo at $79.99. Great deal right?
I got to the "Review Order" screen, the price has gone up to $90.99 which I understand because of the recover fees, that's fine.
But now it $90.99 for the first 12 months and no indication of price for the remaining 12?
The original advertisement was the first prices I mentioned, which was over a 24 month period.
I contacted a chat agent who told me it was a glitch/error.
False advertising I think? I am awaiting a reply by email.

Now the Price has changed like I said before because of the anticipated receiver fees.
But the original deal I was offered is nowhere to be seen, no pricing passed 12 months.
What happened Verizon? Why was the original offer no honored like you advertised?

How can I downgrade Triple Play to just FIOS Internet?

A couple of months ago, Triple Play seemed like a good deal. I only wanted Internet and TV, but Triple Play came out being the cheapest bundle with both of them. The deal was only available online. When I got it, then I found out that you have to rent a cable box to get TV service, which adds $10/month to the bill. It seemed horribly misleading - if it's actually required, I see no reason to make it a separate expense other than to conceal the true cost of the service - but overall still a good deal.
Now, I find I never watch TV. Ever. There's just no time for it. I like FIOS Internet, but I'm also paying for services that I don't use. And Verizon is making it very difficult to change this. There is no information about doing this at all on any of Verizon's pages. After calling customer support, I find out that the price I'm paying comes from a complicated array of discounts, which are only available to new customers, and would go away if I changed my bundle, meaning that I'd be paying much more if I got rid of the TV service. Not only that, I can't even return the cable box to reduce my monthly bill $10 - doing this would automatically disqualify me from the Triple Play discounts because I can't get TV service without it (even though I absolutely can, just with a very limited selection of channels - I've tried plugging the coax right into the TV and it works more or less).
So, what can I do? Xfinity's Performance bundle at $30/month is looking pretty attractive, and maybe after a 6 month trial period Verizon can consider me a "new customer" again. But if and only if there's a way I can just cut back on the services I don't use and make my bill go down instead of up, I'd just as soon not go to the trouble of changing ISPs.

"Services and fees" are something you can't do about because those are county's charges. As for the $10 charge for the cable box, I don't know what to say but they should have been free. Have you asked why you're being billed for the box? The offer you signed up for is probably alot different than the ones that exists today. Did they charge you for the box the first month you have services.

Nothing but trouble since signing up for triple play

I should have known from the moment I tried to register for a triple play service online that something was fishy. While trying to register, I could get almost to the end but it would not process. I called for support, who walked through the process with me and again it would not go through. No problem he said, I will honor the online price (which I am still trying to get settled 30 plus days later). As soon as I recieved my first bill for the tripl play bundle I registerd for, I knew it was wrong. I was charged 175.25 for an $89.99 package. If that wasn't bad enough, I was charged for a phone number I didn't have. After a month of trying to seek assistance from a variety of departments which, at one point included waking up to no service at all virtually nothing has been resolved even though several supervisors have assured me it would be resolved on the next bill. After an extrodinary number of "hours" of phone calls trying to get nothing more than what I originally ordered I was directed to set up a new MyVerizon account to access the phone number I was suppossed to have all along. Now all that seemed reasonable until I had to also choose a new primary email (now that I've already notified my contacts of the original change). The straw that broke the camel's back was receiving a new bill not for the amount arranged witha supervisors assistance but rather $216... $94 more than the bundle cost. I have always attempted to be reasonable on the phone even though the frustration has reached the breaking point.
It has become obvious to me that Verizon is not interested in hving me as a new customer and that customer service only provides lip service under the quise of correcting difficulties when in reality it's just a brush off. Even the E-Center (when I fianlly got to them) told me the problem I encounted attempting the online registration happens all the time.
In this day of technology and with verizon claiming to be the "best", it seems strange to me that they can't take of basic customer service and provide a customer with what they ordered. It's also obvious that one department doesn't know what the other is doing as you get shifted around, put on hold, disconnected and hung up on which has resulted in several three-hour phone calls.
Does anyone have ayn idea of how to speak to a human being that is actually cabable of addressing and resolving a problem without making you feel like you are center ring in a three-ring circus?
I will make one more attempt and then it's Comcast... come back. And there is no way I will pay a early termination fee. For what I've been put through, asking for nothing more that the bundle I registered for, Verizon should be paying me to stay. I have reached the point where I am ready to notify the better business bureau, local media and other consumer watchdog alliance.
Help.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Free X1 upgrade not available because I don't have Triple Play

Hi, I am new to the forums. I got an email saying I am eligible for an upgrade to x1. I chatted about upgrading and they day I need Triple play to do it. I dont want triple play. Comcast is too unreliable to trust with my phone service, as I need that for my job. I have TV and Internet though comcast. They das that there are no double play offers avaiable. Sounds like false advertising to me, a marketing ploy to get consumers to upgrade to the triple play stupidity. The Comcast service was out for 3 days, while the Verizon landline kept going.

Hello bubtub,
I apologize for any inconvenience this has caused you. I have sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019

Signed up for a Triple Play Bundle. Reps can't fix billing because they no longer offer that bundle.

Hello,
I signed up for a Triple Play Bundle back towards the end of January for DSL/Phone/DirectTV. After taxes, fees, & discounts, I was quoted about $135 total, across two seperate bills. Direct TV's billing was constant from their end since day one($80); never a problem. Verizon bills me for about $100-110 each month, obviously not accounting for the bundle they signed me up for.
Customer service has not been helpful. After stating that they no longer offer that plan, they all then try to sell me a Fios bundle. Why would I agree to another contract when this one is so woefully in disaray?
I have names of every rep I spoke to & their corresponding 6 digit employee codes, as well as a couple personal emails which stopped responding a while ago.
If anyone can help with this, I would be very much appreciative.
Thank you.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Just got comcast triple play. Original ipad sees network but will not connect.

Just got comcast triple play. Original ipad sees network but will not connect.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

True or False - re $99 Triple Play

Simple question, but I have gotten conflicting answers from VZ reps: For the current "triple play" promotion that includes "$150 Cash Back" (and is being aggresively promoted in my neighborhood, where virtually everyone already has Verizon phone service only), is it true or false that a current Verizon phone-only customer (not Fios, just copper POTS) is ineligible for the full $150 but will get instead a "pro-rated" $100 cash back?
I cannot find this referenced in *any* of the promotional materials, even in the fine print. Is it true, and if so, why is it not documented anywhere?
Thanks,
Jerry

This is what I see for the current offer and is in the fine print at the bottom. If you are a copper subscriber and enroll for all three
services you must commit to the terms of the contract.
This it what it shows in my area. It may depend on your area. If you do not have FIOS or never had it it should apply to you. Perhaps one of the good Verizon people here will confirm this.
http://www22.verizon.com/residential/bundles/verizonbundles/
SPECIAL OFFER:Order online and get $125 Back for Double Play and $175 Back for Triple Play!
Plus, order online and take $5 off the monthly rate for the first year. HURRY! Offer ends soon.
** $125 and $175 provided via prepaid bank card. Card can be used where prepaid bank cards are accepted. To obtain cash from your card, visit a participating bank and present your card and ID. Must be enrolled in service for 31 days to receive card which will be sent within 60 days of in-service date. Must reimburse total value of card if service is canceled within 6 months. Prepaid bank card delivery may be delayed or withheld in the event of suspected fraud. Valid 2/22/09 through 4/18/09. Must install by 6/18/09.
Sorry but FIOS bundle does show this.
SPECIAL OFFER:ACT NOW AND GET $150 Back. Plus, order online and take $5 off the monthly rate for the first year.
HURRY! Offer ends soon.
* $150 provided via prepaid bank card. Card can be used where prepaid bank cards are accepted. To obtain cash from your card, visit a participating bank and present your card and ID. Must be enrolled in service for 31 days to receive card which will be sent within 60 days of in-service date. $179 early termination fee applies. Prepaid bank card delivery may be delayed or withheld in the event of suspected fraud. Price Guarantee applies to base monthly rate only and is void if changes are made to the service plan. Valid 2/22/09 through 4/18/09. Must install by 6/18/09.
Message Edited by prisaz on 04-10-2009 08:09 AM
Message Edited by prisaz on 04-10-2009 08:09 AM

Ordered Upgrade to X1 Triple Play

I can't be the only one who has experienced this. On Jun 7th, I placed an order for an upgrade to triple play x1 with expidited shipping for the selfinstallation kit. I immediately received an email saying my order is being reviewed and I would get another email when my order was complete. After 24 hours without a confirmation email or call I contacted customer service as the email said to do. The agent told me that my order had shipped that day, the 8th, I should receive it in 2 business days, and gave me my new phone number. Yesterday my current DVR stopped responding. I chatted online with a rep wanting to make sure my new equipment would be here quickly. They told me there was no record of me requesting express delivery and that I'd receive it Tuesday-Thursday of next week, then told me it woudln't be shipping until Friday, then passed me off to someone else who said it had shipped, but not express, then they said there was express shipping. I decided to call in after work since I was getting so many different answers. I called again this morning, the rep told me that it had shipped on the 9th and I should receive it Tuesday. I asked again about the $30 I paid, she said "Oh yes I see that now." and told me I'd receive it today or tomorrow. When I asked for a tracking number they stated there was no tracking number. Since when do companies ship equipment without a tracking number?! I feel like I am being lied to any time I try to talk to someone. At this point I'm ready to cancel the order and my current plan with them. Has anyone else experienced this? Is it just because I chose self-install?

Unless you have a GREAT DEAL of experience with audio video gear, you DO NOT want to self install X1.
1. Let's assume they properly fulfill your shipment. Easier said than done as you now know.
2. Then, we need you assume the signal levels at your house will support X1 boxes. Once again, easier said than done. Just because older legacy boxes worked at your house is no guaranty X1 boxes will. They require entirely different signal levels.
3. OK, now we are assuming your signal levels support X1 boxes. Now you need to get them activated. Once again, easier said than done. It would appear that Comcast does not have the background infrastructure in place to properly activate self installed X1 boxes.
Call Comcast and get a tech out to your house.
elboyens wrote:
I can't be the only one who has experienced this. On Jun 7th, I placed an order for an upgrade to triple play x1 with expidited shipping for the selfinstallation kit. I immediately received an email saying my order is being reviewed and I would get another email when my order was complete. After 24 hours without a confirmation email or call I contacted customer service as the email said to do. The agent told me that my order had shipped that day, the 8th, I should receive it in 2 business days, and gave me my new phone number. Yesterday my current DVR stopped responding. I chatted online with a rep wanting to make sure my new equipment would be here quickly. They told me there was no record of me requesting express delivery and that I'd receive it Tuesday-Thursday of next week, then told me it woudln't be shipping until Friday, then passed me off to someone else who said it had shipped, but not express, then they said there was express shipping. I decided to call in after work since I was getting so many different answers. I called again this morning, the rep told me that it had shipped on the 9th and I should receive it Tuesday. I asked again about the $30 I paid, she said "Oh yes I see that now." and told me I'd receive it today or tomorrow. When I asked for a tracking number they stated there was no tracking number. Since when do companies ship equipment without a tracking number?! I feel like I am being lied to any time I try to talk to someone. At this point I'm ready to cancel the order and my current plan with them. Has anyone else experienced this? Is it just because I chose self-install?

Triple Play Billing messed up

I am so frustrated with Verizon. After spending a total of over 3 hours on the phone with their customer support over the past 4 months, my billing issues have still yet to be resolved. The gist is this.... I don't know how it happenned, but when we got triple play, the phone was billed seperately from the TV and Internet. So when we paid the bill, it was only paying down the TV and Internet and not the Phone. So, the phone charges were racking up (we also weren't getting the triple play discount) and we had no idea what was going on. Finally they found this issue, but I haven't heard a word back from them about any resolution. I was instructed to not pay my bill until I heard back from them, and now my bill says its close to 800 bucks and nobody has reached out. Pleas please please if someone from Verizon can help me before I just throw up my hands and cancel my service. I really don't want to do that, but this has become such a headache and I am worried that it is going to start affecting my credit. If there is anyone I can talk to to get this resolved, that would be amazing. I don't expect to hear a **bleep** thing, but if I do, and this gets resolved, I will make a note here along with a heartfelt thank you.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

TRIPLE PLAY CONTRACT EXPIRING - NOW WHAT ??

My 'old' Extreme HD triple play contract expires on March 21,2010. I 've noticed that my March bill is showing on-line and it is the same as it has been for past months. Does anyone from Verizon ever contact me to see about the contract ending? Does it take them a while to realize what's going on? What is my respnsibility here? I'm in no hurry to lose the 'old' Extreme HD and get involved with the new screwed-up bundles.
Solved!
Go to Solution.

gene1802 wrote:
I do not believe I have a 2 year price guarantee. The only information on-line for my account is that it is a 12 month contract. There is no mention anywhere of a 2 year price guarantee. So again I ask - now what? Does Verizon even keep track of this stuff? Will they contact me? As of now, I'm just paying my normal bill for March.
Look for the welcome package that was mailed to you last year, and hope you can find it. I know my plan was such that it gave an expiration date after "One Year Commitment" but also showed a two year price guarantee when I signed up. But that sure did not show up on my bill or in My Verizon online account manager. Myself and others pushed for it to be made available on My Verizon and also be displayed on the bill. Before that happened only billing knew unless you could find your first bill after the bundle agreement along with the welcome package. Then after further research I found it was pricing for two years and a one year commitment. Only way to know for sure is to find your paperwork or call and VERIFY THAT THE TWO YEAR PRICING WILL BE VALID FOR ANOTHER YEAR. EVEN IF YOU CAN'T FIND YOUR PAPERWORK FROM LAST YEAR. I am not sure when that arrangement stopped but it is worth a try to call them and get reassurance that it will be the same pricing until the second year ends. They may say fine as long as you make no changes.

Trick play instead of Triple play

I currently have FIOS Triple Play extreme plan. When I click on "My Verizon", it shows my plan and cost. Below that, it states "What We Recommend". It has the same Triple Play, but also states that my bundle includes HBO and Showtime. I added that to my cart, but then it reads my plan will include Epix for an additonal $17 after month six. I called Verizon, they claim they cannot "see" what I am viewing. All I want is what is being offered. It seems like a Verizon gimmick to boost me. How do I just get what is offered, nothing more, at the price offered?

I should add that the person on the phone told me to just order whatever is added to the cart (no HBO and Showtime, but yes to Epix and the increased price), and that once the service is changed, to call again, and that his notes in the account would alert to whomever I would speaking to change the service to give me the free HBO and Showtime. After 90 minutes on the phone tonight, I am not in the mood to be on the phone another 90 minutes and take a chance on some crazy scheme to just get what is offered.

Verizon Unable to Honor Advertised Triple Play Deal

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