My video disappears when I drag it into the timeline...

When I drag a video clip into the timeline, only the audio appears. I scrubbed through and the audio plays, and the video didn't so it's not hidden somewhere amongst the clips I've already made. The video plays fine in Quicktime and in the Source monitor within Premiere. Likewise, my co-worker took the same .mp4 and was able to drag it onto a timeline on her computer and this wasn't an issue for her. I've already dragged nine other .mp4 videos into this timeline without issue that all have the same codec and frame rate.
I've tried refreshing the program, my computer, and have tried exporting the .mp4 into a .mov as I've read that worked for somebody else who ran into this issue on CS3. I feel like this is more of a Premiere issue than a video issue. Does anyone have a solution?
Thank you.
- Mac OS 10.9.5
- Adobe Premiere Pro CC (2014)

very strange. can you confirm you have source patching enabled for your video track?
have you also tried using the insert or overwrite edit commands from the source monitor to bring in the video to the timeline?

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Hi I have done some more digging and found this:
1) In the bottom left corner of FCPX, click the film reel so that you can see all your projects:
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My system: Windows 7 64 bit.
Intel Core I5-2500k [email protected] (4 CPUs)
Memory: 8 Gigs RAM
I am new to using Premiere Elements 10 as this is the first video editing program I have ever worked with however I am very computer literate.
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Cheers,
Neale
Insanity is hereditary, you get it from your children

My video disappears when I drag it into the timeline...

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