My wife has had to contact apple to restore all her purchsed audiobooks but some are not avaiable on itunes anymore

My wife has recenlty lost her audiobooks and apple have put back into her download section the books but there are several missing and they are not on itunes anymore after contacting apple they have said theres nothing that they can do has there not avaiable ? surely thats not right any purchases made on itunes are yours to keep forever and you can delete them and re download them for free , worst thing is shes not even listened to them . Why have apple said they wont refund her for the cost of the apps which are nolonger downloadable ?

If she did not have them backed up in iTunes on her computer, then they're gone.
any purchases made on itunes are yours to keep forever and you can delete them and re download them for free
That is NOT true. iBooks, yes. Music, yes. Ringtones, no. Audiobooks, no.
They were good enough to allow her to re-download the ones that are still in the store. That's more than they were obligated to do. Backing up media and other content is your responsibility.

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My wife has had to contact apple to restore all her purchsed audiobooks but some are not avaiable on itunes anymore

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