My wives phone will not restore. we have had an apple tech and a verizon tech on this issue. we are trying to restore from a previous backup from iCloud. it is large. but a month now?! Help!

We restored her new iphone 5s from a backup on icloud from her previous iphone 5. it was restoring for two weeks! we called apple and eventually reset and started over. verizon had us do this again a week and a half later. still, now, its been over two and a half weeks and the phone will not restore from her icloud backup. she has alot of our pictures from the recent past holidays and pictures in icloud that we dont want to loose. along with all her itunes purchases.she is starting to get really upset. i know her backup was a fairly big one but if icloud sold her the storage to do the backup. why cant we get her phone to restore from this icloud backup? Is it the device? is that covered under our apple care? or under our phone warranty? Is it the size of the backup? im so lost and want to help her. I, writing this on the support community to see if you guys can help us. i really dont wat to spend another grand on a phone. thank you for your time. thanks for reading. happy holidays to you all..

Essentially it would mean another Internet connection yes, however it's your local network that I am wondering about and whether it could be the problem.

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