N911a on win 8.1 lost ability to scan.

HP np11a worked fin on win 8.1 usb.
Now cannot get to scan function

Hi @MottHaven,
I see that you aren't able to scan now. I can help you with this today.
I have provided a document with some steps to try to see if that will resolve the issue.
Run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it.
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Check to make sure the Windows Image Acquistion Services are running.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Go to Solution three: Check the Windows Image Acquisition (WIA) services.
You can always do a system restore back to before this issue started. How to refresh, reset, or restore your PC.
Select Restore your PC to an earlier point in time.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Did you add any new software or hardware to the computer?
Please provide in detail the results if you are still having issues.
Have a nice weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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HP Envy 5530 e-all-in-one... lost ability to scan a page to email...

Error "there was a problem connecting to the server" came up when trying to scant to email on my Chromebook via the clouds. Was working. prior to being shut down for a week while on vacation. I can scan to a ssd chip and get to PC that way. I printed out Config. page. Internet & status show connected. Router/modem ok for my pc, and wife's. Hit retry several times... no good. Attempted several full tries. Got a new password, no change. Shut down equipment a couple of times... no change. Printer approx... 100 days old. Low end printer for low usage, and low price... can't invest too much in it for fixing. But, not eager to buy another one either!? Hum? Any ideas?
This question was solved.
View Solution.

Hi Sturgeon,
Welcome to the HP Support Forums. I understand that you have encountered difficulties when trying to use the scan to email feature of your Envy 5530 printer.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Lost ability to scan using Office Pro L7680 after latest OS X 10.9.5 update

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Date: Mon, 28 Jan 2013 16:28:53 -0800
From: [email protected]
To: [email protected]
Subject: Lost ability to print as PDF following reader upgrade
    Re: Lost ability to print as PDF following reader upgrade
    created by David Kastendick in Acrobat Installation & Update Issues - View the full discussion
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403. That’s an error.
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Please follow us on twitter @vzwsupport

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N911a on win 8.1 lost ability to scan.

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