N95 video message help

I have an N95 8gb but I dont seem to be able to receive video messages. i can receive pictures and sounds but no videos even though they are under 300k. I have been in touch with Vodafone who have said to do the following:
1.On the phone press the Menu key.
2.Scroll to and select Tools.
3.Scroll to and select Sett. wizard to launch the Nokia Settings Wizard.
4.Scroll to and select Operator.
5.Follow the wizard's on screen steps to automatically configure the phone with the required operator service settings.
6.Repeat steps 1 to 3 of the Settings Check above to verify that the settings are now working correctly.
I cant find the sett wizard in tools though!
Any ideas please?
I have to return some video tapes!

No probs obbzi,
I've just done a search for you on the forum and it appears that you can do a reset by typing *#7370# though it will wipe everything from your phone
(Here)
apparently you can format it as well by: switch phone off. then * 3 green key and switch it on. Though again you will lose all data.
(Here)
I'm pretty sure by re-installing the firmware you also lose all setting etc.
My advice to you would be to plug the phone into a computer that has the pc suite installed and do a full backup before doing anything. You can specify how much you'd like to back up from the phone as well.
Hope this helps,
Grim.
Message Edited by grimmy on 28-Feb-2008 03:34 PM

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No probs obbzi,
I've just done a search for you on the forum and it appears that you can do a reset by typing *#7370# though it will wipe everything from your phone
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apparently you can format it as well by: switch phone off. then * 3 green key and switch it on. Though again you will lose all data.
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Message Edited by grimmy on 28-Feb-2008 03:34 PM

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http://www.petri.com/save-skype-video-messages.htm
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