Navigating this Forum

Similar Messages

• How to navigate this forum?

  Of all the 30+ forums I’m registered in (for the last 20+ years), I find this one the most difficult to navigate. How/where do I find answers to questions about navigating this forum?

  thats because its not really a forum
  more like a blog.
  best way to search would be a web engine (google) with adobe forum in qoutes or similar
  however, there is very little in this site anyways.
  the best way to get answers is the chat line with adobe.
  however, im here b/c they wont support our trial versions of acrobat 10 pro even though we have bought hundreds of licenses from them over the years...they just refer to this blanket forum.

• I am totally lost on navigating these forums...Reloading Acrobat, Bridge, and Photo Shop Elements

  I posted this question somewhere and a couple people answered it, but I cannot find it for the life of me!  I am navigating different browsers trying to get back to my old Firefox, which I think I've managed to do. 
  My computer went in the shop and had to have a damaged hard drive replaced.  How do I re-load the software without getting dinged for it again?  I do not know what versions I had to start with.  Acrobat was a free version?  I think?  Old...  Photo Shop was newer...I think PSE11 or later...not the latest though.  And it was not subscription, which I definitely do NOT want!  I have no idea the version of Bridge I had.  I'm operating on OS X Yosemite.
  And please do not respond asking me to Skype you because the shop did not put Skype back on my computer, and Skype decided it did not like my attempts at my password OR my attempts at changing my password, and has suspended my account.  And I cannot remember when I signed onto Skype so I cannot get my account back without a lot of my time being wasted.  Just another frustration.  I may just trash it.  I never use Skype anyway...
  A very frustrated technology illiterate person...

  You will need to figure out what programs you had so that you can redownload and install them.
  Download and Installation Help -
  https://helpx.adobe.com/download-install.html
  To do that you should be able to find them if you log into your Adobe account online and look under the My Products section.  If you cannot figure out how to get into your online account I don't know what else to tell you beyond try to contact Adobe support and see if you can convince them to help you.  Without anything to tie you to having purchased Adobe software that might be difficult.
  For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
  Adobe ID and registration chat support (non-CC)
  http://helpx.adobe.com/x-productkb/global/service-c1.html ( http://adobe.ly/19r6ZDp )
  If anyone freom this forums mentions Skype in terms of requestiing anything from you, run - don't look back.

• For Forum Admin: Problem with this forum editor

  The editor has been adding spaces in words for a while. Is there a way to correct so that our code appears properly?

  Hey Dan,
  dan hop wrote:
  I really tried to get something useful out of this 'forum'.
  It just didn't work out.
  slow and unstable implimentation.
  I use to follow the new posts on the dreamweavr forum and monitor the tips/solutions that more experienced people posted. This is awkward in the present setup.
  issues with navigating the site. (can't easily find what I want.)
  Yeah, I've been struggling with this new forum, too. I've been using NNTP for so many years that I can do it in my sleep. Web Forums will *always* be slower than NNTP. It's just a fact of the implementation.
  But, I am slowly coming around. Here are some things that I have learned:
  Start by going to Your stuff > profile > Preferences. Change the View to "Threaded" so you can easily see what the poster was replying to if they didn't quote anything. Make sure your Time Zone is correct (mine wasn't). Subscribe to email for threads you create and respond to. You can also subscribe to email for any thread by clicking on "Receive email notifications" on the right side when reading a post. I still do all of my reading via the Web Forum interface, but receiving email notifications is enough of a time saver for me that it makes up for the slowness of the Web Forum.
  I tried to get my picture to show up by adding a picture to my profile, but I discovered that you have to create an avatar.
  I haven't figured out how to search these forums with google, but the builtin search works much better than anything I have ever used in any NNTP news reader.
  The only implementation problem that I have found to far is that the "Next" button has stopped working a few times. Closing the browser and starting with a new window seems to fix that.
  Hope this helps,
  Randy

• A summary of this forum for perspective Nokia buye...

  I have been on this forum for about 2 weeks (not long I admit) ever since the release of "free" navigation for (your) Nokia phone.
  Since then I have observed the following:
  Nokia blatantly refuse to acknowledge or comment on issues which make them look bad, to whit;
  - Nokia maps not working with BlueTooth
  - Nokia Maps failing to update on certain handsets
  - A time/date bug causing phones to crash when using Nokia Maps
  - Nokia voice files failing to install due to an LUA error
  - Nokia's refusal to comment on whether certain phones will be supported
  - Nokia's refusal to answer questions directly either on or off the record
  - Numerous complaints by customers mislead by Nokia's blatant lie that Nokia Maps are     now free for phone.
  - Nokia's license servers failing to work when a license is purchased.
  - Nokia's license servers rolling licenses forward to version 3, and then being unable to work with version 2 when any of the previously mentioned issues arise.
  Nokia have further seen more than 40 users post to say they will never buy another Nokia (myself included) PURELY regarding the dishonesty they have shown with their handling of the maps situation. Nokia have still not commented, nor stated publicly their intentions with regards to these issues.
  Nokia have, in short, angered their (once) loyal customer base and driven numerous people away for the opportunity to (falsly) advertise free navigation on their phones.
  I feel the above is a fairly apt description of the occurences of this board over the last 2 weeks.
  Does anyone else want to point out something I have missed/agree/disagree with me?
  Please post your (reasoned and intelligently ONLY!) oppinions here, and lets see if we might be able to get through to Nokia.
  Perspective buyers, watch this thread.
  EDITED - I messed up the formatting rather badly.
  If you read something you liked, or found this post useful, hit the green Kudos button on the left.

  Err, if you post here, you really shouldnt expect Nokia to reply to you since this is aUSER-TO-USER FORUM. The Nokia hired moderators here arent even technicians who could answer some of the questions. They're just here to enforce forum rules. Some Nokia employees do come around from time to time, but that's so rare as to us not expect them here at any given time. If you want an official Nokia response to your queries, the only way would be to mail them through the contact us button at the top of the page.
  As for shamelessly ignoring questions regarding n95 and n96, lets see. They announced that they were working on the maps to be compatible on other s60v3FP2 phones to be available this year, hopefully within the first half (n96 included). This has been already answered before. Then somebody comes in and posts the same question again. It is answered. A few days later someone else asks it again. Personally, some people here do get tired of answering the same question again and again sometimes at intervals of a few hours of each other. Most of the people here who answer your questions arent Nokia employees and are in no way obligated to answer your questions if they have already answered it like 5 or six times. I've seen here posts regarding the new answer key for the v40 5800 right next to each other asking the same thing, and one of the threads was answered. 
  If you find my post helpful please click the green star on the left under the avatar. Thanks.

• How to change email address login for this forum

  I no longer have the email address I use for this forum and was wondering how to change it if possible?

  One of these links should help you:
  http://www.info.apple.com/support/howtoid.html
  Apple ID Assistance Form/Feedback

• Attachments to discussions-this forum?

  Attachments to discussions-this forum?
  My question is complicated. In order to ask it, I need to attach a Word doc and a PDF to illustrate my problem.
  Is it possible to do this here and, if so, how?

  Sorry, users cannot attach files in this forum for security and copyright reasons.
  To share a file, post it to a cloud service (e.g. Dropbox) and paste the link in your question. Be aware that it will be visible to the entire world, so don't include anything sensitive or personal.

• Has anyone in this Forum had problems with installing and running Adobe apps on the new MacPro?

  Has anyone in this Forum had problems with installing and running Adobe apps on the new MacPro?
  I have been trying to install Photoshop CS6 & CC and Acrobat Pro XI on my Mac Pro (late 2013). I keep getting a 'configuration' error message and wondered if the problem was wide spread.
  TIA,
  Jerry

  Thanks, Martin.
  Good to hear someone has had success. The lack of it here is frustrating and depressing.
  Thanks again,
  Jerry

• Some help please navigating these forums and a little discussion as well?

  There are a few questions I’d like to post, but first I need to determine how to use this newer style of user-to-user forum. Yeah, it’s been around a few years or so, but I’ve seen it take over the more traditional message board systems like v-bulletin and phpBB. Those boards were easy to navigate, as the forums, categories and topics were presented in a typical directory tree structure (even though the built-in search functions leaved a lot to be desired).
  Now the trend has shifted to formats such as this. While some retain some semblance of categories and topics (discussions), others seem to abandon this altogether in favor posts or discussions being related via tags or keywords. Google is the worst offender – forcing the user to select up to 4 pre-defined descriptors when creating a new post.
  Also confusing is how the terminology has changed. The forums are now calling topics, discussions. But they end up containing even less actual discussion on the topic and have de-volved into simple questions and answered. This is reinforced by the use of buttons to compel the original poster to designate responses as helpful or correct answers. This I would guess is in response to the myriad of answer seekers posting questions, receiving several helpful replies and never going back to say thanks, thus, the threads become all but useless for others who experience and seek out solutions to similar issues.
  The new format also usually starts out with “ask your question here” which is just another way to say, “hey, how about at least giving the search a try before asking a question that’s been covered before”.  Because many self-contained search features just don’t work, I can see why users just skip over it. But, what they may not know is that you can use Google to search a specific site. Forum, or blog which usually works pretty well. I’ve done this on a number of occasions, only to find the response as “this question has been answered here a hundred times – try searching”. If the responder is feeling generous that day, he or she may also present a link – a google search link that includes keywords.
  So, here I do see the initial ask your question box, then underneath that, a bunch of icons that represent particular products/topics. I start searches using more keywords, the reduce them If there are too many results. This gradual decline works well for Google, but here at Apple Support, I went from over 700 results to just two by eliminating all but the two mandatory keywords. I will do some more searches and post in the appropriate section, but my gut reaction is that it would be hard to believe that I’m the only person who has ever had this question.
  So, then – what’s the best and right way to use this new forum?
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  A BRIEF HISTORY OF ONLINE MESSAGE BOARDS
  I’m turning the double-nickel this year, so I’ve earned the right to gripe a bit. I don’t know everything, but for those of you youngsters, do yourself a favor a read up. If you truly are a techno-phile, you’ll find it at least somewhat interesting, at least enough to do a little research. Plus, this information isn’t all that old.
  The first online community I was exposed to was the BBS – Bulletin Board System. I had just bought my first PC, a Tandy, and the sales guy sold me a modem and gave me a number to call to connect to his BBS. I installed the modem, dialed the number and for the first time heard the annoyingly beautiful sounds of modems connecting. The, almost like “Do you want to play a game?”, text appeared on my monitor and I was hooked. The BBSes were local – to avoid long distance calls – and operated by those who could afford a second, dedicated computer and phone line. Usually, only one person could connect at a time – browse the discussion topics, leave a post to add to the discussion, check private messages (email) then log off.
  News Groups were the next form on online interaction I was introduced to. These required a special server running a dedicated protocol and a new reader, usually integrated in with an email client like Outlook Express. Each group was a specific topic – for example, Microsoft groups may have had a couple dozen or so groups covering topics like Windows 95 or networking, other commercially sponsored groups, or self-created groups. Like a BBS, you would log on, catch up on unread messages, respond to some and move on. It was in the News Groups where I learned how to program web pages to connect to a hosted database and many other things, thanks to the expertise and kindness of strangers. These groups soon became the territory of spammers, not to mention the real ugly recesses of the internet – international folks sharing “content” that the work obscene can’t even begin to describe. ISP’s soon dropped news groups from their services and they went away.
  By this time however, the world-wide-web was now in full swing. We no longer needed AOL or Prodigy to get on the Net, just an ISP and browser. Broadband was becoming available in select markets. Web-based bulletin boards sprang up all over, filling the void that the news groups left behind. They evolved, but kept to the simple structure and format for a good long while. As the cost of web hosting came down, and the availability of online databases went up, and open source application became better and more robust, anyone could incorporate a forum into their site with little time or expense.
  Social Media was on the rise. Sites came and went. From Friendster, to Myspace, then finally facebook, Twitter and LinkedIn. The net also settled in to a short list of other content sharing sites – YouTube, Flickr, Instagram. These took over the social discussion aspects of the online forum sites. That left the forums to take the only remaining role of software and product support – both as an extension of a company’s support solution or user-to-user help and support.
  On more than one occasion, I’ve tried to engage other users in topical and conceptual discussion in these groups, but it seems that they’ve already used their energy for that keeping up with their social media obligations. Facebook groups get lost in the multitude of pages. So end user support groups have settled into Q & A, mark the answer as correct them move on. Then another person comes along with the same question, enters it into the box, sees the first ten “pertinent” results that don’t answer the question, posts the question, and the cycle continues.
  If anyone has read this far, I commend you! Reading is fast becoming a lost art. I know it’s hard to read off a computer screen, easier on a tablet. And while I live my gizmos and gadgets, I have to still at least once in a while pick up a real book. I’m perfectly satisfied with my iTunes system with the only issue being the quality of any downloaded music. It’s better than it used to be, but CD’s have superior sound. Blu-ray Disc has superior sound and picture.
  I did purchase several books from the iTunes Book Store. But why? I could have bought them anywhere and read them in iBooks, but not the other way around. I had to sell my iOS devices. And now I can’t read my books. But that’s another story, for another day.

  Slip Jigs
  Contributors here so far are the cream of the crop...
  As an overall reaction to your treatise, I agree. I also judge that you - like me - may have some experience and skill at UX design (User eXperience - usability design, for the unwashed masses).
  First, let me commend your use of the WHITE SPACE that Apple graphic designers have so kindly provided. Looks very much like a paper page full of easy-to-read-SERIF-FONT text - it is clear you have experience with design concepts.
  As a tribute, I will post in your style - although our compose pane here is not quite WYSIWYG, I am hoping that line spacing will sort itself out, if not I will remove my attempt at bucking the system - but it may time for you to get some new optics
  you said:
  " ... v-bulletin and phpBB. Those boards were easy to navigate, as the forums, categories and topics were presented in a typical directory tree structure... "
  Agree that vBulletin, etc. WERE easy and familiar - but what is this structure but lipstick on that pig - see SITEMAP | ASC  (tt2's excellent UserTip). The digital directory tree is merely an adaption of the familiar Fileroom of old... a room for files(computer), file cabinets w/ file 'folders'(folders) and files(files). Apple in the form of Jobs/Wozniak (actually Xerox, but I won't quibble) was groundbreaking in the introduction of the GUI to the masses. [see your comment on being forced to learn a new way of working... has always been thus]
  Let me add that the lack of Apple's implementation of the stock features of "Sticky" threads - Announcements, Hot Topics, etc., is a miscalculation. The CATEGORIES above the Using ASC list of threads - "Announcements" and "Community Events" - baffle me as to their usefulness as I can see neither when I click 'em, only some "filtering" of what is in the "Feedback about Discussions" (?Feedback ?about? Disscussions?) Category.
  you further said:
  "... the trend has shifted to formats such as this. While some retain some semblance of categories and topics (discussions), others seem to abandon this altogether in favor posts or discussions being related via tags or keywords... "
  Kids these days... => iDevices (generic for handheld smarty-devices of any stripe) are responsible for the VISUAL graphic design conventions... no more teensy-weensy cursor - but BIG FAT FINGERS.
  A good suggestion to submit at Support_Feedback  might be to improve the 'Smartness' of the search capabilities by REQUIRING tags to be attached by the OP (offer suggestions if they wish) AND FURTHER, allowing other users of status to ADD tags (see your ¶ #2) - my estimation of the ACTIVE SEARCH is that it is looking for matching terms in the title of a thread, but I have no proof - anecdotal or by documentation at JiveSoftware.
  additionally you said:
  "... the use of buttons to compel the original poster to designate responses as helpful or correct answers. This I would guess is in response to the myriad of answer seekers posting questions, receiving several helpful replies and never going back to say thanks, thus, the threads become all but useless for others who experience and seek out solutions to similar issues. "
  I have no experience with other enterprise solutions, but the scuttlebutt on Jive is that it is the best in the business at Community Collaborative WorkFlow Software for Big Enterprise. We here unfortunately have been given use of a mere pittance of Jive's features. Apparently the MARKUP buttons have a really valuable purpose in the complete package of Jive workflow management. Here, merely a system for rewarding helpers. The green icon goes un-noticed by most and the OPost is likely irrelevant to most individual's issue. Regarding the latter portion, you can't change human nature. Some folks just aren't team players.
  you continued:
  "... The new format also usually starts out with “ask your question here” which is just another way to say, “hey, how about at least giving the search a try before asking a question that’s been covered before”. Because many self-contained search features just don’t work, I can see why users just skip over it. But, what they may not know is that you can use Google to search a specific site. ... "
  This particular issue of "Why do folks not go to the dadgum forum related to their device/software?" has plagued me since actively taking part here. My maladies prompted ME to go directly to the forum/sub-forum where they belonged. Clearly "My iPhone is a BRICK - how do I UN-BRICK IT?" does not belong in this forum - Using ASC - but thousands of similar questions land here - it MAY be because the DEFAULT forum for un-PRE-visited forum at SUBMIT.
  The WELCOME page has the preferred path - a "Search or ask a question" field and the teeny -> New to the Community? Start Here.  link (actually Tutorials )
  -- neither of which content does anything to coach the new user in "How Do I Use This Joint?"
  Something akin to "Pick the Device or Software in which you are interested below" might at least get the visitor to the right place to BROWSE their issue. Many folks are unable to craft a TITLE to their question that even resembles their problem, much less explain it in the bodytext.
  This is explained  in the javascript:; link "How to write a good question"  - e content of which I leave open AND hi-lited in a text file ready to copy/paste, for example:
  Quoted from  Apple's "How to write a good question"
     To help other members answer your question, give as many details as you can.
  Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
  Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
  Describe the problem, and include any details about what seems to cause it.
  List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
  Here is how obscure that information is
  It's almost as if the confusion is by design.
  HOORAY! - another fan of the Google workaround. I get pooh-poohed by some for even suggesting going off the reservation, but it works WONDERFULLY and is FAST AS LIGHTNING with even more useful post-result filtering.
  you concluded your evaluation with:
  " So, then – what’s the best and right way to use this new forum? "
  Learn the system just like you did when you first started using a computer instead of paper. It is what it is. I have a comfortable WorkFlow established using browser bookmarks and Add-ons + Google for all searches + email notifications to sort the wheat from the chaff. Not adopted of my choosing... but at least it's MINE!! Be advised that the SiteWare employs some "we will save you from yourself, helmet-law-like features" that may frustrate you from time to time - until you discover (or are told) how to circumvent them.
  Some definitions:
  Apple Support Communities = Bulletin Board Software Site
  Community = Forum
  Category = Sub-Forum
  Question = Thread
  Reply = Reply
  Your not so "Brief History..." is clearly a good evaluation and Executive Summary. Are you SURE you're not an interactive developer?
  best regards
  CCC

• I am writing to this forum to ask for help in determining whether Aperture will satisfy my needs when I switch from Windows to MAC in the near future.

   I am writing to this forum to ask for help in determining whether Aperture will satisfy my needs when I switch from Windows to MAC in the near future.  
  I am currently using Photoshop Elements 8 on Windows 7.  After several years of use, I am self taught and adequately proficient for an amateur.  What I didn't realize (until I started researching my upcoming migration on the Internet) is that I actually use PE8 for two functions: digital asset management and digital editing. 
  Regarding Digital Asset Management: My research leads me to understand that PE on MAC does not provide the same level of organizational capability that I am used to having on Windows, instead providing Adobe's Bridge which does not look very robust.  Furthermore, iPhoto, which come on MAC will not support the hierarchical keyword tagging that I require to organize my library of photos. The two SW applications which I am thinking of switching to are either Aperture or Adobe's Lightroom.  Frankly, I'm thinking that it would be smoother to stay within the Apple product line. 
  So the remaining question is whether Aperture will support my digital editing needs. The tweaks that I do to my photos are not very complex (no, I do not want to put people's heads on other animal bodies).  But could someone who uses Aperture tell me whether It will allow me to do the following kinds of edits?:
  - If I have a photo where someone's face is too shadowed, can I lighten just that person's face, and leave the rest of the photo as-is?  
  - if I have a photo where the background is cluttered (eg, 2 people in front of the Parthenon which is undergoing renovation), can I remove just the construction cranes?  
  - Can it splice together several separate photos to give a panoramic?  
  If, once I get Aperture, I find that it cannot enable the kinds of editing that I do, I would probably get PE11 in the future. However, if people in this forum tell me that Aperture will definitely not  support the kinds of editing which I've described in the previous paragraph, I would prefer to get PE11 with my initial configuration (since someone will be helping me with my migration).  
  Thanks in advance for your consideration and help! 

  I am concerned, however,  about using a non-Apple Digital Asset Manager in OSX. I would really like to avoid integration problems. Is using PE11 to import and catalog my digital photos likely to cause conflicts?
  Thanks for any insight on this
  Amy,
  Not so much conflicts as maybe a little less seamless integration with Apple software and perhaps some third-party software providers in the Mac App Store where some programs build in direct access to iPhoto and Aperture libraries for getting images into those programs easily. Typically, there is a manual command to go to Finder (think Windows Explorer) to browse folders.
  One caution to mention however, is that the organization you set-up in PE Organizer is unlikely to transfer over to either iPhoto or Aperture if you decide to change at some point.
  The only real stumbling block that I see in your opening comment is that you want hierarchical keywording (Kirby or Léonie can go into the details on keywording limitations as I stay at one level). If you can work with the keywording schemes of either iPhoto or Aperture, then using PE for your external editor (either program supports setting an external editor) would probably be ideal since you know PE well. This is the idea with the Mac App Store version of PE (editor with no organizer).
  Note - I use Photoshop CS6 (full version) with Aperture and it works really well. The only downside is that Aperture has to make either a TIFF or PSD file to send to an external editor so that the original file is protected by not sending it to the pixel editor. While TIFF or PSD files protect the integrity of the image information without degrading it, they are typically much larger file sizes on disk than either RAW or JPEG files. Therefore, your library size (iPhoto or Aperture) will balloon quite a bit if you send a lot of files to external editors.
  One other possibility for an external editor would be a program called Pixelmator. It is pretty similar to early versions of Photoshop, but built for Mac. Other than the panoramics you want, it will do most pixel editing that PE can do. It is not an organizer, so it is built to go with either iPhoto or Aperture. It does have differences in how you complete certain procedures, so there is bit of a learning curve when you are used to doing it the Adobe way.

• Elements 12 will not run. I am using windows 7, all updates have been made. When I try to open it up, it loads at first, then closes, and will not open up again. I need help with this, as I have not found a single answer in this forum that works.

  As stated, I just downloaded elements 12. Every time i open it up, it gets to the organizer home screen, then shuts down. After this, it will not reopen. I have made all the updates to my windows 7, and I have searched this forum and have yet to find an proper solution to this issue, and by the looks I am not the only person with this issue. Anyone's help would be greatly appreciated.

  My post has been viewed 24 times, and yet have had no answers. I have always like adobe products, however if this is the type of support they offer, I will never purchase another product of theirs. The issue I am having is the same issue many others have had, and yet no answer. Poor customer service!

• I lost my contacts. First it would not open Facebook or my iMessage . So I turn off phone and turned it back on.  Then all contacts were gone. That is not cool. I don't want to sync . I also read on this forum iPhone is not a storage device .???

  I Lost my contacts . I don't sync. Why should I have too? Very frustrating. I read on this forum iPhone was designed to work with computer. Then I guess this phone is not for me. 
  My fb and my iMessage would not open. So I turned of my phone and turned it back on. Bang ! They were gone. Funny how I never have problems with my itouch.

  “the EU is considered one country for warranty purposes“
  Not the case at all whilst there are harmonized minimum standards governing guarantees, warrantees remain national as these vary (Add to) minimum legal protection.
  Some how you need to get your phone back to Switzerland.

• I just downloaded Maverick on my Macbook Pro from 2011.  When I try to open iPhoto, it says that I have an old version that doesn't work with Maverick.  None of the solutions stated on this forum work for me, because there are no options displayed.

  After downloading Maverick on the MacBook Pro that I bought in 2011, I am unable to open iPhoto. The message says "You can't use this version of the application "iPhoto" with this version of OS X.  You have "iPhoto" 9.2.3"  What???  That is ridiculous.  Why doesn't Maverick download everything?  I've tried the "fixes" I found on this forum, but none of them work for me, because there is no workaround via the library.  I can't access the library.

  I have an old iPhoto version and it still works with Mavericks, the version before yours, that is puzzling.

• How can I use a username to log in to this forum.

  The size of the username box in this forum is too short to see my full email address and as a result I often have to try a few times because I cant see if I make a typo. This is rather annoying because you can see if you perhaps made the mistake in the password because all you see is a row of dots.
  Is there any way I can use a shortened username? I seem to remember I entered one originally but it has never worked

  Ted,
  There is a good, active forum for Forum Comments. Adobe-Admin (John), can help you with all sorts of issues with Log-in, and accessing the forums. I would post there with the issues and your needs, and wait a bit for John to get to the post. He's good, fairly quick, and works hard to help - but he IS overworked, so you may have to be patient.
  Good luck,
  Hunt

• From reading this forum and my own it experance the HP "eprint" email server is flawed!

  Having read on this forum and from my own experience only a limited number of email providers email addreses will be accepted by the eprint email address it certainly does not accept emails from hotmail.com and hotmail.co.uk they bounce almost before they are sent!!!
  So own up HP I bought in to your sales BS  and there certainly wasn't any caveats saying that you eprint system does it did not work with certain email providers.
  I note that someone calling himself an interested employee of HP  has been suggesting that its the providers fault, well I have been using hotmail for donkeys years and the only time my emails have bounced is when I have incorrectly entered the wrong send address configuration or the attachments were too large!
  I am getting on, but for the life of me I cannot found any eprint support contact email address on their web page, is there one? or is HP hoping that their customers will sort out their problems for them?
  For the record I can see my printer on line via the eprint web site and all the reports are correct so its not a fault at my end .
  So HP if you actually monitor this forum get your act together and give us what your sales blurb said it would!

  For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may
  help resolve your problems.
  1.) Completely shut down your printer and restart it
  2.) If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and
  then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at
  a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from
  completing.
  a. If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to
  reattach to the cloud.
  b. Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no
  ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
  I am an HP employee