Navigation to ITS navbar entry

Dear Experts,
Using transaction launcher, we have configured an entry at navigation bar that allow us to consult an Sales Order in CRMD_ORDER transaction (using ITS and passing the currentOneOrder Guid).
My question is: It is possible to navigate directly to this navbar entry whenever the user clicks on a Sales Order at inbox, instead of navigating to standard Sales Order BSP view?
I'm aware that there are BADI's that allow us to manipulate the navigational link (CRM_IC_NAVI_BADI or CRM_ICWC_SERVICE_NAV), but I don't know how to indicate a navigation to an ITS entry.
Can anyone help?
Thanks and regards,
Bruno Garcia

Hi Bruno,
The NavbarView.htm contains all the links (they are build up dynamically). the controller CL_CRM_IC_NAVBARVIEW contains 3 methods to navigate to all different possibilities: URLs; Links and Classes.
NAVIGATE_VIA_CLASS
NAVIGATE_VIA_LINK
NAVIGATE_VIA_LTX_ID
What you can do is put an external breakpoint in method NAVIGATE_BY_ENTRY_ID en see in what method above the standard goes when you click on the ITS entry on the navigation bar.
Then what you will have to do is copy the coding that it executes and probably create a new navigational link with as source view the AUIItems.htm (results from Agent Inbox) and navigating with the same target view as what the standard does.
Hope this helps.
Kind regards,
Micha

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