NB200-125 General Hardware ( Screen and HD ) issues

Hi All,
My wife's NB200-125 is about 18 months old and has in the last few weeks be exhibiting some strange problems. It started out with a boot failier where windows XP failed to boot, having tried to boot in both normal mode and safe mode a few times I tried plugging it in to make sure it wasn't a battery issue, plugging it in helped and I managed to get it booted and ran chkdisk which found a bunch of Hard drive errors which it fixed and it's now booting ok, a few files were lost but that could just be chkdisk deleting HD sectors.
Now in the last 2 days there have been 2 occasions where the screen has gone "blank" firstly to a black screen, and then the second time to a green screen.
Does anyone have any pointers as to where to look to fix it? I thought a HD change would sort it until these screen errors.
Any ideas would be much appreciated.

Hi Grunge,
Of course these problems can be hardware related but before you ask an authorized service provider you should try a recovery installation to factory settings. Maybe Windows was muddled up due to the previous issues so a reinstallation would help.
So take the recovery medium and boot from it. Follow the screen instructions and restore out of box settings.
If still doesnt help its really hardware related issue and it can be fixed from an authorized service provider.

Similar Messages

Failed Hardware Scan and other issues E440

Hi all,
This is probably more rant than anything, but I wanted to give a heads up to others too.
I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
I finally called Lenovo on March 30th, before my warranty expired. When I called that time, I didn't realize the hard drive failure was the SSD. So they sent me a new 500 GB drive. I also added the other things into the case when I talked to them. For the wireless issue they suggested making sure the driver was up to date. I did this and let them know when I called back that it was up to date and still having the warning. So I called them to tell them to tell them about the wireless and also that I realized it was the SSD having the failure, not the main drive. The first case had already been closed even though none of the other items were addressed.
So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
I also found two pictures of the repair person in the recycle bin...
So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
So, he sent me ANOTHER BOX. I've built up quite a stack of them.
Our power was out AGAIN from the 17th through the 19th (don't get me started).
I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact. I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description                                           Symptom
IMAGE                                                             Replaced due to engineering change
System board                                                 Network card error
Hard disk drive                                                Network card error
ECA-WIRELESS                                            <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP.

IPhone 5: Blue Screen and Restarting Issue

I have an iPhone 5 and am running iOS 7.0.04. Just a few days ago my phone has had the following issues:
1) Phone randomly restarts
2) While using the phone, system will crash and the result is the Blue Screen of death. Only way to get out of this crash is to do a manual restart
3) While using phone, screen will start flickering, lines will appear on screen and I will either get a Blue Screen or a White Screen.
I have done the following to date:
1) Backed up Phone and synced/restored from my Computer
2) Erased all settings and restored from iCloud Backup
My phone is out of warranty and I think if I take it back to the Apple Store they will tell me I'm SOL.
Just wanted to know if people think this is a Hardware or Software issue.

Hello jackhandy234,
I have a white iPhone 5 running on the latest IOS 7.0.4 and I am having a similar problem. I have had my phone for about 6 months now and have had it always well protected in a sturdy case similar to an otter box case. I have had no problems with the phone until 2 nights ago.
While on the messaging app "kik" My phone froze up, vertical pixalated lines appeared,it faded into a black screen, shut down and automatically turned on again. It repeated this "glitch" while powering back up about 3 times. Finally after having to manually restart it by pressing the power and home button for 5-6 seconds it stop.
After going back to using my phone, not 5 mins past, and it was "glitching" up again. In the past 48 hours it has glitch over 26+ times. Everytime I need to use my phone for more then 5 mins I need to manually reset it.
If you have found a solution to your problem, please post it because it could possibly solve mine.

Blue screen and volume issue

Need some help here. (hope Im in the right place)
Im getting the blue screen and spinning wheel at shutdown, computer wont turn off.
I run Techtool Deluxe and my Volume Structure fails (passes surface scan).
Disk Utility says volume is fine......
Im sure an erase and install would do the trick but I would really like to know more about what the issue is, how it happened, and how to avoid it in the future. As well as if its fixable without a clean install.
Just getting into the tech side of life so any direction on troubleshooting this issue would be much appreciated.
Thanks you

Hello jackhandy234,
I have a white iPhone 5 running on the latest IOS 7.0.4 and I am having a similar problem. I have had my phone for about 6 months now and have had it always well protected in a sturdy case similar to an otter box case. I have had no problems with the phone until 2 nights ago.
While on the messaging app "kik" My phone froze up, vertical pixalated lines appeared,it faded into a black screen, shut down and automatically turned on again. It repeated this "glitch" while powering back up about 3 times. Finally after having to manually restart it by pressing the power and home button for 5-6 seconds it stop.
After going back to using my phone, not 5 mins past, and it was "glitching" up again. In the past 48 hours it has glitch over 26+ times. Everytime I need to use my phone for more then 5 mins I need to manually reset it.
If you have found a solution to your problem, please post it because it could possibly solve mine.

Touch Screen and Charge Issue

Hey everyone, first time here but also registered at precentral
Asked there, but I'm hoping here would be a better place to voice this issue.
This is my 2nd New Pre I had as the first one had random keyboard loss when my phone died due to battery. I was able to fix it with a 5th batt pull, but I wasn't chancing it..so swiped it.
Well, got my phone with 1.2.x out of the box and tested fine at the store. When home and updated to 1.3.1. weeks later the issue.
touch would random stop working...I had preware so I decided maybe it was a patch or app messing it up (I noticed I didn't have message foward working after update)
So I Doctored it. The Process went nervously fine, up until I got to the home screen. The Touch went out again!
But after messing around a bit after getting it back after a battery pull (at the time touch comes and goes) I was easily able to recreate the issue.
For example:
Touch = dead, once I plug it into a charger (usb/wall), Touch returns.
Touch = alive, (after it came back during day) Once I Plug in to charge, Touch gone.
There was a point that touch wouldn't return if I had the phone slider closed, with screen unlocked. Wether I was plugging it in or removing to charger.
I hope this makes sense, and really hope its not hardware, as I don't wanna return phone to find out it repeats on a new/refurb one. As this one feels solid in every other dept.
Q's Did palm change how the phone locks..reacts to charger??
If so, god, please fix it!
Post relates to: Pre p100eww (Sprint)

ok, I left work today. in the elevator down to my car i started pandora, bluetooth. Got in the car, docked the phone, plugged in the aux wire to my radio, charger to the phone. Music, couple of calls, music agian, skipped some songs, changed pandora stations, etc...
Got home, undocked the phone, unplugged aux cable and charger, close pandora, turn off the light. Grab my stuff, phone rings can not answer it. Screen now does not work anymore.
Pull the battery twice, no luck. Do some searching and see some post that it is realated to the battery connection and a post that other have got it to work with the charger plugged in.
I take the USB cable, PC to phone and it starts working!! yeah... mess with that batter and no luck. stops working again. unplug the USB from the PC and it is still working. Uplug the USB from the phone, stops working, plug it back in to the phone, not the PC and the screen works again... not really sure what that is about. now it is working with no wire.

Hardware, screen, and other probl

It is december and i have had my Creative nomad zen xtra 40 gb since july. In this extremely short period of time i have already had to send my player in to get fixed because my display was not working. So, after getting it back about three weeks ago i am having a hardware problem. when i turn the player on the screen is frozen, and it shows a very distorted picture saying hardware problem. unless someone can tell me how to go about fixing it i am going to have to send it in again. my friend has also had to send hi player in about three times. to those looking to buy an mp3 player from creative i strongly discourage it. it has been nothing but problems for me and several people i know. PLEASE HELP!!!!

wmartin95 wrote:I have a Zen Xtra 40 GB that went crazy. It froze in a shut down mode. I took out the battery restarted it went into rescue mode. I tried disk clean up went back to rescue mode. Tied to get a new OS went to the site tried to plug it in gave mea message hardware problem. I got this for Xmas this really is poor customer service they want $40 if you have a receipt neverind that you registered it or $42 without. My experence with this is that these MP3 players are only good for 6 months. This company does not stand behind it'e products this is what we get for letting America not make them.
Firstly, the warranty varies depending where you bought it. I have an NJB3 that's around 3 years old, and an NJB that's around 4 years old. Both are still working fine, as is my Zen Micro of 2+ month years old.
To suggest that something made in a certain country, or not in a certain country, means it's poorer quality is also ridiculous.

11i General Ledger : Translation and Revaluation issue.

Hi,
I'll post the problem as descriptively as i can.
* The client has an Equity account under the natural code of 7341. He has not defined the GL : Owner's Equity Translation rule.
* The currency rate table shows that the rate type used for this natural code is Period
* Functional currency is USD
In August 2006, the client had made an entry to this account to the value of AUD 24,713 which was converted at journal entry point to USD 18,977. The entry was subsequently reversed in September 2008 and the USD book shows a '0' balance after it, which is correct. Just before the reversal the balance was USD 21,332 (taking into account subsequent revaluations till Aug 2008)
Client performs monthly translations and revaluations. In August 2006, the entry was translated to LKR books with a value of LKR 1,929,634. After which monthly revaluations which happened in the functional currency books also got translated and hit the LKR books till September 2008.
The total USD reversal in USD books as stated earlier was USD 21,332. This comprised of an initial entry and subsequent revaluations that were translated LKR books at different historical rates. But the reversal was translated to LKR books only on the closing rate as at September 2008. Leaving a small LKR balance of just over 100k.
Is there anyway that the client can perform the translation in such a way that after the reversal the closing value of the LKR books is also '0'. Please note that he is not willing to change the classification of the account from Owner's Equity.
Thanks,
Miranga

Instead of reversing the Original Journal, Pass a reversal entry nullifying the effect of the Original Entry.
Hope it resolves your issue.
Regards,
Sridhar

Mini iPad screen and system issues

Hi im a new mini ipad user and i want to seek your help on 2 things. 1) what do i need to do if the sceen of my ipad is blinking? I just bought it 2 weeks ago. 2) why is it that the system is crashing when you open 3 applications then suddenly it will go back to the home page screen? Thanks in advance

Try this:
1. Close all apps in the Task Bar. Double-click the Home button and hold apps down for a second or two. Tap the minus sign to close app.
2. Hold the Sleep and Home button down until you see the Apple Logo.

Broken screen and software issue

Recently dropped my iPhone 5 and the screen is cracked.
It had a pre existing problem in which I could not always hear people on the phone and had to put it on speakerphone just to speak to people.
Since dropping it, the lock button has also started playing up.
I don't want apple to fix the screen because the phone still won't be working properly and I won't be able to hear people...still.
I've got a feeling they'll blame it all on the fact that I've dropped the phone, which is not the case.
Any suggestions?

Your warranty with Apple is void since you dropped it regardless of any pre-existing problems that would have been covered under warranty, so what you do now is up to you.
You can find a 3rd party to repair your phone
You can purchase an out of warranty replacement for $229
You can buy another phone
You can do nothing.
Choice is yours.

Blue screen and Licensing Issues

Just recently I have been unable to open any PDF files. At first an error message popped up stating the license had expired and I needed to remove and reinstll the programs. I haven't tried to remove them yet, since I don't know if I'll be charged again for Adobe Acrobat 9 Standard.
I tried the Adope Licensing Repair Tool and it went through all the motions, but now when I open a PDF file it either won't show on the screen or I get a "Blue Screen with words that are gone before I can read it, then the computer shuts down completely and restarts.
Any suggestions?

Provide exact system info and crash logs:
Working with your Operating System’s Tools
Run the Acrobat Cleaner Tool, try again.
Mylenium

Screen and GPS issues on iPhone 5

We received a certified iPhone 5 back in March '14 and the touchscreen constantly "acts up" either becoming nonresponsive or phantom typing even after a new iOS upgrade and multiple soft and hard resets. Also, the GPS, when activating maps or an app like Map My Run needs to be calibrated every single time the app is started. Any help or advice would be greatly appreciated. Thank you fellow iPhoners and Verizon!!

TMOON22,
I am so sorry to hear that your are having issues with your iPhone. By certified do you mean the device was purchased as a certified pre-owned device or was this a replacement device? Does the device have any physical or water damage? Was there an app or software update processed around the time these issues began?
LindseyT_VZW
Follow us on Twitter @VZWSupport

TP Yoga numerous issues with screen and digitizer

Hello
Summary:
I bought a 20CD0001IV about two months ago (Demopool). I need it for work and drawing, but so far I have numerous issues. And right now I'm kinda lost: What should I do? Send a support question to lenovo/IBM EC? Contact my retailer? Are these common problems? I'm also not sure about my warranty. The Lenovo Solution Center says, I still have warranty. The different parts of the website say different things. I'll assume worst case: My warranty is likely expired.
I tried:
Fresh Installation Windows 8.1, newest drivers, newest Wacom drivers. Tried different settings. Calibration, Pressure Curves, all the stuff. Have 3 different Pens. Searched google, searches this forum...
Problems:
Massive Ghosting, I know, there is a solution on the forum. It says to replace the old screen with a newer model, but is this possible if the warranty is expired?
Calibration is a mess! The digitizer point wobbles under the pen, this is most obvious near the screen border, where straight lines turn into curves. But it's also an issue in the middle of the screen. In some places the cursor is 2mm top left of the actual pen tip, in other places it's bottom right UNDER the pen. I tried all kinds of calibration already... I know about a "dead spot" issue, but this was fixed with a firmware update and my issue is all over the place, not just one spot.
The screen is not very solid. Even medium pressure with the pen leads to dark and light display glitches near the tip.
Pen pressure "clipping". The 100%-Pressure is reached waaaay too quickly when I actually press with medium force. This leads to a very screwed pressure curve, where drawing lighlty or drawing medium is a lot harder, because there is not much scope. Basically, I draw with 100% Pressure 90% of the time. 100% should only be reached when I press intentionally hard.... I tried this with different pens, it's not an issue of the pen. (This is also not the first wacom device I use, so I can compare... I'm not just heavy handed...). The wacom settings themselves are not of real use, they only influence to curve from 0 to 100, but can't move the 100%-Point itself (maybe someone has a better understanding of the wacom settings and knows how to do it)
Edit: ...The ThinkPad Logo just came off, too o_O
To be honest, this is terrible quality for a lot of money. I could live with one or two issues, but this is almost unusable. I wonder if those are common problems and all Yogas have a screen like this. I had a Samsung Slate before and the screen was like solid glass and did not dent at all and I never had so many problems at once.
I don't expect solutions for those problems. But I hope that someone can point me into the right direction like "Yeah, this is a known hardware thing, read this...". If someone knows a good tool to troubleshoot/analyse Wacom Input let me know (I only tried the Pressure Curve Tool).
Is there any hope at all if my warranty is really expired?

I did some more testing with the maximum pressure issue. And it might be related to the pressure level of pens. As far as I know the Yoga supports 1024 levels. I have a new Wacom PL-900 and it has only 512, and the pressure problem is strongest. It is the same with the original Yoga pen, I'd say - even though this should have 1024 levels? But with an old Samsung Series 7 pen I need to press harder to reach 100% pressure - although it is still not really "hard". I'm not entirely sure how many pressure levels the Samsung Slate pen has, thought it was 510, but have seen some reviews mentioning 1024...
Anyway, I posted this issue in the wacom forums.

I've been having an issue with assistive touch, every time I open an app. the AT disappears the from the screen and I have to turn it off and ON again. Is there a way to fix this?

I've been having an issue with assistive touch, every time I open an app. the AT disappears the from the screen and I have to turn it off and ON again. Is there a way to fix this?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

Imac 27" Intel Core 7 CPU. Screen goes black and will not respond except with a push of power button. Second monitor connected via displayport continues to display fine. Apply Store did full hardware scan and all is fine. Did clean wipe from Mavrick back

Imac 27" Intel Core7 CPU 16 Gig RAM. Screen goes black and will not respond except with a push of power button. Second monitor connected via displayport continues to display fine. Apply Store did full hardware diagnostic and all is fine. Did clean wipe from Mavrick back to Mountain Lion but problem remains. Apple Store can do no more.

I did some more digging, it appears to be a backlight problem only. I can see the screen very dimly if I use a bright flashlight in a very dark room. It also seems to run ok if the brightness is turned down a LOT.
So I'm thinking this is a LED driver board issue or the display itself. I'll open it up and check the connection between the two and see if I can get any more clues. At least I can use it somewhat now by dimming the display significantly...

Start-up grey screen lock and waking issues

Hello, I've been having several problems with my iMac G5 that seemed to all start at the same time just in this last week:
1/ Trouble starting computer - during start up the usual tone is heard, then a grey screen appears and the start up process stops. I am forced to restart and try again. After several attempts the computer makes it to the grey apple logo and it finally starts up. The computer works perfectly once it is finally on all of the way - except for the following sleep thing . . .
2/ computer won't start up again after sleeping - EITHER screen remains black and fan noise is heard, OR screen image comes back but then distorts slightly, a dark gray washes over it, and a restart notice appears (also distorted).
I have tried the follwing techniques to fix the problems:
- Disc Utility check: everything fine
- Hardware Test from disk: everything fine
- Re-set PRAM
- Tried starting holding down Option Key - had to shut down after endless wait
- Looked for new firmware - what I found didn't help
- Removed new Software - no change
- Tested with various peripherals disconnected - no dice
I have NOT tried Safe Boot - safe mode would turn off many of the functions I use most.
I'm not sure what else I can do. I am, of course, aware of the "Repair Extension Program for Video and Power Issues" but as I live in Japan, outside Tokyo, it is going to be a long haul to get my computer in to be looked at.
Could this be fixed any other way by me? Or does this sound like a classic "G5 power/video issue" and I should just bite it and take it in?
Many thanks for your time in replying,
Corrie B.
iMac G5 Mac OS X (10.3.9) First Generation
iMac G5 Mac OS X (10.3.9)

"I'm not sure what else I can do. I am, of course, aware of the "Repair Extension Program for Video and Power Issues" but as I live in Japan, outside Tokyo, it is going to be a long haul to get my computer in to be looked at.
Could this be fixed any other way by me? Or does this sound like a classic "G5 power/video issue" and I should just bite it and take it in?"
Hi Corrie, welcome to Discussions. Unfortunately I think you hit the nail right on the head. I would find a way to get this done with extension program because paying to fix it maybe cost inhibitive. (could you ship it to a friend or relative in the USA and have them take it in)???
For the sleep/wake issue you can try resetting the SMU, read the link below and it will show you how. Good luck Bob
SMU reset

NB200-125 General Hardware ( Screen and HD ) issues

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