Need Advice On Assisting a WWII Vet Regarding Internet, Mobile Phone, Local Phone Access

Hi…I’m trying to help out a veteran of WWII living at the Veterans home in Napa (Yountville, CA 94599). He currently has internet through Comcast, a local phone through AT&T, and a cell phone through some service called Jitterbug.
Here’s what I’m thinking, add him to our plan with a Smart phone that supports mobile hotspot. Then, cancel the current cell phone (can he keep that number?), cancel his internet service, and cancel his local phone. I think this would cut his monthly costs in half.
The only concerns we have is:
Is the coverage good in that area? He mentioned the walls in the Veterans home are thick and in the past coverage was very poor. Can you tell me if it’s better now, is there a guarantee regarding coverage quality? He uses an Apple computer, so I would also need to know what the internet speed supported for a mobile hotspot would be for say an Apple iPhone to compare that with Comcast.
We don’t want to do this unless it is beneficial to him and not a degradation in network performance. This is the main entertainment and communication for an ailing man of in his final days with us. He’s fighting cancer.
Are there any better suggestions?
Thank you for any and all support!

Hi there Moj0!
I applaud you and your family for being so compassionate and I will be honored to provide additional details to help setup new services!
Available Voice & 4G LTE (data) coverage for his exact address can be viewed here: http://vz.to/15oHm4l though unfortunately we are unable to guarantee service indoors due to terrain and building structure. (This is common for wireless service in general) Our 4G LTE speeds are noted between 5 Mbps - 12 Mbps.
The main question I have since this is the primary source of entertainment and communication is how much data he may use each month? You can generally get this information by logging in to the internet provider account or giving them a call.
This will help us determine which would be the best plan for your family and him based on the following plans: http://bit.ly/xdDajD
Please let us know if you have any other questions to assist!
Melissa_VZW
Please follow us on twitter @VZWSupport

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To anyone who can help. or can PM me with any details information I expected from the customer service but none I can get?
I am without hope with Creative Labs product now. Since from SoundBlasterPro, 6 etc.... now totally disappointed.
I got a Digital Music SX on March and it dead and return for RMA at early July. And I believe I am in totally lost in this case.
Below is the e-mail to from customer support... I suspect they are not even human, which is only mail record and mail player.
=================================================
Dear Yung Ping,
I already sent back my product to Speed Digital Limited on 2-July and comes up with problemssssss I told you.
Thats why I told you my RMA number: F0007536 , pls help my case.
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> Date: Tue, 4 Aug 2009 09:3:47 +0800
> From: [email protected]
> To: [email protected]
> Subject: RE: CLA (CLHK) - Technical Support Request - (Digital Music SX) (KMM92905I5977L0KM)
>
>
>
> Dear Max,
>
> Thank you for getting back to us; sorry that the suggestions previously
> didn?t resolve your issue.
>
> If the issue still persists, you may send back the product for warranty
> servicing. Kindly contact your retailer regarding the warranty
> servicing. Alternati'vely, you may contact our authorized distributor in
> Hong Kong:
>
> Speed Digital Limited
> Address: Unit C, 3/F, Por Mee Factory Building
> 500 Castle Peak Road
> Kowloon, Hong Kong.
> Tel: (852) 2958-3
> Fax: (852) 236-5498
>
> Office Hour:
> (Mon ~ Fri) 0:00am ~ :00pm, 2:00pm ~ 6:00pm
> (Sat.) 0:00am ~ :00pm
> (Close on Sunday & Public Holiday)
>
> If you still require assistance, please reply to this email with any
> previous correspondence to ensure the quickest and most accurate
> service.
>
> Best Regards,
>
> Yun Ping
> Customer Support Advisor
> Creative Labs Asia
>
>
> Original Message Follows: ------------------------
> Yun Ping,
>
> Thanks for reply. And NO, I have been customer of Creative Labs since
> Soundblaster Pro, they all work very well and in good condition. Except
> this time the Digital Music SX.
>
>
> . I still seeing many shop are selling Digital Musix SX, and mines just
> got about 3months. Yet your online store is still selling
> it->http://hk.store.creative.com/products/product.aspx?catid=&pid=469
>
> I don't feel happy about my purchase cannot be repair or replace. I
> really looking forward CreativeLabs can REPAIR my product while it is
> still under warranty.
>
> 2. about the USB X-FI 5., the staff at service center they propose I
> accept it as replacment of my Digital Musix SX. I feel not happy about
> it too. They are totally 2 diferent target product and the X-FI is
> acturally its lots more cheapy then the SX.
>
> 3. Also from the staff at the s ervice center, they told me informed by
> CreativeLabs'staff, there is a up coming new product as upgrade of
> Digital Musix SX. Which I can get one as RMA in coming October. The
> Service center staff say they will inform me the details.
>
> 4. I have been sending the faulty Digital Music SX since 2nd July and it
> have been one month, and I still don't know and no idea when I can enjoy
> your product yet. So I expected my warranty period should not be
> counted under this RMA case. Do you think so?
>
> I am pretty much think X-FI 5. is not the one which can replace the
> Digital Musix SX in all aspects.
>
> I really hope to get more details about the status so I can make
> dicision for my RMA, I would either refund or wait for the new unknown
> replacment. And yes, I still need more details infomration.
>
> Do u understand my case? I am still waiting someone can help me out.
> Yet I do not receive any clear status on my case.
>
> Just want to get my working Digital Musix SX back. Either it is demo
> unit nor repair or anything just I need a working unit, thats all I am
> looking for.
>
>
> Also I would like to provide more details on my RMA.
>
> REPAIR SERVICE NOTE:
> RMA Reference: F0007536
> Date: 2nd July 2009
> Customer Name: Mr. Hung
> Contact Number: (852)9307-6880
> Product: Digital Musix SX
> Product Serial Number: MASB05608800054K
> Symptoms: Cannot Start Unit
> Date of Purchase: 7th March 2009
> Valid Invoice: YES
>
> Invoice No: B090307274
> Date: 7th March 2009
> Company: Centralfield Computer Ltd.
> Office: 3C, Sui Sing Bldg, 202-204 Cheung Sha Wan Rd., Sham Shui Po,
> Kln, HK.
> Tel: (852)29592283
>
>
> > Date: Mon, 3 Aug 2009 3:3:4 +0800
> > From: [email protected]
> > To: [email protected]
> > Subject: Re: CLA (CLHK) - Technical Support Request - (Digital Music
> SX) (KMM9279420I5977L0KM)
> >
> >
> >
> > Dear Max,
> >
> > Thank you for reaching us at Creative Customer Support; we appreciate
> > the opportunity to assist you.
> >
> > With regards to your enquiry, you may like to know that Digital Music
> SX
> > external soundcard has reached its end of service life and no longer
> in
> > production. You may like to view the specifications and feature of our
>
> > latest USB X-FI Surround 5. external soundcard at the following link
>
> > below:
> >
> > LINK:
> > http://hk.creative.com/products/product.asp?category=&subcategory=873&product=775& listby=
>
> >
> > You may like to know that the warranty for the replacement soundcard,
> > will continue based on your original date of purchase of your
> defecti've
> > unit, Digital Music SX.
> >
> > If you still require assistance, please reply to this email with any
> > previous correspondence to ensure the quickest and most a ccurate
> > service.
> >
> > Best Regards,
> >
> > Yun Ping
> > Customer Support Services
> > Creative Labs Asia
> >
> > To provide feedback on your "Creative Experience" please click on the
> > following link:
> > http://asia.creative.com/contactus/mailto/sitefeedback.asp
> >
> > Asia Site: http://asia.creative.com/
> > Support Site: http://asia.creative.com/support/custsup/welcomets.asp
> > KB Site: http://support.creative.com
> >
> >
> > Original Message Follows: ------------------------
> > ==================================
> > Subject: CLA (CLHK) - Technical Support Request - (Digital Music SX)
> > Name: Max Hung
> > E-mail Address: [email protected]
> > Self Description: Advanced PC User
> > Region: Asia
> > Country: Hong Kong SAR, PRC
> >
> > Support Inquiry: My Creative hardware stopped functioning correctly
> > Product: Digital Music SX
> > CCPP Certificate Number:
> > Serial Number: MASB05608800054K
> > Purchase Date: Mar/07/2009
> >
> > Operating System: Windows XP
> > Firmware Version:
> > Creative Model Number: Digital Music SX
> > Connected To:
> >
> >
> > Detailed Problem Description:
> > my product was return for RMA since 2nd July 2009. Now the serv ice
> > center told me the product is no longer available and suggest me to
> > accept a X-Fi Surround 5. sound card or wait until OCT for an unknown
>
> > new product which claim for upgrade for Digital Music SX. Please, I
> need
> > more details on my RMA. Since the server center told me my product
> > cannot be fixed or replaced, I need to know how will my product
> warranty
> > goes. Thanks for help.
> >
> >
> > ==================================?

. I will not be able to tell you if the Digital Music is available for repair or not. I am sorry but this is not something I have control over. Parts and support policies differs country to country, in your case you will need to work things out with the distributor.
Message Edited by KokChoy-CL on <span class='local-date'> 08-04-2009<span class='local-time'> 05:8 [email protected]

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regards
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