Need articles or Documentation on Case Management in OBIEE11G

Hi Experts and Gurus,
I am learning OBIEE11G and want to concentrate on CASE MANAGEMENT. Can anybody please suggest me where could I find the articles on it or any related forums or websites.
Thanks a lot.

Dear Christine,
One does not need to use PPS to make use of RM with SRM as such. But using PPS integration makes record & case creation automatic. I expect this would be one of the requirements for you hence, PPS sounds better. If programming is not a big issue & manual creation & addition of objects is something that users are fine to do(instead of objects being linked automatically etc) then RM with SRM independently would be a good option. It also leaves you flexibility to manage things as per your requirements.
Addition of objects etc can be done from RM screens. You can add button in SRM screen to navigate to the relevant record or case.
Best Regards,
Pragya

Similar Messages

Need a Doc for Case Management-Interaction center

Hi all,
I need a SAP doc for Case Management-Interaction center.
Please send me on [email protected]
Will surealy get points .
Nice weekend

Hi Babu,
Please check the following SAP Help link:
http://help.sap.com/saphelp_crm50/helpdata/en/89/c5be40d7e4cc38e10000000a155106/frameset.htm
Hope this helps,
Kind regards,
KZ

Does anybody know something about developer's documentation for BPM 11.1.1.7 Case Management ?

I found only "Javadoc" and "Modelling and Implementation Guide". Both documents seems to be scarce to start development. Of course there are a lot of blogs and one example on java.net, but where is a documentation ???

In fact the Modeling and Implementation Guide it is an official documentation.
Oracle® Fusion Middleware Modeling and Implementation Guide for Oracle Business Process Management 11g Release 1 (11.1.1.7)
31 Working with Case Management
http://docs.oracle.com/cd/E28280_01/doc.1111/e15176/case_mgmt_bpmpd.htm#CIHJBBCA
But I would also strongly recommend you to read this series of posts from the Oracle A-Team (start from the end of the list below):
Case Management In-Depth: Cases & Case Activities Part 2 – Case Rules
http://www.ateam-oracle.com/case-management-in-depth-cases-case-activities-part-2-case-rules/
Case Management In-Depth: Cases & Case Activities Part 1 – Acivity Scope
http://www.ateam-oracle.com/case-management-in-depth-cases-case-activities-part-1-acivity-scope/
Case Management In-Depth: Stakeholders & Permissions
http://www.ateam-oracle.com/case-management-in-depth-stakeholders-permissions/
Case Management Part 3: Runtime Lifecycle of a Project
http://www.ateam-oracle.com/case-management-part-3-runtime-lifecycle-of-a-project/
Case Management Part 2: Anatomy of a Project
http://www.ateam-oracle.com/case-management-part-2-anatomy-of-a-project/
Case Management Part 1: An Introduction
http://www.ateam-oracle.com/case-management-part-1-an-introduction/

I need Documentation on Solution Manager

Dear Consultants,
I need documentation of Solution Manager, can any one help me out in getting solution manager documentation, mail me at [email protected]
Thanks&Regards
Hazi

Hi..
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce89c290-0201-0010-5985-dd64605111fd
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce89c290-0201-0010-5985-dd64605111fd
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/2a92c290-0201-0010-4b8f-a2aaaa3b822e
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/b298c290-0201-0010-19bb-b6d1356419f1
/people/community.user/blog/2007/08/30/customizing-synchronization-using-sap-solution-manager-part-1
/people/doreen.baseler/blog/2007/03/21/creating-and-assigning-blogs-to-topic-sap-solution-manager
/people/sapna.modi/blog/2007/05/06/sap-solution-manager--roadmaps-introduction-part-i
/people/community.user/blog/2006/12/07/organize-and-perform-testing-using-solution-managerhttps [original link is broken]://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce89c290-0201-0010-5985-dd64605111fd
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce89c290-0201-0010-5985-dd64605111fd
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/2a92c290-0201-0010-4b8f-a2aaaa3b822e
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/b298c290-0201-0010-19bb-b6d1356419f1
/people/community.user/blog/2007/08/30/customizing-synchronization-using-sap-solution-manager-part-1
/people/doreen.baseler/blog/2007/03/21/creating-and-assigning-blogs-to-topic-sap-solution-manager
/people/sapna.modi/blog/2007/05/06/sap-solution-manager--roadmaps-introduction-part-i
/people/community.user/blog/2006/12/07/organize-and-perform-testing-using-solution-manager

Need Help Beyond HP Case Management - Losing A Very Loyal 20 Year +HP Customer.

I am not sure where to turn to for help at HP beyond HP Case Managment, so I am turning to this board as a last measure for help.
I just bought a new HP Laser Printer, (HP Laser Jet 200 Color MFP M276 PCL6) few weeks ago and after countless hours of me trying to install the printer, being on the phone with both my companies tech support and HP’s Tech Support and no one being able to install this printer HP Tech Support (whom were wonderful) turned me over to the HP Case Management team to resolve my issues.
The HP Case Manager Eric {Personal Information Removed} called me today saying he was calling to help me resolve my issues, he gave me a case number of Case # {Personal Information Removed}. Up until Eric’s call all of the HP representatives had been wonderful to work with and also complemented me for being very understanding, nice and easy to work with. However that would quickly change with Eric’s call. Eric was the most insincere, disrespectful, condescending, belittling and arrogant/cocky person that I have ever spoken to in my life. He did not listen to what I was saying at all, but rather continued to talk over me in a condescending/belittling manner the entire call!
Because Eric was obviously not listening to me at all, and I honestly do not feel that he is even capable of listening, I had to ask the same question over and over again with him, and then he in a very disrespectful and condescending fashion told me that I keep repeating myself and then proceeded to get very offensive and rude.
I googled HP Case Manager, Eric had had multiple complaints and bad reports about Eric, go figure....
Eric offered no help what so-ever and kept telling me that he is the final authority at HP and that he has no manager and there was no avenue or no venue at HP to report him, said that he was the authority.
He then sarted being very disrespectful and blantly rude, telling me that I could go report him to the world wide web if I wanted to, just extremely unprofessional and quite frankly ignorant.
Please give me a call as soon as possible to help resolve.
Thanks!!!
Brian {Personal Information Removed}

So sorry you had such a bad experience, I too purchased a HP 7510e photosmart printer from Staples for $200.00 Canadian, I could not get it to print off photo's, I called HP for help but they just blew me off so I continued to try myself. I took it back to Staples but they told me the 10 day return policy had expired so I contacted HP again, this time I did get help and he could not get it to work either, by the way I purchased a care pack agreement for it as soon as I brought it home, good until 2014, anyhow they did send out a refurbished product to me to replace the new one. This one has been a nightmare and when I call the service department they inform me that I have to purchase another service agreement (SMART FRIENDS) for 6 months in order to get help or I would be charged $60.00 per incident.
[Content Removed]
I used to be able to contact HP and get help for my products without any problem, poor language skills and all but now I just get the run around.
As for the bad manners and rudeness there is no call for that and it is disgacefull that anyone should speak to you in that manner. I registered my service packs but it never shows up on the USA side. I wish there was a way to contact the directors of HP to Lodge a formal complaint but so far had no luck finding a number to call. Good luck to you.

Best Practice For SAP CRM Case Management

Hi,
Could someone please point to best practices for CRM Case Management. I have lokked all over and I found all the best practices except for case management.
Your assistance will be appreciated.
Martin

Hi Martin,
I was just working on case management and there is no best practice documentation but the following link was most helpful.
http://help.sap.com/saphelp_nw04/helpdata/en/5c/5d79287a9afc47a62e5197b582cc97/frameset.htm
Let me know if you need further assistance.

Case Management use and configuration

Hi,
In my understanding, this tool provides the capability to review those matching results who needs to be validated and then, I think, it permits to the end user, take an action. My question is: ¿what are the actions that the user could take?, specifically, ¿The user can manage the fields of the matching candidates to generate a gold record?
In addition, I have been looking for resources/documentation to configure and use case management interface in EDQ. I wish to know how to configure a process of EDQ to raise alerts on the case management interface, and assigning it to a user.
Thanks in advance for any help,
regards,
Daniel

Hi Nick, Thanks for your answer. I've read the "Case Management Essentials" document located on the EDQ product page at OTN. In fact, this is the document in which was based my understanding of the tool. After search a lot for documentation, tutorials or any guidance to configure this feature, I was reading the online help as you say, but I found it some hard to understand. But I will continue using that resource, if I dont find any other material.
Can you tell me what kind of actions can perform an end user over alerts and cases in this tool?, I need to know if it is posible to do manual merge or any kind of manipulation of the data who raise the alert. Because in the available examples I only see users change the status of the alert/case, but only that.
Thanks for your atention,
regards,
Daniel

S_AUDIT_TRAIL AUDIT_LOG CLOB Data from Siebel Application - Case management

Hi all,
We have to pull data from S_AUDIT_ITEMS in siebel 8.1.1 to the data warehouse in OBIA 7.9.6.1. as per meta link :
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=829041.1
Also we have a stored proc called FIND_AUDIT_VALUES_Oracle.sql which will be used for this...
We can do that using the mapping called SDE_OptyStgFact in informatica..
1) Which is the table the mapping will be putting data into?
2) This particular mapping seems to be more or less related to opportunity... we are implementing Public sector Case management.
Can anyone please elaborate how we get this started....
Thanks,
Dev

Also where has this procedure need to be run? On the siebel database or OLAP?
thanks,
Dev
Edited by: OBIEE developer on Mar 15, 2010 5:25 PM

This is a humble request to guide me through the new case management.

I read completely about case management.
But i didn't get that when we are deploying out case into the server then we should instantiate which one the processess which are promoted as activity or the case where we are required to enter the caseid and all.
If suppose we are doing so that we are initiating the case then nothing happens only a new instance is created
Is it so that suppose there are 8 processes promoted as our case activity then we have to TEST each of the process individually,then again for each process a seperate instance is being created and the data cannot flow from one process to another.
Please guide me through this ,I am totally cofused regarding this.
Actually make me understand the total scenario what we are going to do with case management........

You cannot. From a legal standpoint, the license agreement for OS X mandates that you run OS X only on Apple hardware. HP is not (yet) owned by Apple.
From a technical standpoint, your HP laptop doesn't use EFI, but rather an early predecessor called a BIOS. Apple is the only vendor of consumer computer hardware that uses EFI; other vendors reserve EFI for use in servers.
Secondly, Apple's operating systems support a rather limited number of configurations of video hardware and mainboard chipsets directly since they need only support those systems that they manufacture. You cannot use Windows software or drivers on OS X, so prior to installation, you would need to write your own hardware drivers for your laptop, create an OS X drive image on a Mac, and then modify that image with your drivers before putting it in the HP.
It will be simpler (and legal), to simply purchase a used Mac. Apple's online store has refurbished MacBook Airs starting at $850 and Mac Minis for $700. If you go to e-bay or craigslist, you'll find used Macs for considerably less.

Document Types for Case Management Implementation

Hii,
Can any one provide what document types should be used for Case Management Implementation. If possible please describe what is a queue and how it relates to provider group. What is Scripting and how it relates to solution advisor.
Thanks in Advance.
Best Regards!
Deepak P

i got it..for case management..document types will be CAL CL, E-Mail EM, FAX FX, Mail ML. you can create more as per your business needs...

Case Management - Create a Case using FM or Class-Method

Hi all,
I am involved in a Case Management project now.
I have a requeirment where I have to create a Case using a Function Module or a Method of a class.
Does anybody knowhow to do this?
Thanks and kind regards,
Guillermo

Hi,
Can you try the following BAPI - BAPI_CRMCASE_CREATE from the Function Group - CRM_CMG_BAPI. I guess this will at least give you some idea as to how to proceed. Also, have a look at the Function Module documentation which will give you an idea of the sample code.
You can also have a look at the following Class Method - cl_crm_cmg_manager=>create_case. I found this in CL_CRM_CMG_IL which is the SAP CRM 6.0 Genil Component Class.
I hope this will help.
Thanks and Regards,
Samantak.
Edited by: Samantak Chatterjee on Oct 26, 2010 4:03 PM

Help with CASE MANAGEMENT

Hi Experts,
I am working with Case Management, and I have to create Cases with all its specifications automatically. Anybody knows how I can create it? or Anybody have any suggestion or documentation to start with this.
Thanks in advance.
Regards,
Beatriz.

Hi,
Easy transaction to Case Management customizing is SCASE_CUSTOMIZING. There you have an overview of the customizing of case management.
Also carryon these steps one by one...
Case Management Basic Settings :
Define Number Range Intervals for Case
Define Case Types
Determine Permitted values for attribute
Create values for "Category" attribute
Create values for "Cause" attributes
Create values for "Priority" attribute
Create values for "Reason" for escalation attribute
Assign escalation reasons to an attribute profile
Create values for "Authorization level" attribute
System Modifications
Create status profile
Create Text profile
Create Text Ids
Create Text Profile
Define Logical system for external objects
Enhanced System modifications
Note About Enhanced System Modifications
Define Processes
Set up registry
Create/Change Case Record Model
Create Profiles
Create attribute profile
Create function profile
Create terminology profile
Create Activities for authorization check
Activate application log
Define processes
Create/Change Case Record Model
When u open the Transaction SCASE_CUSTOMIZING , there will be Registry Steps...
Follow them step by step.
For any queries reply.
Regards,
Eswari.

Getting TF42008: The test case management package could not be loaded. Verify that Visual Studio Test Tool is installed and try again.

We are trying to run unit tests in TFS server.
Below is the System Configuration:
Visual studio version: VS 2013 Ultimate
TFS: TFS 2013
For this we have created a build and able to run the build successfully. And build page showing one link for Test result. When we click on this link, we got below error message.
"Getting TF42008: The test case management package could not be loaded. Verify that Visual Studio Test Tool is installed and try again."
And below is the screenshot of the error message. So please let us know is there and thing else we need to do to solve this issue?

Hi RS,
Thanks for your reply.
Yes, if you want to open and view test result on your laptop, you need install the VS 2013 on your laptop as well.
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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HERE to participate the survey.

Process of transferring the confguration documentation to Solution Manager

Hi Team / Experts,
Could any one pleae let me know What is the "process of transferring the confguration documentation to Solution Manager" as we got some requirement to implement & configure Solution Manager for one our Client.
However,i would need some aditional information like
1)what does it mean by transferring exactly?
2) what kind of documentation do we tranfer generally while implementation?
3) what are the prerequisites ?
Please share any Configuration docs and real time implementation process,known issues & suggessions are rellay welcome.
Many Thanks,
Vinod

Have you tried asking this question in the solution manager forum?
SAP Solution Manager

How to create a Sub case in Adaptive case management.

Hi,
Can you please provide an example or more info about creating a sub case in Adaptive case management.
Documentation says
"Sub cases are deployed as a separate composite from the parent case project. They are linked to the parent using the case link mechanism. The sub case composite version is always the active version of the parent composite". This is exactly what I want.
I created a Sub Case following the steps mention in the documentation. It created it under the case activities. I want to know how to link it to a process or composite. In the advance section it specifies a project name and case name. How do I link it? Please help me with an example on how to create sub case.
ref:- https://docs.oracle.com/middleware/1213/bpm/bpm-develop/case_mgmt_bpmpd.htm#BPMPD87407
Thanks
Anil

On the Case UI within BPM workspace there should be a place to link cases.
Also have you looked at the following API ICaseInstanceService (Oracle Fusion Middleware BPM-Services Java API Reference for Oracle BPM Suite)
oracle.bpm.casemgmt.ICaseInstanceService
addCaseLinkboolean addCaseLink(IBPMContext context, CaseLink caseLink) throws CaseServiceExceptionAdd a case link
Parameters:
context - an IBPMContext value
caseIdentifier - a CaseIdentifier value
caseLink - a CaseLink value
Returns:
a boolean value
Throws:
CaseServiceException - if an error occurs

Need articles or Documentation on Case Management in OBIEE11G

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