Need help Admin!! New customer, not happy already,...
I have resorted to posting here as there seems to be forum chat that the administrators are good at solving problems.
I have placed a new order on Monday 20th for phone, broadband and tv package for installation on the 7th feb, i was told that i would be sent a confirmation email by the end of day with installation time etc, did not arrive, i have phoned the call center who said there is no record of order for the given address, i said that the money has been taken from my account and the reply was i must of been a victim of fraud and the 0800 100400 number was not bt, i was then put through to billing i think and was then told yes there is an order for that address and the email will be sent out by end of the day, nothing again, i need to know what time the engineer is coming on that date as its critical to when i arrange moving in to property etc, told they can not tell me and its in the email, its now friday and still nothing, i still cannot arrange moving property times as i have no idea whats going on with installation!! I spent nearly an hour on the phone and most of that on hold??
This is not a good start.
Help..
Hi Webbz,
Thanks for the post and welcome the forum. Really sorry about this, you should have had an email confirmation by now. Let me chase this up for you.
Can you please drop me a email? Please include the address of where the line is being installed and if you have any reference that BT have given you then please pass them on as this will help. Click on my username, (SeanD) and you will find my contact link under the about me section of my profile.
I will be able to let you know what is happening with your order.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
Similar Messages
-
It seems volatile memory is lost on the PCI GPIB Card. When the system returns from power-save, I cannot get to my GPIB instruments. I have to close the application and restart it. I've tried unregistering and reregistering the gpib globals and resetting the device interfaces (reissuing the ibdev command) without luck. I am using Visual Basic 6, but I also get the Measurement and Automation Explorer to fail in the same way, so I don't think it is my development environment.
On Sat, 15 May 2004 20:23:58 -0500 (CDT), SQP Products wrote:
>PCI-GPIB does not like returning from computer power-save mode. I
>need to restart the application. Uggh! Customer not happy.
>
>It seems volatile memory is lost on the PCI GPIB Card. When the
>system returns from power-save, I cannot get to my GPIB instruments.
>I have to close the application and restart it. I've tried
>unregistering and reregistering the gpib globals and resetting the
>device interfaces (reissuing the ibdev command) without luck. I am
>using Visual Basic 6, but I also get the Measurement and Automation
>Explorer to fail in the same way, so I don't think it is my
>development environment.
Can you change your power save settings? What operating system
are you running?
Also, some BIOS's have options for power save. For example, recent
IBM's can be set to maintain power to all peripherals, or only to main
memory. Of course, you would want it to maintain power.
I suspect the GPIB board and its driver are completely unable to
handle power save operation. It probably was never considered while
it was being designed.
Aidan Grey -
I have updated my iphone this evening and is has asked me to connect my phone to itunes, I connected it to a computer with itunes and it says it needs restoring? and all my images etcwill be earsed I need help as I have not backed my iphone up previously please help?
YOur phone is in recovery mode, any data that was on there is already gone, you will have to restore your phone and use whatever backup you to restore to.
-
I need help getting new authorization codes for digital copies
I need help getting new authorization codes for digital copies of movies. Can someone help me out?
There's a lot of results in Google when you search for this but unfortunately refreshing the page doesn't seem to generate a different code anymore. Mine also says already redeemed
-
Hello,I need help.ipad 3 does not support flash media player.which player must I download instead of flash media player?
Flash is not supported on the iPad - and as Adobe have announced that they are stopping development on all mobile versions of it, it probably never will be.
Browser apps such as Skyfire, iSwifter, Puffin and Photon 'work' on some sites, but judging by their reviews not all sites. Also some websites, especially news sites, have their own apps in the App Store. -
Hi, I need help my computer is not starting up at all, nothing happening when I press the button on/off. The battery charger is working as using it for another laptop. Not sure what to do. Anyone have any idea? many thanks
You could try a SMC reset:
http://support.apple.com/kb/HT3964
If no change, do what Allan advises.
Caio. -
Hi I need help ..I do not know how to edit a pdf file that I scanned in,
Hi I need help ..I do not know how to edit a pdf file that I scanned in, will someone please tell me what I should do PLEASE HELP
What program are you using? If it is just Adobe Reader you can not edit.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired! -
Need help opening new software application Adobe Elements 12 on my new MAC. HELP?
Need help opening new software application Adobe Elements 12 on my new MAC. HELP?
Is it installed? If so, go to Applications and choose either Adobe Elements 12 Organizer, or Adobe Photoshop Elements 12>Support Files>Photoshop Elements Editor.
-
Need help getting new printer hp deskjet 3520 setup for eprint and wireless
need help getting new printer hp deskjet 23520 stup for eprint and wireless
Hi Pastorlee7,
I see that you're having problems setting up your printer. I would take a look at the document below.
Hp deskjet 3520
Let me know how it goes. -
Ex-Uverse customer not happy with being a new Fios customer
We just had our Fios Triple installed on Saturday 9/30/13. I was a very happy Uverse customer. We moved to Verizon territory and we wanted something similar so we chose Verizon vs Direct TV and Charter Cable. Verizon Fios is far inferior to my experience with AT&T Uverse. It wasn't just one person but the whole experience. I never called AT&T's customer service in the years we had it. We had no problems. I just got off the phone for the sixth time since our install and it hasn't been a week yet.
Issue 1) Installer called at 8:30am to tell us he needs to come earlier than our 10am-3pm appointment. I explained we were moving and was signing the lease at 9am that is why we set a 10am-3pm appointment so we would have the key, TVs and phone in our place ready for the install. The installer said well he was scheduled for 2 appointments during that time frame so he doesn't know if he could make it at all if he doesn't come now. I told him it was ok to come after 3pm but please call and let us know since we are moving in. I thought about the situation and as a former dispatcher myself, I knew we shouldn't have gotten that call. I called customer service to let them know installer might not be able to show at all and gave them heads up. We got a call back from the installer telling us he will keep the set appointment time. He showed at 1pm
Issue 2) The installer showed with a bad attitude. Our place was already set up for Fios. The previous resident had it installed so it shouldn't have been a hard job. He was complaining he needed to drill a hole to install the Router in the living room. I told him no problem the hole can be covered with the TV and furniture. There was only one wall that the TV could go on so I asked what was the alternative outside of canceling the order. He placed a small hole next to the Verizon box so I wasn't sure what his issue was. It was obvious he didn't want to come to work that day. He took what I thought a long time to set up DVR, Set Top Box,router and phone. I tried hard not to compare AT&T installer to Verizon installer because people have different personalities. This installer wasn't friendly and AT&T went out of his way to tell us what he was doing, gave us feedback and walked us through all three. To put the icing on the cake, he left a nice sheet with our new phone number, att.net email, Uverse URL, wireless network connection name and key and if we had any questions in the next few days, we could call him directly since he was familiar with our set up. The Verizon installer went over the remote and left the channel line up brochure. He told us if you need the wireless network connection info for the devices, the numbers are on the back of the modem. (Do you know how many numbers are on the back of the modem???) I know how to find the numbers but my husband didn't so I had to tell him which ones.
Issue 3) After the install we went back to the old house and got more stuff to move. My husband said he wanted to record Homeland on Showtime can I do it from my phone like I did with Uverse. It took me 1 hour to figure it out because the website wasn't mobile so it wasn't working. I had to download 3 apps to figure out which one to use. I was so proud that I figured it out. It wasn't intuitive and it confirmed I had scheduled the recording. Monday morning I'm in front of the DVR to check my scheduled recordings. Homeland was there but didn't play. Called customer service..They said you have the Extreme HD. You need Ultimate HD. I told them I'm a customer and the names mean nothing to me. I wanted the package that had Showtime but didn't need HBO. When I placed the order originally, I told the sales agent I wanted a similar package to what we had with Uverse. I mentioned we watch Lifetime, Showtime, the Movie Channel and sports but we were going to suck it up that Uverse got Pac 12 channel last week and Fios doesn't have it. I pulled out the channel brochure and saw that there are no movie channels with the Extreme package. I think of 2 errors-1) Give us the channels we want and 2) Why was I able to appear to record from a channel we didn't subscribe to but I was made aware of the 3rd error when the new agent was confirming my order. The price for more channels was cheaper!!! Now I'm not happy at all!!!
Issue 4) I had to look up the phone number on my account. It wasn't in the confirmation email order and of course I had to call customer service once again to get full access to my account online because the call never came through with my full access activation code. I got the code and went to set up my voice mail. I couldn't. I called customer service again and was told I didn't have a voice mail box set up on the server. I asked why. The tech said it wasn't on the order so we didn't now you wanted it. I asked is there an extra charge doesn't it come with Fios voice he said yes then I asked why isn't it just set up. He said how are we suppose to know you want it!!! I've been ordering landlines and cell phones since the 70's. I've never had to tell anyone I want voice mail. All I had to do was set it up.He said well I'll add it and it could take up to 24 hours before you can set it up.
Issue 5) I record Scandal and schedule to record on all types since we have HD in the living room and SD in the bedroom. We decide to watch half in the living room and the other half in the bedroom. You know the problem there.. CAN'T. I'm still frustrated with Verizon but haven't reached the boiling point until...I can't record on Monday night The Voice and Dancing With the Stars at the same time at 8pm and Hostages and Black List at 10pm. I see 8pm shows recording as the same time as the 10pm because the networks end the shows at 10:01pm. I said well lets see if in the future one of the shows are on Video On Demand. Click on VOD and it says Temporarily Unavailable. SERIOUSLY!!!! I call customer service. I get a tech. He transfers me to a sales agent to make sure I have VOD in my package. She gets an ear full of my problems and gives me a $20 discount per month for 12 months. I didn't boil over..Still frustrated but appreciated that finally someone tried to make me happy. She transfers me to tech to fix DVR issues and VOD. Tech can't fix SD/HD or recording my 4 Monday night shows. The DVR has limitations that I didn't have with Uverse. VERIZON -time to get up to speed and fast with your DVR limitations. It can be solved with allowing more recordings at the same time...DUH!! You guessed it..Video on Demand was never set up for our account. It will take up to 24 hours to add this service that even comes with the basic Fios!!! I asked the tech how does this happen! When an order is placed isn't there a check list to make sure all the features are activated. He said yes but the agent didn't order VOD. Now to me that makes no sense for the agent to have to order set up for something that comes with a package. It should be a part of the check list.
Verizon..All I can say is, you guys have got to get this together. There needs to be a customer complaint hotline because I now get to tell everyone on this forum and all my social media accounts how poor your set up for new customers and how your DVR service is lacking. I asked during each call if there was a general customer relations department for Fios one agent said yes and gave me the number to Verizon Wireless customer relations...oops!! I happen to be a wireless customer and they got an ear full and apologized for your incompetence. They didn't have a number and got off the phone embarrassed that they shared the same name.Hi Lisacpt,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal. -
[Athlon64] Noob needs help optimizing new system
Sorry to post yet another thread, but I've been lurking for the past few days and I only get bits and pieces of what I need. I'm pretty clueless about this stuff as it's my first home-built system
See my sig for system info...
I'm needing help with bios settings. The pertinent stuff (I think - hopefully I got it all down):
CELL MENU
CPU Clock speed: 2200
DDR Memory Freq: 100.0 MHz
High performance mode: Manual
Cool n quiet: Disable
HT Freq: 800 MHz
Dynamic overclocking: Disable
Adjust CPU Ratio: Auto
AGP Freq: By Default
HT Voltage: Auto
Mem voltage: Auto
CPU voltage: Auto
AGP Voltage: Auto
Spread sectrum: Disable
DRAM
DRAM Clock Mode: Manual
Mem clock value: DDR200
CAS Latency: SPD
Burst Length: 8 Beat
Bank Interleaving: Auto
Active to CMD (Trcd): SPD
Active to precharge (Tras): SPD
Precharge to active (Tvp): SPD
DRAM IT Timing: Disable
ADVANCED CHIPSET FEATURES
AGP Mode: Auto (this is "greyed out")
AGP Fast write: Enabled
AGP Aperture size: 128
VLink 8X supported: Enabled
My questions mainly concern memory. I bought all this stuff at the Tiger Direct outlet store in Naperville, Illinois. I had intended to buy the K8T Neo-FSR (754 pin), but they were supposedly out of the 754 pin 3400+, and this board/CPU combo had a $100 rebate. Yeah, it's one of those deals with the odd 939 pin 3400+ that everyone has been talking about.
In any case, I already had the Corsair CMX512-3200C2PT picked out, as Corsair said it was compatible with the board. I wasn't aware of the MSI compitibility chart until I came here later that night. I STILL can't find that chart off of the MSI web site.
Anyway, I got it all hooked up and got the standard 4 red LEDs. Not knowing what to do, I took it back to Tiger Direct and the tech played around with it until he stuck an el-cheapo stick (Corsair VS512MB400) in there and it worked. But it only works in slot 2. So here I am.
I started to run memtest86, but it took too long to run and I aborted it for now. For what it's worth, it said the RAM CAS value is 2.5-2-2-5. I don't know what the hell that means, but I know it's important.
My questions:
1. I assume I need manually to set my memory clock value to DDR400?
2. Now that I can get the thing to post, is there any chance I could get the "good" Corsair memory to work by setting the correct latency/CAS values? Again, I don't know what I'm talking about, so forgive my ignorance. What I'm wondering is if I can set everything to what Corsair recommends while I have the cheap memory in there and then replace it with the good stuff?
3. With this board, am I better off with double-sided or single-sided sticks? As I said, I went into the store intending to buy the Neo 754-pin board, but they were out of the Athlon 3400+ in 754 and only had the 939 pin.
4. Anything else in my bios settings that stand out and need to be addressed? I want to make sure everything is optimized.
EDIT: I almost forgot: My CPU temp is runing around 42-49 degrees. Am I in the danger zone? I just bought a generic cooler for now and intend to get a Thermalright XP-120, but I can't find it locally, so it will have to wait.
AND FINALLY...
I don't know if this is related to anything above, but I have been having a hell of a time getting the 6600GT to run DirectX9+ games. The latest drivers for Windows 98SE was 66.94. Yes, XP will be installed soon, but for now... It was failing on dxdiag test for Direct3d 9 and also the third DirectDraw test. I was about to give up and take it back when I discovered that a new beta driver came out today (71.84). I installed it and it passed all of the dxdiag tests. I thought I was in hawg-heaven, but when I run Call of Duty (the only DX9 game I have besides HL2), it slows to an absolute clawl. The level starts out somewhat normal at first, but quickly slows down to the point that performance can only be measured in seconds per frame! All of the patches 1.5 and 1.51 for UO have been installed, but that shouldn't make a bit of difference.
If I don't get my CoD fix soon I'm gonna reinstall that Geforce3.
Thanks much and sorry again for such a long post.Thanks everyone for the recent replies, but I started this thread almost a month ago (March 3rd), and much has changed since then.
New PSU (see sig).
Replaced the PNY Geforce6600GT with a eVGA 6800
Added another stick of the Corsair Value Select 512 RAM. I didn't even bother trying to get the "primo" CMX stick to work. I just returned it.
Went from Windows 98SE to XP Home.
The PSU did nothing for me at all, but I suppose it's better to have some headroom in the amperage.
The biggest performance booster was the additional 512MB of RAM. It wouldn't have done me any good in 98SE, but I was shocked at how much it helps XP. Quitting a game is almost instant now, where before it would take a good two minutes or so for XP to recover itself.
As for games running slow, the 6800 fixed it right up. CoD absolutely screams now, as does everything else I've thrown at it (HL2, Doom 3, Far Cry). I think the 6600GT was just bad or there is a serious driver problem with the 6600GT's. Went from 3DMark03 score of around 5000 (when it didn't crash) to above 9000 now. And this was all before adding the additional RAM.
Oh yeah, I bought a 74GB Raptor. No RAID for now though. So far I'm not real impressed with the performance. I'm running off of the VIA controller, since my board doesn't have the Promise controller. I don't see much improvement in loading times as compared to the 40GB 7200rpm Maxtor I have running on IDE1. The only time it beats the pants off the Maxtor is defragging. But there's only so much entertainment value in that. The Sandra "file system benchmark" gave me 57 MB/s, which seems pathetic, but I've read some posts here where others are getting an identical rate.
And I'm not too happy to discover, too late, that my overclocking capabilities are severely limited while using SATA.
I do have one more question for now:
When I installed the second 512MB stick, I originally had both sticks in slot 1 and 2. I ran Sandra's memory bandwidth benchmark and got a much lower score than with the single stick (around 3500 MB/s). WHen I had the sticks in 1 and 3, it jumped up to close to 6000 MB/s. Why is that? Just curious. -
Adding new custom field in already existing custom tab for MM01
Hello Guru,
I have a requirement that add a custom field in already existing custom view of MM01. I did the following steps :
1. I have cerated a new field in MARA using APPEND structure.
2. I have found the function group(Y_FE_MARA) that already there other subscreens, so that I have added another subscreen in that function group and created a field from MARA in the screen.
3. in SPRO went for the path Logistics General->Material Master->Configuring the Material->Define Structure of Data screens for Each Screen sequence
In the 3rd step, I have choosen already existing screen sequence(Y1) and went for Data Screens and choosen for Custom tab and double click on subscreens and then I have added the program as SAPLY_FE_MARA and subscreen number(011) and saved it.
After all the above steps, I have run MM02/MM03 then the field is not getting displayed in the screen of custom view.
Did I miss any steps here? Please suggest me if I did something wrong.
Thanks and Regards,
Muralikrishna PeravaliHi Raymond,
Thank you for the reply. As per the note some one already implemented the Screen Enhancement with 2 custom views. I need to add the field in any one of existing custom view. So for this I have created a Subscreen in copied function group of MGD1(Y_FE_MARA). But in the function group already 10 Subscreens were created. Is this is the problem? or else copy the FG MGD1 into another FG and create the subscreen will be feasible to my scenario?
Please suggest me.
Thanks and Regards,
Muralikrishna Peravali -
Need help - Error: MDN is not found (code: 33)
Whenever I open my Verizon Cloud it says "Error: MDN is not found (code: 33). I NEED HELP! This phone has to be sent back soon becuase I got a replacment. HELP HELP HELP
I have a galaxy s3
Subject line edited into post.
Message was edited by: Admin ModeratorMake sure both phones (iPhone, Moto X, Droid X, Samsung Galaxy, Nokia, Motorola) are connected to the same wifi .. on the new device you will first have to download and install the updates by going to Settings >> About Device >> Updates. Once the updates have been installed you will not receive the error "MDN is not found (code: 33). You can proceed to pair the devices and transfer your content. It will also give the option to select the type of content (contacts, photos, video) you want to transfer.
Thanks www.strongpurpose.com for helping find this solution .. they made it easy for me to get my content transferred so I can get back to the important stuff .. Follow Your Passion! -
Need help in creating custom reports
hello,
I am using EM 10.2.0.2 on windows 32-bit.
All EM components are installed on a single machine.
Have installed AGENT 10.1.0.5 for managing targets which are on LINUX 2.1
Please help me in getting the solution for the following queries:
(a)I need to create a custom report regarding the CAPACITY MANAGEMENT .
(b)I have some UDM defined but I am not able to use these UDM while creating custom report.
(c)Also is there any possibility that we can use views other than REPOSITORY VIEWS. What I meant was : instead of using REPOSITORY VIEWS can we use the tables of the target instances.
Thanks in advance.Same post
Need help on repository views for creating custom capacity planning reports -
Need help in creating custom crosstab reports
Hello
I need some help in creating custom crosstab reports.
My current report shows the number of events that have occured over the time in a day
The events and the eventdetails are read from the database before being printed on the crosstab
i.e something like this.
Note : there are no events between 3:00-3:59,5:00-5:59;6:00-6:59,7:00-7:59 (not present in the database)
hence not displayed in the reports
*08/07/2009* 01:00 02:00 04:00 08:00 10:00*
Event X 1 1 4 1 3
Event Y 3 3 2 2 1
Total 4 4 6 3 4
So far so good...
Now i have to enhance my reporting application to include the event details which have not happened i.e to include the time details in the crosstab reports where no events have happened
08/07/2009 01:00 02:00 03:00 04:00 05:00 6:00 07:00 8:00 9:00 10:00
Event X 1 1 0 4 0 4 0 1 0 3
Event Y 3 3 0 2 0 2 0 2 0 1
Total 4 4 0 6 0 6 0 3 0 4
I have fell short of ideas this time around to implement such a thing
Any help in this direction is deeply appreciated
Regards
Srivatsa
Edited by: Srivatsa HG on Jul 8, 2009 10:56 AMHi,
It seems that you are having issue with Crystal Report Design.
Post your question in [Crystal Report Design Forum|SAP Crystal Reports;
That forum is monitored by qualified technicians and you will get a faster response there. Also, all Design queries remain in one place and thus can be easily searched in one place.
Regards,
Shweta
Maybe you are looking for
-
Can't download audiobook that I purchased onto my ipad. any help would be greatly appreciated
-
Unable to play Blu-Ray or DVD through MediaSmart on HDX 18
My drive has the Blu-Ray symbol on it, so I know it's supposed to have Blu-Ray capabilities, but every time I put a Blu-Ray OR DVD in, MediaSmart DVD pops up and says "No disc loaded in drive." However, I am able to run DVDs through Windows Media Pla
-
Need help reading an internal table
Howdy, I have an internal table (itab_knvh) that contains all the entries from table KNVH for a specified sales area. Now I have another internal table (itab_kunnr) that contains all the customers that I need data for. How can I read all the entries
-
When trying to get new messages, keep getting asked for password and then get "operation couldn't be completed. (MFMessager error domain error 1032)-Why?
-
Can't submit feedback in Firefox 4 beta2
When I try to submit feedback for Firefox b2, I get the following message: "Oh! So, you want to offer us feedback on the next version of Firefox. Thank you, but you'll need to be on our latest beta." My useragent is 'Mozilla/5.0 (X11; Linux i686 (x86