Need help on Workflow  of QM template  WS24500047

i Everybody.......
I need some help in using the QM Notifications workflow
My requirement is I have to do some addition changes to the
Standard Work flow template WS24500047 of QM Notification
Functionality already exit:
currently this workflow template send a work item to
resolution owner and this will open QM02 in change mode .
Addition Requirement:
In this the modification I have to do is adding to the above
functionality, I have to send work item to another two person
(here persons are determined by some condition) and this work item
will open QM03.
Kindly let me know which task is calling QM02 and hw resolution
owner name is determined?
I have to found one task TS24500068 in which there is a rule
AC00000172 which determine resolution owner name from notification
this is using a standard function module whose import and export
parameters are passed by a container.
Please let me know which task or rule I have modify and wht kind of
changes needs to be done or should I go customizing the entire Template.
Please help me hw to proceed on the same.
Thanks in advance for all your help
Ravi

hi,
you will need to copy the std workflow template and add an activity step for display method of notification and define your own rule in that which gives you the list of agents to whom you need to show QM03
alternately, you can check out template WS20000035.

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