Need refund on printer I returned

I am very frustrated...I had a problem with my hp deskjet 3050 j610a after getting a new Dell computer which has Windows 8 instead of Windows 7 that was on my old computer...I spoke with a customer service rep and they said I could get a "refurbished" printer just like the one I have but compatible with Windows 8...I paid $52.99 and when the printer arrived it was nothing like the one I have...I called customer service back and told them I didn't want a different printer because I'm satisfied with the one I have...I was sent instructions on how to return the printer and did so taking it to Fed Ex and sending it back within the time alloted...the date my credit card was charged for the printer is 2-6-2013 and the date we returned the printer was 2-15-2013...I have yet to get a refund on my credit card...what do I do???  I can't find any where to talk with someone on-line about this issue and if I call I get someone that confuses me and I can't understand them...if something can't be resolved I will have to contact my credit card company and file a "dispute" which will take more time for me and the credit card company...who do I get in touch with on-line as I have filled out the info asked for but the warranty has expired so I can't get any further on the site to ask the question...please someone help me...thanks to anyone who can help me out of this mess...I have been loyal to Hewlett Packard for several years but recently it seems the company is harder to get in touch with someone...I always felt HP's printers were the best even though the computers have disappointed me...now...I'm not so sure if I should stay a loyal customer...!!!!

I have asked the moderators to escalate this issue.  Someone should contact you through private messaging for additional information.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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