Need some help! My iPhone 4 cannot play music through it's built in speaker, only with headphones. I also cannot adjust volume, it only shows "ringer". I really do not know when it starts. I already clean the jack and dock,reset it. Update it to IOS 7.1.1

Need some help! My iPhone 4 cannot play music through it's built in speaker, only with headphones. I also cannot adjust volume, it only shows "ringer". I really do not know when it starts. I already clean the jack and dock,reset it and still cannot be fixed. I updated it to IOS 7.1.1 recently only, does it have connection with the inconvenience I am experiencing right now? What should I do? Thanks!

Hi Melomane1024,
If you are still having issues with your iPhone’s speaker, you may want to look at the steps in this article -
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/TS5180
Thanks for using Apple Support Communities.
Best,
Brett L

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Details

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Need some help! My iPhone 4 cannot play music through it's built in speaker, only with headphones. I also cannot adjust volume, it only shows "ringer". I really do not know when it starts. I already clean the jack and dock,reset it. Update it to IOS 7.1.1

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