Need to backup and restore because i forgot my password. but I get a message saying i have to turn of Find My iPhone first. but i can't--i forgot my passcode
I forgot my passcode, so I think I need to restore and then load my backup.
But iTunes on my Mac tells me I have to disable Find My iPhone first
Of course, I cannot, because I cannot get in since I forgot my passcode.
IPhone 4S, iOS 7.1.2
You can remote erase your phone using iCloud from any computer that can connect to the internet. You do have to know your Apple ID password though.
Similar Messages
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I am currently trying to download the latest iTunes version but I don't know that is going to help me as the problem is basic to Apple security.
If Find My iPhone is on and you cannot identify your phone as you said in the previous post, then it is not logged into your account. Is this a used phone that you are trying to restore that was not activated with your Apple ID and password? It isn't asking for a passcode, it is asking for the Apple ID and password, correct?
I think you need to tell a little more about this phone. I don't think you have told the entire story. Even the part in your first post about downloading iTunes. What kind of computer and operating system are you using? What version of iTunes do you currently have? Did you purchase and activate this phone when it was new? -
how do i restore my blacked out iphone 4 on itunes on my laptop if it tells me i need to turn off find my iphone first but cannot do that because my screen is blank?
Login to your iCloud account from the computer, go to Find My Phone, and remove the iPhone from the devices list. Then proceed to restore.
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I tried to do this, but I'm getting a message that says I have to turn off find my iphone before I can restore. Since my Iphone is locked, obviously I can't do this. So how can I unlock it?
Put your passcode in to unlock it.
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For some reason the iCloud account on my iPhone has reverted to an old Appleid. I now can't get rid of it for the above reason--I can't turn 'Find my iPhone' off since that old appleid is no longer active and I don't have access to the email address since its from an old job. I am in a catch 22. I can't move for
If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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My iphone is disabled.Followed the steps in itunes after connecting to my computer but getting a message saying that i must turn off 'find my iphone'' on my device before i can restore it.Impossible for me to do that because i obviously have no access to my device.Can anyone help me with this problem please?
I think you should call via phone or perhaps take it to a phone store. I suggest taking your id, box packaging and other necessities such as the reciept of the phone being purchased.
Hope this helped -
HT1414 how much disk space is needed for backup and restore.
i want to unlock iphone,for this how much disk space is needed for backup and restore activiti
OK... now subtract the music. That's not part of the iPhone backup. Neither are apps, but in app data is.
Why are you asking? Did you get an error? If so, then clear out some disk space. -
I have iCloud for my iPhone, my daughters iphone and 2 of my ipads and have purchased the max amount of storage I can but still get a message saying i don't have enough space to store anymore. Do I need to put each device on their own account?
adkennon wrote:
And maybe you don't talk to too many people but I've been on many forums on different websites where people have had similar problems and a lot of people in the store were having battery problems where they were draining too fast. What I learned is that all the people who did not download the updates are good. There phone is working the same. The people who have, they're having battery problems
I have downloaded every update and my battery life is better than any previous iPhone I have ever owned. I see posts from hundreds of people every day, and this is not a commonly reported problem. While there are a few random reports of battery problems, it is no more than I have seen for any other model or any other version of iOS in almost 8 years. Usually problems of rapid battery drain can be traced to bad apps (FaceBook is the worst offender) or corrupt data being synced from iCloud or other sources (gmail, Windows Live, Yahoo, etc).
The simple test is to restore the phone as New. Do not create any email accounts. Do not install any apps. Do not enable FaceTime or iMessage. Do not enable Twitter or any other social networking app. Use it for a day and check the battery usage. You will find that it is working well.
And also see this: http://www.overthought.org/blog/2014/the-ultimate-guide-to-solving-ios-battery-d rain. It is the best treatise I have seen on the subject of battery usage. -
I'm trying to import photos from my iphoto library, but keep getting a message saying I cant import from 7.1.5, that I need to upgrade to 7.1.5 or later. But I have version 8.1.2. I don't know what to do. I've been able to import in the past.
Sounds like an issue with the iPhoto Library
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD -
I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'. i know my connection is active, so how can I fix this problem?
Hi there pamela123456,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
-Griff W. -
When I started my iMac today, it started beeping like an alarm horn. I shut it down, and held the startup button a little longer to get it to start. Shortly after starting up, a dark 'film' slowly comes down over the screen and I get a message saying I have to shut down the computer. I've tried to start from the disk, and before I can even run a repair off utilities, it happens again. What's up? Am I screwed? HELP!!
What you are seeing is a kernel panic, often but not always connected with a hardware or peripheral issue, so, unplug everything except mouse and keyboard, reboot and hold the shift key as soon as your hear the chime, continue holding it until you see the Apple Icon and spinning progress indicator, then post back.
It will take noticeably longer than normal to start. -
i am trying to restore my iphone after an ios update but keep getting a message saying it is unable to restore. PLease assist
The phone was jailbroken, wasn't it?
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I need to update my iphone software, but I get a message saying that I need to transfer my songs from my iphone to itunes first. There used to be a Transfer link on the summary page when I connected my iphone to my macbook, but I am unable to find it now.
Welcome to the Apple Community.
Select the device from the device list, then file > devices > transfer. -
how do i cancel iTunes match? i am trying to change the country details as i am now in germany, but keep getting a message saying i first need to dance the existing iTunes match
When you try to change your county, you might see one of these messages:
You have an active iTunes Match subscription; you must cancel it before you can change stores.
You have at least one incomplete pass. Passes must be complete before you can change stores.
You have rentals that have not expired; they must expire before you can change stores.
You have a store credit balance; you must spend your balance before you can change stores.
You have one or more pending store credit refunds. You must wait a few hours for these to complete before you can change stores.
You are part of a family. You must leave the family before you change stores.
From
Can't change the country of your iTunes Store, App Store, iBooks Store, or Mac App Store account - Apple Support -
I am trying to connect to a network on my ipad but keep getting a message saying " Unable to join the network" and the omly opion is dismiss.....Can anyone help me find out what is wrong please?
Have a look at this may help
http://www.apple.com/uk/support/ipad/wifi/
Are you refering to a home network or some form of public
if home network ensure your router has latest firmware and try rebooting it
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