Need to send Automated mail when releasing the Hold
Hi Team,
I have requirement to send the mail to customers when releasing the Hold Manually in OM.
Kindly let me which event will trigger when releasing the hold manually.(Action -> Release Holds)
Thanks
Suresh.S.
hi,Suresh
There may be a way for your requirement.
Achieved with form personliaze as follows(Not test):
trigger event: post-query
1.Check the holds which retrived at 2 is released or not.
If released then send mail.
2.Get current holds again.
At the first time, 1 will not perform anything because of holds has not be got yet.
Afterwards 1 will perform normally when release hold. (Action -> Release Holds)
Regards,
Leno
Edited by: Leno Sun on 2013/05/10 0:36
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