CCMS not sending e-mail when system is down

I have installed solution manager 4.0 and configured it as a CEN to handle all CCMS alerts from our SAP systems (ECC5.0, BW, etc), these systems all have CCMS agents install and configured. The configurations work no problem. We get automatically notifications on a lots of events -- such as shortdumps, responses time, system log errors, etc. However, we never get e-mail notifications on following two situations:
1. System down -- when one system is down, we can see it availability is going to 0% on solution manager but we did not get e-mail, I am using MTE class "Availability_SysPercent_ABAP", it should send e-mail when it below 60%. But it never did even it's 0%. Also tried several other MTEs, but none of them work. Is this because when system is down, CCMS not work any more or something else?
2. Job cancel -- I am not what MTE class to use in order to send e-mail when some jobs are cancelled.
Any help are greatly appreciated.
Yujun Ran

I don't know if this is correct but my Execution is "Any server" and it works.
I assume you copied the same method for your central AR method. The person earlier who mentioned clients may have something. I don't use the CCMS_OnAlert_Email_V2 method so I'm not sure but I think the parameters need to have a user in 000 with an e-mail address in the user master in order to send. I don't think this is any different for the Central AR method which works for you so probably not the problem but double-check. I use the CCMS_Send_Alert_to_ALM_V2 method so my config will be a little different.
Is SAP_CCMS_MONI_BATCH_DP scheduled in CEN? Mine is in the working client but again, not sure if it matters.
Does the AR method you have assigned show up in RZ20>>Change mode>>View>>Method allocation?
Is the send job in SAPCONNECT scheduled, I believe it behaves differently with local and central AR's.
Message was edited by:
David Hill

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