Need Urgent Solution for error in presence webservice

Hi Folks, I am new to ocsg , i got stuck with a serious problem
I am working with presence web service
As from documentation , i understood that watcher should subscribe with attrbiutes which he wants to look up for presence user's information , so i tried to give subscribe information, in that tab, i gave sip uri as tel:1234
and click on start button .Initially i got error that No plug in created
Then i tried to create the plug in from pluginmanager for presence webservice , but it is not allowing to create saying that "you cannot create plug for this service ( presence web service)"
then I started using the already existing
presenceservice = Plugin_px21_presence_sip and existing
================
presence instance = Plugin_px21_presence_sip#wlng_nt_presence_px21#4.1
then again i got error while I click on start button , saying that No Route Exists
then I added a route by taking Plugin_px21_presence_sip as input value and values given as tel:^.*
and I also set setrouteconfig as below values
================
Plugin_px21_presence_sip
================
<?xml version="1.0" encoding="UTF-8"?>
<route xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="route.xsd">
<destAddress defaultResult="true">tel:^.*</destAddress>
</route>
=================
it has accepted . then I again started the subscribe presence by clicking on start button .
14 Jul 2009 11:29:45,421 [ WARN com.bea.wlcp.wlng.util.EJBHelper - Failed to process request
com.bea.wlcp.wlng.api.plugin.NoRoutePluginException: Could not find a route for this message. address: tel:1234
at com.bea.wlcp.wlng.interceptor.RemoveInvalidRoute.invoke(RemoveInvalidRoute.java:49)
at com.bea.wlcp.wlng.interceptor.ContextImpl.invokeNext(ContextImpl.java:87)
at com.bea.wlcp.wlng.interceptor.CreatePolicyData.invoke(CreatePolicyData.java:25)
at com.bea.wlcp.wlng.interceptor.ContextImpl.invokeNext(ContextImpl.java:87)
at com.bea.wlcp.wlng.interceptor.RemoveInactivePlugin.invoke(RemoveInactivePlugin.java:39)
at com.bea.wlcp.wlng.interceptor.ContextImpl.invokeNext(ContextImpl.java:87)
at com.bea.wlcp.wlng.interceptor.CreatePluginList.invoke(CreatePluginList.java:59)
at com.bea.wlcp.wlng.interceptor.ContextImpl.invokeNext(ContextImpl.java:87)
at com.bea.wlcp.wlng.interceptor.ValidateRequestUsingRequestFactory.invoke(ValidateRequestUsingRequestFactory.java:41)
at com.bea.wlcp.wlng.interceptor.ContextImpl.invokeNext(ContextImpl.java:87)
at com.bea.wlcp.wlng.interceptor.EnforceSpAppBudget.invoke(EnforceSpAppBudget.java:70)
at com.bea.wlcp.wlng.interceptor.ContextImpl.invokeNext(ContextImpl.java:87)
at com.bea.wlcp.wlng.interceptor.EnforceApplicationState.invoke(EnforceApplicationState.java:71)
at com.bea.wlcp.wlng.plugin.PluginManagerImpl.invokeInterceptors(PluginManagerImpl.java:84)
at com.bea.wlcp.wlng.plugin.PluginManagerImpl.processRequest(PluginManagerImpl.java:58)
at com.bea.wlcp.wlng.util.EJBHelper.processRequest(EJBHelper.java:42)
at com.bea.wlcp.wlng.px21.ejb.PresenceConsumerEjbImpl.subscribePresence(PresenceConsumerEjbImpl.java:79)
at com.bea.wlcp.wlng.px21.ejb.PresenceConsumer_y33p2d_EOImpl.subscribePresence(PresenceConsumer_y33p2d_EOImpl.java:138)
at com.bea.wlcp.wlng.px21.ejb.PresenceConsumer_y33p2d_EOImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.ServerRequest.sendReceive(ServerRequest.java:174)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:345)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:259)
at com.bea.wlcp.wlng.px21.ejb.PresenceConsumer_y33p2d_EOImpl_1030_WLStub.subscribePresence(Unknown Source)
at com.bea.wlcp.wlng.px21.jws.PresenceConsumerWsImpl.subscribePresence(Unknown Source)
at sun.reflect.GeneratedMethodAccessor376.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at weblogic.wsee.component.pojo.JavaClassComponent.invoke(JavaClassComponent.java:112)
at weblogic.wsee.ws.dispatch.server.ComponentHandler.handleRequest(ComponentHandler.java:84)
at weblogic.wsee.handler.HandlerIterator.handleRequest(HandlerIterator.java:141)
at weblogic.wsee.ws.dispatch.server.ServerDispatcher.dispatch(ServerDispatcher.java:114)
at weblogic.wsee.ws.WsSkel.invoke(WsSkel.java:80)
at weblogic.wsee.server.servlet.SoapProcessor.handlePost(SoapProcessor.java:66)
at weblogic.wsee.server.servlet.SoapProcessor.process(SoapProcessor.java:44)
at weblogic.wsee.server.servlet.BaseWSServlet$AuthorizedInvoke.run(BaseWSServlet.java:285)
at weblogic.wsee.server.servlet.BaseWSServlet.service(BaseWSServlet.java:169)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3501)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2183)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2089)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1406)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
please guide me if my understanding is correct and my steps are correct or not, if all the above steps are fine, please tell why i am getting that error message
Really stuck with this problem from 1 week , please help me to move further.
Regards
Rajasekhar

Hi, if this is urgent I would suggest logging the issue on My Oracle Support in the Communications Service Delivery Community where Oracle and customer/partner/developer experts will advise whether this is a configuration issue or a bug that requires an SR to deliver a fix.
Regards
Graham

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