Network Connection Timed out - possible solution here

Like many others I have been using iTunes with no problem then suddenly I got this message. I could access iTunes store and all my music but I could not log into my account or view my shopping cart where there was lots of music that I had put on one side ready to buy later. This happened after an iTunes update to 8.2 and an Internet Explorer update to version 8, so I guess the issue is with one or both of these new programmes. I tried all the advice from other users - the ie settings, proxy, firewall, flush etc but nothing worked for me. I use Windows xp. Eventually I found a simple solution which might help if you are having a similar problem.
Click - 'Start' - 'control panel' - 'add or remove programmes'
scroll down the list until you find itunes
in the options bottom right (change/remove) click 'change'
A new window will appear giving you the option - repair or remove
click 'repair'
Windows reinstalls itunes and looks for any missing or damaged files.
After i did this my itunes worked again.
Good luck!!!!!

Your antivirus / firewall software is interfering with the update process. Disable it.

Similar Messages

Downloading ios5, after download window says network connection timed out. whats happening here ?

Trying to download ios5, at the end of the download a window will tell me that my network connection has timed out. can anyone help me please ?

Your antivirus / firewall software is interfering with the update process. Disable it.

Ipod wont restore and update. network connection timed out. help!???

I restored my ipod touch 2g 8gb. I went into itunes and followed the steps. I clicked restore and update and it goes through the whole process and gets all the way to the end and it says ipod software update (processing file) then a pop up comes up telling me "there was a problem downloading the software for the ipod. the network connection timed out". i've tried it in different usb ports and i've turned off the firewalls. still nothing. does anyone have a solution for me?? i've been trying for a few days now and i've look all over the internet to fix this issue. i'm at the point i'm just annoyed so i'm posting here for help. any help would be awesome! thanks

When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
Reconfigure any security software to allow Apple's servers to pass.
Useful information for configuring your security software:
IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
port 80
port 443
phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com
For a more complete list of ports used by Apple products see "Well known" TCP and UDP ports used by Apple software products.
iTunes also contacts VeriSign servers during an iPhone restore and activation:
evintl-ocsp.verisign.com
evsecure-ocsp.verisign.com
For more information see Update and restore alert messages on iPhone and iPod touch
Temporarily disable or uninstall your security software
If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer.

Error: Network Connection Timed Out

I am beyond ****** off at the moment. My iTunes was working perfectly until two weeks ago, and now it insists my Network Connection Timed Out when I try to access the store or update podcasts.
It can't be my internet connection, because as you can see, I'm able to access the internet. For some reason it's this specific copy of iTunes (7.5), because the iT7 downstairs works perfectly. Of course, since Apple are so fecking stingy, I can't add a few files from there without wiping everything off my iPod.
So here's the run-down:
I'm using a Dell Inspiron 8600, Windows XP, browsing with Firefox and attempting to load the latest podcasts onto my iPod Shuffle. I don't give a toss about downloading songs, I just want to update my podcasts without having to search the net for the source file.
I ran the Network Diagnostics and it insists the Conneciton to iTunes failed, suggesting I adjust my cable (i don't have one - it's wireless) or flush my dns settings (which i've done several times).
I found a thread on these forums from March and tried every solution:
- uninstalling and reinstalling itunes... doesn't work.
- opening Internet Explorer 7, then opening iTunes... doesn't work.
- searching for a host file and removing the phobos apple line... doesn't work. The phobos line wasn't there
- using itunes 7... doesn't work.
- flushing my dns... doesn't work.
- turning off my firewall.... doesn't work.
- avoiding clashes with mcafee or zone alarm... doesn't work, cos i don't use those
I think it's appalling that I've tried all this, and i'm still no closer to knowing what the problem is, and that Apple failed to respond to any of the other people's problems in the earlier thread. And that i spent about ten minutes signing up to this fecking forum just to ask for help. Surely support should be readily available to anyone!
Can anybody help me? In the other thread, people found alternative sites for buying music, but has anyone got an alternative, ipod-compatible podcasting program?

I have this same problem. Here's what I can add to this discussion - iTunes accessed the iTunes store a day or two ago. I have a home network and can access the internet from all of the networked PCs. I can access the iTunes store from all of the networked PCs using Internet Explorer. I can access the iTunes store from my laptop iTunes. I can not access the iTunes store from my workstation PC. I get the same "network connection timed out" message. I downloaded and installed a new (same version) of iTunes on the workstation PC. both the laptop and the workstation are running the same OS (Windows XP SP2), both are Dell computers, both are accessing the internet via a wired connection to the same switch and the same router. All other internet connections work fine.
What's different? In the last couple of days my Workstation lost access to a network printer. I worked with HP for over an hour to re-establish network connection to that printer with no success. I have access to the same networked printer from my laptop.
The IP address for the network printer is identical to what it was when it was installed - HP suggests looking for a change to the IP address. I made no changes to the workstation PC, the home network or the router, ISP, or internet connection.
But, it seems to me that the loss of access to the HP networked printer and the inability of iTunes to access the iTunes store are related.
I also called Apple and attempted to get technical support. I own 4 iPods with 104 Gbs of storage on them, I own 1900 CDs and iTunes has 36.5 days of music loaded into it.
I purchased Apple Care on all of the iPods - it's expired and they never warned me. They want to charge me $29 to fix this problem - even though I no longer can purchase music via the iTunes Store, so I need to pay $29 in order to gain access to the iTunes store to spend more money with Apple?! Not a smart business decision. I own a few other PC based music programs and more than willing to transfer all of it out of iTunes and into one of the other products. I'll sell all the iPods on eBay and purchase other MP3 players if I must.
But, I suspect the problem is (1) Apple doesn't have a documented answer to this problem, (2) the level 1 techs that answer the support phone are clueless - they just e-mailed me the same article from the Apple website that I told them I read and does not apply to my problem, and obviously does not resolve my problem. (3) Apple is not setup to resolve this type of problem with their level 1 support, and they can't escalate the problem without charging us.
I'll try again on Monday, may even purchase Apple Care first and then use that. The Apple Care Tech Support is typically better than the free level 1 call in support.
Suggestions, comments, etc. are all appreciated.
nlc
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ITunes network connection timing out when downloading

*When I try to download the new software 3.0 for my IPhone 3G, ITunes 8.2.1.6 says the network connection timed out as soon as it is 99% complete.*
It happens every time.
In fact the last time it had downloaded 230.0 MB of 230.1 MB and then gave me the message.
*The STATUS field in the Itune download window says*
*"0 KB of 230.1 MB - stopped (err = -3259)" after the message is given.*
I tried completely uninstalling Itunes and Bonjor est. (all Apple software) and downloaded a new copy and installed it.
I tried turning off my fire wall completely.
None of my other internet accessing software is having any problems.
Please help!!!
Ive had old software on my phone for a long time and this is really aggravating me.
Message was edited by: dave92983

Hi can youplease do the following
1 Bt quiet line test dial 17070 option 2 you should hear no noise any thing heard should be reported to Bt faults on 151 but do not mention broadband when you call once any noise is removed broadband should improve
2 run a Bt speed test speedtester.bt.com andpost back here the results in full
3 obtain your full hub stats byentering 192.168.1.254 into to your browser address bar and navigating to connection and post the full details back here then someone will be able to offer more help about your connection
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Network Connection Timed Out when downloading from...

I have only had BT broadband for a few months but am regretting it due to the huge number of dropouts I have - lose connection many times daily which is a big pain as I rely on this for my work.
One specific problem that has reared its head recently is if I try to download latest iphone upgrade from Itunes then after about 30 seconds it fails with "Network Connection Timed Out' and the connection breaks. This happens every time I try.
Also sometimes when I access sites I get TCP Network Error.
I know these problems are to do with the BTHub Router because if I switch to using my old Netgear Router which is still running on another line in the house (I need the backup as BT fails so often) then all works fine.
Can anybody help - or should I just throw it all away and try another provider?

Hi can youplease do the following
1 Bt quiet line test dial 17070 option 2 you should hear no noise any thing heard should be reported to Bt faults on 151 but do not mention broadband when you call once any noise is removed broadband should improve
2 run a Bt speed test speedtester.bt.com andpost back here the results in full
3 obtain your full hub stats byentering 192.168.1.254 into to your browser address bar and navigating to connection and post the full details back here then someone will be able to offer more help about your connection
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

IOS4 update network connection timed out

Hi
I am experiencing a problem downloding the new iOS4 update. I already disabled the windows firewall. The problem persist, the file seems to download fine on iTunes but at the end the process the same message shows up "Network connection timed out". Any idea how could I solve this. Thanks.

Is there anyone at Apple that views 'this' as a problem. 'This' = all the comments in this thread.
1-network connection timed out
2-'resume' doesn't resume, it takes it again, from the top, 0kb downloaded (of 579.3MB!!!!!)
3-tried again and again and continues to fail
4-suggest a 'solution' is to uninstall iTunes and reinstall it??!?!??! - you have to be kidding. On top of that, it is 'not easy' to uninstall - you have to go through all of these steps in the right order - just check with the Apple web site about how to uninstall iTunes??!?!??!?!!!??!
This is the sorriest excuse for software I have ever seen. I am running iTunes 9.2.0.61. I just bought iPhone 4. It is iOS4, trying to 'update' to 4.0.1. How can you POSSIBLY need 579.3MB to 'update' from 4 to 4.0.1? How can you possibly not realize you have already loaded 500MB and just resume from where you left off? How can you possibly have a complex procedure to uninstall a product - is there another product anywhere on any PC that is that hard to uninstall? If so, I think you would have a hard time finding it.
I wish someone from Apple would get on this website and provide more guidance/direction. I am running Vista Service Pack 2. My 'network' is simply AT&T DSL - it doesn't seem to be having any problems except with iTunes loading software updates. Any help would be appreciated.

HT1222 I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be..

I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be...
I never updated anything until now...I want o update my iPhone to the newest version, but i do not want ot loose all that I have on this phone. I was told I needed to update the operating systems so i can put things into the cloud for transport to new phone, but I am just not sure how to do this..Can you help out here??

Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa

I am unable to connect to the Itune Store, it says the network connection timed out. The internet is working for everything else. Any idea?

I can no longer connect to the ITunes Store. CAn you help? When I do the diagnostics it says Securie link to itunes store failed.

I think I may be having the same problem. "We could not complete your iTunes Store request. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." All tests pass the diagnostics. iPhone restored to factory settings in DFU mode, but when beginning to sync I get this error message. I've been searching online for fixes and tried several suggestions, but nothing worked so far. (disabled antivirus, firewall, ie settings, uninstall/reinstall itunes...) I'm getting very frustrated & hoping someone on here can help.

Error message when accessing iTunes Store: "iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." Internet's fine! Please help!

Everytime I try to access the itTunes Store, this is the message I receive:
iTunes could not connect to the iTunes Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again.
The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.

I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us.

I am having trouble accessing the iTunes store via iTunes. It shows an error message "iTunes could not connect to the iTunes Store. The network connection timed out..." There is nothing wrong with my connection and I also can't update apps in the app st

I am cannot access the iTunes store via iTunes on my PC and also can not update to 10.6.3. It keeps telling me that my connection has times out and/or check my settings. There is nothing wrong with my setting. I am also having trouble with the app store on my iPhone 4s and can not update apps.
I have signed out of itunes and now cannot sign in again.

I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us.

I am trying to download an update for my iphone, but in the middle of the download I get an error message that says, 'There was a problem downloading the software for iphone. The network connection timed out.' Any ideas on how to resolve this issue?

I am trying to download an update to my iphone, but in the middle of the download, I get an error message that reads, 'There was problem downloading the software for the iphone. The network connection timed out'. Any idea how to reslove this issue?

Hi Robertfrom Denver.
Did you try the solution given, and if yes, did it work?
I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
HelenfromBroughton Astley

I get an error message when trying to install software update 4.2.8 "problem downloading, network connection timed out. Check network connections.

I get an error message when trying to install software update 4.2.8
"problem downloading, network connection timed out. Check network connections."
Anyone one else had this problem?

Brian-KK Sabah wrote:
I too get the same message but I the software had downloaded 100% but about half way through "processing file" the error message (.3259) Check network connections. How do I fix this?
See Here for your Error Message -3259
http://support.apple.com/kb/ts2799

"network connection timed out"-can't update upgrade on ipod

Last year an ipod touch 8GB was given to me and I am just now updating everything. When I plug my ipod into my computer and open itunes, it prompts me to download and install 3.1.3 upgrade. So I hit "download and install" and right after it gets done downloading (takes 7 min), an error message pops up and says "network connection timed out"- could not install the upgrade, try again later. I have paid the 5 bucks for the upgrade and tried it about 10 times now with the same results everytime.
I have tried turning off my router and restarting that and also reset my network connections on the actual ipod itself with re-typing in my network name and password for the wifi. My wireless connection is strong and never goes out on me, as well as my ipod always recognizes it and connects automatically so I'm not sure why I keep getting this error message!
HELP!!! thx

I ran into the issue this week. said yes to upgrade, ipod was backed up, and then upgrade died. ipod touch itself indicated it was no longer aware. power down did not help, itunes could not restore to previous. Looking on apple site, I was getting a code 14 error. solution was to update itunes to 9.03, restart system and then retry the download. it worked after that, and the backup did restore all my info including kindle books etc.

Can't import into MS-Vista/Mcafee-error 3259-"Network connection timed out"

My downloading is working except when importing music into iTunes. I have microsoft vista and use mcafee but get the msg error 3259-"Network connection timed out - help

I too am having the same problem. New computer (Dell Inspiron E1505) and new Nano. I've disabled my firewall access, allowed for full access for iTunes, I remain connected to the internet, I remain connected to iTuens store (I can listen to music, see my account info and even see the purchased songs), but I can't download my songs without getting the error 3259 message network connection timed out.
I contacted Apple/iTunes; they haven't found a solution other than disabling my firewalls, which as I've said I've already done.
I contacted my ISP and they thought it was a version problem. They suggested that I try to download iTunes version 6, but that hasn't worked either. I just hope someone has a solution. I'm about to take back my ipod and forget the whole thing. Good luck to you and wish me luck!

Network Connection Timed out - possible solution here

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