Network connection to iTunes Store

When I attempt to access the iTunes Store, I get an error message that my network connection will not allow access. I am a single computer on a single circuit with no restrictions on what will be accepted by the computer. Suggestions?

Without knowing what you've tried, I suggest starting with this article:
http://docs.info.apple.com/article.html?artnum=300870

Similar Messages

Network connection to iTunes store times out

Cannot connect to iTunes store after installing 11.1.5.5, was able to connect no problem prior to update. Receive a network timeout message. Have tried the following to no avail:
uninstalling and re-installing
disabled firewall
flush DNS
reset winsock

Hello johnnykmusic
Continue your troubleshooting with the article below to troubleshoot your issue with purchasing content form the iTunes Store. If it is not resolved, then there is an article towards the bottom for additional troubleshooting.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G.

Cannnot connect to iTunes store - just started happening

Had the phone over two years and this has never happened before. Tried to download updates for purchased apps and got the message "Cannot make network connection to iTunes Store - connection timed out". Tried both fromn the phone itself (WiFi) and from the iTunes app on the Win7 laptop (WifFi). Never a problem before.

I'm having the same issue. I'm unable to download apps on my iPhone, iPad, or iTunes, none seem to be able to connect to the store for the purpose of purchasing or downloading apps.

TS1424 I am having issues downloading music from iTunes, it comes up saying an unknown error has occurred - please check your network connection. Now I can connect to iTunes store and have itunes as an exception for downloads so don't know what else to do

Hello, I've started having an issue downloading songs and apps from iTunes to our PC which has Windows XP Professional installed. We also use Karspersky Anti-Virus and Firefox as an internet browser. Have never had this issue before, it comes up with "An unknow error has occured and downloads are stopped with an error 8003. Also says please check your network connection" We have no issue connecting to iTunes store or the network so not sure how to fix this. It is very frustrating. Have checked Windows Firewall and iTunes is an exception, can't think of anything else why it won't work.

I sounds as though you need to start again. The following article tells you how to completely remove iTunes and Quicktime. If you didn't actually install iTunes you wont find it in add/remove programs so you can't do that bit, but still delete the iTunes folder in Program Files as advised in the article.
http://docs.info.apple.com/article.html?artnum=93698
Once you have got rid of them, try installing the latest version of iTunes. There is a link to it in the article.
Itunes wont move your music for you, get iTune sgoing then ask again.

Itunes could not connect to iTunes Store-Network timed out. Upgraded to 7.6

I upgraded this morning and was able to buy tracks. Now I get "Itunes could not connect to iTunes Store.The Network connection timed out. Running Nework Connectivity Test shows everything ok. Apple Sw Update application shows the same behavior. All of my other applications and programs run normally. I can surf web ok.
Can someone help me?

Search the forums. This is an old problem. For almost everyone it's a Norton issue. I had to upgrade from Norton 360 V1 to V2 to solve the problem. With otehr versions of Norton people have been able to create an entry in the firewall's allowed sites and that fixed it. If nothing else call Norton. They should have had enough calls by now they'll be able to tell you how to fix it for your version of Norton.

HT1768 itunes could not connect to itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again.

I keep getting this error message when I try to log into Itunes, has anyone else seen this error? If so how did you fix it?
Itunes could not connect to itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, and try again.

Have you disabled any firewall and security/antivirus programs? This seems to have helped the vast majority of people who have posted the same problem in this forum.

I keep getting an error message telling me to adjust the network settings on computer as it will not connect to iTunes Store. I have tried and no luck.

I keep getting an error message telling me to adjust the network settings on computer as it will not connect to iTunes Store. I have tried and no luck.

What version of iTunes is on the Mac?
What OSX version is on the Mac?
The 5G iPod requires iTunes 10.7 or later and that requires OSX 10.6.8 or later.

Hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!

hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!please help!

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

I am using an Apple TV in a hotel with free wi-fi, the Apple TV automatically detected the wi-fi network, and I'm am signed in to the Apple iTunes Store, but the screen continues to show cannot connect to iTunes Store!

I am using a newly purchased Apple TV in a hotel room that has free wi-fi, the Apple TV has detected the network automatically, I am signed in to the Apple iTunes Store, using my Apple ID, and password, but the screen always says "cannot connect to iTunes Store"

Try streaming other content.
If the hotel's network requires login via webpage then it won't actually be connected and you will need to contact the provider to gain access.

There is a message stating itunes cannot connect to itunes store.An unknown error has occured (-3212). Make sure network is connected(which it is!) and try again. What can I do. I have been trying for days to purchase music...help! Please:)

See above. My computer is online but not itune. What can i do???
There is amsg stating itunes cannot connect to itunes store. An unknown error has occured (-3212) Please make sure the network is connected, which I've been on-line the whole time I;ve been trying to fix it . . Please help..ive been on this project for days. Thanks

Hello Buck
If you are having issues with the iTunes store, check out the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Hi, I want problem when connect to itunes store , has erroe network?

Dec 20 2013
Hi
when I want connect to itunes store , had error network, follow
" itunes could not connect the itunes store. The secure network connection was terminated unexpectely"
Make sure network connection is active and try again.
Best Reg
G.T

Ignore the spam post by engineerT235345.
Have you tried logging out of your account on your iPad by tapping on your id in Settings > iTunes & App Store and then logged back in and seeing if it then works ?

Network connection time out when connecting to Itunes store

When I try to connect to Itunes store i get this message:
"Itunes could not connect to iTuens sore network connection has times out Make sure your network connection is active and your network setting are correct"
Can some one walk me through or link me to a site or discussion so i can get this fixed

I had the same problem several days with the AppStore. Software-downloads did not proceed, i tryed everything, shut down firewalls, change the host-file, disable proxy-server - no success.
I have Kaspersky-Suite as firewall and anti-virus-software.
Accidentially I find a solution:
- select in iTunes at downloads "Proceed" of a download-entry . iTunes then connect with the server, so it is enough time to:
- right-click on the windows-tray-symbol of Kaspersky and select "stop service" (something like that, i work with the german version).
Now, surprise, the download proceed and starts working again. In case the download is freezing again:
- Reactivea Kaspersky-service with right-click as described above, then deactive the serve again as i described.
Seems this "Workaround" opens a door to an network-connection Kaspersky usually block by itself.
Shutdown the firewall and finishing the Firewall-Software is a good idea, but you never know, which process is running in the background despite you shutdown everything possible...
Hope the "solution" is working for you!

App store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8

app store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8

Microsoft Windows 8 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0150B8980AD913B8
Current user is not an administrator.
The current local date and time is 2014-03-18 04:37:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {240FD97D-8118-4928-BF4E-8A531F89D837}
Description:    Microsoft Wi-Fi Direct Virtual Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:    {BCD0EF3F-C4A4-402C-969A-C46C079E56A6}
Description:    Bluetooth Device (Personal Area Network)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:    {DD5C0797-BC23-4732-85FE-AC59C926EE98}
Description:    Realtek PCIe GBE Family Controller
IP Address:    10.144.120.70
Subnet Mask:    255.255.255.0
Default Gateway:    10.144.120.1
DHCP Enabled:    Yes
DHCP Server:    10.144.120.3
Lease Obtained:    Tue Mar 18 03:26:26 2014
Lease Expires:    Mon Jun 16 03:26:26 2014
DNS Servers:    10.144.5.30
        10.144.130.5
Adapter Name:    {E7CA4853-FF4A-49AE-AA4E-06BB1DEE67D4}
Description:    Ralink RT5390 802.11b/g/n WiFi Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection was refused.
Connection attempt to Gracenote server was successful.
The network connection was refused.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
F: hp DVD-RAM UJ8B1, Rev H.02
Drive is empty.

"Could not connect to iTunes store. Your network connection has timed out"

OK. So my internet is fine as you can tell yet i keep getting the message "iTunes could not connect to iTunes store. Your network connection has timed out".I have tried restarting and the parental control thing as well as the "proxy server" thing, and nothing has worked. I would be very grateful if someone could help me

I've had the same problem for the last two weeks. Finally resolved the issue in Windows 7.
Go to start button, control panel, system & security, windows firewall. On the left side of the box click on "advanced settings." On the left side of the box again click on "Inbound Rules." You should be able to see iTunes under the name category. Make sure it has a green check mark next to it. If it does not, then double click on the name. In the "general" box which comes up open, click "Allow the Connection." That worked for me. Somehow itunes was blocked but now I can access the itunes store again.

Itunes could not connect to Itunes store. The network timed out.

Hi
when i'm try to go on to the itunes store, i get this message
"Itunes could not connect to Itunes store. The network timed out."
I can surf the web fine.
I've problems for two days now. I phone apple care they said "sorry I can't help" and hanged up on me, so that was helpful
Hope someone can help
thank you!

I had the same problem !
I eventually contacted my ISP which is Orange and to my surprise they were aware of the problem ad said it would be sorted soon.
6 hrs later I was able to open iTunes.

Network connection to iTunes Store

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