New Account or Just Taking Over Current Account? (...

Hi guys
Apologises for the seemingly long post here but hope that it explains the situation that we're in (and it got complicated today as you'll see). Hope someone can help/advise/give back some sanity over the issue.
Due to an unexpected change in circumstances, the name in which the phone & broadband is in is having to change. The person who is taking over the account is presently a sub-account holder on the present master account, however, when on the phone, was told that their email would change and has been given this verbally.
Whilst on the phone, the parties concern enquired what would happen to other sub-accounts on the present master account (one of which is mine) and was informed that these would not be affected and continue to work as normal after the change.
It sounds to me however, that it is a NEW account that is being made rather than a change in master account (At least I assume this is the case as could be told by parties concerned that the first 3 months would be @ £20 + there’s the fact of the new email address which makes me think new account.)
However today (4th February), there has been a phone call from BT to confirm that the account was being taken over. Guy on the phone couldn’t say what would happen to the sub-accounts and said may have to contact customer services after the change. Emails regarding ‘joining’ BT have come to an already existing sub-account and apparently the new ‘billing’ account is going to a sub-account, making me now wonder is the sub account being promoted to a primary account?
Our fear is that come the 14th February (the day of the change) that we could be in limbo not knowing what happening!
What we would like to know is:
1. Is it true about the sub accounts? (No offence, but we really don’t think the guy on the other end of the phone really understood the situation!)
2. If not true, and it IS a new master account, is there any way that the sub accounts could be migrated to the new account (I’ve read here about people with TWO master accounts and having their accounts migrated but there is only going to be the ONE in our case) + is there a grace period before the emails would be de-activated (as you can appreciate, we’ve had the accounts for nearly 8 years and in my case, is the primary contact for some jobs I’ve applied for and this has came out of the blue!)
3. If accounts can’t be saved, what would happen to any flickr account associated with an address? Would this automatically change from a pro to a free?
Cheers for any help

A sub account can be made into the master account, but you will have to ask one of the BT Care forum moderators to help.
They can be contacted using this link http://bt.custhelp.com/app/contact_email/c/4951
You will have to wait up to three working days for a full reply.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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