HP 932 XL - new ink and blank pages

My problem is quite complex - I am a new user of HP 6700. I bought the printer second-handed - it was relatively new though - only 700 pages printed. There were almost used setup inks inside. I printed a test page and it was alright. I figured that everything was OK with the printer and ordered original HP 932 XL.
When I got it, one thing had disturbed me - when I opened the box I noticed that the cartridge wasn't protected with anything - no safety plastic, no stickers, nothing. My first question - is that usual with the 932 ink? My previous printer was HP 3070 and the cartridges were always secured with safety plastic.
After installing the cartridge, it was recognized as original and full, but when I wanted to print something - blank pages. I've tried printhead cleaning several times and sometimes on those test pages something black had appeared but it was unreadable.
Then I again installed the almost used setup ink and it printed yet another page with the proper quality. Then again I installed the "new" ink, and nothing. I used almost a third of the new ink for printhead cleaning and still nothing.
So I wonder - is that a problem with the new cartridge or may that be a problem with the second-hand printer that I bought?

Hi @pablo12000,
Welcome to the HP Forums!
I am sorry to hear that your new HP 6700 is printing blank pages with your new ink cartridges, but I am happy to help!
I would recommend going through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6600 e-All-in-....
If that does not resolve the issue, and the printer prints fine with the setup cartridges and not the new ones, then it is mostly likely an issue with the new cartridges. Please call our technical support at 800-474-6836 for options for replacing the ink. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this clears things up for you, and have a great day!
RnRMusicMan
I work on behalf of HP
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HP 932 XL - new ink and blank pages

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