New build installation - 4 months and still waitin...

Hi
As with many posts on this forum, we have a major problem with phone line installation. Back in April I ordered a new phone line to be installed, together with an Infinity broadband package, ready for my move into a house on a new development. We moved in on 2nd May and was told installation would take place on 23rd May. No engr showed and when I rang to query this I was told he was working on the exchange and I would be updated. Needless to say no update was forthcoming. When I called again I was then told that the developers working on behalf of the estate had not finished their side of the work. Having spoken to them, I found out the delay was being caused by OpenReach and the cabling was not completed. This story has now been repeated every time I call, and it is now coming up to 4 months since my order was placed. I keep being given a new installation date which is then cancelled a few days beforehand. The last straw has come today; I was due an update on the 23rd which was not forthcoming, I have now been told there will be no further news until 17th August!
The delay has cost us a fortune in mobile phone credit, along with buying and topping up 2 dongles. The phone signal here is almost non existent, and as both my son and I are disabled with chronic health conditions there is a major concern in case we can't get a signal. Back in May I collapsed at home, with no one else here. I was lapsing in and out of consiousness but managed to crawl to a door and get a signal to call an ambulance. If it happens again I may not be so lucky.
How can BT and OpenReach justify the fact that it takes at least 4 months to carry out the necessary cabling work? People started moving into their new houses at the start of the year so why did BT decide it wasnt necessary to carry out the work in readiness for the new residents?
One of the most frustrating things is that when we call BT, unless they speak to the OpenReach engineer there and then, they have no idea what is going on. The engineer may have updated the records two weeks before but we are never told what is still needed and why. I have called the engineer myself, but am told he cannot deal with individual queries, even though I am calling on behalf of a number of residents! BT have the monopoly on a product that they cannot supply - surely it is time to let other companies become involved in line installation, or are they scared they will lose out due to their own bad service?
A number of residents here, including myself, are now going to escalate the matter to Ofcom, our MP and also the national media. Questions need to be asked as to why new build homes are without essential methods of communication for so long in this age of technology? We are also going to be looking at starting legal action against BT for not fulfilling contractual obligations, and claiming compensation to cover the mounting costs we are paying out. From the amount of postings here we are not alone in this matter, and surely BT can see this can't continue?
Plese feel free to add your thoughts to this issue.
Clare Hatch

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Dear sir, i am fully dis-appointed about my above case no : *******. I have face this problem last 9 and half months and still the issue is not resolved. This iPHONE4S purchase from Australia and now i am in india.

Dear sir,
i am fully dis-appointed about my above case no : *******. I have face this problem last 9 and half months and still the issue is not resolved. This iPHONE4S purchase from Australia and now i am in india. Your apple team told that the problem in your device and ready to replace it. But Now what happen they told you must have to send this iPHONE to Australia. But I have checked the courier people is not ready to take this device to australia. I will send it if any body of my relative comes to india but it will take a long time may be 8 to 10 months . I already suffering this problem since last 9 and half months and also for replacement it will take another 10 months. so it will very difficult for me. i request you to please send a new device at my address and i will send you this iPhone 4S return back when my some relative comes to australia.
<Post Edited By Host>

Just a reminder to you. Apple is not here. This is a user forum and the only people here are users like you. Posting the same rant multiple times achieves nothing. Keep it up and your future post will be deleted just like the one that just was.

Trying to load a Dreamweaver CS5 extension called Image Show Pro to mac operating system 10.9.2. Trial version worked fine, but when I try to load full version, Adobe Extension Manager crashes. I have downloaded new Extension Manager for CS5. and still c

Trying to load a Dreamweaver CS5 extension called Image Show Pro to mac operating system 10.9.2. Trial version worked fine, but when I try to load full version, Adobe Extension Manager crashes. I have downloaded new Extension Manager for CS5. and still crashes. Anybody else experience this? email:[email protected]

Hi bigd_bud,
Can you see if the solutions in this post help?
Re: Adobe Extension Manager crashes on mac 10.8
Thanks,
Preran

I've had my ipad for 6 months and still cannot get my iTunes music on it. How do I do that???

I've had my iPad mini for 6 months and still cannot get my iTunes music on it. What am I doing wrong??

I have tried everything. When I open my iTunes, the iPad icon comes up on the top right and shows the circling arrows and at the top is has iTunes Match, sending info to Apple. When I click the iPad icon, it states my iOS 6.1.3. and is up-to-date. I have a 32 GB Wi-Fi iPad. It says I have 28.34 capacity left. I have it set to automatically back up on iCloud (I have 15 GB of space in iCloud). At the bottom it says I have 447 photos and 42 apps. However, I can count that I only have 31 pictures that I see in my Photos.
I probably have the almost 500 photos on my phone, though. And I'm able to get some music to my phone**.
Under Options I have checked: Open iTunes when this iPad is connected, Sync this iPad over Wi-Fi, and sync only checked songs.
Today I tried dragging a number of playlists to the iPad icon. It didn't go to my iPad; **however, now it's on my phone.
When I open the music app in my iPad, the cloud icon shows up and the bar under it fills up, it says there's no music.
Appreciate any help...they tell me I am not eligible for tech support via chat.
B.

7 months and still no new pat

I've only had my X-fi for 4 months and I've had zero problems with it (my st Creative experience) But, with new hardware should come new patches to improve performance. I'm surprise that such new hardware isn't getting no where near the support it should. What's the status, if any, on new drivers for X-fi.
Being my first Creative experience, I've heard a lot of bad things about Creative support and customer service - heck, even my friends warned me not to get an X-fi/Audigy/Creative card due to their past experiences.
I hope they truly support this product, being it's my first sound card (which sounds wayyy better than my trusted on board sounds I've used over the years).

HaZe303 wrote:
It is as i feared!! I knew it, this driver update will not fix any popping/crackling/clicking issues!!? You say still they are investigating it!! So they still dont know exactly what is causing it, and how to fix it!! This is really depressing, im tired of being right all the time when it comes to Creative. People will be outraged when they have waited 7-8 months or more for a driver, which in the end wont fix a thing for them. Of course people will have high expectations on drivers when they come out maybe max twica a year. Cat, you could maybe tell you?re company that if you had more frequent driver update?s, people wouldnt be so upset or atleast not have so high expectations when they dont fix their problems!!!!!!!!!!I know im premature on this, but i have a feeling i've will be right on this one too!?
Message Edited by HaZe303 on <SPAN class=date_text>05-09-2006<SPAN class=time_text>03:09 PM
I have a feeling they are dragging it out until the 2 month guarantee is guaranteed to run out, then they will release a driver update that fixes the drm issues, that mickeysoft or apple asked them to do 2 days prior to the release.
So our only hope is that microsoft or apple ask them to do something, after all creative don't take any notice what-so-ever of its customers, they only care about the people who can make them pay for they're mistakes.
Message Edited by jmperoo on 05-09-2006 0:4 AM

TS4069 all of a sudden i can't get incoming mail. I can send just fine. I deleted my account and then reintalled it; now it only shows emails going back one month and still not receiving new ones.

I cannot receive incoming mail all of a sudden on my I-Pone 4. I deleted my comcast account and then set it up again as suggested. Now it only loaded messages beginning one month ago; and still not receiving any new. Any ideas?

There are only two things that I can suggest.
The first is to try the Mail Setup Assistant.
The other is giving Mozilla's Thunderbird a shot - setup the account and see if it will work with this free email app. I don't like Mail at all - and it gives some people fits around here (I don't know how many times people have posted about problems with outgoing servers using Mail).
Try both methods - I don't use Mail - I use MS's Outlook (and, before that, Entourage). If the Setup Assistant offers no relief, just try Thunderbird and see if it works with it.
Good luck,
Clinton

3 months and still no line/broadband?!

Hi all,
I ordered BT Infinity way back in September for my new home , which is on a new build plot, and I'm still not connected?! I have had two engineers out to connect me, the first one was a phone line and infinity engineer who informed me, at the time, that there was no DP in the street. I wasted a days holiday for this and the engineer wasn't too happy either, as he had travelled a fair distance for no reason. It beggars belief that a communication company is so poor at communicating! That was on the 24th October.
After a whole lot of 'escalating' and messages saying due to essential engineering work or problems with contractors and equipment, I got another install date of 12th December, which they cancelled a day or two before due to 'essential engineering work'! I had to do a lot of sorting out of workload to get the 12th off on holiday, which I then had to take anyway, so I had a day off for nothing. But..... as I was washing up some pots I got a phone call from an Openreach engineer at around 08:30 saying he was at the cabinet and was going to connect me their before coming to my house to connect me up! I did tell home that this appointment had been cancelled, but he seemed pretty confident that he could get me sorted and as long as I hadn't cancelled my order (well, not yet) he would have a crack. He came round, said all was good at the cabinet end but there was a signal break somewhere from the cabinet to my house, and after a bit of testing at my house realised there was nothing more he could do as he wasn't a phone line engineer and that was where the problem seemed to be. I was told near the beginning of this farce, that I didn't even have a line of any sort to my house yet, but he found one?!?!
This was yet again a very good example of the pure lack of communication that appears to exist within a company whose sole job is communication!
We were the second people onto this site , and while my neighbours appear to be having no problems getting connected, I keep getting this rubbish of essential engineering work. I have complained via email about this and was told that not all properties, despite being on the same street, will be connected to the same cabinet. Fair enough, until I found out that there is only on cabinet in my area!! What is going on?!?! Any help from mods would be much appreciated.
Many thanks,
Jonny

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Verizon Sent me the wrong EIN numbered phone and has been nearly 3 months and still no refund

I am still not getting my money back for the phone I ordered and paid for via credit card on 11/29/2010.
You guys sent me the wrong phone with the wrong EIN number. So I was told by my local Verizon store on 11/30/2010 to send it back (Which I did) and a new phone would replace it (received new phone), The replacement phone was billed to my Verizon account and I was told I would get my money back once the first phone was returned to you guys,
I shipped the first phone back via FEDEX on 12/3/2010.
I contacted customer service on 12/31/2010 and told them I hadn’t gotten my refund yet (REF# 70331329 and was told expect a refund in 24 to 48 Business hours.
I contacted Customer service (Greta) on 2/6/2011, and she said she saw that the phone had been returned and said it should show up on the next billing cycle.
I got a new bill on 2/25/2011 and no refund was on the bill.
I contacted customer service on 2/26/2011 and talked to Jeff, he said He would fill out a TOPS request and he would call me back on 3/2/2011 and as of 3/21/2011 no call has been received from him.
I called customer service (Aman) on 3/6//2011 and he said I should get my money back in 24-72 hours and I haven’t yet.
I emailed the Verizon/Boeing contact and he said he has “no teeth “ to do anything about it, and I would need to elevate to at least supervisor level and they should be able to do something about this ………….and he is sorry he can’t help
It has been nearly 3 months and 4 phone calls by me and I have been told I should get the money back 5 times now. And still no return of my money. I think this issue needs elevating to the top of the company if necessary as this has become a joke of Customer Service from your company.
It seems that the CUSTOMER is not important to Verizon anymore.
Please stop giving me the Customer Service run around and actually return my money that I had to pay for the wrong phone that you sent me and then had me send it back.
Do I need to get legal advice or the Attorney General involved to resolve this?
Once happy customer
Terry

Rofl... 1) peer to peer forum... as much fun as your righteous rage is we can't really help (although you will probably get a pm from a rep... keep in mind you can do the same thing throught the 'contact us' link in the upper right). 2) Just as confirmation... you did pay for the second phone separately? 3) Call in, talk to a sup and tell them the situation in a calm polite manner. Have them double check to make sure the phone is showing in the warehouse... that the fedex order is showing as having been returned and that some return refund requests have been submitted... If all of that has been done, and they show it has been returned then some form of credit should be able to be worked out. Oh, I should also say that you may not need to go to a sup. A lot of reps are more than able to take care of this, gauge the confidence level of the rep for the first few minutes (along with how well they are willing to listen to you) before you decide to sup up.

News articles grouped by month and year

PHP and MySQL...
Don't know if I am going to get an answer here, but I am looking for a bit of advice on how to handle grouping of news articles into months and each then into the respective year to make it easier for the user to navigate content. I am trying to acheive this effect:
2012
- July
- June
- March
- January
2011
- December
- October
- April
2010
- November
- You get the idea I hope
I have set up MySQL to use a 'date' field called fld_articledate (formatted as YYYY-MM-DD). I need to structure my recordset query to select by year and group it, but then I also need to group by month relative to that year, but I have no idea of where to begin. So I guess my question is two-part:
How do I group by year?
How do I then group by month of that year?
Once I have my queries sorted, I assume I'd print to page with repeat and nested repeat regions!
Thanks.
Mat

PHP and MySQL both have a lot of built in functions for working with dates.
Here is a little code example from one of my projects that is similar to what you want to do. this example uses PDO, but the query is the same if you are using the older mysql extension. the last line builds an array of the result. You may not need this.Also note that the month and year are returned from the query using aliases (month, year); They could just as well be called "mymonth' and myyear, etc. The second to the last like formats the result for display.
$sql=$dbh->prepare("SELECT DISTINCT EXTRACT(YEAR FROM(startdate)) AS year, EXTRACT(MONTH FROM (startdate)) as month FROM courses WHERE startdate > $currentdate order by startdate");
$sql->execute();
while ($monthorder = $sql->fetch(PDO::FETCH_ASSOC)){
$month = $monthorder['month'];
$year = $monthorder['year'];
$monthtext = date('F Y', mktime(0,0,0,$month,1,$year));
$monthlist[]=array('month'=>$month, 'year'=>$year);
Since you want to link to articles, you then need a second query that will retrieve those details based on whatever month is selected. something like this:
("SELECT courses.course_id, title, startdate, enddate, highlight_photo FROM courses WHERE startdate > '$currentdate' AND EXTRACT(YEAR FROM (startdate)) = '$year' AND EXTRACT(MONTH FROM (startdate)) = '$month' ORDER BY startdate")

Drop packets after 7 months and still dropping

so i called verizon many times i no all the way to fix the problem from them telling me what to do for 7 months and even got a new router/modem from them. i just paid my bill and for what it is worth im still trying to watch tv on my ps3 using hulu or nextflix or crackle but with constant loading screens or freezing. its not the ps3 either plus since i cant use wireless cause of verizons crappy service i have to leave a cat5 cable in which i hate but they say wire everything. im not doing that. i demanded a refund for all the months of problems and yet all i hear is the same excuses from someone i cant even understand cause im calling india. bring the jobs back to usa and have americans speak to us. i dont wanna hear this has been blah blah blah i just want my moneys worth of what i paid in and the problem fixed and not lied to about a i cant have 7mbs cause im to far away so i need to be dropped to 3mbs and somedays i cant even get that. but im 3 blocks away from the office. anyone else have this problem

traceroute to {edited for privacy} 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 67 ms 67 ms
3 ash-b2-link.telia.net (213.155.130.89) 0 ms 0 ms 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 5 ms 2 ms 5 ms
5 P11-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.27.175) 11 ms 11 ms 11 ms
6 G4-1-2212.SCTNPA-HZTNPAHZ-ERXG12.verizon-gni.net (130.81.194.179) 14 ms 14 ms 14 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
traceroute to {edited for privacy}30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms
3 te0-0-0-1.ccr21.ams03.atlas.cogentco.com (130.117.0.81) 0 ms te0-7-0-26.ccr22.ams03.atlas.cogentco.com (154.54.72.50) 0 ms te0-7-0-4.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 1 ms
4 be2182.ccr21.lpl01.atlas.cogentco.com (154.54.77.246) 10 ms be2183.ccr22.lpl01.atlas.cogentco.com (154.54.58.69) 11 ms be2184.ccr21.lpl01.atlas.cogentco.com (154.54.37.70) 11 ms
5 te0-4-0-3.ccr22.ymq02.atlas.cogentco.com (154.54.44.209) 80 ms te0-4-0-4.ccr22.ymq02.atlas.cogentco.com (154.54.44.213) 80 ms te0-1-0-4.ccr22.ymq02.atlas.cogentco.com (66.28.4.21) 79 ms
6 be2090.ccr21.yyz02.atlas.cogentco.com (154.54.30.205) 88 ms be2093.ccr22.yyz02.atlas.cogentco.com (154.54.44.105) 87 ms be2090.ccr21.yyz02.atlas.cogentco.com (154.54.30.205) 87 ms
7 be2082.mpd22.ord01.atlas.cogentco.com (154.54.28.9) 100 ms be2080.ccr22.ord01.atlas.cogentco.com (154.54.42.5) 100 ms 103 ms
8 be2156.ccr21.mci01.atlas.cogentco.com (154.54.6.85) 112 ms be2157.ccr22.mci01.atlas.cogentco.com (154.54.6.117) 114 ms be2159.mpd22.mci01.atlas.cogentco.com (154.54.24.81) 113 ms
9 be2141.ccr22.dfw01.atlas.cogentco.com (154.54.5.158) 124 ms 124 ms 123 ms
10 be2032.ccr21.dfw03.atlas.cogentco.com (154.54.6.54) 124 ms 123 ms 123 ms
11 verizon.dfw03.atlas.cogentco.com (154.54.12.206) 158 ms 159 ms 159 ms
12 P11-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.27.175) 165 ms 165 ms 166 ms
13 G4-1-2212.SCTNPA-HZTNPAHZ-ERXG12.verizon-gni.net (130.81.194.179) 163 ms 164 ms 163 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * Max number of unresponsive hops reached (firewall or filter?)
What is the brand and model of your modem dlink 2570b

4 Months and still no Syncing of Contacts

What is it with Apple?
My contacts still aren't syncing. Doing the same process I always have. Says contacts are syncing but when I open up on the iPad my newer additions to Contacts aren't there.
I've shut down and restarted... replugged... used the advanced tab to completely replace. Nothing
I am doing a hard wire connect. Turned off the iCloud Option.
This has been going on forever and still no response from Apple.
iCal is Syncing fine... Contacts no

I use http://www.soocial.com to sync my contacts, works much better!

4 months and still rubbish.....

Posted on this forum some time ago with reference to a slow and unreliable connection.
Contacted the mods as suggested and then had 2 enginner visits and a new hub about a month ago.
Problems with a slow connection and hub rebooting continue.
Hub has rebooted this month........
17:15 Jul 1st
18:30 Jul 1st
12:20 Jul 2nd
17:00 Jul 3rd
19:00 Jul 3rd
05:30 Jul 4th
12:00 Jul 5th
12:15 Jul 5th
15:00 Jul 5th
15:00 Jul 5th
11:00 Jul 11th
19:30 Jul 11th
08:15 Jul 12th
17:00 Jul 12th
23:00 Jul 12th
20:00 Jul 14th
23:00 Jul 14th
18:30 Jul 17th
21:00 Jul 17th
23:00 Jul 17th
08:00 Jul 18th
Line noise varies from as low as 1.4 up to about 7
Connection generally about 1125k, (Profile 1000k after a few hours), sometimes get stuck at 480k (Requiring a manual reboot to get the line speed up, not included in above reboots).
Due to the number of times the hub reboots the profile is usually low, 350k
There was talk of a "Rein" engineer looking at it as a previous engineer though there might be interference causing the hub to reboot, but they sent a new hub instead.
So whats my next step ?
This is rubbish and not the kind of support I expected from BT.
Solved!
Go to Solution.

Yeah BT just called, there's nothing they can do. (Great news eh ?).
Because of the distance from the exchange, I just have to put up with the hub re-setting when it feels like it (A couple of times a day).
No point in sending out any more engineers.
My only option according to the guy that called is to wait for FTTC, and thats a couple of years, at least, away for us.
My connection with Tiscali over the same BT line was faster and more stable, you couldn't make it up !
I'm disappointed.............
And to add insult to injury, I just had a BT flyer drop through the door............
"Be one of the BETTER CONNECTED"
Very funny.

Paid monthly and still have to buy a product?

Hi,
My brother pay monthly for 2 license (1 for him and 1 for me), so today i install the premiere pro cc and when i wanted to open it, it says trial has expired and i have to inter a serial number. But now it looks like i have to buy a product and still pay monthly cost why is that? I thought paying monthly cost and having acces to all apps of cc i shouldn't pay for a product. So can someone explain why we're paying monthly cost and still have to buy a product?
Sorry for my bad english
Greets
Ocloo

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium

Coaxial cable for new build installation

Hi folks, We are waiting on the completion of a new build and as part of our list of requests of the developer they have agreed to fit Sky TV cables for us while they are doing the rest of the first fix. We were invited round yesterday to view the work so far and it looks like they are fitting two runs of their standard coaxial cable rather than the "shotgun" type satellite cables that we're used to Sky installers fitting. Will this standard coax be suitable for HD and be future proof against UHD broadcasts? Many thanks!

It really depends on what type of coax it is. For best results it should be WF100 coax cable or its equivalent (foam dielectric, with both copper braiding and copper foil screening). Sky use 'shotgun' WF65, I believe.

Almost 1 month and still no system board replacement

Has anyone else had any probelms getting a replacement system board for a T420S? I have been waiting for a tech to come out on a three week old laptop to replace a bad system board and still am awaiting a backordered part.

duplicitis,
Sorry to hear that you are delayed on parts. Calkenneth is offering fair advice - If you purchased from Lenovo directly in the US, and the failure is within the first 21 days you could get the system replaced as a DOA. Call your sales rep and you will need to provide the service case number.
We can also escalate your service case. Would you send me a PM with your contact info and service case number?
Will try to move this along for you.
Thanks for speaking up,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

New build installation - 4 months and still waitin...

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