New Director and GM in Hong Kong

Question

I do notice that there is a new Director and GM to be chaired the office in Hong Kong, I hope she will look into the problems which HP operate in Hong Kong.
As a customer, being a small business operator, I bought one new printer model HP Officejet Pro 8500 Wireless last year, it claimed it is of the best for small business, however, this is a nuisance to me for buying this model, the printer, after I have used it for 2 months, the paper always jamed , HP end up replaced me with another printer for an identical model. the replacement model got a small defect, from time to time, my documents always has some problem for the print out quality.
anyhow, I kept call up the technical backup office, nicely, they all talk to me over the phone and instruct me step by step as to find out the problem. it happened to be a rountine defect check up practice from time to time, anyway,  it is one year now, my problem is still not solve, I have wasted lotsof time for calling the technical office for my printer's defect.
I call the Hong Kong office and wanted to lodge in an complaint (35593111), the girl say if my case is urgent, HP will answer my complaint within 2 days, I do not expect I got an immediate answer, but I don't think it is acceptable for waiting to days 2 lodge in an complaint, how come it need to wait for 2 days until there is someone could listen my problem, and I am not abuse the complaining system, the defect has bother me for nearly one full year and I still have to wait for 2 days until someone is free to attend my problem.
besides, I remember last year I did told the HP office about their hotline voice message , the tone is too low, it is quite difficult to hear what number to press, Customerlization : press 1 press 2 press 1 ....... this is terrible, I don't mind to listen to the tape what to press and get the right man to answer my problem, the voice is just too low, well, 1 year on, the same tape is still running,
I think the management, there is some problem, firstly, the backup service, it is train to answer problem, they are polite, however, it matter not whether the problem is slove or not,  they just answer with you very polite,
each time, I have to tell them what model I bought, what is the problem,..... they will instruct me to perform a cleansing up procee, ........................ I have called the technical support for over the year with the same problem, they hardly bother solve it, nor they followed my record and see what they could do to solve my problem.
I do believe that my printer is a defect one, there is no point to keep calling up the office and waste my time and repeat and repeat telling the office what is the problem with the machine,
the worse thing is the office girl who answer the phone, she told me that HP will call me within 48 Hours (Urgent case), I just wonder what if HP office consider my case is not urgent, will they call me after one month later??????
from the website, I do know that there is a new Director, Ms Cally Chan will head the Hong Kong Office, I hope she will look into their backup service, pollite could not slove the problem, it is only a conversation skill really, and lastly, the girl say if my case is urgent, HP will answer my call within 2 days, I think this is terrible, as a small business in operation, 2 days is not acceptable, what I did, I only kept printed out my documents, hopefully, I got a perfect one, instead of waiting and waiting your man in the office to call me, this is an insult to your own company product.

Answer 1

Yes you can. It will be very expensive since any phone purchased in the US is locked to AT&T and will NOT work with any other company's SIM card.